Modern Restaurant Management

APRIL 1, 2020

Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app. Because patrons are not able to dine out, call-ahead orders have increased.

Technology 189

Technology Healthcare Social Media Mobile Ordering 189

Modern Restaurant Management

JANUARY 2, 2024

People will increasingly choose innovative products not only because they align with their values, but because they taste and perform better or otherwise meet personal preferences or needs. In the next year, this role will also include helping them with order management during peak times.

2024 197

2024 Fast Casual Food Safety Insurance 197

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Scott Lawton, CEO and cofounder at bartaco. One size doesn’t fit all.

2021 230

2021 Mobile Ordering Kitchen Safety Loyalty Program 230

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. You can see which other restaurants they frequent, too, and the types of items they order from those places. Marketing efficiency and effectiveness.

Mobile Ordering 215

Mobile Ordering Front of House Customer Service Customer Experience 215

Restaurant365

FEBRUARY 25, 2020

Fast Casual Restaurants. Fast casual restaurants, also known as fast food or quick service restaurants, involve ordering at a counter or doing some level of self-service. Restaurant technology innovations can help you streamline restaurant labor costs , one of your largest, most controllable expenses.

Loyalty Program 183

Loyalty Program Point of Sale Fast Casual Online Ordering 183

Modern Restaurant Management

FEBRUARY 18, 2020

Marketing trends, mobile data insights show that Gen Z has a considerable appetite for restaurants, clean eating, fast-casual, and exciting twists on healthy dining options. Wendy’s and Burger King are two masters in the genre, sparking lots of interest and engagement that’s helping to drive fast-food growth.

Marketing 209

Marketing Social Media Fast Casual Influencer 209

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. Grubhub launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. Forecasts: Summer (in ranking order).

2020 194

2020 Mobile Ordering Point of Sale Food Supply 194

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Roughly half of U.S. Streamlined Menus with More Plant-Based Options and Sustainable Packaging.

2022 207

2022 2030 Food Supply Recruiting 207

Modern Restaurant Management

MARCH 16, 2021

In terms of technology, just like the rest of our lives, the trend has been toward mobility and flexibility and the last year has pushed this faster than we would have otherwise seen under “normal” conditions. environments and are now seen everywhere from fine dining to counter service and everywhere in between.

Fast Casual 155

Fast Casual Front of House Fine Dining Mobile Ordering 155

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

FEBRUARY 28, 2024

In a world reshaped by the pandemic, evolving labor markets, and shifts in consumer behaviors, restaurant owners are increasingly turning to technological innovations. In such a growth-driven market, integrating the latest smart kitchen configurations and streamlined service zones can substantially cut down order time.

Fast Casual 117

Fast Casual Fine Dining Customer Service Casual 117

Modern Restaurant Management

NOVEMBER 29, 2019

But there are also some areas where innovation is needed. This might mean weaving elements of fast-casual dining into your design. Approximately 38 percent of dining trips somehow involve the use of a mobile device, a Windstream Enterprise study found. There is real potential on the horizon for restaurant owners.

Fast Casual 158

Fast Casual Equipment Small Business Mobile Ordering 158

Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. The increasing threat of fraud, especially through spoofing, is also anticipated to drive the widespread adoption of secure mobile payment methods in the future.

2023 197

2023 Loyalty Program Mobile Ordering Consumer Goods 197

Modern Restaurant Management

DECEMBER 28, 2020

Those that are continuing to prosper had their technological house in order prior to the pandemic. Some of these innovations include digital menus, contactless payments, marketing solutions, and cloud-based POS. Some of these innovations include digital menus, contactless payments, marketing solutions, and cloud-based POS.

2021 199

2021 Kitchen Safety Food Safety Mobile Ordering 199

Modern Restaurant Management

MAY 5, 2021

Casual Dining velocity has grown by 158 percent over the same period, suggesting many of the Casual Dining business models were able to maintain sales to some degree through pandemic restrictions. In fact, 30 percent of recent casual dining visitors think there is an opportunity to improve the quality of the beverage offer.

2021 196

2021 Coupons Loyalty Program Fast Casual 196

Modern Restaurant Management

MAY 18, 2020

“Preparing to reopen a restaurant in the face of a changing pandemic can be complex and challenging without the right resources to help guide your planning efforts,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. Maintaining a distinct separation between front-of-house and back-of-house.

Front of House 208

Front of House Back of House Online Ordering Kitchen Safety 208

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

APRIL 11, 2023

Who among us hasn’t ordered food through a convenient mobile application, with menu choices ranging from not just quick-serve or fast-casual restaurants, but convenience stores as well? Consider an organization that delivers the insights you need fast and provides industry-recognized research on such timely topics.

Customer Service 189

Customer Service Fast Casual Sustainability Customer Experience 189

The Restaurant Times

MARCH 8, 2023

It’s important to understand the dynamics of both fast food and fast casual restaurants, whether you’re considering opening a franchise, starting your food business from scratch, or simply trying to decide what kind of restaurant to eat at while on the go. Additionally, it frequently costs less than fast-casual eateries.

Fast Casual 52

Fast Casual Casual Food Fine Dining 52

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

DECEMBER 4, 2019

Customer-led Ordering and Payment. Outside of fine dining establishments (which constitute only a small percentage of restaurant businesses), customers no longer want to be dependent on a host to seat them or a server to take their order or process their payment. Want a lightning-fast grab-and-go experience?

