Modern Restaurant Management

SEPTEMBER 9, 2024

The foodservice industry faces significant challenges in hiring and retaining staff, even when wages are competitive. What do you envision restaurants of the future will look like, both in BOH and FOH, in regard to robotics? For almost two years, its Beastro solution has been actively operating with corporate clients.

Food Safety 189

Food Safety BOH Kitchen Safety FOH 189

Modern Restaurant Management

JULY 18, 2024

Food industry managers should maintain regular check-ins with their FOH and BOH team members, providing constructive feedback and actively listening to employees' concerns. This sets a positive example for the FOH and BOH alike. Communication Open and honest communication is essential in preventing burnout.

Management 189

Management Management FOH BOH 189

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. The purpose of the onboarding process is to teach new hires how to do their jobs successfully, and to catch them up on the company's culture and procedures.

FOH 307

FOH Food Safety BOH Customer Service 307

7 Shifts

AUGUST 21, 2024

With tableside ordering for your front-of-house staff and a kitchen display system for your back-of-house team, communication between FOH and BOH can be automatic and instantaneous. For example, you can facilitate communication between your front-of-house and back-of-house teams through your restaurant’s POS.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

7 Shifts

AUGUST 7, 2020

While most people would say it’s choosing a concept or picking the perfect location, we argue that it’s hiring the right people. Who you hire to execute your vision can make or break your business. But how can you know if a new hire will be engaged in their role before you hire them? Why do you want to work here?

2020 312

2020 Kitchen Safety FOH BOH 312

Restaurant365

MARCH 12, 2021

Mr. Foust explained the hiring challenge that is nearly universal for restaurateurs. Previously, to hire for open positions, Sweet Lou’s would post job listings on Craigslist and Indeed. ” When it comes to the actual hiring process, certain system features of R365 HIRE are helping the team effectively track candidates.

Hiring 78

Hiring Demo Communication Back of House 78

7 Shifts

JULY 29, 2020

Restaurants must be picky, however, to ensure that new hires are good fits for the long term and that they’ll work safely alongside existing staff. It’s important for restaurant hiring and training processes to reflect new COVID-19 safety measures. Will any of the hiring or training be conducted remotely?

Recruiting 293

Recruiting Kitchen Safety Employee Relations Food Safety 293

7 Shifts

MAY 31, 2021

For prep, cooks would restock their work stations and FOH staff might prep tables and utensils for the first dinner guests. Recruiting, hiring, onboarding, scheduling, engaging, paying, and losing employees all surface up into restaurant HR management. Human Resources Management. The turnover rates in restaurants are infamously high.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

JANUARY 7, 2020

The people you hire to run your restaurant can make or break the business. By using values-based hiring to find team members who are a good fit for your restaurant’s culture. Don’t fret if you’ve made hiring decisions based on other criteria; you can still keep your employees engaged, but it’s going to take some work.

Employee Relations 349

Employee Relations FOH BOH Certification 349

7 Shifts

OCTOBER 22, 2021

Many restaurants are still working around hiring and staff retention struggles, meaning they may be unable to fully capitalize on the demand of the holidays. Hire Additional Staff in Time. Hire Additional Staff in Time. The bad news for restaurants is that food service businesses are facing ongoing difficulty hiring.

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

7 Shifts

DECEMBER 18, 2023

Payroll automation Using payroll software is a great alternative to hiring a payroll specialist or agency. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Payroll software syncs directly with your time clock and scheduling software.

Management 397

Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

MAY 8, 2024

Restaurant leaders already recognize that conflict, and that awareness is driving the rise of fully-automated restaurants as well as increased investment in automation and deprioritization of front-of-house hiring. Particularly at QSRs, there is indication that customers may welcome entirely AI-driven FOH experiences.

Mobile Ordering 193

Mobile Ordering Front of House Customer Service FOH 193

Restaurant365

SEPTEMBER 4, 2020

Here are 9 tips for writing job descriptions that will attract the best employees for your restaurant business, plus a pack of seven FOH and BOH job description templates to get you started. Use these simple tips if you’re looking to hire the right candidates for your restaurant business. Promote growth opportunities. Conclusion.

