Modern Restaurant Management

FEBRUARY 22, 2022

Last November alone, a record-high one million American hospitality workers quit their jobs. When technology elevates the role of the human worker, there really is no dichotomy between automation and hospitality. When technology elevates the role of the human worker, there really is no dichotomy between automation and hospitality.

2022 487

2022 Hospitality Online Ordering Customer Experience 487

Restaurant Business

OCTOBER 23, 2024

From AI-powered ordering systems to smart kitchen management, the restaurants that successfully blend technological innovation with traditional hospitality are poised to lead in this new era of dining.

Customer Experience 307

Customer Experience Operations Back of House Customer Service 307

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). With technology at their fingertips, hospitality operators will be able to bridge e-commerce with real commerce.

2022 493

2022 Hospitality Brewery Mobile Ordering 493

Modern Restaurant Management

NOVEMBER 30, 2022

The hospitality industry served as the launch pad for the revival of the two-dimensional barcode, and now restaurants of all sizes are relying on this method to keep operations booming in a contactless world. Here are a few ways to ensure QR codes are used responsibility in hospitality: Educate Staff on QR Code Security Issues.

Hospitality 450

Hospitality Download Website Management Customer Service 450

Modern Restaurant Management

DECEMBER 22, 2020

It’s important for us to constantly support our communities in the same way that they support us – from food donation for local hospitals, schools, and first responders, to sharing our fans content online with UGC initiatives.

Hospitality 493

Hospitality Customer Experience Food Safety Online Ordering 493

Modern Restaurant Management

APRIL 8, 2021

How Hospitality Can Close the Gap. Additionally, the professional kitchen equipment is in place and currently under-utilized as business volumes are not yet back to the levels we enjoyed before the pandemic. This is where restaurant and hotel operators have room to step in. Restaurants and hotels can showcase what makes them special.

Hospitality 383

Hospitality Food Hotels Social Media 383

Modern Restaurant Management

FEBRUARY 4, 2020

Through partnerships with restaurants, food delivery platforms, and donors, Ordermark Cares provides free meals to the hospital or home. And the company gives back: they formed Ordermark Cares, which works with pediatric specialists to identify low-income families with children battling serious illnesses.

Hospitality 576

Hospitality Online Ordering Mobile Ordering Customer Service 576

Modern Restaurant Management

MARCH 16, 2021

Operating a 40,000-square-foot San Diego bayfront destination offering four distinct concepts with 1,100 seats is no easy task, but one thing enables the management to focus on hospitality: automation. The Brigantine, Inc.,

Hospitality 488

Hospitality Magazine Outdoor Customer Experience 488

Modern Restaurant Management

OCTOBER 27, 2020

For years, hospitality businesses including restaruants have faced the challenges of using a paper-reliant process for both domestic and international payments. Here are five ways that the hospitality industry can benefit from an automated back office. In hospitality, customer service is paramount.

Hospitality 552

Hospitality Customer Service Franchise Franchising 552

Modern Restaurant Management

MARCH 11, 2025

As digital convenience continues to shape the industry, successful restaurants are those that balance high-tech efficiency with high-touch hospitality, ensuring that technology enhances, rather than replaces, the human connection in dining. Success is about merging hospitality, personalization, and digital-first marketing.

Loyalty Program 376

Loyalty Program Mobile Ordering Customer Experience Online Ordering 376

Modern Restaurant Management

MAY 18, 2023

Accepting fast payments has, after all, always been crucial in hospitality businesses. Below, we’ll examine the state of payment security in the hospitality industry. Moreover, does the hospitality industry need to improve how it handles sensitive customer data? How Secure Are Card Payments in the Hospitality Industry?

Hospitality 395

Hospitality Point of Sale POS Online Ordering 395

Modern Restaurant Management

OCTOBER 3, 2024

Ahead of this year’s Fire Prevention Week, Society Insurance has put together top tips for hospitality businesses to better protect their building, staff and patrons. These fires are often due to failed, aging equipment; improper installation and maintenance; poor cleaning practices; and inattentive or careless use.

2024 450

2024 Kitchen Safety Insurance Equipment 450

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MAY 20, 2020

Restaurants and hospitality venues remain closed throughout the U.S. Beyond the current operational and financial issues plaguing the hospitality industry lies a very difficult reality. There is no “on” switch that will bring our hospitality industry back to service.

Food Safety 508

Food Safety Consumer Goods Hospitality Food Order 508

Modern Restaurant Management

DECEMBER 16, 2021

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. Here are some trends NCR is watching as move into 2022. Tackle the Labor Shortage with Hiring Incentives.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

JUNE 7, 2024

Each year, these illnesses result in an estimated 128,000 hospitalizations and 3,000 deaths. And each year, these illnesses result in an estimated 128,000 hospitalizations and 3,000 deaths. Peter Cryan (PC) is a seasoned executive in the restaurant and hospitality industry.

Food Safety 490

Food Safety Kitchen Safety Food Food Supply 490

Modern Restaurant Management

JUNE 4, 2020

Hospitality businesses are bearing the brunt of the COVID-19 crisis. The hospitality industry faces a unique challenge, where they have to enforce these new health and safety measures while keeping the customer experience elevated. Customers likely will choose a hospitality business that has health and safety measures in place.

Loyalty Program 504

Loyalty Program Social Media Customer Service Customer Experience 504

Modern Restaurant Management

SEPTEMBER 23, 2020

While some restaurants may be a bit behind the curve in terms of investing in technology, the good news is that there are a variety of new tools available for the hospitality space. Bottom-Line Restaurants and hospitality businesses of all stripes have shown great resilience in this challenging time. Implement New Technology.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

FEBRUARY 19, 2025

According to the hospitality experts at Washington D.C.-based By repurposing real estate that was previously used for F&B, owners can take advantage of much of the existing infrastructure needed for a restaurantplumbing, ventilation, bar setups, and footing for kitchen equipment.

