Modern Restaurant Management

MARCH 12, 2024

To reduce menu confusion and minimize price sensitivity, Ori’Zaba’s Scratch Mexican Grill recently rolled-out a rengineered and easier-to-read menu. " The new menu, which showcases enticing high-margin labeled photos and a new call-out feature “Be Extra! percent and 2.3

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Menu 2001 Franchising Franchise 449

Modern Restaurant Management

JUNE 21, 2023

Not all menu items are created equal, nor do they contribute the same profit to the bottom line. Some dishes are more popular and increase revenue, while others carry a smaller margin or might not be ordered as often. Plow Horses : Popular menu items that are not as profitable as average. "Plow

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Menu Influencer Design Food Order 450

Modern Restaurant Management

JANUARY 2, 2025

From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. On the customer side, AI is beginning to play a more significant role in online ordering. This not only frees up labor but also reduces order errors.

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2025 Online Ordering Franchising Franchise 251

Culinary Cues

NOVEMBER 22, 2024

The magnetism of the kitchen dates to those early days of growing up in a home where food played an important role, not as much as some, but enough to leave an indelible mark on my life. I think, even if these items weren’t on a menu, I would find a way to bring them into the fold. These are my memories of cooking for the soul.

Food 413

Food Front of House Back of House Point of Sale 413

EATER

APRIL 11, 2025

In food media, youre always a stones throw away from someone talking about how food brings people together. Its one of those phrases that emanates profundity but ultimately is devoid of much meaning; food brings people together because usually you have to be where the food is in order to eat it.

Fine Dining 262

Fine Dining Seating Dine-in Cash Management 262

Modern Restaurant Management

DECEMBER 3, 2021

The last time I was in Madrid, a friend and I perused English menus at a popular tapas joint. I requested the Spanish menu, too. As a food translator, I know that seeing the original is often the best way to decipher what’s on offer. The English menu lacked context that we gleaned only by looking at the Spanish.

Menu 547

Menu Fast Casual Food Order Bar 547

Goliath Consulting

APRIL 5, 2025

Efficient Seating and Ordering Process Minimize wait times and ensure smooth transitions from arrival to seating. Provide digital menus or physical copies that are clear and well-designed. High-Quality Food and Presentation Delivering dishes that match or exceed customer expectations is critical.

Customer Experience 195

Customer Experience Email Marketing Customer Service Mobile Ordering 195

Modern Restaurant Management

APRIL 4, 2025

“We are making sure that we keep our food, aesthetic and brand all aligned and consistent,” Murray said. “Now, you will be able to come inside of any of our four locations and get your food fresh to order with great flavor, amazing taste and superior customer service.” Where do you look for inspiration?

Social Media 221

Social Media Customer Service Customer Experience Influencer 221

Modern Restaurant Management

FEBRUARY 22, 2021

Restaurant websites showed PDF versions of their menu. Most customers would phone-in carryout orders. If online ordering was available, it was done through third party apps. Present : QR menus started appearing. Before anyone orders from your restaurant, your potential customers have to find you.

Online Ordering 568

Online Ordering Point of Sale POS SEO 568

Modern Restaurant Management

SEPTEMBER 15, 2020

These features include tableside mobile ordering, NFC contactless payments, and direct online ordering. They also have the choice of using the MarketConnect app to order and pick up from a designated shelf onsite, avoiding interactions and maintaining necessary social distancing.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

MAY 21, 2024

Rethinking Beverages The typical drink upsell—soft drinks and coffee or tea—has decreased over the past few years as customers increasingly eat restaurant food at home. In its place, we’ve seen an explosion of specialty beverages that serve as enticing add–ons or stand-alone orders. What’s on the Menu?

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Beverage Fast Casual Seasonal Menu Customer Experience 493

Modern Restaurant Management

APRIL 20, 2022

The ancestors of the first semi-automatic machines to serve food and drink are still in use today, though instead of restaurants and bars, we see them in public spaces, perhaps small shops. Present Staffing Issues at Restaurants. Order-Only Automats: Pros and Cons. What Are the Pitfalls of Order-Only Machines?

Mobile Ordering 537

Mobile Ordering Food Order Employee Relations Customer Service 537

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. Another way to get local backlinks is from local news articles, food bloggers, or restaurant directories to boost your visibility in search results. Make sure to add high-quality photos of your food, interior, and staff.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

FEBRUARY 2, 2022

For example, a handheld POS device will allow you to turn tables faster, improve order accuracy, and speed up service. A kitchen display system (KDS) can significantly improve your operations by digitally routing orders to the kitchen and then tracking them. Optimize Your Menu. Go Digital.

