Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

FEBRUARY 18, 2025

Of all the concepts I’ve brought to life, this one stands out as my most successful. I didn’t know it at the time, but I left something out. On top of that, he had enough free time to take vacations most of us could only dream about. Every story deserves an unforgettable ending. Quite the opposite.

Social Media 432

Social Media Book Back of House Take-out 432

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. After a challenging 2024, it’s promising to see restaurant operators looking ahead to 2025 with optimism.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

DECEMBER 23, 2024

These changes are driven by a combination of consumer demands, technological breakthroughs, and the industry’s need to adapt to economic and operational challenges. As we navigate these changes, one theme stands out: innovation. Technological advancements will play a crucial role in achieving sustainability goals.

2025 346

2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

OCTOBER 25, 2024

It takes commitment alongside some investment in specific areas of operations. What strategic steps can you take to bring your kitchen closer to achieving zero-waste? Energy-efficient equipment When you look at your electricity bills, a large proportion of those kilowatts per hour are likely to be used by your kitchen equipment.

Waste 309

Waste Equipment Inventory Customer Service 309

Modern Restaurant Management

OCTOBER 6, 2023

IoT devices provide real-time data on critical factors, including equipment performance, energy consumption, and production processes. Restaurants should leverage IoT to optimize their operations and elevate safety, quality, and efficiency. Leverage smart equipment and sensors. Optimize operational efficiencies.

Food Safety 504

Food Safety Operations Management Management 504

Modern Restaurant Management

DECEMBER 26, 2024

Cashless payment systems will encourage more point-of-sale system attacks Point-of-sale systems are a foundational component of a restaurant’s daily operations. This attack, however, is not out of the ordinary. But this isn’t the only way hackers can take advantage of the supply chain to target restaurants.

2025 558

2025 Point of Sale Food Supply 2024 558

Modern Restaurant Management

SEPTEMBER 16, 2024

As the QSR industry becomes increasingly crowded, understanding operations from the inside out is more crucial than ever. As competition intensifies, companies must innovate and streamline operations to stay ahead. Here are my top tips on driving streamlined operations that generate results.

Leadership 450

Leadership Operations Loyalty Program Guest Recovery 450

Modern Restaurant Management

APRIL 1, 2022

It’s a restaurant operator’s worst nightmare. That’s how the McMenamins restaurant and hospitality chain closed out 2021, a banner year for ransomware attacks. While customer data was not exposed, the company’s operations, including corporate email and point of sale systems, were affected.

Operations 601

Operations Point of Sale POS Small Business 601

7 Shifts

NOVEMBER 15, 2024

Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration. How do you handle unexpected challenges, such as equipment failure or supply shortages? For example, they may hold regular team meetings to go over new policies or operational updates.

Leadership 195

Leadership Management Management Operations 195

EATER

OCTOBER 15, 2024

Rifrullo’s rustic-modern décor, mismatched dishware, and chalkboard sign welcoming guests to “be yourself, make friends, find harmony, and relax,” are as inviting as its prices, which top out at $16 for the salmon burger. Heating and cooling, refrigeration, and cooking equipment are the biggest energy users, followed by lighting.

Compost 296

Compost Food Equipment Waste 296

Modern Restaurant Management

MARCH 23, 2022

Over the past decade, the restaurant business has been changing with the innovations in cooking equipment and advent of ghost and cloud kitchen. These are the future of commercial cooking and the cooking equipment industry must be ready for it. These equipment will allow chefs to cook food to perfection. 3D Printing and Food.

Equipment 520

Equipment Innovation Customer Service Food Order 520

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." Wages have risen roughly 13 percent since early 2023, leveling out at $13.62

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Modern Restaurant Management

OCTOBER 16, 2024

Legitimate users might use both their work and personal emails to take advantage of this once, but fraudsters will scale that approach to a whole different level. Promotion abuse can take other forms as well. Platforms will use promotions to incentivise different stakeholders, including consumers, drivers and restaurants.

