7 Shifts

SEPTEMBER 21, 2023

Table of Contents Biggest overall team management challenges Top priorities for restaurant operators Wage Increases Leadership and Training Programs Hiring and retention remain the biggest challenge for restaurants when it comes to team management overall. Here's what we found.

2023 397

2023 Hiring Leadership Fast Casual 397

Restaurant Business

JUNE 17, 2024

As the fast-casual pizza niche tries to find its post-pandemic path, Blaze Pizza hopes to regain leadership with a new menu and mission.

Fast Casual 173

Fast Casual Casual Leadership Menu 173

Modern Restaurant Management

JUNE 9, 2021

This was painfully evident when a couple of my coworkers and myself went to eat at a fast casual chain and waited over a half hour for food. An idea on the minds of foodservice leadership post-pandemic is the ghost kitchen – a kitchen dedicated to prepping food without maintaining a dining space. Ghost Kitchen Roll Out.

Kitchen Safety 421

Kitchen Safety Food Supply Fast Casual Food Safety 421

7 Shifts

DECEMBER 16, 2022

And a great team can only thrive under outstanding leadership. their leadership sees team management as their greatest responsibility. With that team, they've built a brand of 11 locations serving fresh, fast, and healthy food to the Atlanta metro area. Leadership encourages staff to leave more feedback often.

Leadership 370

Leadership Mobile Ordering Fast Casual Communication 370

Modern Restaurant Management

JULY 30, 2021

Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices. The healthy fast casual restaurant is actively seeking Franchisees for nationwide expansion after elevating its design and enhancing the customer experience.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

MAY 28, 2021

Adding to the 20 Noodles & Company locations in the metro Chicago market, the ghost kitchen will help reach a new customer base through its digital channels and give the fast-casual brand a presence in-between local locations. "We're flip'd by IHOP. Grab-and-go salads and wraps, freshly baked goods and more.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Modern Restaurant Management

MARCH 3, 2025

We were entering the saturated fast-casual burger space and knew we needed to make an impact. Further, growth can dilute company culture, so strong leadership and employee engagement are both crucial. One example is Harriet’s Hamburgers in Charlotte, NC, top photo. What are the keys to a brand remaining authentic?

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

DECEMBER 4, 2019

They want a flexible, fast, customized, and “frictionless” dining experience — one without the “drag” of unnecessary steps or interactions. Want a lightning-fast grab-and-go experience? Well, that puts fast-casual out of the running. Too bad for you, that precludes casual-plus.

Fast Casual 307

Fast Casual Customer Experience Point of Sale Mobile Ordering 307

Modern Restaurant Management

NOVEMBER 2, 2021

” Creating Multi-Brand Platform of Premium Casual Restaurant Concepts. It started with an overhaul of existing branding, packaging and restaurant design for its national franchise stores and then followed with the recruitment of a seasoned senior leadership team. BurgerFi International Inc. ” Popeyes to Grow in Romania.

Franchise 450

Franchise Franchising Leadership Beverage 450

Modern Restaurant Management

MAY 1, 2020

Other businesses have seen a surge of consumer interest, including chicken-wing joints (+84 percent), pizzerias (+71 percent) and fast-food restaurants (+55 percent). dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. In the U.K.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

JUNE 12, 2020

” The leadership team of Restaurant Sherpas uses their decades of experience to operate Teriyaki Madness franchise partners’ shops and provides full support during the process. His previous experience also includes acting as CFO and controller for numerous hospitality and fast casual brands such as Rubio’s, Carl’s Jr.,

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Restaurant Business

DECEMBER 6, 2022

SVP Stephanie Traut will take over leadership of operations for the fast-casual salad chain.

Fast Casual 264

Fast Casual 2023 Leadership Casual 264

Modern Restaurant Management

FEBRUARY 5, 2024

Being a Loyalty Juggernaut essentially commands category leadership. “That’s the real payoff – blockbuster category leadership and more effective marketing.” The fast food industry saw the largest reduction in spending year over year (five percentage points). percent in 2023.

