7 Shifts

JANUARY 14, 2021

The COVID-19 pandemic left dining rooms empty and accelerated the industry’s shift to third-party delivery services as a major revenue driver. With this shift comes a challenge to labor conventions: how does one properly staff and budget for labor in this new era for dining? We asked hundreds of restaurant professionals to find out.

2021 195

2021 Delivery Front of House FOH 195

7 Shifts

SEPTEMBER 20, 2022

FOH Resources. How to Serve in a Fine Dining Restaurant : Fine dining restaurants tend to offer elaborate food at higher price points, with attentive, often formal service. Restaurant Lingo: FOH, BOH & General Terms : The restaurant industry is loaded with slang. Stuff you should know.

FOH 195

FOH BOH Social Media Fine Dining 195

Modern Restaurant Management

FEBRUARY 18, 2020

Vetting dining room, bar, and kitchen staff over the next decade will require probing more during job interviews, seeking candidates with more responsible lifestyles, advanced educational aspirations, and other evidence of a disciplined, drug-free work ethic will become even more of an HR imperative. Of course, people will always dine out.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

DECEMBER 18, 2023

These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Reservation-tracking tools use your dining room’s capacity and floor plan, which helps prevent overbooking. Reservation-tracking tools allow customers to make and edit reservations online.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

AUGUST 20, 2024

However, with fewer customers dining out weekly , restaurants must ensure that they can serve each diner quickly and satisfy them enough that they’ll want to return. Tracking and implementing strategies to improve this metric will allow you to maximize your dining space and generate more revenue.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

7 Shifts

NOVEMBER 16, 2021

However, servers are not the only ones who contribute to a guest's dining experience. It could also incentivize other FOH employees like bartenders and bussers to work faster and alongside highly-tipped servers in hopes of earning a portion of their gratuities. Tip Pooling by FOH & BOH. Bartenders. Food runners.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

7 Shifts

AUGUST 15, 2022

To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. It's fine if the story is a grand accomplishment of yours, but spend as much time explaining how it impacted the business as you do yourself.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Black Box Intelligence

SEPTEMBER 21, 2021

Fine dining, upscale, casual family dining and casual dining restaurants fall under this category. Family dining restaurants. Family dining restaurants have average guest checks below $15. Casual dining restaurants. This segment is typically reported as the mid-range casual dining segment.

Fast Casual 98

Fast Casual Fine Dining BOH FOH 98

Restaurant365

SEPTEMBER 4, 2020

Here are 9 tips for writing job descriptions that will attract the best employees for your restaurant business, plus a pack of seven FOH and BOH job description templates to get you started. You’ll just waste your time if you describe your restaurant as “fun” when it’s not, or “fine dining” when it’s QSR. Be truthful.

FOH 97

FOH BOH Hiring Fine Dining 97

7 Shifts

DECEMBER 18, 2023

These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Reservation-tracking tools use your dining room’s capacity and floor plan, which helps prevent overbooking. Reservation-tracking tools allow customers to make and edit reservations online.

Management 195

Management Management Email Marketing Point of Sale 195

Black Box Intelligence

OCTOBER 27, 2022

With the exception of Fine Dining, all restaurant segments experienced negative same-store traffic growth during Q3 2022. The imbalances previously plaguing labor markets as well as the demand for dine-in experiences seem to be right-sizing amidst the current environment’s “norms.”

2022 98

2022 Point of Sale Fast Casual Fine Dining 98

The Restaurant Group

NOVEMBER 19, 2019

Food cost goals change depending what style of food service you provide; fast food, fast casual, casual dining, or fine dining. Portion control is a responsibility of both FOH and BOH. FOH employees need to charge the correct price for changes in menu items, they also need to verify orders are correct.

Management 68

Management Management FOH Fast Casual 68

Restaurant365

APRIL 19, 2022

However, that number can vary significantly, with QSR on the low end and fine dining restaurants on the higher end. (Do Your FOH team is essential to maximum sales levels and a great customer experience, so it’s important to track FOH performance over time. Sales Per Server Hour. Average Sales Per Server.

