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Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Three

Modern Restaurant Management

Restaurants had difficulty hiring and retaining staff, which led to more interest in automating processes. Delivery/Takeout : COVID created a shift from in-person dining to takeout and delivery options, increasing reliance on third party delivery services, and on attractive takeout options. Five times a day! more an hour.

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Restaurant Staff Training 101

7 Shifts

From onboarding new hires to upskilling existing staff, a comprehensive training program can improve customer service, boost efficiency, and foster a positive work culture. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.

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The Guide to Equitable Restaurant Tip Payout Methods & Systems

7 Shifts

Servers, sometimes other FOH staff. Full-service restaurant, fine dining. Servers, other FOH staff. All servers or cashiers, other FOH staff. It could also incentivize other FOH employees like bartenders and bussers to work faster and alongside highly-tipped servers to earn a portion of their gratuities.

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How to Build and Hire the Right Team for Your Restaurant

ChowNow

Hiring the right team is one of the most critical decisions you’ll make as a restaurant owner. In this post, we’ll explore why being thoughtful about your team structure matters and how you can set up your restaurant for success with the right hiring and staffing strategies.

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Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

Third, the onslaught of opioid, vaping, and alcohol combinations have forced the restaurant industry to begin hiring completely different generations of rock star employees, in both the front and back of the house. First and foremost, most restaurants are going to see a huge drop-off in the number of customers who dine in.

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14 Restaurant Management Tools to Make your Business More Efficient

7 Shifts

Payroll automation Using payroll software is a great alternative to hiring a payroll specialist or agency. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Payroll software syncs directly with your time clock and scheduling software.

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17 Restaurant Job Interview Questions (and How to Answer Them)

7 Shifts

To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. Why should we hire you?