FOH 97

FOH BOH Hiring Fine Dining 97

Modern Restaurant Management

FEBRUARY 15, 2022

Difficulty in attracting and hiring employees is certainly at the crux of the labor shortage crisis. However, once team members are hired and restaurants have invested time and money in their training, retaining new staff is key. The labor crisis has not been limited to just FOH or BOH operations staff.

Technology 225

Technology Loyalty Program Fast Casual Email Marketing 225

7 Shifts

FEBRUARY 7, 2024

TouchBistro: Comprehensive POS and restaurant management system supporting FOH, BOH, and guest engagement. You’re hiring staff to deliver a great dining experience, which isn’t exactly an overlapping skill set with creating eye-catching Instagram reels. And all of this behind-the-scenes work translates into a better guest experience!

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

NOVEMBER 16, 2021

It could also incentivize other FOH employees like bartenders and bussers to work faster and alongside highly-tipped servers in hopes of earning a portion of their gratuities. Tip Pooling by FOH & BOH. Sharing tips with kitchen employees is an effective way to bridge the wage gap between FOH and BOH workers.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

Modern Restaurant Management

JUNE 15, 2020

There are several considerations that owners and managers must take when establishing new cleaning procedures, including: Frequency – Enhanced cleaning and disinfection, in both front-of-house (FOH) and back-of-house (BOH) areas, will reduce the spread of potentially harmful germs throughout the restaurant.

FOH 179

FOH BOH Food Safety Front of House 179

The Rail

MARCH 14, 2023

Reduce Pressure on Front-of-House Staff Front of House (FOH) staff can feel overwhelmed during busy services, no matter how skilled they are. With reduced pressure, FOH staff can be more productive without feeling overworked, saving you money on hiring and training new staff.

Mobile Ordering 111

Mobile Ordering Front of House FOH Food Safety 111

Restaurant365

MAY 3, 2022

Driven by the hiring crisis, many restaurant groups are trying to woo employees with higher wages and benefits for hourly employees – both mostly unheard of prior to the pandemic. This creates an even greater challenge for employee hiring and retention because restaurants are no longer simply competing with other restaurants for staff.

FOH 78

FOH Employee Relations BOH Tip Distribution 78

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. As a restaurant owner, digital marketing can be a daunting task that takes up valuable time, energy, and resources.

Marketing 203

Marketing Social Media Mobile Ordering Website Management 203

Restaurant365

JUNE 15, 2021

Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. If you can unify your FOH and BOH data, you can contribute to a healthier restaurant profitability in the long-term.

BOH 78

BOH FOH Back of House Point of Sale 78

The Restaurant Times

MARCH 14, 2022

If you wish to expand your restaurant business or improve your existing restaurant’s performance, you should start by hiring a restaurant manager with an impressive track record. Hiring the best talent has been one of the most challenging tasks for restaurateurs in the US during CY21. Managing Conflicts Within Team.

Management 52

Management Management FOH BOH 52

7 Shifts

DECEMBER 18, 2023

Payroll automation Using payroll software is a great alternative to hiring a payroll specialist or agency. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Payroll software syncs directly with your time clock and scheduling software.

Management 195

Management Management Email Marketing Point of Sale 195

7 Shifts

AUGUST 5, 2021

It seems you're always either understaffed or overstaffed, either FOH or BOH , at the worst times. If you hired two new servers last week, would you want both of them working during the same Friday evening shift? Let's take a look at these 11 best practices for restaurant scheduling.

Front of House 370

Front of House Restaurant Law Employee Relations Point of Sale 370

Restaurant365

JULY 8, 2021

Finally, as you implement different marketing tactics, focus on your FOH metrics to continue optimizing the new customer experience. Hire to Meet Pent-up Demand for On-premise Dining. If you are successful at attracting customers back to your dining room, you need to have the right FOH and BOH team to support increased sales levels.

Point of Sale 78

Point of Sale Fine Dining FOH Online Ordering 78

7 Shifts

AUGUST 15, 2022

To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. Why should we hire you?

