Modern Restaurant Management

APRIL 27, 2022

To keep up with the rush, you may want to add extra seating outside or split apart tables when possible. Whether you own a small restaurant (and manage the dining room yourself) or work with a group of managers, make sure that you (or the FOH and BOH managers) are trained to put out the fires that will inevitably come up.

Management 531

Management Management Customer Experience Reservations 531

Modern Restaurant Management

SEPTEMBER 2, 2020

Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) Set seating times. and BOH (including cooks, chefs, etc.). Disinfecting areas of the restaurant far more frequently and definitely between the turnover of any tables / chairs. Contactless payment.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

7 Shifts

OCTOBER 1, 2024

Staff Your restaurant staff, especially those assigned to the FOH, play a critical role in keeping your customers happy as they eat in your establishment. You can also implement a waitlist system during peak hours to help manage overflow and make sure that guests are seated as quickly as possible. After all, among the 28.7%

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

7 Shifts

DECEMBER 16, 2020

So we took over five of the parking spaces along our restaurant, which basically provides somewhere between 80 and 100 seats, which is technically more than we had inside prior to COVID. We’re investing a lot in our outdoor seating because our whole unique selling point has always been our vibe and our cocktails and the design of the place.

Back of House 284

Back of House FOH Front of House Point of Sale 284

7 Shifts

NOVEMBER 12, 2020

Run through difficult customer situations with new front-of-house (FOH) staff to ensure they won’t crack under pressure. Eventually, the mentors should take a back seat and let the trainees interact with customers. Include role-playing as part of the training. Do you often host business banquets?

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FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

MARCH 25, 2021

Waitlist & Seating Management. Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way. Waitlist Management – Just as above, good FOH tech provides waitlist management with real-time values.

Management 221

Management Management BOH Front of House 221

Sling

DECEMBER 6, 2019

For a restaurant to run smoothly and efficiently, you should divide activities into two parts: front of house (FOH)/back of house (BOH). What’s the difference between FOH and BOH, and how can controlling the two help your business improve? What Is Front Of House (FOH)? FOH variables you might not consider include: Decor.

Front of House 88

Front of House Back of House FOH BOH 88

Restaurant365

JUNE 9, 2021

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. So, what data should you be tracking around your FOH?

FOH 78

FOH BOH Front of House Customer Experience 78

7 Shifts

MAY 31, 2021

For prep, cooks would restock their work stations and FOH staff might prep tables and utensils for the first dinner guests. For example, at a casual family restaurant, the service model might look like this: The host greets the party and seats them. Upon returning with drinks, servers ask if the party is ready to order.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

AUGUST 20, 2024

From seating diners and helping them order quickly to processing payments, let’s explore some proven ways to improve your restaurant’s table turnover rate. Suppose your restaurant has 20 tables, and during the dinner service from 6 PM to 9 PM, you seated 60 customers.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

EATER

JUNE 26, 2020

And yet more business didn’t translate to more staff: The 200-seat restaurant still employed fewer than half the workers it had before the pandemic. Down in Nashville, Mary Pillow Thompson, the founder of the local restaurant hiring platform Foh&boh, has seen a similar movement. There will be a lot of shifting around,” she says.

Front of House 322

Front of House Back of House Guest Recovery Loyalty Program 322

7 Shifts

JANUARY 10, 2024

Hammel admits that there were rougher moments at the beginning, and transparency was difficult, especially layered on top of other pandemic-era factors like limited seating and vaccination policies. Getting buy-in from FOH staff is crucial, especially servers. How did staff initially react?

Front of House 221

Front of House FOH Customer Service Back of House 221

7 Shifts

APRIL 3, 2020

By now, many states and provinces have either mandated reductions in seating or the closure of dining areas, with most restaurants turning to takeout and delivery. Under this new paradigm you would not need FOH staff and may only need a few BOH staff. Your staffing – Let’s say you need to pivot your restaurant to delivery-only.

