Modern Restaurant Management

DECEMBER 30, 2024

At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. For example, AI can help QSRs make smarter inventory decisions by analyzing purchasing trends and aligning ingredient orders with demand.

2025 451

2025 Dine-in Mobile Ordering Customer Experience 451

Modern Restaurant Management

DECEMBER 17, 2024

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

MARCH 12, 2024

To reduce menu confusion and minimize price sensitivity, Ori’Zaba’s Scratch Mexican Grill recently rolled-out a rengineered and easier-to-read menu. " The new menu, which showcases enticing high-margin labeled photos and a new call-out feature “Be Extra! percent and 2.3

Menu 450

Menu 2001 Franchise Franchising 450

Modern Restaurant Management

JUNE 21, 2023

Not all menu items are created equal, nor do they contribute the same profit to the bottom line. Some dishes are more popular and increase revenue, while others carry a smaller margin or might not be ordered as often. Plow Horses : Popular menu items that are not as profitable as average. "Plow

Menu 451

Menu Influencer Design Food Order 451

Modern Restaurant Management

NOVEMBER 11, 2024

You take your seat at a table embedded with a touchscreen menu. Tap a few buttons, and your order is sent to the kitchen, where robots are preparing dishes with precision, ensuring perfect consistency every time. Throughout the meal, robot servers deliver your food and clear the table when you're done. Need a drink?

Front of House 451

Front of House Food Order Seating Customer Experience 451

ChowNow

FEBRUARY 7, 2025

Many restaurant operators have misconceptions about average order volume (AOV) and how it works, making statements like: I need more customers to make more money. For example, lets say you have 50 orders in a day that total $2,000 in revenueall you need to do is divide the total revenue by how many orders you have for the day.

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

Modern Restaurant Management

APRIL 11, 2025

Minimizing Menu Price Increases : Just because diners are still eating out and ordering in, does not mean they are happy about higher menu prices. Restaurant operators should limit significant menu price increases, explore value menus when possible, and avoid implementing any sneaky service charges.

Loyalty Program 252

Loyalty Program Social Media Front of House Back of House 252

Modern Restaurant Management

JANUARY 2, 2025

From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. On the customer side, AI is beginning to play a more significant role in online ordering. This not only frees up labor but also reduces order errors.

2025 252

2025 Online Ordering Franchise Franchising 252

Modern Restaurant Management

MARCH 24, 2025

"If I had the opportunity, I would encourage them to employ voice analytics, not to automate ordering, but rather to analyze customer/employee conversations for insights into customer experience, operational efficiency, marketing effectiveness, safety compliance, employee engagement, and more, he said. "The

Loyalty Program 307

Loyalty Program Mobile Ordering Coaching Customer Experience 307

Modern Restaurant Management

DECEMBER 31, 2024

From salted egg yolks and chili crunch fusions to mushroom-infused teas and freeze-dried fruit powder garnishes, Kimpton’s in-house experts share the standout ingredients, menu items and techniques that will come to the table in 2025. That’s where the NEXT Flavor Report comes in.

2025 451

2025 Beverage Fine Dining Guest Recovery 451

Restaurant Business

OCTOBER 23, 2024

These systems can understand various accents and dialects, process orders accurately, and even upsell menu items based on customer preferences. Inside restaurants, AI is powering self-ordering kiosks and chatbots, streamlining the ordering process and reducing human error.

Customer Experience 306

Customer Experience Operations Back of House Customer Service 306

Modern Restaurant Management

FEBRUARY 5, 2025

MVP Menu Performances More than 200 million people tuned in to the Super Bowl last year—many with a plate of wings in front of them. 11, 2024, comparing it to the average Sunday in 2024 and found that: Wings win MVP with an 87 percent increase in sales The average price of wings ordered increased 18 percent.

2024 309

2024 Food Order Delivery Sports 309

Modern Restaurant Management

NOVEMBER 5, 2024

checking for understanding) Patience and adaptability to different communication preferences Example: “I had a customer with several food allergies who was, understandably, very concerned about ingredients and cross-contamination. I offered several suggestions from our allergy-friendly menu and explained the ingredients to them.