2024 492

2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s Love & Sandwiches is ranked #12 on Fast Casual’s Movers and Shakers 2021 list. Ike’s appointed industry veteran Adam Rinella as Vice President of Development to help the booming fast casual brand reach even more markets. Rinella is skilled in bringing restaurant ideas into reality.

Franchise 471

Franchise Franchising Food Fast Casual 471

Modern Restaurant Management

FEBRUARY 18, 2020

In order to compete, restaurant brands need to be equipped with the leadership and capabilities necessary to adapt to the latest tech trends. In the short term, it’s QSR that will experience labor improvement, then fast-casual. Restaurants will become increasingly casual. Suzannah Gerber of Haven Foods.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JANUARY 17, 2020

This investment comes at a pivotal time, as the Indian fast casual has more than 50 franchise and corporate locations in varying stages of development across the United States, including two franchised locations that recently opened in Atlanta and Orange County, California. Paris Baquette's Leadership Changes.

Franchise 340

Franchise Franchising 2020 Fast Casual 340

Modern Restaurant Management

OCTOBER 22, 2020

The fast-casual brand continues to grow amid the pandemic and is on track to open more than 30 restaurants this year. With drive-thru equipped buildouts as low as 1,200 sq. Increasing Pathways to Black Franchise Ownership. ” To learn more about the Pathways to Black Franchise Ownership program, visit MFHA.net.

Franchise 385

Franchise Franchising Loyalty Program Kitchen Safety 385

7 Shifts

JUNE 1, 2022

Restaurant Leadership Conference. Website: Restaurant Leadership Conference. Topics: Leadership, Thought Leadership. Digital Transformation in Fast Casual and QSR Summit. This two-day workshop's focus is on the continuous pivots that fast casual restaurants and QSRs have had to make during the pandemic.

2022 195

2022 Fast Casual Website Management Workshop 195

Modern Restaurant Management

FEBRUARY 19, 2020

She has also held leadership roles at Sony Ericsson Mobile Communications, PepsiCo, and Frito-Lay. ” Mailender added, “On behalf of the entire Checkers & Rally’s family, I would like to thank Rick Silva for his partnership and many years of leadership. They are all in to help us succeed.

Franchise 305

Franchise Franchising Fast Casual Point of Sale 305

Modern Restaurant Management

MAY 7, 2021

Despite the lagging global pandemic, the organic fast-casual brand is surging forward with record-breaking sales, franchise development growth, and new guest acquisition and satisfaction. ’ We’re one of the only restaurants serving filet mignon and lobster at fast food prices.”

Franchise 433

Franchise Franchising Sustainability Fast Casual 433

Modern Restaurant Management

JANUARY 9, 2020

parent company of fast-casual restaurant chain The Habit Burger Grill, for approximately $375 million in a cash transaction. “As a fast-casual concept with strong unit economics, The Habit Burger Grill is a fantastic addition to the Yum! Beefing Up with Habit Acquisition. Brands, Inc. and internationally.

Fast Casual 282

Fast Casual Customer Service Online Ordering Employee Relations 282

Foodable

NOVEMBER 12, 2021

In this session from Fast Casual Global , host Paul Barron sits down with Samuel D. Fast Casual really changed the way the American consumer ate and looked at food. Brands will need to differentiate in order to stand out from the flock. And now with the last 18 months, the way in which food is ordered has forever changed.

Fast Casual 78

Fast Casual Casual Franchise Franchising 78

Modern Restaurant Management

DECEMBER 6, 2019

Leadership should talk about KPIs and food safety goals regularly, as well as demonstrate the correct behaviors at every opportunity. In the restaurant industry, several food safety and operational issues are consistent issues across restaurants, no matter if they are fine dining, casual dining, fast casual, or quick service restaurants.

Food Safety 284

Food Safety Catering Fast Casual Food 284

7 Shifts

AUGUST 27, 2020

Keep it positive and make your staff feel supported by including a section of what they can expect from leadership. Having clear guidelines and standards staff can expect from leadership will go a long way to help create that environment of mutual respect.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

MARCH 13, 2020

“Matt and I have been fans of Moe’s for a long time and were attracted to the unique brand personality, culture, leadership, vision for the future and unit-level economics.” “I wanted to combine the fast-paced style of the East Coast with the laid-back atmosphere of Greek coffee culture.

