Modern Restaurant Management

DECEMBER 28, 2021

From full service to fast-casual to legacy fast-food brands, the one constant was disruption. The “chicken wars” had captured most headlines in the months leading up to the COVID pandemic, and a crowded field of fast food and fast-casual concepts have made attempts to get into the game.

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Franchise Franchising 2022 Fast Casual 492

Modern Restaurant Management

MAY 7, 2021

Despite the lagging global pandemic, the organic fast-casual brand is surging forward with record-breaking sales, franchise development growth, and new guest acquisition and satisfaction. This could translate to an additional 500 to 1,500 metric tons of paper waste eliminated annually across the U.S.

Franchise 433

Franchise Franchising Sustainability Fast Casual 433

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. Green Restaurant and Slow Food were others we considered. But it was the pivots in the pandemic that pointed us toward B.

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Certification Fast Casual Front of House Government 221

Modern Restaurant Management

JUNE 6, 2024

It’s no great surprise to say QSR and fast casual restaurants can be considered among the most energy-intensive commercial building types making it increasingly challenging for operators to balance the goals of efficiency, profitability and sustainability.

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Sustainability Customer Service Fast Casual Technology 275

Modern Restaurant Management

MARCH 18, 2024

Experiential dining, plant-based menus and sustainability were hot topics in the Les Dames d’Escoffier International (LDEI) 2023 Trends Report. Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences.

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2024 Food Truck Fast Casual Consumer Goods 474

Modern Restaurant Management

JANUARY 2, 2024

With products now cleared for consumer sale in both the United States and Singapore, the cultivated meat industry is moving from proof of concept and early-stage R&D to a focus on demonstrating scalability, sustainable unit economics, and consumer and customer demand. How was the food sourced or produced?

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2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

FEBRUARY 24, 2025

The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging from fine dining establishments to fast-casual venues, breweries, and caterers. "This

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Modern Restaurant Management

APRIL 1, 2024

” The survey's insights offer a glimmer of hope for an industry in search of sustainable growth strategies. While singles cut back, 20 percent of families had more fast-casual visits this month and 18 percent dined full-service, in stark contrast to 9 percent and 7 percent, respectively, among households without kids.

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Catering Fast Casual 2024 Customer Service 486

ChowNow

MARCH 21, 2025

Values: Are they eco-conscious, looking for sustainable and local ingredients? Lifestyle Choices: Do they prefer fast, casual meals or long, social dining experiences? Seasonal & Local Adjustments: If sustainability or local sourcing matters to your diners, promote seasonal specials featuring local ingredients.

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Marketing Social Media Email Marketing Loyalty Program 195

7 Shifts

OCTOBER 28, 2024

By focusing on these organic customer acquisition strategies, you can build a sustainable customer base that costs less to acquire over time. For fast-food restaurants, the average paid CAC is $27, while the average organic CAC is around $9. For the restaurant industry, the CAC can range between $27 to $180.

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Loyalty Program Fast Casual Social Media Email Marketing 195

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. We’re also seeing many of our clients find new ways to be more sustainable in sourcing their food products. Think paper straws versus plastic.

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Fast Casual Front of House Fine Dining Mobile Ordering 390

Modern Restaurant Management

APRIL 29, 2021

“We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly.

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Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Streamlined Menus with More Plant-Based Options and Sustainable Packaging.

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2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

OCTOBER 18, 2024

Instead of engaging in this “value war,” fast casual restaurant concepts should focus on excellence in restaurant operations to increase store traffic and maintain strong margins. In this competitive environment, it’s clear that we must innovate to stay ahead. After polling more than 1,000 U.S.-based

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Operations Loyalty Program Fast Casual 2024 221

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. In the short term, it’s QSR that will experience labor improvement, then fast-casual. Restaurants will become increasingly casual.

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Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

APRIL 11, 2023

Who among us hasn’t ordered food through a convenient mobile application, with menu choices ranging from not just quick-serve or fast-casual restaurants, but convenience stores as well? The company is catering to changing customer needs and preferences and positioning itself as socially responsible and sustainable.

Customer Service 474

Customer Service Fast Casual Sustainability Customer Experience 474

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. There’s no disputing that the past year has been extremely hard on the restaurant industry overall.

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Fast Casual Food Safety Loyalty Program Customer Experience 411

Modern Restaurant Management

JULY 30, 2021

“As many companies look to create a new normal for employees, Church’s has chartered a course that focuses on sustaining our team members and securing the continuity of our business,” said Karen Viera, Chief People Officer for Church’s Chicken. ” Curry Up Now Adds Incentives LTO. .

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Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. The fast food industry ranked sixth out of the 15 industries studied in MBLM’s Brand Intimacy 2020 Study , which is the largest study of brands based on emotions.