Hiring 419

Hiring Leadership Customer Service Customer Experience 419

The Restaurant Group

MARCH 23, 2025

Introduction Hey there, fellow food enthusiast! Ever noticed how ordering your favorite meal has become as easy as pie? That’s the magic of online food ordering systems. The benefits of online food ordering system go beyond convenience. No more waiting on hold or repeating your order multiple times.

Online Ordering 78

Online Ordering Food Order Ordering Loyalty Program 78

ChowNow

MARCH 27, 2025

If youre one of the thousands of restaurants that added online food delivery in recent years, you might be wondering: is it actually helping my business grow? These metrics give you a clear picture of your delivery performancefrom order volume and customer retention to delivery speed and profitability.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

EATER

OCTOBER 21, 2024

The tool from the East Coast vegan chain — a digital take on a split-flap mechanical display that appears on its website and in the chain’s ordering app — estimates the amounts of water, land, CO2, and oil saved by eating vegan burgers. The “ PLNT Impact Tracker ” on PLNT Burger’s website wants you to think about what you’re eating.

Sustainability 327

Sustainability Sourcing Consumer Goods Seasonal Menu 327

Modern Restaurant Management

OCTOBER 23, 2024

Restaurant operators searching for something versatile that will cross the dayparts need to look no further than their breakfast menu as waffles have been breaking out of the morning. Profitability: Waffles are a low-cost, center-of-the-plate item and one of the most profitable breakfast item menu offerings. Waffles saw a 15.4

Back of House 221

Back of House Seasonal Menu 2024 Customer Experience 221

ChowNow

MARCH 21, 2025

Understanding your target market is the foundation of making smart decisions for your menu, pricing, and overall guest experience. Without a well-defined target market, restaurants risk wasting resources on strategies that dont connect and menu offerings that dont selltrying to appeal to everyone, but standing out to no one.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

FEBRUARY 12, 2025

Remember when guests used to walk in, grab a menu, and browse through every page? Now, they're on their phones before they arrive, checking your reviews, looking at food photos, and getting recommendations based on their past orders. Let's put this in restaurant terms.

Hiring 332

Hiring Mobile Ordering Social Media 2025 332

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our

Seasonal Menu 252

Seasonal Menu Mobile Ordering 2025 2024 252

Modern Restaurant Management

APRIL 8, 2025

While there was a brief dip in consumer awareness of menu price increases in late 2024, the spring of 2025 has seen a moderate rise, affecting dining habits and consumer perceptions of value. Millennials and parents also over-index in restaurant visits, with a strong inclination toward nightlife activities and premium dining experiences.

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2025 Fast Casual Consumer Goods Seasonal Menu 283

EATER

NOVEMBER 15, 2024

Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. How does Wonder make its food?

2024 297

2024 Food 2023 2025 297

Modern Restaurant Management

APRIL 7, 2025

One location might offer seamless mobile ordering, while another struggles with glitchy payment systems, creating inconsistencies that can frustrate customers and impact revenue. Customers crave simplified steps at the beginning and end of their food service experiences, and it’s not hard to understand why.

Loyalty Program 252

Loyalty Program Mobile Ordering Customer Experience Customer Service 252

Modern Restaurant Management

MARCH 19, 2025

A strong POS system can streamline operations, inventory and menu management, assist with staffing shortages and scheduling conflicts, as well as assist with sorting through data and sales patterns to help personalize marketing campaigns in a new location. Tracking inventory can prevent unnecessary and costly food waste.

POS 221

POS Loyalty Program Inventory Food Order 221

Culinary Cues

JANUARY 13, 2025

Sure, the chef may have his or her name on the menu, the owner may proudly greet every guest, accomplished line cooks may amaze everyone involved, service staff win the day with attention to detail and salesmanship, and one could certainly argue that dishwashers are MVPs because if they fail, the whole operation starts to crumble.

