Modern Restaurant Management

MARCH 28, 2022

These commercial kitchens, without any traditional FOH space or staff, are making it easier to streamline delivery. And robots are being seen in more places, both for delivery and in the BOH, while kiosks augment FOH. To meet this evolution, restaurant operators are investing in new and reimagined spaces. billion in five years.

2022 530

2022 FOH BOH Recruiting 530

Modern Restaurant Management

JULY 18, 2024

Food industry managers should maintain regular check-ins with their FOH and BOH team members, providing constructive feedback and actively listening to employees' concerns. This sets a positive example for the FOH and BOH alike. Communication Open and honest communication is essential in preventing burnout.

Management 474

Management Management FOH BOH 474

Modern Restaurant Management

MAY 6, 2021

But the bad news is they are having trouble hiring and filling positions across the board for cooks, servers, FOH and BOH positions. In the past, hiring managers have been too rigid wanting a candidate to have a certain number of years of experience in FOH or BOH or in the kitchen.

Hiring 493

Hiring FOH BOH Coaching 493

Modern Restaurant Management

JUNE 8, 2020

Front-of-house (FOH), back-of-house (BOH), and management should feel comfortable immediately discussing any questions that arise related to new policies. If you’re following the Restaurant Reopening Blueprint’s guidelines, you will be breaking FOH into two teams: Restaurant Safety and Customer Engagement.

FOH 507

FOH BOH Front of House Employee Relations 507

Modern Restaurant Management

MARCH 14, 2025

Features like color-coded priority alerts, order tracking, and streamlined communication between FOH and BOH help restaurants handle even the most intense services without breaking stride. Subway , for instance, is testing kitchen display systems in select locations worldwide as part of its Fresh Forward 2.0

Front of House 221

Front of House Back of House FOH BOH 221

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Servers, other FOH staff. All servers or cashiers, other FOH staff. It could also incentivize other FOH employees like bartenders and bussers to work faster and alongside highly-tipped servers to earn a portion of their gratuities. Tip Pooling by FOH & BOH. Comparison table.

Tip Distribution 365

Tip Distribution FOH Fast Casual BOH 365

Modern Restaurant Management

MARCH 10, 2021

Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way. Waitlist Management – Just as above, good FOH tech provides waitlist management with real-time values. Waitlist & Seating Management.

Management 473

Management Management BOH Front of House 473

Modern Restaurant Management

JUNE 15, 2020

There are several considerations that owners and managers must take when establishing new cleaning procedures, including: Frequency – Enhanced cleaning and disinfection, in both front-of-house (FOH) and back-of-house (BOH) areas, will reduce the spread of potentially harmful germs throughout the restaurant.

FOH 449

FOH BOH Food Safety Front of House 449

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Short-term programs are best for roles that rely on repetition and hands-on learning, such as FOH positions where staff interact directly with customers.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

MAY 8, 2024

Particularly at QSRs, there is indication that customers may welcome entirely AI-driven FOH experiences. Particularly at QSRs, there is indication that customers may welcome entirely AI-driven FOH experiences. We’ve seen time and again that AI can’t yet stand on its own in FOH customer service.

Mobile Ordering 484

Mobile Ordering Front of House Customer Service FOH 484

Modern Restaurant Management

FEBRUARY 6, 2023

Don’t let your FoH team get called for Delay of Game when customers need ordering assistance. If you’ve got a good game plan, with some well-scripted plays… you’ll be celebrating a “penalty-free” weekend with increased profits! Here are coaching tips to get your team ready for a super weekend in your bar.

Bar 474

Bar FOH Coaching Brewery 474

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. As a restaurant owner, digital marketing can be a daunting task that takes up valuable time, energy, and resources.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

7 Shifts

SEPTEMBER 1, 2022

Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. Food runners fluctuate between the front and back of the house, and are likely to be the messenger that communicates what is 86'd from BOH to FOH. Keeping enough inventory on hand.

Definition 360

Definition BOH FOH Front of House 360

7 Shifts

MAY 25, 2020

Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant. Your cleaning checklist should cover the entire restaurant—from FOH to BOH. Create task items for each high-traffic surface (doors, chairs, etc.), Guest and employee restrooms. Service station, bar, and counters.

FOH 338

FOH BOH Kitchen Safety Cash Management 338

Lavu

FEBRUARY 10, 2020

This is nowhere as obvious as the relations between chef and FOH staff. . While the chef benefits from the independence, this kind of rock-stardom has proven to have a bad affect on FOH performances and the overall guest experience. . Below, we suggest several ways to improve relations with your chef and FOH staff. Order timer.

FOH 88

FOH BOH Employee Relations Communication 88

7 Shifts

FEBRUARY 18, 2020

We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams. When employee engagement and wellbeing wane, job performance, customer happiness, and the bottom line suffer.

Employee Relations 395

Employee Relations FOH Back of House Front of House 395

Goliath Consulting

APRIL 10, 2023

HVAC Tips Maintain your BOH and FOH With your back of the house refrigeration maintenance scheduled, it is time to take a look at the front of the house preparation. Are the thermometers calibrated and the refrigeration levels adequate? It is also important to keep in mind that DIY repairs can risk your units’ warranties.

Front of House 386

Front of House FOH BOH Back of House 386

Modern Restaurant Management

FEBRUARY 15, 2022

The labor crisis has not been limited to just FOH or BOH operations staff. This growth in sales warrants additional staffing, giving employees the additional hours and pay they are looking for to stay satisfied with their employer. Marketing Automation to Maximize Team Bandwidth.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

MARCH 29, 2023

Respectfully assertive requests to the designated leader on the line differentiate effective FOH managers and servers from disruptive individuals who place their own immediate needs above team success. Shouting, “I need a med-well steak on the fly; forgot to ring it in!