Delivery 417

Delivery Food Order Online Ordering Food Supply 417

The Rail

MARCH 31, 2025

Communication is hard when multiple locations can get teams and office spaces out of sync. It ensures process consistency and simplifies operations across multiple sites. These solutions reduce costs, improve service, and simplify operations across various locations.

Technology 130

Technology Operations Management Management 130

Modern Restaurant Management

MARCH 27, 2025

However, fire hazards such as neglected kitchen equipment and grease buildup can lead to serious kitchen fires, threatening lives and livelihoods. While there is no way to completely eliminate fire risk in commercial kitchens, you and your staff can take steps to reduce the risk.

Kitchen Safety 221

Kitchen Safety Equipment Take-out Education 221

Modern Restaurant Management

NOVEMBER 13, 2024

While there is an opportunity for restaurant operators to reap the benefits of increased alcohol sales, they must pay attention to the potential liability. However, it’s critically important for restaurants to take the night seriously and build a safety system for intoxicated consumers. The average restaurant in the U.S.

Restaurant Law 446

Restaurant Law Employee Relations Customer Service Insurance 446

Modern Restaurant Management

AUGUST 15, 2022

Throughout the pandemic, operators have taken note of consumers’ changing lifestyles and the needs of their staff, and as a result, recent innovations have emerged to address these new needs. Consumers are getting back out into the world again and reconnecting with all their favorite places and experiences.

Operations 524

Operations Consumer Goods Sustainability Mobile Ordering 524

Modern Restaurant Management

OCTOBER 1, 2024

Bar and restaurant operators often face tough dilemmas, ranging from the daily question, “Should we be mixing more drinks or turning more tables?” With today’s technology, bar and lounge operators can have the best of both worlds. ‘Stay out of the weeds’ or serve more patrons?

Bar 449

Bar Operations Back of House Front of House 449

Modern Restaurant Management

OCTOBER 22, 2024

This goes to show that restaurant staff pay, which makes up about a third of restaurant operating costs , is one of the most important facets of running a restaurant. Check out how New York State distinguishes between employees and independent contractors here. ” What does a law such as California’s mean for pooled tips?

Restaurant Law 332

Restaurant Law Tip Distribution Fine Dining Insurance 332

The Rail

JANUARY 3, 2025

Regular staff training ensures your employees are equipped to handle a fast-paced restaurant environment and the challenges that come with it, deliver exceptional service, and adapt to evolving industry trends to stay competitive. Food preparation : How to take raw ingredients and turn them into food that is safe to eat and ready to consume.

Training 130

Training Operations Kitchen Safety Seasonal Menu 130

Modern Restaurant Management

JANUARY 8, 2025

At this time of year, restaurant operators often search for ways to be more efficient, reduce costs and be more profitable. To learn more about how cooking oil management can help with this goal, Modern Restaurant Management (MRM) magazine reached out to John Michals, COO of Filta Environmental Kitchen Services.

Management 423

Management Management Recycling Sustainability 423

ChowNow

MARCH 28, 2025

These are tools that can help you streamline operations, easily schedule staff, and make sure you never run out of ingredients for your best-selling menu items. AI is no longer just a buzzword, its a reality that is reshaping how restaurants operate, interact with customers, and make decisions.

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

Modern Restaurant Management

JANUARY 22, 2025

Furthermore, CAD supports the design-build lifecycle and maintenance, ensuring continuity and precision from the initial concept to the daily operation of the completed restaurant. pipes intersecting walls) or wrong equipment placements. From this, one can tweak things to have fluent operations, especially during peak hours.

Design 221

Design Technology Fine Dining Fast Casual 221

Modern Restaurant Management

DECEMBER 31, 2024

2025 Culinary Trends Ingredients on the Rise Takes On Tahini Known for its richer and toastier flavor, black tahini will be featured on menus with versatility ranging from black tahini noodles and black tahini ice cream to tahini lattes and cocktails on the beverage side. That’s where the NEXT Flavor Report comes in.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

OCTOBER 13, 2021

How do restaurant operators find efficiencies to minimize costs without degrading quality or service? One desirable option is to leverage low-power IoT solutions to deliver energy and maintenance efficiencies and reduce operational expenses. Each year, insurers pay out $2.5 billion for water damage claims. Staying Competitive.