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2020 Mobile Ordering Point of Sale Food Supply 487

EATER

MAY 16, 2023

The company currently offers five sustainably farmed, low-intervention wines that Olszewski has chosen to be widely pleasing. I got a full-ride scholarship to UMass Amherst, where I majored in sustainable agriculture and gender studies and minored in English literature. “Only 30 percent of glass bottles are recycled in the U.S.,

Sustainability 257

Sustainability Back of House Front of House Agriculture 257

Modern Restaurant Management

DECEMBER 22, 2022

Many are at a point where they feel they can’t raise prices higher—fast casual doesn’t have the pricing band that a fine dining restaurant will have, for example—which means looking for more efficiencies in the business and service. . Why do you feel restaurant owners are optimistic for 2023?

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Food Supply 2023 Fine Dining Fast Casual 473

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

DECEMBER 21, 2022

Those who traditionally favor casual dining chains with full service may trade down to fast casual while those who typically dine in fast casual may dip into lower price points at fast food. Operators have spent years adapting to the labor crisis. They will also demand (and get) payment upon completion.

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2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

DECEMBER 14, 2021

As seen first with many fast casual chains, we expect more differentiated benefits packages to continue to emerge as a way for restaurants to fill much needed open positions. Differentiated benefits packages that include greater flexibility, career paths and training benefits, and enhanced company culture will also be important.

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2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

FEBRUARY 5, 2024

The fast food industry saw the largest reduction in spending year over year (five percentage points). The Bureau of Labor Statistics reported that fast-food prices jumped 6.2 With its numerous benefits, along with environmental sustainability and dietary value, this meals choice is increasingly turning attractive to customers.

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2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board. percent in December and 11.3

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Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

FEBRUARY 28, 2024

QSRs are also addressing sustainability and health concerns. Fine-tuned scheduling, proactive management, and continuous training harmonize staff efforts with the fast-paced QSR landscape, ensuring teams align with business goals and evolving demands.

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Fast Casual Fine Dining Customer Service Customer Experience 294

ChowNow

FEBRUARY 12, 2025

The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it. A casual brunch spot in a college town will attract a different crowd than a high-end steakhouse in a business district. Are you all about sustainable sourcing? Consider their age, gender, income levels, and even location.

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2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

DECEMBER 21, 2022

Typically smaller but more frequent increases, especially on the big movers, will produce better, more sustainable results. Typically smaller but more frequent increases, especially on the big movers, will produce better, more sustainable results. Don’t be afraid to increase price. Your CPA can help with this.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

DECEMBER 21, 2020

The new wave of restaurateurs will learn from the recent crisis and will focus on sustainability of operations by leaning hard into delivery, take-home, curbside pick-up, contactless payment, and other enabling technology. Chains will increase unit growth to fill the void left by closed restaurant locations. Marketing Strategy Will Adapt.

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2021 Online Ordering Email Marketing Advertising 478

Modern Restaurant Management

JANUARY 22, 2020

Unlike before, when you had to memorize the delivery numbers of your favorite fast-food chains, you can now order in with just a click. Thanks to the arrival of food delivery applications, the casual diner can now satisfy his or her cravings whenever he or she pleases. Online Ordering and Mobile Apps.

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Customer Service 2020 Social Media Mobile Ordering 440

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. In 2024, we anticipate a continued evolution, where technology and sustainability will play pivotal roles in reshaping the culinary experience.

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2024 Loyalty Program Cash Management Customer Experience 539

7 Shifts

SEPTEMBER 10, 2021

She also supports coffee shops that value sustainability and partner with suppliers that use organic farming methods. Sublime Brew serves quality coffee, made from the finest quality beans sourced locally, and works with suppliers that support sustainability. Fast Food & Fast Casual. Enter Sublime Brew.

Customer Service 370

Customer Service Fast Casual Customer Experience Back of House 370

Modern Restaurant Management

MAY 31, 2024

Casual Dining Preferences Market Force Information unveiled a survey on casual dining preferences across the United States highlighting shifting trends influenced by economic factors and evolving consumer tastes. Sustainable packaging is a differentiator : 43 percent of orderers prefer sustainable food packaging.

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Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

OCTOBER 22, 2020

The fast-casual brand continues to grow amid the pandemic and is on track to open more than 30 restaurants this year. million over the next five years to build and sustain the program. With drive-thru equipped buildouts as low as 1,200 sq. The alliance aims to catalyze additional franchises and companies to join the effort.

Franchise 385

Franchise Franchising Loyalty Program Kitchen Safety 385

Modern Restaurant Management

DECEMBER 16, 2021

In addition, there is an increasing emphasis on sustainability with our restaurant customers. Concepts that captured strong market share like fast casual chains will continue to outpace growth in full service locations. The other reason for smaller menus is related to staffing issues. Noah Glass, Founder & CEO, Olo.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

SEPTEMBER 27, 2024

Fast-Casual Fast Growth Rising prices in recent years have evidently been good for someone: Fast-casual restaurants. ” That report finds that, through the first half of 2024, fast-casual restaurants saw visit growth of 3.2 The fast-casual burger chain increased prices by 2.5

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Food Truck Fast Casual 2024 Food 251