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Restaurant Staff Training 101

7 Shifts

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen. Each restaurant has unique staff roles that require different types of training.

Training 195
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5 Reasons You need Platform Restaurant Management Software (Sponsored)

Modern Restaurant Management

From guest management software to kitchen display systems and even finding the right point of sale (POS), these are the digital tools that simplify life for staff and guests alike. A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. A robust KDS that includes features like: ?

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Restaurant Marketing Has Evolved: Unlock the Preferences of the Modern Customer

Modern Restaurant Management

Using this data to inform marketing efforts brought significant success. Take a look at your customer loyalty programs, email lists, website management and analytics tools and restaurant management systems, such as POS data, inventory management, CRM or reservation system. And as of May 2023, OpenTable is now connecting more than 1.5

Marketing 379
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Restaurant Cyber Security: How To Prevent Data Breaches

7 Shifts

According to Norton , a data breach is classified as a “security incident in which information is accessed without authorization.”. In a restaurant this can mean a number of things, but in practical terms a restaurant data breach is where guest or company information is accessed and inappropriately used. Sensitive Employee Information.

POS 370
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Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Three

Modern Restaurant Management

For hiring platforms like foh&boh, the name of the game was volume, volume, volume. – Mary Pillow Thompson, founder of foh&boh Five years after the pandemic, Tom's Watch Bar has gained valuable perspective on what drives people to gather. Technology changed during this time as well.

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14 Restaurant Management Tools to Make your Business More Efficient

7 Shifts

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. This keeps information from getting lost in the text and email shuffle. It also gets rid of those frustrating sticky notes all over your POS. Management log books also cut down on confusion.

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How to Create an Effective Restaurant Onboarding Process

7 Shifts

Admin: Filling out employment paperwork and receiving access to tools like the employee timekeeping portal, employee email, POS, and security system. Run through difficult customer situations with new front-of-house (FOH) staff to ensure they won’t crack under pressure. Learning general guidelines and procedures. Who created it?

FOH 307