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Restaurant Workforce Research: Reflecting on 2024 and Optimizing for 2025

Modern Restaurant Management

There may be many reasons for this, including the fact that QSRs' fast, casual, and affordable nature may appeal to younger generations and individuals whose eating habits have changed post-pandemic. Thirty percent of respondents named recruiting their top challenge, while 27 percent said retention was.

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Restaurant Staffing Crisis Solutions: Experts Weigh In

Modern Restaurant Management

“We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly.

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Technology Can Help Restaurants During ‘The Great Resignation’

Modern Restaurant Management

For fast-casual or QSR brands, digital tableside ordering is equally beneficial. One example of a restaurant chain leveraging similar tableside technology is the growing chef-driven Mexican fast-casual concept, Tocaya. It relieves cashiers and reduces long lines. Digital Ordering to Eliminate Friction Points for Cashiers.

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The Food Service Industry’s Digital Transformation Journey Heading into 2025

Modern Restaurant Management

The modern restaurant industry has always moved fast, but the pace continues to accelerate. At the same time, QSRs and fast casual establishments are turning to technology to improve operations and customer interactions as they continue to increase output. Take fast casual and drive-thru for example.

2025 450
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2022: A Year of Transition for Restaurants

Modern Restaurant Management

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022.

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Hungry for Growth: The Restaurant Industry in 2022

Modern Restaurant Management

In addition, 75 percent of restaurant operators say recruiting employees was their top challenge, the highest level ever recorded. As seen first with many fast casual chains, we expect more differentiated benefits packages to continue to emerge as a way for restaurants to fill much needed open positions.

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Turning Restaurant Staffing Challenges Into Opportunities

Modern Restaurant Management

Of these, one of the biggest challenges facing independent, franchised and fast-casual restaurants is staffing. And with inflation and wage growth driving a majority of the country’s economic discussions, this reality will add to the pressures on restaurant owners and managers to find ways to recruit and retain workers.