This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
From onboarding new hires to upskilling existing staff, a comprehensive training program can improve customer service, boost efficiency, and foster a positive work culture. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.
Hiring the right people can make or break your business. What interview questions do you ask when hiring new restaurant employees? How do you maintain smooth communication between FOH and BOH staff? What interview questions do you ask when hiring new restaurant employees?
But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. Integrating loyalty program or CRM so guests are incentivized to seek out and use these channels. Loyalty Technology to Drive Daypart Engagement.
Find the full guide to restaurant tip outs here. Tip Out Methods and Systems. Servers, sometimes other FOH staff. Possibility of an uneven tip out and wage gaps. Takes away a considerable portion of server's share requiring higher hourly wages. Percentage-based tips outs. Servers, other FOH staff.
Hiring the right team is one of the most critical decisions you’ll make as a restaurant owner. In this post, we’ll explore why being thoughtful about your team structure matters and how you can set up your restaurant for success with the right hiring and staffing strategies.
There are several considerations that owners and managers must take when establishing new cleaning procedures, including: Frequency – Enhanced cleaning and disinfection, in both front-of-house (FOH) and back-of-house (BOH) areas, will reduce the spread of potentially harmful germs throughout the restaurant.
In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. What documentation to give out and collect during onboarding. Onboarding overview Let new hires know what they can expect from the onboarding process.
While most people would say it’s choosing a concept or picking the perfect location, we argue that it’s hiring the right people. Who you hire to execute your vision can make or break your business. But how can you know if a new hire will be engaged in their role before you hire them? Why do you want to work here?
Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. For prep, cooks would restock their work stations and FOH staff might prep tables and utensils for the first dinner guests.
The people you hire to run your restaurant can make or break the business. By using values-based hiring to find team members who are a good fit for your restaurant’s culture. Don’t fret if you’ve made hiring decisions based on other criteria; you can still keep your employees engaged, but it’s going to take some work.
Will you hire in-house drivers, use third party drivers, or cross train your front-of-house (FOH) staff to double as drivers ? Use the 7shifts scheduling and labor budgeting tools to ensure that you carry out and delivery team is working efficiently. Take advantage of discounts for bulk orders from your vendors.
More restaurants are also considering hiring their own courier service to deliver food directly to customers or linking up with aggregating sales platforms as a way to preserve margin. Source More Smartly by Linking FOH to the BOH. Improve Order Size and Revenue with Predictive Technology.
Restaurants must be picky, however, to ensure that new hires are good fits for the long term and that they’ll work safely alongside existing staff. It’s important for restaurant hiring and training processes to reflect new COVID-19 safety measures. Will any of the hiring or training be conducted remotely?
Now, after weeks of relying solely on takeout, delivery, and other business models to bring in revenue, restaurants are seeing some relief as regulations ease and business reopening plans rolling out across the country. This could include taking their temperature and assessing them for different symptoms.
After tracking sales, calculating inventory, and just trying to keep your head above water, restaurant scheduling can take up a chunk out of your week. Problems often arise in your schedule, from your head chef calling out sick to the unexpected influx of customers on a Tuesday afternoon. Balance Out Your Staff.
While the city of Miami has allowed restaurants to operate their dining rooms at half capacity since May 27, this particular spot is remaining closed for dine-in service until its owners can offer their customers a more “on-brand” dining experience — meaning fun and easygoing — rather than a modified, cautious night out.
There’s always something else to get done, a new fire to put out, and broken things to fix. With time-clocking software, employees clock in and out with the touch of a button. Payroll automation Using payroll software is a great alternative to hiring a payroll specialist or agency.
Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.
And take time clocking data from your POS and send it right to your payroll provider for easier processing. TouchBistro: Comprehensive POS and restaurant management system supporting FOH, BOH, and guest engagement. There's a wide range of options available that take the entire process online. All of this (and more!)
Making Your Resume Stand Out. For example, at Branch Line in Watertown, Massachusetts, employees not only partake in relevant industry classes - they take turns hosting them. check out of a $20 bill yields one ten, three ones, two dimes, and two pennies before someone without restaurant experience even finished reading this sentence.
There's a lot of confusion surrounding the process, structure, and laws regarding restaurant tip outs. For that to happen, it's necessary to understand the rules of tipping out, choose a structure that works for your staff, and communicate that structure to employees clearly. What is a Tip Out? Tip Out Methods.
Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? Safety If you can run your business as a takeout and delivery spot, consider whether or not you can carry out operations safely to avoid spreading COVID-19. Do you have takeout packaging in stock? Team ???????????? ??
Mr. Foust explained the hiring challenge that is nearly universal for restaurateurs. Previously, to hire for open positions, Sweet Lou’s would post job listings on Craigslist and Indeed. ” When it comes to the actual hiring process, certain system features of R365 HIRE are helping the team effectively track candidates.
Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. The FOH manager supervises all front-of-house staff and reports to the GM. The answer to the FOH manager.
