Modern Restaurant Management

DECEMBER 22, 2020

Our focus this year has been to find ways that Sonny’s is uniquely positioned to help guests navigate our new normal – from safety concerns, family meal solutions, and even the monotony of being trapped at home. Open and clear communication across our organization has been pivotal. We created a ?live live update tracker?

Hospitality 493

Hospitality Customer Experience Food Safety Online Ordering 493

Modern Restaurant Management

MAY 20, 2020

Restaurants and hospitality venues remain closed throughout the U.S. Beyond the current operational and financial issues plaguing the hospitality industry lies a very difficult reality. There is no “on” switch that will bring our hospitality industry back to service.

Food Safety 508

Food Safety Consumer Goods Hospitality Food Order 508

Modern Restaurant Management

MARCH 11, 2025

Many restaurant owners had believed they would be covered in the event of something like the pandemic, and found themselves without a safety net. Overall, the pandemic highlighted the vulnerabilities, margin issues, and lack of safety net to restaurants in a way the industry is still recovering from. – Pooja S. Five times a day!

Mobile Ordering 221

Mobile Ordering Kitchen Safety Fine Dining Food Safety 221

Modern Restaurant Management

JUNE 2, 2020

Everyone agrees that with COVID-19, the public has a heightened safety awareness. The public is watching operators very closely to see if they are doing all the things to make safety your #1 priority. Safety is Priority #1. So, with so many restaurants offering great food and service, what was the differentiator?

Training 545

Training Kitchen Safety Food Safety Website Management 545

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

JUNE 29, 2020

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Food handlers must wear gloves, hats and masks. They are for your own safety too. The number #1 thing owner/operators can do for their employees is give a sense of psychological safety. Here's some of their advice.

FOH 539

FOH Kitchen Safety BOH Food Safety 539

Modern Restaurant Management

AUGUST 7, 2023

In the world of food service and hospitality, proper refrigeration is crucial for maintaining the quality and safety of perishable goods. From restaurants and grocery stores to hotels and hospitals, commercial refrigeration plays a vital role in preserving the freshness of food and beverages.

Kitchen Safety 419

Kitchen Safety Food Safety Inventory Small Business 419

Modern Restaurant Management

DECEMBER 27, 2023

Yet, restaurants need to balance this tech-centric approach with the irreplaceable human touch that defines hospitality. The art of hospitality, which thrives on personal interaction and the nuanced understanding of guest needs, is being augmented by technology's precision and consistency.

2024 506

2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

FEBRUARY 14, 2023

Fewer employees have carried the burden of prepping, cooking, and serving food while working to keep guests safe. will create more job seekers in the restaurant/hospitality industry. Boost safety and quality protocols. Ensure safety all along the supply chain. Tech is essential to this effort.

Food Safety 474

Food Safety Kitchen Safety Loyalty Program Employee Relations 474

Modern Restaurant Management

OCTOBER 15, 2021

While safety and quality have always been paramount, the ongoing COVID pandemic has amplified these issues. With the tricky combination of reduced staff, new regulations, ever-changing COVID protocols, and the need for transparent safety practices, restaurants need tech tools to get everyone aligned around quality assurance and standards.

Food Safety 492

Food Safety Audits Employee Relations Training 492

Modern Restaurant Management

DECEMBER 16, 2021

Contactless ordering and payment ensure safety, speed and accuracy, allowing waitstaff to focus on adding that personal touch when serving customers – all contributing to a healthier bottom line for businesses. Service with a smile is not a thing of the past. pickup, delivery, drive-thru, ghost kitchens).

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

AUGUST 29, 2024

One in six Americans is affected by food borne illnesses annually, according to the FDA. Each year, these illnesses result in an estimated 128,000 hospitalizations and 3,000 deaths. Food safety is increasingly becoming more important to the FDA. Store Food Safely Always refrigerate perishable food within 2 hours.