Point of Sale 78

Point of Sale FOH Front of House Back of House 78

Restaurant365

OCTOBER 15, 2021

But how do you track FOH performance over time? And if your service standard is very high, as with fine dining, your sales per server hour may look different than if you are a quick-table-turn family restaurant. Sales Per Server Hour. This is calculated by dividing total server sales by the number of service hours worked.

Management 148

Management Management Point of Sale Employee Relations 148

Touch Bistro

AUGUST 23, 2021

To offer a truly immersive dining experience, let your guests indulge more than just their taste buds the next time they visit your restaurant. Emphasize Communal Dining. Booths, tables, and chairs can make or break a dining experience. Image Source ]. Give Guests a Warm Welcome. Image Source ]. Image Source ]. Image Source ].

Design 129

Design 2021 Front of House Sourcing 129

Modern Restaurant Management

MARCH 11, 2025

Delivery/Takeout : COVID created a shift from in-person dining to takeout and delivery options, increasing reliance on third party delivery services, and on attractive takeout options. And outdoor dining, once more of an afterthought or a novelty, has become a more permanent and intentional part of restaurant design.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Black Box Intelligence

SEPTEMBER 26, 2024

Comp Traffic Best Region: California Best Segment: Fine Dining Best Cuisine: Chicken Worst Region: NY-NJ Worst Segment: Family Dining Worst Cuisine: Sandwich August marked a potentially pivotal moment for the restaurant industry. Lagging Segments In contrast, the worst performing segment was Family Dining. Comp Sales -3.6%

Front of House 52

Front of House Point of Sale Guest Recovery Back of House 52

Restaurant365

FEBRUARY 4, 2021

However, that number can range, with quick service restaurants on the low end and fine dining establishments on the high end. Applying tools like smart employee scheduling based on SPLH percentage goals to your management, FOH, and BOH teams individually helps you optimize each part of your labor cost.

Restaurant Law 78

Restaurant Law Point of Sale BOH Customer Service 78

Black Box Intelligence

OCTOBER 27, 2022

With the exception of Fine Dining, all restaurant segments experienced negative same-store traffic growth during Q3 2022. In other words, FOH employees are showing up and guests are taking notice. Though this month’s results are an improvement over the average -4.9%

2022 40

2022 Point of Sale Fast Casual Fine Dining 40

Sling

SEPTEMBER 6, 2021

Susie Cakes bakery does a fine job of highlighting their rewards program and making it easy to sign up. 16) DeBrand Fine Chocolates. As restaurant websites go, DeBrands Fine Chocolate is at the top of the list. FOH/BOH managers) and give them more time to focus on optimizing the day-to-day operations of the business.

Website Management 78

Website Management Online Ordering Loyalty Program Mobile Ordering 78

Lavu

MARCH 11, 2020

Front-of-house (FOH) management. Some of the ways in which restaurant management software simplifies table management include: Optimization of the dining areas efficiency by ensuring the seats are arranged based on party sizes and time. These encompass both casual and upscale dining, as well as a variety of cuisines.

Management 78

Management Management Cash Management Mobile Ordering 78

7 Shifts

JANUARY 10, 2024

Some restaurants only add the auto-gratuity for large dining parties of 6 or more. Getting buy-in from FOH staff is crucial, especially servers. One thing we observed is that higher-end, fine dining restaurants are more likely to use a service charge.

Front of House 221

Front of House FOH Customer Service Back of House 221

7 Shifts

JANUARY 10, 2024

Some restaurants only add the auto-gratuity for large dining parties of 6 or more. Getting buy-in from FOH staff is crucial, especially servers. One thing we observed is that higher-end, fine dining restaurants are more likely to use a service charge.

Front of House 195

Front of House FOH Customer Service Back of House 195

Modern Restaurant Management

APRIL 1, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining trends, hiring trends, tech trends, brunch trends, alcohol trends, and egg prices. American Diner Trends Despite a higher cost of living, the average consumer’s dining habits are unchanged.

Pricing 251

Pricing Technology 2025 Point of Sale 251

Restaurant365

JULY 8, 2021

The rise of off-premise dining. Off-premise dining certainly accelerated during the pandemic. Dining room closures or capacity restrictions drove restaurants to increase their sales through off-premise channels. Is off-premise dining here to stay? Many guests are eager to dine in restaurants again.

Point of Sale 78

Point of Sale Fine Dining FOH Online Ordering 78