Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. percent stating these hikes have changed their ordering decisions.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

DECEMBER 20, 2023

In order to achieve long-term success and build essential brand credibility, restaurants must cultivate meaningful experiences and relationships to help drive growth and expansion. National food holidays, once everyday occurrences on the culinary calendar, have evolved into marketing goldmines for restaurants.

Customer Experience 493

Customer Experience Innovation Social Media Seasonal Menu 493

Modern Restaurant Management

JUNE 18, 2020

Freshii has since extended the program to include the private sector, offering meal combos ordered through their app or major aggregators (UberEats, Skip the Dishes, etc.), If restaurants aren’t ordering as much food to serve in house, suppliers end up with a backlog of perishable goods.

Supplies 474

Supplies Innovation Food Supply Loyalty Program 474

Modern Restaurant Management

MARCH 25, 2021

In just three weeks, they created a native solution that allowed Clover restaurant merchants to enable online ordering for delivery or curbside pickup. This digital innovation has been helpful for small business, with roughly 20 percent of all transaction volume for Clover restaurants running through online ordering.

Mobile Ordering 614

Mobile Ordering Online Ordering Small Business Customer Experience 614

Modern Restaurant Management

FEBRUARY 3, 2020

In response, 37 percent of restaurants are offering online ordering and 32 percent accept mobile payments. Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button.

Innovation 408

Innovation Technology Management Management 408

Modern Restaurant Management

FEBRUARY 22, 2021

Most customers would phone-in carryout orders. If online ordering was available, it was done through third party apps. Restaurants began shifting away from call-in orders and enabled online ordering directly from their site. Try indexing your online ordering link. Google loves content.

Online Ordering 568

Online Ordering Point of Sale POS SEO 568

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

OCTOBER 12, 2020

How to improve customer experience, capitalize on new opportunities, and implement innovative technologies. Even in this challenging time for the industry, restaurants are finding innovative ways to better serve the needs of their customers. They made it simple to call ahead and have the order delivered to the car.

Customer Experience 539

Customer Experience Mobile Ordering Fine Dining Innovation 539

Modern Restaurant Management

MAY 18, 2020

US Foods Holding Corp. launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. The Restaurant Reopening Blueprint is informed by interviews with key stakeholders such as diners, restaurant staff and US Foods consultants and chefs. Click here to view the application and instructions.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

Modern Restaurant Management

APRIL 17, 2023

Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software. Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

Modern Restaurant Management

APRIL 1, 2020

As the novel coronavirus outbreak leads to state-mandated dining room closures, many food service franchisors are struggling to maintain business. CEO Michael Haith discusses the innovative strategies Teriyaki Madness is utilizing to deal with the current health crisis.

Technology 472

Technology Healthcare Social Media Mobile Ordering 472

Modern Restaurant Management

JUNE 12, 2024

For a deeper dive, Modern Restaurant Management (MRM) magazine reached out to Yevgeni Tsirulnik, SVP, Innovation and Incubation at Toshiba Global Commerce Solutions How should restaurant operators approach digital investments moving forward? When was the last time you placed an order in a restaurant app for curbside pick-up?

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. billion and is expected to grow to $223.7

Technology 491

Technology Online Ordering Mobile Ordering Customer Service 491

Modern Restaurant Management

SEPTEMBER 11, 2023

Automated Ordering AI-powered chatbots can handle customer orders, reducing the need for human intervention. Within a single chat interface, consumers can go through the entire menu, choose food and beverage products, add them to their cart, and make payments. For example, Gupshup partnered with India-based food joint Wow!

Technology 538

Technology Seasonal Menu Online Ordering Customer Service 538

Modern Restaurant Management

AUGUST 10, 2022

Restaurants must keep innovating to elevate the diner experience. Food prices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns. The food service industry is scrambling to keep up with these new costs, pushing the price of a restaurant meal to a 40-year high. First-Rate Service.

Customer Experience 470

Customer Experience Online Ordering Customer Service Mobile Ordering 470

Modern Restaurant Management

JUNE 8, 2021

Technological advances are helping pave a path towards a more widely accessible food service landscape – both in-person and online. Embracing Innovation. In fact, use of AI in the food and beverage market reached $3 billion in 2020 and is on pace to reach nearly $30 billion by 2026, according to Mordor Intelligence.

Technology 560

Technology Innovation Restaurant Law Customer Service 560

Modern Restaurant Management

FEBRUARY 4, 2020

” The space earned that moniker because staff used it to handle delivery orders from a multitude of online platforms. At one point, he had the deli on 14 online delivery service platforms, believing that if the family business was not on them, it did not exist to the people who used those services.

Hospitality 576

Hospitality Online Ordering Mobile Ordering Customer Service 576

Modern Restaurant Management

FEBRUARY 15, 2022

Technology innovations offer the potential to bridge the gap between the need to keep their business running and deliver quality products and experiences to their guests. Enter digital tableside ordering. Guests can also enjoy a much quicker speed of service and reduced wait times with the self-service nature of tableside ordering.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

DECEMBER 21, 2020

Historically, restaurants have been slow to adopt innovative technology. If they don’t, all ads after the pandemic ends will be about digital ordering and delivery. The shift will occur because restaurants will be able to track conversions more easily from online visibility to online orders as a key metric.