Food Safety 221

Food Safety Education Food Insurance 221

Modern Restaurant Management

JULY 23, 2024

In addition to more wide-ranging compliance requirements like general health & safety guidelines and local labor laws, there are food and beverage-specific safety regulations , requirements for specialty licenses (such as those to serve alcohol), and unique stipulations on labor compliance, many related to the employment of minors.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

Modern Restaurant Management

JUNE 24, 2020

” Traditionally, to enable delivery most sellers list their menu on food delivery platforms because the restaurant doesn’t have their own couriers. Search filter : A new filter allows users to easily find which hotels and restaurants are taking these added safety precautions. ” Dine Brands Adds to Team.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

NOVEMBER 1, 2023

According to the National Floor Safety Institute (NFSI), more than three million food service employees and one million guests are injured as a result of slip-and-fall accidents annually. First, it’s important for employers and/or managers to scan the work area for potential safety risks prior to workers performing job duties.

Food Safety 476

Food Safety Employee Relations Restaurant Law Education 476

Modern Restaurant Management

AUGUST 10, 2022

Learn why it is important to implement restaurant safety tips to help reduce the risk of injury for these seasonal workers and throughout the entire year. In fact, many young workers’ first job experience is in some type of food establishment. Seasonal Jobs and Restaurant Injuries in the Summer.

Employee Relations 438

Employee Relations Restaurant Law Food Safety Equipment 438

Modern Restaurant Management

DECEMBER 31, 2020

Modern Restaurant Management (MRM) magazine asked restaurant and food and beverage industry experts for their insights on what trends will be on the radar for restaurant owner and operators in 2021. is a preview of the trends and practices that will shape the hospitality industry in 2021. Here are their views. af&co Do The Hustle.

2021 508

2021 Hotels Airlines Guest Recovery 508

Modern Restaurant Management

OCTOBER 20, 2020

Without these pricey anchors dragging down your profitability, you just might be able to focus on making food, and not making rent. Better Work: Make Off-Site Kitchen Jobs the Very Best Job in Food Service. Managing high turnover , training new hires, and maintaining morale are known issues in food service.

Front of House 508

Front of House Kitchen Safety Food Back of House 508

Modern Restaurant Management

JUNE 23, 2021

Ahead of the holiday, Society Insurance, which provides coverage to the hospitality industry, has put together a list of best safety practices for restaurants with deep fryers: 1. Once the oil is added at proper levels, it’s important to avoid overfilling it with food. Clean your Commercial Fryer Regularly for Safety.

Kitchen Safety 470

Kitchen Safety Food Safety Equipment Insurance 470

Modern Restaurant Management

JUNE 6, 2023

Of those, 128,000 are hospitalized and 3,000 die. To do so, they will need to create a complete food safety program to protect the restaurant itself from reputational harm and financial crisis. Be sure all your employees, from wait staff to managers to chefs, have been certified in food safety. Educate your diners.

Food Safety 444

Food Safety Management Management Kitchen Safety 444

Modern Restaurant Management

JUNE 30, 2021

Nair, a partner at Ervin Cohen & Jessup LLP compiles recent legal news affecting the restaurant, food and beverage and hospitality industries for Modern Restaurant Management (MRM) magazine. The act replaces previous regulations on the cottage food industry. The bill would have had a dramatic impact on fast food franchises.

2021 474

2021 Restaurant Law Kitchen Safety Food Safety 474

Modern Restaurant Management

MARCH 31, 2021

Safety and Normalcy. Successful restaurants will create a customer experience that features abundance and the elevated hospitality that will make the experience memorable. Management should ensure their processes are the most hospitable they can be by regularly completing their facility’s own online ordering and delivery process.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

DECEMBER 28, 2020

The younger generations don’t just want great food, they expect memorable experiences. A lot of retailers rushed to market in response to COVID-19 to provide mobile experiences that prioritized safety and contactless interactions. Safety is paramount: Gone are the days of buffet style displays and bulk serving.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

Modern Restaurant Management

OCTOBER 6, 2021

Especially in a time where the industry is in flux because of the pandemic, juggling things like food costs, keeping shifts full and food safety can feel more difficult than ever. Modern restaurant technology can provide peace of mind to operators worried about food safety violations, labor law mistakes, falsified data and more.

Technology 498

Technology Food Safety Restaurant Law Training 498

Modern Restaurant Management

FEBRUARY 25, 2021

The past year has been a challenge for small businesses and no industry has been impacted quite like small hospitality operations. Whether customers are eating inside or out, your roof protects equipment vital to keeping the doors open. Yet, as we settle into one new norm, in many parts of the country spring severe weather now looms.