BOH 368

BOH POS Influencer Point of Sale 368

7 Shifts

FEBRUARY 7, 2024

TouchBistro: Comprehensive POS and restaurant management system supporting FOH, BOH, and guest engagement. This speeds up the customer experience, saves your servers time, and likely frees up tables a little bit faster, allowing you to seat more customers.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

JANUARY 10, 2024

Hammel admits that there were rougher moments at the beginning, and transparency was difficult, especially layered on top of other pandemic-era factors like limited seating and vaccination policies. Getting buy-in from FOH staff is crucial, especially servers. How did staff initially react?

Front of House 195

Front of House FOH Customer Service Back of House 195

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurant design footprint will fundamentally change with more BOH kitchen size needed and less FOH seats as more people gravitate toward digital and delivery. Larger box restaurants will be disrupted as the competition for dining seats continues to grow over the next decade. The sleeping giant is virtual kitchens.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. In this article, we explore the key differences between the front and back of the house in a restaurant and discuss the best ways to integrate FOH and BOH operations.

Back of House 52

Back of House FOH BOH Front of House 52

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. The FOH manager supervises all front-of-house staff and reports to the GM. The answer to the FOH manager.

Front of House 52

Front of House FOH Back of House Online Ordering 52

Modern Restaurant Management

DECEMBER 28, 2020

With leaner teams in place this year, restaurants have taken to automation and supplementary technology in all areas from FOH to BOH and everywhere in between. Angela Hart, Solutions Director North America, Fourth.

2021 497

2021 Kitchen Safety Food Safety Mobile Ordering 497

TastyIgniter

MAY 12, 2024

This blog post provides valuable insights on how to improve restaurant excellence by focusing on both front-of-house (FOH) and back-of-house (BOH) operations.

Front of House 67

Front of House Back of House FOH BOH 67

Cheetah

SEPTEMBER 4, 2019

Front of the House Terms Front of the house (FoH) is literally the front of the restaurant, including the waiting area, the bar, and the dining area. Here are the 8 most commonly used terms in FoH: . Can’t they see there’s a line of people waiting to be seated? Put simply, it’s off the menu.

Front of House 106

Front of House FOH Back of House Customer Service 106

QSR Automations

AUGUST 8, 2024

ConnectSmart® Host, an innovative solution from QSR Automations, offers a powerful way to harness real-time data to achieve smarter seating and optimize overall operations. This enables the team to offer personalized touches, such as preferred seating or complimentary items, enhancing the guest’s experience and fostering loyalty.

Seating 52

Seating Front of House Back of House Social Media 52

Lavu

MARCH 13, 2020

If customers are waiting in line for a table, you can take their drink orders as they wait, and even transfer their tab to their table once seated. Streamline BOH and FOH Communications. The fastest way to boost productivity is by improving communications between the FOH and the kitchen. Instead, open the floodgates!

Mobile Ordering 78

Mobile Ordering FOH BOH Front of House 78

Aaron Allen & Associates

MARCH 3, 2022

It tracks all the transactions with a great level of detail (from the date and time to what items were purchased to returns or void checks, to how it was paid, who sold it, and what table were people seating in for casual dining restaurants). KDS can help your restaurant in several ways.

Management 120

Management Management Mobile Ordering Point of Sale 120

Sling

MAY 9, 2021

2) Preferred Seating. Another easy and effective perk for your restaurant loyalty programs is preferred seating. 3) Train FOH Staff On Your Loyalty Program. The customers can then use those points to purchase perks or items from your menu (e.g., 100 points for a free dessert).

Loyalty Program 78

Loyalty Program FOH Customer Service Website Management 78

Apicbase

SEPTEMBER 16, 2022

Why combining FoH and BoH data makes analytics more powerful Final thoughts. The Importance of Both FoH & BoH Data in Restaurant Analytics. And I’m not saying there’s no value there, but… FoH-focused data = FoH-focused insights. And I’m not saying there’s no value there, but… FoH-focused data = FoH-focused insights.

