Sling

DECEMBER 6, 2019

For a restaurant to run smoothly and efficiently, you should divide activities into two parts: front of house (FOH)/back of house (BOH). What’s the difference between FOH and BOH, and how can controlling the two help your business improve? What Is Front Of House (FOH)? FOH variables you might not consider include: Decor.

Front of House 88

Front of House Back of House FOH BOH 88

7 Shifts

AUGUST 7, 2020

What to look for: Look for a solution that keeps guests a top priority and supports the short-staffed FOH team — like the manager stepping in to work the role (this is where cross-training comes in handy!) Why it’s important to ask: This question gives you insight into the candidate’s problem solving skills. Why do you want to work here?

2020 312

2020 Kitchen Safety FOH BOH 312

7 Shifts

JANUARY 7, 2020

Alternatively, you can have separate competitions for front-of-house (FOH) and back-of-house (BOH) staff to make the competition more equitable. For example, FOH staff can compete on revenue generated while BOH staff can compete on ticket speed. How can you afford bonuses?

Employee Relations 349

Employee Relations FOH BOH Certification 349

Restaurant365

JUNE 9, 2021

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. So, what data should you be tracking around your FOH?

FOH 78

FOH BOH Front of House Customer Experience 78

7 Shifts

AUGUST 21, 2024

With tableside ordering for your front-of-house staff and a kitchen display system for your back-of-house team, communication between FOH and BOH can be automatic and instantaneous. For example, you can facilitate communication between your front-of-house and back-of-house teams through your restaurant’s POS.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

Modern Restaurant Management

JUNE 29, 2020

For FOH: Assure front of house staff that you are complying with or exceeding all regulatory local, state and federal rules and regulations. less interaction with guests, they do have plenty of interaction with FOH staff. So, if someone from FOH gets sick, they too are vulnerable. Here's some of their advice.

FOH 215

FOH Kitchen Safety BOH Food Safety 215

The Eat Restaurant

NOVEMBER 11, 2024

Discover the importance of the Front of House (FOH) in restaurants and its key roles in creating exceptional dining experiences.

Front of House 78

Front of House FOH Dine-in Management 78

7 Shifts

NOVEMBER 15, 2024

How do you maintain smooth communication between FOH and BOH staff? How do you maintain smooth communication between FOH and BOH staff? A good restaurant manager makes sure that both FOH and BOH teams work together easily by having clear communication channels. How do you manage the restaurant’s budget and control costs?

Leadership 195

Leadership Management Management Operations 195

7 Shifts

DECEMBER 16, 2020

Within 7shifts, we’re also seeing trends that move away from a traditional BOH and FOH split, and more to non-traditional roles like delivery and more management being scheduled. It's the future to me, and we all have to accept it.

Back of House 284

Back of House FOH Front of House Point of Sale 284

7 Shifts

SEPTEMBER 28, 2020

However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye. Film training videos and share them with FOH staff via your communications tool so they can reference them as needed. Server side work duties are just as crucial as primary duties.

FOH 195

FOH Management Management Cash Management 195

7 Shifts

JANUARY 10, 2024

Getting buy-in from FOH staff is crucial, especially servers. There are advantages and disadvantages to using each method: Pros Cons Service Charge Guaranteed percentage for every cover More control over how money is used for staff (e.g., The decision ultimately depends on your finances, your staff, and your guests.

Front of House 221

Front of House FOH Customer Service Back of House 221

Modern Restaurant Management

SEPTEMBER 9, 2024

What do you envision restaurants of the future will look like, both in BOH and FOH, in regard to robotics? As costs rise across various areas of the business, the long-term answer lies in incorporating technology, both in BOH and front-of-house (FOH). How tech-savvy does a restaurant operator need to be now and in the future?

