7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Servers, other FOH staff. All servers or cashiers, other FOH staff. It could also incentivize other FOH employees like bartenders and bussers to work faster and alongside highly-tipped servers to earn a portion of their gratuities. Tip Pooling by FOH & BOH. Comparison table.

Tip Distribution 365

Tip Distribution FOH Fast Casual BOH 365

Modern Restaurant Management

MARCH 10, 2021

This is the perfect tool for training, and in fact can be programmed with phantom tickets —non-food-related orders— to remind staff to take on other tasks. Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way.

Management 473

Management Management BOH Front of House 473

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

FOH 307

FOH BOH Food Safety Customer Service 307

Goliath Consulting

APRIL 10, 2023

As restaurateurs, we like to think we can handle every issue that arises in our buildings, but trained professionals know exactly which problem areas to inspect. HVAC Tips Maintain your BOH and FOH With your back of the house refrigeration maintenance scheduled, it is time to take a look at the front of the house preparation.

Front of House 386

Front of House FOH BOH Back of House 386

Modern Restaurant Management

FEBRUARY 15, 2022

However, once team members are hired and restaurants have invested time and money in their training, retaining new staff is key. The labor crisis has not been limited to just FOH or BOH operations staff. Difficulty in attracting and hiring employees is certainly at the crux of the labor shortage crisis.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

7 Shifts

AUGUST 21, 2024

With tableside ordering for your front-of-house staff and a kitchen display system for your back-of-house team, communication between FOH and BOH can be automatic and instantaneous. Staff training When new employees get trained during the onboarding process , they do it by shadowing and practicing with a more experienced member of the team.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

7 Shifts

MAY 25, 2020

Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant. Your cleaning checklist should cover the entire restaurant—from FOH to BOH. Create task items for each high-traffic surface (doors, chairs, etc.), Understand cleaning vs sanitizing ?? Guest and employee restrooms.

FOH 338

FOH BOH Kitchen Safety Cash Management 338

Modern Restaurant Management

APRIL 8, 2020

While it’s customary to have a team of individuals who are responsible for monitoring HACCP compliance and everyone’s health as a whole, it’s important for every employee to be trained on, concerned with and committed to everything on the checklists. Nori Noodles' FOH cleaning checklist.

White Paper 531

White Paper Seating Employee Relations Back of House 531

7 Shifts

FEBRUARY 18, 2020

We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams. When employee engagement and wellbeing wane, job performance, customer happiness, and the bottom line suffer.

Employee Relations 395

Employee Relations FOH Back of House Front of House 395

Modern Restaurant Management

APRIL 27, 2022

Whether you own a small restaurant (and manage the dining room yourself) or work with a group of managers, make sure that you (or the FOH and BOH managers) are trained to put out the fires that will inevitably come up. No matter how much planning you do in advance, some things will ultimately still go wrong throughout the day.

Management 531

Management Management Customer Experience Reservations 531

7 Shifts

AUGUST 7, 2020

What to look for: Look for a solution that keeps guests a top priority and supports the short-staffed FOH team — like the manager stepping in to work the role (this is where cross-training comes in handy!) Why it’s important to ask: This question gives you insight into the candidate’s problem solving skills.

2020 312

2020 Kitchen Safety FOH BOH 312

7 Shifts

JULY 29, 2020

It’s important for restaurant hiring and training processes to reflect new COVID-19 safety measures. Will any of the hiring or training be conducted remotely? FOH Care for customer wellbeing. How to adjust new hire training during COVID-19 You should aim to complete as much new staff training remotely as possible.

Recruiting 293

Recruiting Kitchen Safety Employee Relations Food Safety 293

7 Shifts

JANUARY 7, 2020

You can provide staff with professional development opportunities through online courses , cross training, and shadowing. Give employees certificates for completing certain courses or training milestones. For example, FOH staff can compete on revenue generated while BOH staff can compete on ticket speed.

Employee Relations 349

Employee Relations FOH BOH Certification 349

ChowNow

SEPTEMBER 6, 2024

This reduces the high costs associated with turnover, such as hiring and training new staff. For example, a server who knows they have opportunities for promotion to FOH manager is more likely to remain motivated and loyal. Provide ongoing training to keep skills sharp and ensure your staff is well-prepared to handle new challenges.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

7 Shifts

NOVEMBER 15, 2024

Can you provide an example of how you’ve improved employee performance through training? How do you maintain smooth communication between FOH and BOH staff? Can you provide an example of how you’ve improved employee performance through training? How do you maintain smooth communication between FOH and BOH staff?

Leadership 195

Leadership Management Management Operations 195

7 Shifts

OCTOBER 1, 2024

Staff Your restaurant staff, especially those assigned to the FOH, play a critical role in keeping your customers happy as they eat in your establishment. In this case, you should train your staff on effective communication, active listening, and conflict resolution skills.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

7 Shifts

MAY 31, 2021

For prep, cooks would restock their work stations and FOH staff might prep tables and utensils for the first dinner guests. Restaurants need an operating model in place to ensure the right employees are hired, well-trained, actively engaged, feeling productive, and ultimately retained for as long as possible. Scheduling.

Operations 363

Operations Inventory Hiring Customer Service 363

The Rail

MARCH 14, 2023

Reduce Pressure on Front-of-House Staff Front of House (FOH) staff can feel overwhelmed during busy services, no matter how skilled they are. With reduced pressure, FOH staff can be more productive without feeling overworked, saving you money on hiring and training new staff.

Mobile Ordering 277

Mobile Ordering FOH Front of House Food Safety 277

Sling

DECEMBER 6, 2019

For a restaurant to run smoothly and efficiently, you should divide activities into two parts: front of house (FOH)/back of house (BOH). What’s the difference between FOH and BOH, and how can controlling the two help your business improve? What Is Front Of House (FOH)? FOH variables you might not consider include: Decor.

