Goliath Consulting

APRIL 10, 2023

It’s time to break out the patio furniture and put the heaters away in storage. As restaurateurs, we like to think we can handle every issue that arises in our buildings, but trained professionals know exactly which problem areas to inspect. Summer is just around the corner.

Front of House 386

Front of House FOH BOH Back of House 386

7 Shifts

NOVEMBER 12, 2020

What documentation to give out and collect during onboarding. It usually involves an orientation, paperwork collection, and training. Give them an overview of what they will learn and do during onboarding, and how long the process will take. Day Three Role-specific training. Customer service training.

FOH 307

FOH Food Safety BOH Customer Service 307

7 Shifts

FEBRUARY 18, 2020

However, when stress so deeply affects employees that it leads to sleep-disturbing nightmares, it can take a toll on workplace satisfaction and engagement. The kitchen is backed up so your customers have to wait a long time for food and take it out on you. While a normal level of stress is expected, it shouldn’t get out of hand.

Employee Relations 395

Employee Relations FOH Back of House Front of House 395

Modern Restaurant Management

APRIL 27, 2022

Not everyone wants to dine out on Mother’s Day, likely because of the long wait times. With holidays like Mother’s Day, Easter, and Valentine’s Day, employees often leave feeling like all life has been drained out of them completely. Be Prepared to Put Out Fires. Accept Orders in Advance.

Management 532

Management Management Customer Experience Reservations 532

7 Shifts

MAY 25, 2020

There’s nothing better than a tidy workstation and clean range hood before service hour; and the post-shift scrub down of the kitchen can be a form of meditation for stressed out chefs. Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant. Guest and employee restrooms.

FOH 338

FOH BOH Kitchen Safety Cash Management 338

7 Shifts

AUGUST 5, 2020

When you decide who is responsible for managing delivery orders, train those staff members on the processes they need to follow, how they should communicate delays to customers, and the tools they need to use to fulfill orders. Take advantage of discounts for bulk orders from your vendors. and are cost efficient.

Delivery 341

Delivery Food Email Marketing Front of House 341

7 Shifts

MAY 11, 2020

Now, after weeks of relying solely on takeout, delivery, and other business models to bring in revenue, restaurants are seeing some relief as regulations ease and business reopening plans rolling out across the country. This could include taking their temperature and assessing them for different symptoms.

BOH 368

BOH Food Safety FOH Equipment 368

7 Shifts

AUGUST 7, 2020

What to look for: Look for a solution that keeps guests a top priority and supports the short-staffed FOH team — like the manager stepping in to work the role (this is where cross-training comes in handy!) Because rehiring and training new staff is costly , it’s in your best interest to hire candidates who are in it for the long haul.

2020 312

2020 Kitchen Safety FOH BOH 312

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. For prep, cooks would restock their work stations and FOH staff might prep tables and utensils for the first dinner guests.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

JANUARY 7, 2020

Don’t fret if you’ve made hiring decisions based on other criteria; you can still keep your employees engaged, but it’s going to take some work. If you don’t have 7shifts yet, you can alternatively create a simple Google Form survey or a paper survey for employees to fill out after each shift. Second, track employee attendance.

Employee Relations 349

Employee Relations FOH BOH Certification 349

7 Shifts

JULY 29, 2020

It’s important for restaurant hiring and training processes to reflect new COVID-19 safety measures. When hiring restaurant employees, it’s also important to find staff that will take these measures seriously. Will any of the hiring or training be conducted remotely? FOH Care for customer wellbeing.

Recruiting 293

Recruiting Kitchen Safety Employee Relations Food Safety 293

7 Shifts

JULY 14, 2020

Many restaurants have reset their health and wellness policies to include a wide range of COVID-19 preventative measures to ensure new operating protocols are being implemented effectively including staff reopening orientation and training sessions.

Management 370

Management Management Kitchen Safety Equipment 370

Modern Restaurant Management

AUGUST 4, 2022

On our first day, we had a line out the door of guests and ran out of oysters to sell. For example, a sous vide chicken breast takes a total of four to six minutes to cook and serve on a hot plate whereas cooking it raw takes no less than 18 minutes. Chef Patel. Chef Solis. Chef Dina Butterfield – Uchi Miami.

Back of House 475

Back of House Front of House Communication FOH 475

7 Shifts

AUGUST 5, 2021

After tracking sales, calculating inventory, and just trying to keep your head above water, restaurant scheduling can take up a chunk out of your week. Problems often arise in your schedule, from your head chef calling out sick to the unexpected influx of customers on a Tuesday afternoon. Cross-Train Your Employees.

Front of House 370

Front of House Restaurant Law Employee Relations Point of Sale 370

7 Shifts

NOVEMBER 24, 2024

What steps do you take to handle special seating requests, such as accessibility needs? Strong answers should reflect examples of past jobs as a hostess, restaurant host, or in another FOH position. What steps do you take to handle special seating requests, such as accessibility needs?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

7 Shifts

NOVEMBER 3, 2021

Given the nature of how restaurants operate —with complex systems in the FOH and BOH —ensuring that receive orders, collect payment, and pay teams—here are numerous areas of the business that could be breached. To start, check out this guide from the National Restaurant Association on cybersecurity preparedness. Employee Data.