Equipment 492

Equipment Small Business Outdoor Insurance 492

Modern Restaurant Management

JUNE 23, 2020

The pandemic has taught the society at large to transact online accelerating digital transformation within the restaurant and hospitality verticals. The pandemic has taught the society at large to transact online accelerating digital transformation within the restaurant and hospitality verticals. And this will take some time.

Back of House 568

Back of House Front of House Kitchen Safety Mobile Ordering 568

Goliath Consulting

JUNE 30, 2020

But even after the pandemic, sanitation and safety concerns are expected to remain, and the restaurant business model may have to evolve in a way that utilizes more tech-driven service systems. More restaurants may pivot to self-delivery instead of third party delivery to mitigate fees and have more control over the safety of their food (5).

Kitchen Safety 349

Kitchen Safety Food Safety Front of House Back of House 349

Modern Restaurant Management

APRIL 2, 2020

They include PepsiCo, Uber Eats, Constellation Brands, Moët Hennessy USA, Robin Hood Foundation, Ecolab, Cargill, Boston Beer Company, Shift4 Payments, P&G Professional, Ventura Foods, United HealthCare, The Elliot Group, Davis Wright Tremaine LLP, and the Light Foundation.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

MAY 1, 2020

Other businesses have seen a surge of consumer interest, including chicken-wing joints (+84 percent), pizzerias (+71 percent) and fast-food restaurants (+55 percent). In Asia, the third factor most often cited was provenance and food production methods. ” Safety, hygiene and the food supply chain. . In the U.S.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

DECEMBER 20, 2021

Now that many restrictions have been lifted and restaurants around the country are welcoming back diners in full force, QR codes are no longer viewed primarily as a safety solution. in the online food delivery sector. The food industry continues to evolve in ways of making things faster and easier for consumers. Landing Pages.

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

APRIL 15, 2020

Kyle Collins is Marketing Director for Patina Restaurant Group, formed by Nick Valenti and Joachim Splichal as a bicoastal boutique restaurant and food service company. The firm has approximately 60 restaurants and food service operations. Kyle Collins. What have been key challenges over the past few weeks?

Food Safety 515

Food Safety Social Media Loyalty Program Consumer Goods 515

Modern Restaurant Management

MARCH 10, 2020

In response to Coronavirus concerns: Danny Meyer tweeted that The Modern would be closed for a day and every inch sanitized after a guest tested positive for COVID-19, despite being told by the NYS Health Commissioner says no risk of transmission; “Team & guests come first,” the hospitality leader concluded. Eat healthier.”

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

MARCH 3, 2021

In the most recent of a series of guidance, the Occupational Safety and Health Administration (“OSHA”) issued “ Protecting Workers: Guidance on Mitigating and Preventing the Spread of COVID-19 in the Workplace ,” on January 29. Prohibit retaliation against employees who express COVID-19 related safety concerns.

Employee Relations 399

Employee Relations Food Safety Restaurant Law Education 399

Modern Restaurant Management

JULY 27, 2022

. “It is an extremely challenging time for the restaurant industry as restaurateurs grapple with the difficulty of operating within an uncertain post-pandemic sales environment while simultaneously combating historic levels of food inflation, labor shortages and ongoing supply-chain issues. “As a chef and as a customer.

2022 450

2022 Customer Service Fast Casual Food Safety 450

Modern Restaurant Management

SEPTEMBER 30, 2020

Most Important safety initiatives. Followed (not surprisingly) by restaurants and delivery drivers following proper safety protocols, price, and ease of ordering from the restaurant. 77 percent of restaurants and bars indicated that ensuring the health and safety of employees was their top concern. Broader SMB concerns.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

JUNE 3, 2020

I live with my parents, but I have moved to the basement for their safety. They give me masks and gloves, so I feel safe delivering food. Sometimes they text me to leave the food at the doorstep and don't need to knock — this saves me a lot of time, so I really appreciate it. Hospital of Cook County on May 15.

Delivery 414

Delivery Customer Service Healthcare Food Safety 414

Modern Restaurant Management

APRIL 20, 2020

In just over a week, the program has already sent more than 20,000 meals to 145 hospitals across the country. 10 feeds one healthcare worker, $300 feeds a unit, and $3,000 feeds a whole hospital floor. . $10 10 feeds one healthcare worker, $300 feeds a unit, and $3,000 feeds a whole hospital floor. Feed the Front Line.

Healthcare 450

Healthcare Small Business Kitchen Safety Front of House 450