Coaching 422

Coaching Sports Presentation Seasonal Menu 422

Modern Restaurant Management

MARCH 21, 2025

Independent restaurants have always been cornerstones of community, providing anything from comfort foods to places to unwind, but despite their vital role in society, adapting to the challenges continues to be a struggle. Digital ordering systems free up staff to engage with guests rather than being tied to a register.

Technology 221

Technology Front of House Customer Service Back of House 221

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. Another way to get local backlinks is from local news articles, food bloggers, or restaurant directories to boost your visibility in search results. Make sure to add high-quality photos of your food, interior, and staff.

Book 195

Book Marketing Email Marketing Social Media 195

EATER

MARCH 20, 2025

. | Lille Allen Restaurant menus are increasingly making full use of the dictionary to describe their offerings. A menu is both a statement and an invitation. And at Artis in Lakewood, Ohio, the menu is designated by time, with Now, Soon, In a While, and Worth the Wait. As Kim notes, no one actually reads the menu.

Food Order 296

Food Order Casual Menu 2023 296

ChowNow

FEBRUARY 28, 2025

In this guide, youll learn how to use ChowNow tools along with a handful of other effective strategies to increase order volume, boost your current customer traffic, and grow your overall sales. Email marketing is one of the most effective ways to stay top-of-mind with customers and remind them its time to order again from your restaurant.

Ordering 195

Ordering Email Marketing Social Media Online Ordering 195

Modern Restaurant Management

APRIL 9, 2025

Fast-casual concepts like Sammy’s Sliders, which offer high-quality, craveable food with speed and flexibility, are perfectly positioned for this shift. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

Loyalty Program 252

Loyalty Program Franchise Franchising Fast Casual 252

Modern Restaurant Management

SEPTEMBER 11, 2023

By analyzing customer preferences, dining habits, and feedback, AI chatbots can send personalized messages to engage customers with new menu items, exclusive offers, and meal recommendations. Automated Ordering AI-powered chatbots can handle customer orders, reducing the need for human intervention.

Technology 539

Technology Seasonal Menu Online Ordering Customer Service 539

ChowNow

FEBRUARY 21, 2025

Increasing your restaurants online order volume doesnt have to feel like an impossible task. In this guide, well walk through seven practical ways to boost your restaurants online order volume. Optimize Your Website and Online Ordering Experience If your restaurants website isnt easy to use, youre probably losing out on online orders.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

7 Shifts

OCTOBER 28, 2024

A bar is a profitable business option if you’re looking to enter the food industry. Start by tracking all the income your bar generates, including sales from drinks, food, and any additional services. Analyze your product mix Review the drinks and food items you sell the most and least.

Point of Sale 195

Point of Sale Merchandise Seasonal Menu Bar 195

Modern Restaurant Management

MARCH 3, 2025

The restaurant needs cohesion, from signage to menu design to uniforms. We created a simple menu focused on a brand experience that merged nostalgia with modern efficiency. For instance, your menu needs to have the same voice as your social media. For regulars, make a point to remember names, orders, and preferences.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

JULY 12, 2022

Restaurants continue to face labor and supply chain issues, plus rising food costs. Review and Revise Your Menu Offerings. Before Restaurant Week kicks off, craft a menu that is friendly to both your bottom line and your customers. Offer Easy Online Ordering. And that’s not different during Restaurant Week.

Loyalty Program 559

Loyalty Program Online Ordering Point of Sale Customer Experience 559

ChowNow

MARCH 20, 2025

Every restaurant faces operational challengeseven with a great menu and a talented team, bottlenecks can slow service, frustrate customers, and cut into profits. A single missteplike a delayed order or a system glitchcan throw off an entire shift. Staff scramble, customers grow impatient, and suddenly, a busy night turns into chaos.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. Bonus points if the interface is also customer-friendly, especially if you plan to use tablets for self-ordering or digital menus. Its a nightmare.

Front of House 195

Front of House Allergens Online Ordering Back of House 195