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Modern Restaurant Management

MARCH 29, 2023

Respectfully assertive requests to the designated leader on the line differentiate effective FOH managers and servers from disruptive individuals who place their own immediate needs above team success. Shouting, “I need a med-well steak on the fly; forgot to ring it in!

Hospitality 188

Hospitality Front of House Leadership FOH 188

Restaurant365

DECEMBER 1, 2021

Mr. Foust explained the hiring challenge that is nearly universal for restaurateurs. Previously, to hire for open positions, Sweet Lou’s would post job listings on Craigslist and Indeed. ” When it comes to the actual hiring process, certain system features of R365 HIRE are helping the team effectively track candidates.

Hiring 78

Hiring Demo Communication Back of House 78

Lavu

MARCH 13, 2020

Streamline BOH and FOH Communications. The fastest way to boost productivity is by improving communications between the FOH and the kitchen. If the FOH and BOH are working hand in hand, why should their communications be limited? Flesh out a complete training guide and implement the same training for every new-hire.

Mobile Ordering 78

Mobile Ordering FOH BOH Front of House 78

Restaurant365

APRIL 19, 2022

Your FOH team is essential to maximum sales levels and a great customer experience, so it’s important to track FOH performance over time. Tracking FOH and BOH labor percentage individually helps you optimize each part of your labor cost. Sales Per Server Hour. Back of House vs. Front of House Labor Percentage.

Point of Sale 78

Point of Sale FOH Front of House Back of House 78

Cheetah

JUNE 14, 2021

In April alone, restaurants lost 681,000 workers to attrition, and while the hotel and restaurant segments are hiring in the hundreds of thousands, the turnover rate is still at an all time high. From the restaurants’ perspective, this obviously puts a dent in their hiring efforts. Here’s how. . Sharing the Tip Pool with BOH.

BOH 148

BOH Back of House Front of House Employee Relations 148

Lavu

FEBRUARY 14, 2020

There are several job functions in both the FOH and BOH and all need detailed appearance standards. With appearance standards, your FOH team is going to make a good first impression. Ask yourself this question and develop guidelines for the FOH team. The key to a lasting great impression lies in your customer service standards.

FOH 78

FOH Social Media Restaurant Law Customer Service 78

Sling

DECEMBER 24, 2020

1) Hire A Restaurant Social Media Marketing Manager. Hiring a social media marketing manager can take a lot of the burden off the FOH/BOH managers — or management in general — and give them more time to focus on perfecting the day-to-day operations of the business. Tips For Restaurant Social Media Marketing.

Social Media 78

Social Media Marketing Customer Service Hiring 78

Open for Business

MARCH 1, 2023

Button-down tops, black slacks, or other dress slacks are likely to impress hiring managers. Because cooks spend so much time behind the scenes in a uniform, their closets may offer fewer options than FOH folks. Bookkeepers, communications people, HR professionals, and others work in this space. For these jobs, keep it business casual.

Front of House 78

Front of House Back of House Uniforms Casual 78

7 Shifts

NOVEMBER 29, 2022

You have to hire happy people that want to be there,” said Kelly Phillips. Since Michigan allows tip sharing (excluding salaried managers), Miss Kim starts both FOH and BOH staff at the same wage. “You have to start with the assumption that servers, bartenders, people in restaurants, they want to be good at their jobs, right?

BOH 195

BOH Restaurant Law Back of House Front of House 195

7 Shifts

SEPTEMBER 26, 2022

Recommended Reading: Restaurant Lingo & Slang Guide for FOH and BOH. You only have a short amount of time to get the hiring manager to notice you, so catch their attention. Positive teamwork builds strong camaraderie and leaves more staff members satisfied. Making Your Food Service Resume Stand Out. White space is important.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

JUNE 15, 2021

More restaurants are also considering hiring their own courier service to deliver food directly to customers or linking up with aggregating sales platforms as a way to preserve margin. Source More Smartly by Linking FOH to the BOH. Improve Order Size and Revenue with Predictive Technology.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203