Food Safety 189

Food Safety BOH Kitchen Safety FOH 189

7 Shifts

JULY 29, 2020

FOH Care for customer wellbeing. If you’re considering asking FOH staff to work as delivery drivers , make sure they have valid drivers’ licenses, access to cars that are in good condition, car insurance, and clean driving records. Able to carry out traditional restaurant manager skills and responsibilities.

Recruiting 293

Recruiting Kitchen Safety Food Safety Employee Relations 293

7 Shifts

SEPTEMBER 20, 2022

FOH Resources. Restaurant Lingo: FOH, BOH & General Terms : The restaurant industry is loaded with slang. From clopen to FOH to BD and BOH, read on for meanings to the most common restaurant lingo. Five experts explain the most important qualities for you to grow. Stuff you should know.

FOH 195

FOH BOH Social Media Fine Dining 195

Modern Restaurant Management

MARCH 28, 2022

These commercial kitchens, without any traditional FOH space or staff, are making it easier to streamline delivery. And robots are being seen in more places, both for delivery and in the BOH, while kiosks augment FOH. To meet this evolution, restaurant operators are investing in new and reimagined spaces. billion in five years.

2022 212

2022 FOH BOH Recruiting 212

7 Shifts

JANUARY 10, 2024

Getting buy-in from FOH staff is crucial, especially servers. There are advantages and disadvantages to using each method: Pros Cons Service Charge Guaranteed percentage for every cover More control over how money is used for staff (e.g., The decision ultimately depends on your finances, your staff, and your guests.

Front of House 195

Front of House FOH Customer Service Back of House 195

Modern Restaurant Management

JULY 18, 2024

Food industry managers should maintain regular check-ins with their FOH and BOH team members, providing constructive feedback and actively listening to employees' concerns. This sets a positive example for the FOH and BOH alike. Communication Open and honest communication is essential in preventing burnout.

Management 189

Management Management FOH BOH 189

Modern Restaurant Management

MAY 6, 2021

But the bad news is they are having trouble hiring and filling positions across the board for cooks, servers, FOH and BOH positions. In the past, hiring managers have been too rigid wanting a candidate to have a certain number of years of experience in FOH or BOH or in the kitchen.

Hiring 197

Hiring FOH BOH Coaching 197

7 Shifts

FEBRUARY 7, 2024

TouchBistro: Comprehensive POS and restaurant management system supporting FOH, BOH, and guest engagement. Examples of kitchen display systems Toast : Paired with the company’s POS, this accompanying KDS integrates your BOH and FOH seamlessly. Square: Widely used in small retail, Square offers a restaurant-specific POS as well.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

MAY 31, 2021

For prep, cooks would restock their work stations and FOH staff might prep tables and utensils for the first dinner guests. For example, consider: Integrating pre-shift meetings for the FOH and BOH crews to interact with each other before each shift.

Operations 363

Operations Inventory Hiring Customer Service 363

Modern Restaurant Management

JUNE 8, 2020

Front-of-house (FOH), back-of-house (BOH), and management should feel comfortable immediately discussing any questions that arise related to new policies. If you’re following the Restaurant Reopening Blueprint’s guidelines, you will be breaking FOH into two teams: Restaurant Safety and Customer Engagement.

FOH 202

FOH BOH Front of House Food Safety 202

Modern Restaurant Management

MARCH 10, 2021

Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way. Waitlist Management – Just as above, good FOH tech provides waitlist management with real-time values. Waitlist & Seating Management.

Management 189

Management Management BOH Front of House 189

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Short-term programs are best for roles that rely on repetition and hands-on learning, such as FOH positions where staff interact directly with customers.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. In this article, we explore the key differences between the front and back of the house in a restaurant and discuss the best ways to integrate FOH and BOH operations.

Back of House 52

Back of House FOH BOH Front of House 52

Food Business

DECEMBER 17, 2019

And then choose FOH (front of house) only, or FOH and BOH (back of house) training, to ensure everyone is gaining new skills. An example I have seen in FOH trainings, is a bar training. When I work with clients I facilitate the workshop , knowing the intention is shared.