Fast Casual 123

Fast Casual Customer Experience Point of Sale Mobile Ordering 123

Modern Restaurant Management

DECEMBER 19, 2024

As digital transactions become ubiquitous, businesses across all sectors are embracing innovations that reshape the way they interact with customers. In 2025, the restaurant industry will continue to adapt to these payment innovations, with a focus on eliminating cash transactions and prioritizing seamless, digital payment methods.

2025 88

2025 Loyalty Program Mobile Ordering Online Ordering 88

Modern Restaurant Management

DECEMBER 21, 2022

This will enable brands to better manage off-premises orders and balance their hybrid operating models. The concept of self-service will continue to evolve as consumers become accustomed to placing orders with devices. Operations will continue to be simplified despite digital experiences expansion.

2023 167

2023 Loyalty Program Fast Casual Customer Experience 167

Modern Restaurant Management

DECEMBER 21, 2020

We have also learned that our guests are willing to try new things and have really embraced our touchless ordering system as well as our new takeout offerings. We realized how important transparency and communication were this year, both with our staff and our customers, in order to make everyone feel comfortable and feel safe.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Qu

MARCH 20, 2024

Let's talk about what's hot in the world of QSR and Fast Casual restaurants. A whopping 44% of brands are gearing up to introduce kiosks as a fresh ordering channel in 2024. In the era of on-demand everything, guests crave self-serve options, empowering them to take control of their orders and the overall dining experience.

Fast Casual 52

Fast Casual Casual Ordering Mobile Ordering 52

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. IHOP® unveiled the latest plans to launch a pilot of its new fast-casual concept, flip’d by IHOP (flip’d).

Franchise 189

Franchise Franchising Fast Casual Loyalty Program 189

Modern Restaurant Management

JULY 20, 2021

Since this daypart has increased traffic during the pandemic, operators will need to innovate their food and beverage offerings to grow traffic. "Across "Quality, value, and innovation will always be relevant to the consumer, but we also need to recognize that in many ways the world has fundamentally changed."

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

7 Shifts

DECEMBER 18, 2023

Kiosk ordering Your busy customers don’t always have time to wait in line. Kiosk ordering tools speed up the ordering process, making it easier to keep up during a mealtime rush. Many customers also appreciate the quick and user-friendly process of ordering on a kiosk.

Management 195

Management Management Email Marketing Point of Sale 195

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. QDOBA's New Concept. Holsom by Yogurtland.

Franchise 153

Franchise Franchising Loyalty Program Kitchen Safety 153

Modern Restaurant Management

JANUARY 3, 2024

Additionally, it means enacting ways to incentivize guests to order from a brand’s direct ordering channels, with offers like exclusive items and pricing, to drive in-house digital sales and therefore retain owned guest data. – Noah Glass, Founder & CEO, Olo Looking ahead to 2024, we anticipate more change.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Next Restaurants

MAY 4, 2021

Takeout orders and delivery have taken the lead in a world where it’s difficult to sit in a crowd. Updates and innovations continue to happen every day and staying on top of them can help you understand which ones will benefit your business the most. Self-Ordering Kiosks. Digitized Payments.

Online Ordering 141

Online Ordering Mobile Ordering Fast Casual Customer Service 141

The Restaurant Times

JANUARY 24, 2022

The idea of allowing users to skip the queue as well as the enormous revenue opportunity available in table ordering mobile app category is driving restaurants and app development companies to innovate. However, every restaurant category needs to discover the most effective approach to utilize digital ordering technology.

Customer Experience 105

Customer Experience Ordering Mobile Ordering Front of House 105

Black Box Intelligence

MARCH 4, 2021

Innovation was already under way for the restaurant industry in this area; the pandemic simply accelerated it. These next-generation restaurant units address customer demand for a seamless ordering and pick-up experience. Frustration felt by the guest can be mitigated simply by being transparent with how long an order will take.

Design 98

Design Mobile Ordering Fast Casual Customer Service 98

Modern Restaurant Management

DECEMBER 14, 2020

. "With colder weather setting in and new restrictions going into effect across the country, our ongoing commitment to helping restaurant operators adapt during the pandemic has never been more important," said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. "Our ” Drive Kindness.

Webinar 189

Webinar Customer Experience Mobile Ordering Customer Service 189

Modern Restaurant Management

DECEMBER 31, 2019

2019 brought a rapid increase of dairy-free and vegan options for consumers in restaurants including ice cream, cheese, chicken, beef and continued innovations for fish, lamb and milk. Online ordering will continue to have a profound effect on the industry in 2020, but the power dynamics will change. ChowNow CEO Chris Webb.

2020 138

2020 Kitchen Safety Consumer Goods Point of Sale 138

Modern Restaurant Management

MARCH 11, 2020

” The 25th edition of Scoop features products designed to help bar-and-grill operators easily get creative and innovate with their menus, with elevated, upsell-worthy versions of their traditional bar-and-grill fare. Innovative Experiences. It can be served with signature dips or used as a slider bun for a sandwich.

Bar 153

Bar Cash Management Loyalty Program Point of Sale 153

Foodable

APRIL 21, 2021

On this episode of the Takeout, Delivery, and Catering podcast series, hosts TJ Schier and Sam Stanovich sit down with Fred Morgan, the co-founder of Fired Pie , to explore menu innovation, packaging, and how to leverage social media marketing to drive sales. You have to be mobile,” adds Morgan. “We We do fundraisers week over week.

Fast Casual 79

Fast Casual Social Media 2013 Mobile Ordering 79