Franchise 364

Franchise Franchising Customer Experience Customer Service 364

Modern Restaurant Management

MARCH 7, 2020

CAA-GBG , a global brand management platform, and The Halal Guys , the fast-casual Middle Eastern restaurant famous for pioneering American halal food, top photo, established a long-term partnership. Winning dishes will be reviewed by Flavored Nation’s panel and announced in mid-April, along with 2020 event locations.

Food 324

Food Food Supply Fast Casual Small Business 324

7 Shifts

OCTOBER 31, 2022

Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) Here are examples of each: Strengths : Combined 30+ years of restaurant experience from the leadership team. What type of restaurant are you looking to open? Mission Statement.

Point of Sale 397

Point of Sale Back of House Document Download 397

Restaurant Business

OCTOBER 1, 2024

The move is part of an ongoing effort to streamline operations at the fast-casual bakery-cafe chain. The number of job cuts was not specified.

Fast Casual 264

Fast Casual Casual Operations Leadership 264

Modern Restaurant Management

DECEMBER 13, 2019

HOP® Restaurants announced plans to launch Flip’d by IHOP™, a new fast-casual concept in the U.S., “In looking at what exists today in terms of fresh, fast menu options — particularly at breakfast — there’s still tremendous opportunity for growth,” said Jay Johns, President of IHOP.

Mobile Ordering 251

Mobile Ordering Catering POS Customer Experience 251

7 Shifts

AUGUST 16, 2024

Leadership and communication Leadership and communication are not just skills, but essential qualities for a successful restaurant manager. By honing these skills managers can take leadership courses and mentorship, aspiring managers can inspire and motivate their teams to deliver exceptional service.

Management 195

Management Management 2024 Leadership 195

Restaurant Business

FEBRUARY 13, 2024

Williams, previously president of Taco Bell International, will assume her new role at the fast-casual grilled chicken chain on March 11.

Fast Casual 264

Fast Casual Hiring Casual Leadership 264

Restaurant Business

MARCH 9, 2023

The fast-casual burger chain tapped the KFC veteran to oversee global marketing. Former Chief Brand Officer Iwona Alter was named chief operating officer.

Fast Casual 264

Fast Casual Casual Marketing Operations 264

Restaurant Business

MARCH 20, 2024

Now she's plotting new business ventures and international growth at the fast-casual burger brand. Denise Nelsen spent more than two decades at Starbucks, most recently leading U.S. operations.

Fast Casual 264

Fast Casual Casual Operations Leadership 264

Foodable

JANUARY 27, 2021

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” sit down with Kimberly Grant, the co-sponsor and chief strategy officer at FAST Acquisition Group, to explore her rise in the restaurant industry, and what lies ahead for FAST.

Fast Casual 82

Fast Casual Fine Dining Casual Hospitality 82

Modern Restaurant Management

JUNE 28, 2024

“Both full-service and fast food restaurant customers are skewing a bit more toward higher income levels and college graduates,” says Forrest Morgeson, Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. Chains affected include McDonald’s (visits down ~2.5

2024 294

2024 Mobile Ordering White Paper Customer Service 294

ChowNow

SEPTEMBER 6, 2024

Line cooks work in a fast-paced kitchen environment, while cashiers handle customer transactions. For example, when hiring a sous chef, describe the cooking skills, leadership experience, and knowledge of kitchen operations that are essential for the role. Maintenance staff keeps the restaurant clean and in working order.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

7 Shifts

SEPTEMBER 20, 2021

For fast-casual and quick-service restaurants—no more lines. Meet with leadership or management to get their take. In addition to being popular among diners, going as contactless wherever possible can improve both safety and operation efficiency at your restaurant. Examples of contactless payment technology.

Technology 370

Technology Front of House Social Media Back of House 370