POS 370

POS Audits Loyalty Program Information 370

ChowNow

SEPTEMBER 6, 2024

This reduces the high costs associated with turnover, such as hiring and training new staff. For example, a server who knows they have opportunities for promotion to FOH manager is more likely to remain motivated and loyal. Check out this article for more details on roles and responsibilities of key restaurant staff.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

7 Shifts

DECEMBER 18, 2023

There’s always something else to get done, a new fire to put out, and broken things to fix. With time-clocking software, employees clock in and out with the touch of a button. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

JULY 10, 2020

And now, many states and provinces have already begun rolling out their plans to reopen the economy, and many restaurateurs are now planning out their grand re-opening. Having a specific goal will help you plan out your budget, labor needs, marketing strategy, messaging, and organization before the event. Take reservations ??

Events 351

Events Social Media Kitchen Safety Seating 351

7 Shifts

SEPTEMBER 26, 2022

Making Your Resume Stand Out. Health, Allergen, and Food Safety Training and Certifications. For example, at Branch Line in Watertown, Massachusetts, employees not only partake in relevant industry classes - they take turns hosting them. Food Service Skills For Your Resume. 5 Restaurant & Food Service Skills for Your Resume.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

SEPTEMBER 28, 2020

People who don't work in the restaurant industry think that all there is to being a server is taking orders, bringing out food, and sorting out the bill. However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye.

FOH 195

FOH Management Management Cash Management 195

7 Shifts

OCTOBER 2, 2019

But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff. We reached out to a restaurant manager in an internationally-known restaurant to get her advice on managing a restaurant staff, and provided a few insights of our own. It looks like chaos.

Management 285

Management Management Communication Back of House 285

7 Shifts

FEBRUARY 7, 2024

Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times). And take time clocking data from your POS and send it right to your payroll provider for easier processing. All of this (and more!) is possible with a great POS.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Sling

DECEMBER 6, 2019

For a restaurant to run smoothly and efficiently, you should divide activities into two parts: front of house (FOH)/back of house (BOH). What’s the difference between FOH and BOH, and how can controlling the two help your business improve? What Is Front Of House (FOH)? FOH variables you might not consider include: Decor.

Front of House 88

Front of House Back of House FOH BOH 88

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 540

Mobile Ordering Front of House Customer Service Customer Experience 540

Restaurant365

JUNE 9, 2021

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. So, what data should you be tracking around your FOH?

FOH 78

FOH BOH Front of House Customer Experience 78

7 Shifts

SEPTEMBER 15, 2020

So put your pen and paper aside—and spend less delegating or forgetting tasks—and check out our best restaurant management checklist templates to simplify everyone’s job. Because of COVID-19, you need to take extra precaution not just cleaning after shifts, but cleaning tables, bars, door handles, and other surfaces every few hours.

Management 195

Management Management Download Leadership 195

7 Shifts

MARCH 27, 2020

Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? Safety If you can run your business as a takeout and delivery spot, consider whether or not you can carry out operations safely to avoid spreading COVID-19. Reach out to those in need and engage in genuine conversation.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

7 Shifts

JULY 25, 2024

For example, you can take orders from your social media profiles, like Facebook and Instagram, using a form or direct message. Another approach is to integrate an online ordering feature or plugin into your website and leverage your FOH as delivery drivers. Train staff to recommend appetizers to diners.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243

The Rail

JULY 14, 2023

By Indiana Lee, Contributor Though your restaurant should have good food and a unique atmosphere, if your front-of-house (FoH) staff is not functioning and they’re unhappy at work, your patronage could suffer. All it takes is one waiter or bartender to have a bad day and show it in front of the customers to create a bad impression.

Front of House 130

Front of House FOH Employee Relations Back of House 130

Hot Schedules

MAY 21, 2020

Everyone knows that finding top talent fit your culture, training them and retaining them is not only hard work, it’s costly. Consumers are hesitant to go out and may be even more so with smaller restaurants that are perceived to have fewer resources to put towards safety and sanitation. Stay in virtual touch.

Back of House 148

Back of House Employee Relations FOH BOH 148

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. The FOH manager supervises all front-of-house staff and reports to the GM. The answer to the FOH manager.

Front of House 52

Front of House FOH Back of House Online Ordering 52

7 Shifts

DECEMBER 18, 2023

There’s always something else to get done, a new fire to put out, and broken things to fix. With time-clocking software, employees clock in and out with the touch of a button. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years.

Management 195

Management Management Email Marketing Point of Sale 195

Cheetah

JUNE 14, 2021

Small to medium sized restaurants that are already cutting it close are cross-training or finding creative ways to make do with whatever staff they have left. But it’s going to take more than a few. There is a way out of this labor crisis, and it’s going to take more than simply “adapting” to a temporary reality.

BOH 148

BOH Back of House Front of House Employee Relations 148

Black Box Intelligence

FEBRUARY 24, 2025

By incorporating real-time insights from reviews, operators can spot trends not visible from the kitchen or FOH. Lets take pizza as an example. Next, take action. and provide training sessions for all kitchen staff. Then you can figure out if its a unit-specific issue or its systemicand fix it.

Customer Service 52

Customer Service FOH Customer Experience Online Ordering 52

Lavu

MARCH 13, 2020

If customers are waiting in line for a table, you can take their drink orders as they wait, and even transfer their tab to their table once seated. For all restaurants, having a mobile POS takes the pressure off your staff. Checks can be cashed out or rung up right there at the table. Streamline BOH and FOH Communications.

Mobile Ordering 78

Mobile Ordering FOH BOH Front of House 78

Restaurant365

SEPTEMBER 4, 2020

While writing the perfect job description might take more time, you’ll save time and hassle in the long run by attracting employees whose skills, needs and personalities align with your restaurant’s values and culture. Share concrete examples, such as your restaurant’s diversity training program, sexual harassment policies, etc.

FOH 97

FOH BOH Hiring Fine Dining 97