Fast Casual 221

Fast Casual Customer Experience Design Casual 221

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

DECEMBER 26, 2024

By collaborating with other retail and hospitality organizations, restaurant executives can exchange best practices and problem-solve together to help build a better, more secure industry, for everyone.

2025 558

2025 Point of Sale Food Supply 2024 558

Modern Restaurant Management

DECEMBER 31, 2024

“With equipment solutions such as multi-cook ovens, chefs can cook multiple food items, using different techniques and temperatures all at once, allowing them to experiment with new trends, without losing workspace or investing in multiple new tools.” I believe this will continue into 2025.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

JANUARY 27, 2022

The National Retail Federation called ghost kitchens a $43 billion industry , and Hospitality Technology predicts that number will rise to $71.4 Check all equipment. Be sure coolers and other equipment are working properly. billion by 2027. Ensure that every employee adheres to these rules. Deliver foods safely.

Kitchen Safety 530

Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

DECEMBER 27, 2023

Yet, restaurants need to balance this tech-centric approach with the irreplaceable human touch that defines hospitality. The art of hospitality, which thrives on personal interaction and the nuanced understanding of guest needs, is being augmented by technology's precision and consistency.

2024 506

2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

NOVEMBER 14, 2024

As the technology continues to advance, AI phone agents will play an increasingly vital role in shaping the future of customer service in the hospitality sector. By leveraging this solution, restaurants can significantly enhance their customer experience, streamline operations, and build a stronger online presence.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

OCTOBER 10, 2024

Consider a large Mexican fast-casual chain that implemented a tuition coverage program for employees pursuing degrees in fields like agriculture, culinary arts, and hospitality. They want education that fits into their busy lives and equips them with transferable skills that they can apply in their roles.

Education 221

Education Loyalty Program Leadership Customer Service 221

Modern Restaurant Management

JANUARY 30, 2024

Capital infusions fund additional equipment purchases, hire staff quickly or secure upgraded real estate locations. They typically lack hospitality experience and starve long play investments that may temporarily compress margins like training, retention, community building and quality.

Leadership 508

Leadership Small Business Hospitality Customer Experience 508

Typsy

FEBRUARY 10, 2025

The hospitality industry is known for its vibrant energy, diverse workforce, and dynamic guest interactions. With annual rates often exceeding 70%, retaining skilled staff is a pressing issue for hotels, restaurants, and other hospitality businesses. However, it also faces a persistent challenge: high employee turnover.

Hospitality 78

Hospitality Training Recruiting Certification 78

7 Shifts

FEBRUARY 12, 2021

You have the advantage of a built-out kitchen with equipment, bars and dining rooms, technology, parking lots, and more. Local commercial real estate brokers, online classifieds, and hospitality associations are also a great place to look. Your local hospitality association may also have resources for opening a restaurant their region.

License 444

License Equipment Certification Take-out 444

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. What Makes Hospitality So Vital to the Dining Experience?

Technology 558

Technology Front of House Back of House Online Ordering 558

Modern Restaurant Management

DECEMBER 21, 2023

In the hospitality industry, the last thing you want is a phone call from the alarm company at an early morning hour about a fire, break-in or other disaster at your business. Picture this – it’s 5 a.m. and you receive a frantic call about the state of your restaurant.

2024 474

2024 Kitchen Safety Cash Management Insurance 474

Modern Restaurant Management

JUNE 2, 2020

In a word- hospitality. The concept of ‘Safe Hospitality’ or ‘Safe Service’ is the new differentiator. What Exactly Is ‘Safe Hospitality?' What does safe hospitality look and feel like? So, with so many restaurants offering great food and service, what was the differentiator?

Training 545

Training Kitchen Safety Food Safety Website Management 545

Modern Restaurant Management

DECEMBER 31, 2020

is a preview of the trends and practices that will shape the hospitality industry in 2021. This comprehensive annual report identifies key influences in restaurants, hotels, food, beverage, and hospitality marketing. Celebrating its 15th anniversary this year, af&co. produce its latest trend report with its partner company? ?Carbonate?.

2021 508

2021 Hotels Airlines Guest Recovery 508

Modern Restaurant Management

FEBRUARY 14, 2025

Payments will play a pivotal role in shaping retail and hospitality experiences in particular, moving beyond transactional utility to become a key driver of customer engagement. Frictionless payments are critical in hospitality settings, where delays or complications can create negative experiences.

2025 275

2025 Sustainability Transportation Travel 275

Modern Restaurant Management

FEBRUARY 8, 2023

Fine dining establishments provide a space for the most creative chefs and the boldest of all hospitality entrepreneurs to experiment, innovate and offer unique and upscale dining experiences–something that’s hard to replicate at regular dining establishments.

Fine Dining 493

Fine Dining Technology Front of House Sustainability 493

Modern Restaurant Management

FEBRUARY 25, 2021

The past year has been a challenge for small businesses and no industry has been impacted quite like small hospitality operations. Whether customers are eating inside or out, your roof protects equipment vital to keeping the doors open. Yet, as we settle into one new norm, in many parts of the country spring severe weather now looms.

Equipment 492

Equipment Small Business Outdoor Insurance 492

Modern Restaurant Management

AUGUST 10, 2022

BLS data also showed that 16 to 24 year-old workers were highly concentrated in leisure and hospitality occupations. Child labor laws restrict the types of jobs, hours worked and equipment that can be used by employees under age 18. Label Equipment Off-Limits to Young Workers. Lack of Knowledge Regarding Federal and State Laws.

Employee Relations 438

Employee Relations Restaurant Law Food Safety Equipment 438