Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). With technology at their fingertips, hospitality operators will be able to bridge e-commerce with real commerce.

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2022 Hospitality Brewery Mobile Ordering 493

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

FEBRUARY 4, 2020

Through partnerships with restaurants, food delivery platforms, and donors, Ordermark Cares provides free meals to the hospital or home. For Canter, tech innovation is all a part of the necessary evolution of the restaurant industry. It’s something he saw at his family business, and it's where he continues to excel.

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Hospitality Online Ordering Mobile Ordering Customer Service 576

Modern Restaurant Management

MAY 20, 2020

Restaurants and hospitality venues remain closed throughout the U.S. Beyond the current operational and financial issues plaguing the hospitality industry lies a very difficult reality. There is no “on” switch that will bring our hospitality industry back to service.

Food Safety 508

Food Safety Consumer Goods Hospitality Food Order 508

Modern Restaurant Management

FEBRUARY 14, 2025

Convenience and a wide range of options have emerged as key purchasing drivers, providing significant opportunities for innovation to ensure more inclusive and seamless payment experiences. Consumers now expect innovative solutions that support seamless journeys, and payment technology must support this transition to smart mobility.

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2025 Sustainability Transportation Travel 275

Modern Restaurant Management

JUNE 7, 2024

Each year, these illnesses result in an estimated 128,000 hospitalizations and 3,000 deaths. And each year, these illnesses result in an estimated 128,000 hospitalizations and 3,000 deaths. Peter Cryan (PC) is a seasoned executive in the restaurant and hospitality industry.

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Food Safety Kitchen Safety Food Food Supply 490

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. Yet, restaurants need to balance this tech-centric approach with the irreplaceable human touch that defines hospitality.

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2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

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Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

MARCH 11, 2025

These changes have challenged operators to adapt, but they’ve also reinforced the resilience and innovation that define the hospitality industry. In Nashville, TN staffing shortages in hospitality were at an all time high as a result of the meteoric growth of the city and its tourism. Innovate or die was the new mantra.

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Mobile Ordering Kitchen Safety Fine Dining Food Safety 221

Modern Restaurant Management

JUNE 28, 2022

As per the International Organization for Standardization, a service robot performs functional tasks for humans or equipment, excluding industrial automation applications. Uber technologies came out with a major innovation in March 2022. Rise of Service Robots- A New Era of Human-Like Services. Another $4.2

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Delivery Food Customer Service Front of House 575

Modern Restaurant Management

OCTOBER 12, 2020

How to improve customer experience, capitalize on new opportunities, and implement innovative technologies. Even in this challenging time for the industry, restaurants are finding innovative ways to better serve the needs of their customers. Implement Innovative Technology. Focus on Customer Experience and Personalization.

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Customer Experience Mobile Ordering Fine Dining Innovation 539

Modern Restaurant Management

DECEMBER 31, 2020

is a preview of the trends and practices that will shape the hospitality industry in 2021. This comprehensive annual report identifies key influences in restaurants, hotels, food, beverage, and hospitality marketing. “This has brought about a level of creativity that we believe will continue to fuel innovation for the year ahead.”

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2021 Hotels Airlines Guest Recovery 508

Modern Restaurant Management

JANUARY 30, 2024

Most importantly, restaurateurs should ask themselves candidly whether an innovation aligns with the restaurant’s three to five-year vision versus distracting strategic focus and resources from higher-impact growth priorities. He advises asking questions like: What attracts you to the dining/cuisine hospitality space specifically?

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Leadership Small Business Hospitality Customer Experience 508

Modern Restaurant Management

JUNE 20, 2022

Amongst those who left their workplace, one-fourth of those were in the hospitality industry. By making sure your restaurants have the necessary equipment and software, you can minimize frustrations and maximize productivity. As of early 2022, there were still 11.5 Simplify Daily Stressors.

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Small Business Social Media Hiring Leadership 546

Modern Restaurant Management

FEBRUARY 8, 2023

Fine dining establishments provide a space for the most creative chefs and the boldest of all hospitality entrepreneurs to experiment, innovate and offer unique and upscale dining experiences–something that’s hard to replicate at regular dining establishments.

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Fine Dining Technology Front of House Sustainability 493

Modern Restaurant Management

APRIL 10, 2023

The hospitality industry has until very recently been known to drag its feet when it comes to new technology. These capabilities enable hospitality staff to function more efficiently, with greater capability to provide a frictionless service, as well as alleviating pressure during periods of labour shortages.

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Technology Customer Service Online Ordering Hospitality 486

Modern Restaurant Management

OCTOBER 20, 2020

Instead, create an area just for employees with the same level of hospitality you’d show a diner. Any changes require updated signage, print-outs, even new cooking equipment. Proper break space and a place to study, train, or eat. Front of house tables and chairs are often “borrowed” off-peak for these purposes today.

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Front of House Kitchen Safety Food Back of House 508

Modern Restaurant Management

DECEMBER 8, 2022

New technology innovations now being introduced into the hospitality industry are designed to level out those pinch points. Equip your new and veteran staff with “brewknowledge” of the new products you’re bringing into the draft program.