Front of House 88

Front of House Back of House FOH BOH 88

7 Shifts

SEPTEMBER 28, 2020

However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye. While you should let servers know about their new side tasks through a team meeting and your staff communications tool , nothing beats demonstrating them through in-person training sessions.

FOH 195

FOH Management Management Cash Management 195

Modern Restaurant Management

AUGUST 4, 2022

Without proper organization and well trained staff no tool or magical app will matter. In a restaurant, it takes time and effort to build the relationship and break the separation between FOH and BOH, but it is extremely important to know what’s going on, even if you’re not in that position.

Back of House 474

Back of House Front of House Communication FOH 474

7 Shifts

NOVEMBER 3, 2021

Given the nature of how restaurants operate —with complex systems in the FOH and BOH —ensuring that receive orders, collect payment, and pay teams—here are numerous areas of the business that could be breached. Train Staff in Best Practices. Here is where you can find all sorts of tailored training for your team.

POS 370

POS Audits Loyalty Program Information 370

7 Shifts

DECEMBER 18, 2023

These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Employee experience Restaurant management software digitizes tasks like clocking in and out, tip pooling, and training. Speeding up these daily tasks helps your team stay organized on the job.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

OCTOBER 22, 2021

In fact, the sooner you begin the search for new candidates, the more likely you'll find and hire qualified workers — and the more time you'll have to train them, so they're fully ramped come December. Here are a few tips for sourcing, hiring, and training enough employees to get you through the holidays — and then some.

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

7 Shifts

AUGUST 5, 2021

It seems you're always either understaffed or overstaffed, either FOH or BOH , at the worst times. Cross-Train Your Employees. Cross-training restaurant employees can also be beneficial for their career advancement. Let's take a look at these 11 best practices for restaurant scheduling.

Front of House 370

Front of House Restaurant Law Employee Relations Point of Sale 370

Restaurant365

JUNE 9, 2021

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. So, what data should you be tracking around your FOH?

FOH 78

FOH BOH Front of House Customer Experience 78

Modern Restaurant Management

MARCH 11, 2025

This was now a race to place any person with a pulse into a role, hoping that you could train them up quickly while you capitalized on the pent up demand from diners to enjoy their favorite restaurants again. For hiring platforms like foh&boh, the name of the game was volume, volume, volume.

Mobile Ordering 221

Mobile Ordering Kitchen Safety Fine Dining Food Safety 221

7 Shifts

FEBRUARY 7, 2024

Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times). TouchBistro: Comprehensive POS and restaurant management system supporting FOH, BOH, and guest engagement. Opt for trial periods over long-term contracts.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Food Business

DECEMBER 17, 2019

workshops and trainings—on steps of service, or educating guests—are great for your customers, and improve retention for your staff. STAFF LED TRAININGS Educational trainings vary according to needs. And then choose FOH (front of house) only, or FOH and BOH (back of house) training, to ensure everyone is gaining new skills.

Workshop 130

Workshop FOH Front of House BOH 130

Modern Restaurant Management

MARCH 25, 2021

This is the perfect tool for training, and in fact can be programmed with phantom tickets —non-food-related orders— to remind staff to take on other tasks. Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way.

Management 221

Management Management BOH Front of House 221

The Restaurant Times

AUGUST 25, 2020

Regardless of restaurant format, operators are giving paramount importance to train their staff to comply with the health guidelines. How To Train Your Staff To Comply With The Health Guidelines. Train Your Restaurant Employees About The Safety Procedures.

Training 97

Training Kitchen Safety FOH Front of House 97

7 Shifts

JANUARY 10, 2024

Turnover is almost zero and staff are focused on training each other and making each other better. Getting buy-in from FOH staff is crucial, especially servers. There are advantages and disadvantages to using each method: Pros Cons Service Charge Guaranteed percentage for every cover More control over how money is used for staff (e.g.,

Front of House 221

Front of House FOH Customer Service Back of House 221

7 Shifts

OCTOBER 2, 2019

Take the time you need to get trained up on the technology your restaurant uses, and learn best practices. Finally, good communication can also come in the form of good training. A 2016 Deloitte report underlines the importance of ongoing training across business types. Make sure everyone understands their roles on your team.

Management 285

Management Management Communication Back of House 285

7 Shifts

SEPTEMBER 26, 2022

Health, Allergen, and Food Safety Training and Certifications. These increasingly popular restaurant employee classes and programs supplement traditional training and equip employees with extensive taste profiling for different types of food and cuisine in addition to beer, wine, and spirit tasting. Cross-contamination. Undercooking.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

AUGUST 20, 2024

Implementing online reservations, optimizing your dining area’s layout, and training staff about efficient practices are some strategies you should apply in your restaurant. Well-trained staff can provide faster service, clear tables quickly, and create a more pleasant dining experience for your guests.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

7 Shifts

SEPTEMBER 15, 2020

Your restaurant server closing template has customizable checklists for FOH, BOH, and other departments to help you stay more organized and keep everyone in the loop. Our research from over 1,900 restaurant professionals shows that the main reasons employees quit are due to poor training and a sense of job stagnation.

Management 195

Management Management Download Leadership 195

7 Shifts

JANUARY 10, 2024

Turnover is almost zero and staff are focused on training each other and making each other better. Getting buy-in from FOH staff is crucial, especially servers. There are advantages and disadvantages to using each method: Pros Cons Service Charge Guaranteed percentage for every cover More control over how money is used for staff (e.g.,

Front of House 195

Front of House FOH Customer Service Back of House 195