Workshop 130

Workshop FOH Front of House BOH 130

7 Shifts

NOVEMBER 16, 2021

It could also incentivize other FOH employees like bartenders and bussers to work faster and alongside highly-tipped servers in hopes of earning a portion of their gratuities. Tip Pooling by FOH & BOH. Sharing tips with kitchen employees is an effective way to bridge the wage gap between FOH and BOH workers.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

7 Shifts

OCTOBER 1, 2024

Staff Your restaurant staff, especially those assigned to the FOH, play a critical role in keeping your customers happy as they eat in your establishment. Restaurant task management software lets you create and track daily, weekly, or one-time tasks based on your team’s schedules.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. The FOH manager supervises all front-of-house staff and reports to the GM. The answer to the FOH manager.

Front of House 52

Front of House FOH Back of House Online Ordering 52

Modern Restaurant Management

JUNE 15, 2020

There are several considerations that owners and managers must take when establishing new cleaning procedures, including: Frequency – Enhanced cleaning and disinfection, in both front-of-house (FOH) and back-of-house (BOH) areas, will reduce the spread of potentially harmful germs throughout the restaurant.

FOH 179

FOH BOH Food Safety Front of House 179

7 Shifts

AUGUST 5, 2021

It seems you're always either understaffed or overstaffed, either FOH or BOH , at the worst times. Problems often arise in your schedule, from your head chef calling out sick to the unexpected influx of customers on a Tuesday afternoon. Let's take a look at these 11 best practices for restaurant scheduling.

Front of House 370

Front of House Restaurant Law Employee Relations Point of Sale 370

7 Shifts

APRIL 3, 2020

Under this new paradigm you would not need FOH staff and may only need a few BOH staff. Your staffing – Let’s say you need to pivot your restaurant to delivery-only. Which, let’s be honest, if an eventuality in the current climate. Your prices – Last, but surely not least, are your prices.

BOH 368

BOH POS Influencer Point of Sale 368

Modern Restaurant Management

MAY 8, 2024

Particularly at QSRs, there is indication that customers may welcome entirely AI-driven FOH experiences. Particularly at QSRs, there is indication that customers may welcome entirely AI-driven FOH experiences. We’ve seen time and again that AI can’t yet stand on its own in FOH customer service.

Mobile Ordering 193

Mobile Ordering Front of House Customer Service FOH 193

7 Shifts

DECEMBER 18, 2023

These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Many fast food chains already have successful kiosk setups, with McDonald’s being the most prominent. Inventory management Inventory management software helps you monitor your restaurant’s stock levels.

Management 397

Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

FEBRUARY 6, 2023

Don’t let your FoH team get called for Delay of Game when customers need ordering assistance. If you’ve got a good game plan, with some well-scripted plays… you’ll be celebrating a “penalty-free” weekend with increased profits! Here are coaching tips to get your team ready for a super weekend in your bar.

Bar 189

Bar FOH Coaching Brewery 189

Black Box Intelligence

FEBRUARY 18, 2022

In many restaurants the front of house (FOH) and back of house (BOH) can seem like two completely different worlds. Data can help you navigate through the complexities of FOH vs. BOH operations. As part of our Workforce Intelligence solution, we generate quarterly reports showing changes in staffing for FOH and BOH.

FOH 40

FOH BOH Front of House Back of House 40

7 Shifts

OCTOBER 22, 2021

Regardless of if these new hires are temporary or permanent,part-time or full-time, or BOH or FOH , they should be hired promptly and confidently. The good news is that with the holidays comes an influx of individuals looking for temporary work — with many seasonal workers seeking short-term employment in restaurants.

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

7 Shifts

JULY 25, 2024

Another approach is to integrate an online ordering feature or plugin into your website and leverage your FOH as delivery drivers. This software helps you assign FOH and BOH staff as well as monitor events to keep everyone on track. Setting up this feature will entail costs for the platform, web developers, and any necessary hardware.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243