POS 52

POS Operations Back of House FOH 52

Apicbase

OCTOBER 14, 2022

For example, restaurant management platforms can significantly reduce human effort by automating BOH and FOH flows, thereby helping you to keep the labour cost in check. RevPASH (Revenue Per Available Seat Per Hour). RevPASH allows restaurants to measure how each seat performs over a given period of time. What is RevPASH?

Franchise 52

Franchise Franchising Online Ordering Loyalty Program 52

Touch Bistro

AUGUST 4, 2021

Front of house (FOH): The front of the restaurant, where guests are served and the host and servers work. Full service restaurant (FSR): A restaurant in which guests are seated and waited on, as opposed to a quick service restaurant. Table turn : When customers at a restaurant leave the table and new customers can be seated.

Front of House 52

Front of House BOH Back of House Point of Sale 52

Mad Mobile

MARCH 1, 2024

Once they’re seated, they can place orders when ready that go directly to the kitchen. Real-time table management Restaurant tablets provide real-time data about table turnover, allowing your staff to adjust seating easily to maximize efficiency. This feature enhances the customer experience by putting them in the driver’s seat.

Seasonal Menu 40

Seasonal Menu POS Customer Experience Loyalty Program 40

7 Shifts

MAY 11, 2020

This may mean limiting seating per table or reorganizing your dining area to ensure tables are over 6 feet apart. You may even need to bring on more FOH staff to act as your delivery drivers if you’re offering direct. Social distancing and protective equipment ?? Employee health assessments ???

BOH 368

BOH Food Safety FOH Equipment 368

Apicbase

JUNE 16, 2023

To calculate labour cost percentage: Labour Cost Percentage = Labour Cost / Sales Pro Tip: To identify what’s affecting your labour costs, divide the staff by FOH (front of house) and BOH (back of house). Revenue Per Seat Hour (RevPASH) This metric measures how much revenue a restaurant generates during each hour that a table is occupied.

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

7 Shifts

JULY 10, 2020

Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Adjust floor plans to fit local seating capacity and social distancing regulations Demarcate floor with markers for any areas where a line up may occur (restrooms, pick up areas, etc.)

Events 351

Events Social Media Kitchen Safety Seating 351

7 Shifts

MAY 1, 2020

Delivery: employ FOH staff to deliver the meal kits to your diners Frequency: will you offer a one-time meal kit designed to last a few meals? Give special consideration to perishable items, as these can create unique liability issues for your restaurant. Taco meal kits! ?? A weekly meal kit subscription?

FOH 364

FOH Online Ordering Delivery Food Order 364

Lavu

MARCH 11, 2020

Front-of-house (FOH) management. Using a table management feature , you can configure a representation of your restaurant’s layout to keep track of open tables, keep tabs on open orders, and efficiently seat your customers. Back-of-house (BOH) management. Employee scheduling. Employee tips. Table Management.

Management 78

Management Management Cash Management Mobile Ordering 78

7 Shifts

NOVEMBER 3, 2022

And how many of those women work in the FOH rather than the BOH? At Hopdoddy, they use an open kitchen concept so that the FOH and BOH are more integrated. Chef Dominique Crenn suggests asking about the team's gender equality in exit interviews. Restaurant communication apps can help you get there. Provide equal opportunities.

Leadership 195

Leadership FOH BOH Website Management 195

Touch Bistro

AUGUST 23, 2021

Establish a sense of arrival with unique signage and seating for guests waiting for tables, like London, U.K.-based Blend old and new by incorporating design elements that nod to the past, like this stunning bar seating area at Pigeonhole in Calgary, Canada, which was styled in the image of a Parisian wine bar and cafe. Choose a Theme.

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Design 2021 Front of House Sourcing 129

EATER

MAY 20, 2020

In the meantime, the NRA and others already offer guidance on FOH logistics like food running, customer management, bathroom safety, and customer takeout. A few other suggestions: Limit party sizes and consider switching to reservation-only seating to space diners. Display cleaning logs in plain sight of guests.

Kitchen Safety 301

Kitchen Safety Food Safety Food Supply Customer Service 301