Food Safety 614

Food Safety Equipment Customer Service Point of Sale 614

Modern Restaurant Management

DECEMBER 28, 2022

We’re all familiar with equipment rental and software subscription services in the restaurant industry. But have you considered how an equipment subscription is a better, smarter business move than equipment ownership? You get to choose how to acquire this equipment: buy or rent. That’s what you pay them for.

Small Business 493

Small Business Equipment Cash Management Back of House 493

Modern Restaurant Management

SEPTEMBER 8, 2022

The network of food suppliers servicing operators spans a wide range – from small, family farms and independent bakeries to massive global conglomerates and everywhere in between. When contamination occurs, the industry’s coordinated, prompt response can have a real impact on minimizing exposure and spread of infection.

Food Safety 474

Food Safety Operations Food Supply Food 474

Modern Restaurant Management

OCTOBER 5, 2021

Without enough workers to meet diner demand, many restaurants have reduced operating hours and rely on overburdened staff, harming employee satisfaction and reducing critical staff loyalty. When using the right technology, however, operators can begin to address common concerns like understaffing, employee burnout and common wage concerns.

Technology 558

Technology Tip Distribution Front of House Back of House 558

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. They need to be attentive to customer needs and develop the ability to upsell or offer alternatives while taking orders. The people that answer the phone for takeout orders are now your frontline for customers.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

SEPTEMBER 9, 2022

With people dining out less, some restaurant owners are increasingly trying to cut costs to stay afloat. Restaurant owners and operators are facing considerable rising costs from many angles simultaneously. Restaurant owners and operators are facing considerable rising costs from many angles simultaneously.

Inventory 474

Inventory Equipment Waste Pricing 474

Modern Restaurant Management

JUNE 28, 2022

ESOMAR-certified market intelligence and research firm, Future Market Insights , states that technological advancements in robotics has led the food manufacturers to reconsider their orthodox human-based manufacturing operations and switch to robotics. Contactless Food Delivery- Robots Taking Over the Streets.

Delivery 575

Delivery Food Customer Service Front of House 575

Modern Restaurant Management

SEPTEMBER 15, 2020

But, those that embrace technology will be best equipped to weather the pandemic. Data shows that guests want to dine out but safety concerns are the biggest factor holding them back. A survey by AlixPartners revealed 60 percent of consumers fear they’ll get sick by dining out, and therefore prefer to cook at home.

Technology 600

Technology Guest Recovery Kitchen Safety Social Media 600

Modern Restaurant Management

JANUARY 30, 2023

Unfortunately, it turns out that restaurants’ staffing numbers are not as rosy as they seem; instead, they’re favoring the full-service segment, according to Black Box Intelligence. All this happens when restaurant teams connect their building and kitchen equipment (HVAC, ovens, dishwashers, fryers, refrigerators, freezers, etc.)

Technology 474

Technology Fast Casual Waste 2023 474

Modern Restaurant Management

OCTOBER 3, 2022

Cooking equipment is probably the most important thing inside a restaurant – and it’s also a leading cause of fires. An internal study with Society Insurance policyholders who experienced fires found that the majority of fires were due to cooking equipment, costing in excess of $5.4 The Best Offense Is a Defensive Kitchen.

Kitchen Safety 531

Kitchen Safety Equipment Insurance Restaurant Law 531

Modern Restaurant Management

NOVEMBER 10, 2022

We’ve laid out the insurance needs of both traditional sit-down restaurants and mobile food businesses and why it’s not only vital to the success of your business to insure your business but how your insurance needs will be different for each type of business. Tools and equipment protection. Commercial auto coverage.

Insurance 474

Insurance Food Truck Food Mobile Ordering 474

Modern Restaurant Management

MARCH 3, 2022

With operational costs sky high and profit margins razor thin (ranging on average from three to nine percent ), restaurant operators are continually looking to keep costs down without degrading quality or service. Lockdowns and restrictions cut into hours of operation and profits. It’s possible by looking at the true ROI.

Food 530

Food Food Safety Customer Service Customer Experience 530