Hospitality 472

Hospitality Front of House Leadership FOH 472

Modern Restaurant Management

JUNE 25, 2024

The chef was patient with me (for the most part) and patient with the rest of the crew, both FOH and BOH. . "He had the experience and the résumé of someone like Carmy and I knew nothing about restaurants. 9 Park and other established Boston restaurants.”

Front of House 447

Front of House Back of House Employee Relations FOH 447

Modern Restaurant Management

APRIL 27, 2022

Whether you own a small restaurant (and manage the dining room yourself) or work with a group of managers, make sure that you (or the FOH and BOH managers) are trained to put out the fires that will inevitably come up. No matter how much planning you do in advance, some things will ultimately still go wrong throughout the day.

Management 531

Management Management Customer Experience Reservations 531

Modern Restaurant Management

MAY 14, 2024

One hourly FOH employee, one hourly BOH employee, and one salaried manager. Mostly that we cannot do too much outreach to employees to help them truly understand the structure, vesting and payout of their shares.

Sustainability 472

Sustainability FOH BOH Take-out 472

Sling

DECEMBER 6, 2019

For a restaurant to run smoothly and efficiently, you should divide activities into two parts: front of house (FOH)/back of house (BOH). What’s the difference between FOH and BOH, and how can controlling the two help your business improve? What Is Front Of House (FOH)? FOH variables you might not consider include: Decor.

Front of House 88

Front of House Back of House FOH BOH 88

7 Shifts

NOVEMBER 12, 2020

Run through difficult customer situations with new front-of-house (FOH) staff to ensure they won’t crack under pressure. You can create one training manual that contains information about every role in the restaurant, create separate manuals for the BOH and FOH teams, or create separate manuals for each role.

FOH 307

FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

SEPTEMBER 2, 2020

Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) Marked spaces to eat or drink. Tables separated further apart (this will vary based on federal, state and local guidelines). and BOH (including cooks, chefs, etc.).

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

7 Shifts

NOVEMBER 24, 2024

Strong answers should reflect examples of past jobs as a hostess, restaurant host, or in another FOH position. Equip them with 7shifts and help improve FOH operations through automated team scheduling and easy communication. How do you ensure guests feel welcome when they arrive?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

7 Shifts

AUGUST 7, 2020

What to look for: Look for a solution that keeps guests a top priority and supports the short-staffed FOH team — like the manager stepping in to work the role (this is where cross-training comes in handy!) Why it’s important to ask: This question gives you insight into the candidate’s problem solving skills. Why do you want to work here?

2020 312

2020 Kitchen Safety FOH BOH 312

ChowNow

SEPTEMBER 6, 2024

For example, a server who knows they have opportunities for promotion to FOH manager is more likely to remain motivated and loyal. With high expectations for service, the FOH manager coordinates closely with servers and bartenders to deliver an exceptional dining experience.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

Modern Restaurant Management

APRIL 8, 2020

Nori Noodles' FOH cleaning checklist. By showing guests exactly when an employee cleaned the sink they just used and how often someone cleaned it that day, you are highlighting and celebrating the fact that it is, in fact, clean. Dining room doors will eventually open to the public again.

White Paper 531

White Paper Seating Employee Relations Back of House 531

7 Shifts

JANUARY 7, 2020

Alternatively, you can have separate competitions for front-of-house (FOH) and back-of-house (BOH) staff to make the competition more equitable. For example, FOH staff can compete on revenue generated while BOH staff can compete on ticket speed. How can you afford bonuses?

Employee Relations 349

Employee Relations FOH BOH Certification 349

Modern Restaurant Management

OCTOBER 20, 2023

BOH to FOH: How to Make the Data Work for Your Restaurant Unless you work for a major chain – which might have a team of data scientists to comb through these insights for marketing – managing and sorting through all that customer data is an extremely daunting task. And as of May 2023, OpenTable is now connecting more than 1.5

Marketing 379

Marketing Loyalty Program Email Marketing Coupons 379

The Rail

MARCH 14, 2023

Reduce Pressure on Front-of-House Staff Front of House (FOH) staff can feel overwhelmed during busy services, no matter how skilled they are. With reduced pressure, FOH staff can be more productive without feeling overworked, saving you money on hiring and training new staff.

Mobile Ordering 277

Mobile Ordering FOH Front of House Food Safety 277

Restaurant365

JUNE 9, 2021

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. So, what data should you be tracking around your FOH?

FOH 78

FOH BOH Front of House Customer Experience 78

Modern Restaurant Management

FEBRUARY 4, 2022

Companies such as 7-11, Farmer’s Fridge, and IHOP have chosen to develop new pre-made menu items through vending machines and self-serve bars to reduce queues and cut down on FOH costs while at the same time benefiting from increased demand for ready-made meals.

2022 547

2022 Customer Service Online Ordering Website Management 547

7 Shifts

AUGUST 21, 2024

With tableside ordering for your front-of-house staff and a kitchen display system for your back-of-house team, communication between FOH and BOH can be automatic and instantaneous. For example, you can facilitate communication between your front-of-house and back-of-house teams through your restaurant’s POS.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

Modern Restaurant Management

JUNE 15, 2021

Source More Smartly by Linking FOH to the BOH. Focus digital marketing on upsales by extending an offer while consumers are on site or creating an order off-premises. Digital ads aren’t confined to apps and kiosks, they can roam the internet and other channels to drive consumers to order.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

The Eat Restaurant

NOVEMBER 11, 2024

Discover the importance of the Front of House (FOH) in restaurants and its key roles in creating exceptional dining experiences.

Front of House 78

Front of House FOH Dine-in Management 78