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Bar Customer Experience Brewery Inventory 471

Modern Restaurant Management

DECEMBER 12, 2023

With the hospitality staffing shortage on the rise, those in the automation industry have identified opportunities. The future of the restaurant industry holds exciting possibilities for innovative and creative uses of robotic technologies that are only beginning to take shape. Even today, the latest data from the U.S.

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Customer Service Customer Experience Social Media Innovation 507

Modern Restaurant Management

JUNE 8, 2021

Embracing Innovation. As issues of accessibility and inclusion move to the forefront of the public conversation, such burgeoning technologies are giving real hope that innovation can help break down barriers and expand access to goods and services for all. For far too long, accessibility has had to catch up with innovation.

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Technology Innovation Restaurant Law Customer Service 560

Modern Restaurant Management

NOVEMBER 17, 2020

In this week's episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia speaks with Dirk Izzo , SVP at NCR Hospitality, about the intersection of hospitality and technology. To listen, click here.

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Technology Hospitality Innovation Serving 450

Typsy

FEBRUARY 10, 2025

The hospitality industry is known for its vibrant energy, diverse workforce, and dynamic guest interactions. With annual rates often exceeding 70%, retaining skilled staff is a pressing issue for hotels, restaurants, and other hospitality businesses. However, it also faces a persistent challenge: high employee turnover.

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Hospitality Training Certification Recruiting 78

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Finding the balance between innovation and tradition is the secret recipe for enduring success in the evolving dining industry.

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2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

MAY 10, 2021

As a leader of the brand, McGowan explained they started innovating. ” Once it was safe to open, the company added more labor to focus on more service and hospitality. Experiential dining is the topic in this episode of The Main Course as host Barbara Castiglia spoke with Barry McGowan, CEO of Fogo de Chão.

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Consumer Goods Customer Service Customer Experience Innovation 508

Modern Restaurant Management

FEBRUARY 11, 2020

Of course, plant-based wellness also increases the appeal of tea as an ingredient in cuisine at a restaurant, as chefs and diners alike look for innovative ways to make food taste great and offer additional health benefits. The start-up cost for required equipment is also minimal because it doesn’t require any costly equipment.

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Fine Dining Hotels Consumer Goods Beverage 576

Modern Restaurant Management

MARCH 9, 2021

But costs aren't the only problem here; more waste means more hauling fees, landfill fees, increased equipment costs, and more. The reuse and recycle slogan has become quite common in the hospitality industry, and more than 65 percent of restaurants in the U.S now recycle their waste.

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Waste Management Management Recycling 508

Modern Restaurant Management

APRIL 1, 2020

Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app.

Technology 472

Technology Healthcare Social Media Mobile Ordering 472

Modern Restaurant Management

DECEMBER 16, 2021

With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

7 Shifts

JULY 16, 2021

Sourcing Equipment. You could have the best coffee, tastiest treats, and the most innovative concept, but all of that can be easily compromised if your shop isn't in the right location. This includes but is not limited to your equipment, permits, menu, and marketing. Coffee Shop Equipment. Conduct a Feasibility Study.

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License Hiring Equipment Small Business 459

Modern Restaurant Management

DECEMBER 14, 2021

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. There are plenty of solutions that can help ease the strain, such as domestically sourced products and equipment, as well as automated beverage dispensing systems, which minimizes wastage while maximizing output regardless of staffing level.

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2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

JUNE 8, 2022

I have been going to the National Restaurant Association show since I was 21, and I have never seen the industry innovate so quickly as I did this year. There are such great products, incredible equipment and new services being offered to the industry. Were robots on their way? Absolutely.

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2019 Technology Equipment Hospitality 520

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. Some brands have also adopted voice AI at the drive-thru.

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Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

OCTOBER 10, 2023

Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary. Innovative Ways to Attract and Retain Customers Effective lead generation strategies are vital not only for attracting new customers but also for re-engaging previous ones.

Loyalty Program 486

Loyalty Program Franchise Franchising Social Media 486

Modern Restaurant Management

OCTOBER 11, 2023

Next Gen Mobile Payments Now diners have become used to contactless payments, mobile payment options have gained traction in the hospitality industry, and mobile payments in Europe are expected to reach 1.1 trillion by 2025. Around 950 million mobile users make online mobile payments , leading to the rise of pay-at-table technology.

Technology 508

Technology Mobile Ordering Consumer Goods Online Ordering 508

Modern Restaurant Management

JUNE 24, 2020

So when the next pandemic, tornado, hurricane or any disaster strikes, they will be ready and equipped to weather the storm.” She was recently recognized for her work in Hospital Technology’s Top Women in Restaurant Technology list. Beyond Technology.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

FEBRUARY 14, 2023

will create more job seekers in the restaurant/hospitality industry. that the hospitality industry should leverage. Emulate innovative restaurant brands. Fewer employees have carried the burden of prepping, cooking, and serving food while working to keep guests safe. Tech is essential to this effort.

Food Safety 474

Food Safety Kitchen Safety Loyalty Program Employee Relations 474

Modern Restaurant Management

APRIL 9, 2024

With a significant number of operators signaling their intention to incorporate this transformative technology, we are excited for the future of the hospitality industry," said Alex Sambvani, founder and CEO of Slang.ai. "Embracing

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Customer Experience Customer Service Technology Inventory 481