There are 101 ways to dole out restaurant tips - from percentages to points to whether kitchen staff gets a share. You have to hire happy people that want to be there,” said Kelly Phillips. I was against it philosophically, but when I talked to staff, they were all for it if it allowed them to take a few more dollars home.
There’s always something else to get done, a new fire to put out, and broken things to fix. With time-clocking software, employees clock in and out with the touch of a button. Payroll automation Using payroll software is a great alternative to hiring a payroll specialist or agency.
While writing the perfect job description might take more time, you’ll save time and hassle in the long run by attracting employees whose skills, needs and personalities align with your restaurant’s values and culture. Do your current employees hang out together after work? Promote growth opportunities. Ensure on-time payment.
In April alone, restaurants lost 681,000 workers to attrition, and while the hotel and restaurant segments are hiring in the hundreds of thousands, the turnover rate is still at an all time high. But it’s going to take more than a few. It takes a lot of guts to fight for change. Table of Contents. How Did Things Get This Bad?
If customers are waiting in line for a table, you can take their drink orders as they wait, and even transfer their tab to their table once seated. For all restaurants, having a mobile POS takes the pressure off your staff. Checks can be cashed out or rung up right there at the table. Streamline BOH and FOH Communications.
In this roundup, we will take a look at some of the best restaurant management software out there. So whether you’re just starting out or you’ve been in the business for years, here’s the software that will help you increase productivity in your restaurant. . Restaurant Repairs & Maintenance Software.
Driven by the hiring crisis, many restaurant groups are trying to woo employees with higher wages and benefits for hourly employees – both mostly unheard of prior to the pandemic. This creates an even greater challenge for employee hiring and retention because restaurants are no longer simply competing with other restaurants for staff.
Even if you hire outside accountancy assistance, it’s wise to have a strong understanding of the basic accounting practices for restaurants. See the six ways to control your COGS here , and if you find out that the menu prices aren’t right, learn how to price your menu in three steps. 5 Concepts of Restaurant Accounting.
As restaurants are reopening and re-hiring staff, paying pre-Covid salaries way before the restaurant has returned to pre-Covid profitability, may be unrealistic. This is a structure with GM’s, FOH managers, Kitchen managers/chefs in mind. Here’s how those two scenarios could play out. Proposed Incentive Structure.
Mr. Foust explained the hiring challenge that is nearly universal for restaurateurs. Previously, to hire for open positions, Sweet Lou’s would post job listings on Craigslist and Indeed. ” When it comes to the actual hiring process, certain system features of R365 HIRE are helping the team effectively track candidates.
Even when your customers can’t come out and visit your restaurant in person, they can still stay in touch — and perhaps order delivery — through the power and reach of the internet. 1) Hire A Restaurant Social Media Marketing Manager. Once, a restaurant could get the most out of just three sites: Facebook, Instagram, and Twitter.
You’re encouraged to print out extra copies and email the document in PDF format so your team always has access to the policies and procedures listed in your restaurant employee handbook. . There are several job functions in both the FOH and BOH and all need detailed appearance standards. Performance and Appearance Policies .
Restaurants had difficulty hiring and retaining staff, which led to more interest in automating processes. Restaurants have had to rethink hiring, wages, and benefits to attract and retain talent. Wages have risen roughly 13 percent since early 2023, leveling out at $13.62 We were a sourcing and hiring platform for restaurants.
Not only does it take a lot of time, but it also increases the risk of human error. With the automation that comes with accounting software, the accounting process takes a shorter time to complete. Both your front of the house (FOH) and back of the house (BOH) transactions are recorded simultaneously.
You don’t need to break out your most formal attire, but items like a black dress, dress shoes, and dress pants would likely be appropriate. Avoid wearing flip flops or other open-toed shoes, baseball caps, shorts, or anything else that might convey the message you aren’t taking the opportunity seriously. Keep it simple.
They take purposeful planning and work to build and maintain. Then, reach out to your staff, get to know them on a personal level, and create a positive company culture. Then, reach out to your staff, get to know them on a personal level, and create a positive company culture. Here’s how to achieve that. The Sling app can help.
What should you include and what should you leave out? Don’t settle for washed-out, blurry photos on your website. If need be, hire a professional photographer or purchase high-res photos online to give your website the extra kick it needs. Katsuya takes this to heart and makes sure to list as much of their food as possible.
Take time to understand terms like labor costs, costs of goods sold (COGS), prime costs, revenue, balance sheet, income statement, and more. Hire a Professional Specializing in Restaurant Accounting. For an effective accounting process, you need to hire the right accountant for your restaurant business.
Your most effective employees are essential for making the most out of your labor budget. Applying tools like smart employee scheduling based on SPLH percentage goals to your management, FOH, and BOH teams individually helps you optimize each part of your labor cost. Hire the Right Employees. Conclusion.
You have to hire qualified candidates while keeping the lid on salaries in an economy where minimum wages are rising, people need benefits, and the turnover rate for restaurant employees is at an all-time high. Hiring new workers involves investing time in training new people and getting them competent. Hiring Options.
We organize all of the trending information in your field so you don't have to. Join 49,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content