2021 478

2021 Online Ordering Email Marketing Advertising 478

Modern Restaurant Management

MARCH 11, 2022

There are several related practices that I think we’re going to see prevail as dining brands look for innovative ways to not just survive but thrive. Increased Emphasis on Online Ordering. This combination of pressures has brands doubling down on digital ordering – effectively reducing the labor cost of this process.

2022 520

2022 Marketing Fast Casual Mobile Ordering 520

ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Beyond mobile ordering, restaurant apps support operations in ways that were never available before. Online ordering and delivery apps. Here is an example of a restaurants branded app.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

EATER

MARCH 27, 2025

The survey covers how diners discover new restaurants (plus what sources they trust for recommendations), what diners want to get out of the experience of dining out (including pictures for social media), how inflation has affected dining, approaching dining abroad, and what food trends may currently be on the rise.

Social Media 224

Social Media Fine Dining Online Ordering Dine-in 224

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. The younger generations don’t just want great food, they expect memorable experiences. Scott Lawton, CEO and cofounder at bartaco. Barry McGowan, CEO Fogo de Chão.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Finding the balance between innovation and tradition is the secret recipe for enduring success in the evolving dining industry.

2024 473

2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff. A mobile ordering system serves more people faster and keeps them happy, not hangry.

Technology 450

Technology Dietary Restrictions Mobile Ordering Point of Sale 450

Modern Restaurant Management

JULY 23, 2020

Even as vaccines and more treatments become available, the food service industry – and many other sectors – will need to make heightened safety measures permanent to meet customers’ expectations and cultivate ongoing trust. Touchless Orders and Payments Cut Down Contact. Automation Is Becoming More Pervasive.

Technology 517

Technology Kitchen Safety Food Safety Online Ordering 517

Modern Restaurant Management

APRIL 29, 2021

“We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. Some operators are willing to have you work today, get paid tomorrow in order to get people in place to handle their minimum requirements. 200 online orders a month with one to two people.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

JULY 28, 2021

The pandemic accelerated the shift from dine-in to pick-up and delivery; and while the dine-in option will resume post mass vaccination, there is certainly a new segment of users that will remain loyal to food delivery. An increase in orders necessitates an increased focus on fast delivery and accuracy.

Mobile Ordering 493

Mobile Ordering Online Ordering Customer Experience Retail 493

Modern Restaurant Management

JANUARY 10, 2023

In mid-November, sweetgreen opened its first advanced order vehicle pickup window, “sweetlane” in Schaumburg, Illinois. As the first of its fleet, the “sweetlane” provides an effortless experience for visitors in vehicles to pickup online orders through a drive-up window.

Website Management 449

Website Management Customer Experience Food Order Online Ordering 449

Modern Restaurant Management

JANUARY 19, 2021

But, along the boulevard of online ordering, new locations are built with a handful of pixels, not a truckload of bricks. Finally, find a place to cook and start filling orders, often alongside tickets from a traditional front-of-house. New idea, online menu, real food. Welcome to the age of virtual restaurants.

Front of House 530

Front of House Online Ordering Food Order Small Business 530

Modern Restaurant Management

OCTOBER 27, 2022

Once updated, the app automatically communicates the information to Dunkin’s customer-facing mobile app, delivery partners, and online platforms, minimizing the likelihood that guests will be caught off guard by a closed store or unavailable item. Enabling Flexible Ordering. Reimagining the Drive-Thru Experience.

Mobile Ordering 492

Mobile Ordering Online Ordering Front of House Customer Experience 492

Modern Restaurant Management

NOVEMBER 15, 2024

. “This redesign is not just about aesthetics; it’s about enhancing the customer experience, improving operational efficiency, and creating a welcoming environment that reflects our commitment to quality and innovation." What kind of data points and research were utilized to complete the redesign?

Mobile Ordering 221

Mobile Ordering Design Customer Experience Online Ordering 221

Modern Restaurant Management

MARCH 9, 2022

We've all ordered our favorite food online at least once from a local restaurant, and it was cold when it arrived at our doorstep. Events like this not only ruined our entire eating experience, but also prevented us from ordering food from this restaurant for a while.

Compost 520

Compost Sustainability Online Ordering Kitchen Safety 520

Modern Restaurant Management

APRIL 5, 2022

As per a recently published report by Future Market insights, the Takeaway and Delivery Food market is going to witness accelerated demand in the coming years with online food platforms. As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. After moving from Australia to NYC, I couldn’t be more excited to make my mark as a part of this innovative, culture-lead team.”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MARCH 22, 2022

The food and beverage industry is no stranger to new technologies, especially in the past couple of years with the boom of online ordering apps and QR code technology. For example, the rise of ordering and delivery apps was due to consumers staying indoors to abide by social distancing rules.

Mobile Ordering 507

Mobile Ordering Social Media Online Ordering Food Order 507

Modern Restaurant Management

JUNE 28, 2022

The prominence of food delivery and service robots has increased in the overall restaurant industry. In order to deal with these uncertainties, the top players had to work on bringing in technological advancements to survive and recover from the losses caused by the pandemic. Rise of Service Robots- A New Era of Human-Like Services.

Delivery 575

Delivery Food Customer Service Front of House 575