Online Ordering 492

Online Ordering Loyalty Program Social Media Mobile Ordering 492

Modern Restaurant Management

MARCH 22, 2021

Start with Your Menu. Assuming your operation was open at all during COVID-19, you probably removed a number of items from your menu. If the pandemic taught us anything, it’s that our menus featured too many items, including some we didn’t need. It’s easier for the front-of-the-house to present.

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Front of House Back of House Customer Service Beverage 493

ChowNow

FEBRUARY 28, 2025

Online ordering has transformed the restaurant industry, turning what was once a convenience into an absolute necessity. In 2025, the US online food delivery market is expected to reach $424.9 Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones. billion in revenue.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

JANUARY 20, 2022

Within a decade, it could be possible for an individual to approach a drive-through in an autonomous vehicle, order through an AI-powered voice ordering assistant, and eat food that was prepared by robots. Voice Ordering. But this technology has even more applications than just ordering on guests' personal devices.

Food Order 520

Food Order Waste Online Ordering Email Marketing 520

EATER

MARCH 12, 2025

Theyd been serving hot dogs, fried chicken sandwiches, and other Southern-inflected bar foods for 15 years. Enter the hot dog tower, a two-tiered assortment of five hot dogs, fries, and sauce that joined the menu in January. What began as an easy way to breathe new life into the haunt has become a popular order.

Social Media 305

Social Media Sports Bar Employee Relations 305

Modern Restaurant Management

SEPTEMBER 14, 2021

Across the country, prices for food are reaching all-time highs as inflation picks up and COVID-19 restrictions loosen, driving more consumers to resume dining, shopping and traveling. Food costs have climbed 0.8 How POS Analytics Can Help Restaurants Adapt Their Menu. Bureau of Labor Statistics. Bureau of Labor Statistics said.

POS 470

POS Technology Food Food Supply 470

ChowNow

FEBRUARY 13, 2025

77% of diners look at a restaurants website before going out to eat or ordering takeout or delivery. If you dont have a website, that means over three-quarters of the people near your restaurantyour potential customerswill never come in or place an order because they have no way to find you when theyre looking for a place to eat.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

Modern Restaurant Management

APRIL 17, 2023

Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software. Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

Modern Restaurant Management

NOVEMBER 15, 2023

It only exists online; customers can order food through a delivery app. Virtual Restaurants can be a great way to test new menu ideas or reach a new market. Beyond just showing your menu, your website should offer an immersive experience. Efficiency : Delivery apps streamline your order processing system.

Marketing 492

Marketing SEO Social Media Mobile Ordering 492

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Customer Service and Experience Great food and drink is only truly enjoyed when its coupled with a great service experience.

Operations 195

Operations Management Management Front of House 195

ChowNow

FEBRUARY 12, 2025

Everything from food to labor is getting more expensive, which means restaurant margins are tighter than ever. The right marketing strategy helps you get the most out of every dollar by increasing customer retention , boosting order volume, and encouraging repeat visits. Even if your food is incredible, youre not operating in a vacuum.

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2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JANUARY 19, 2021

But, along the boulevard of online ordering, new locations are built with a handful of pixels, not a truckload of bricks. Next, create a brand and menu to be hosted locally or on your favorite aggregator. Next, create a brand and menu to be hosted locally or on your favorite aggregator. New idea, online menu, real food.

Front of House 530

Front of House Online Ordering Food Order Small Business 530

Modern Restaurant Management

NOVEMBER 17, 2022

The biggest appeal of augmented reality for restaurants is the ability to allow customers to visualize food options in a real-life setting. An augmented reality menu provides diners with textural, flavor, and other cues that can inform their decision making, so they can explore more of a restaurant’s offerings with less risk.

Food Order 450

Food Order Customer Experience Technology 2022 450

Modern Restaurant Management

MAY 10, 2021

This presents an opportunity for foodservice operations to stand out by elevating guest experience in the age of COVID-19, giving consumers a sense of exceptional service and memorable experiences they used to source from restaurants. The area of restaurant operation that presents the most opportunity for improvement is takeout and delivery.

Food Safety 487

Food Safety Customer Experience Customer Service Entertainment 487

ChowNow

APRIL 25, 2025

Every restaurant concept should be intentional about their branding, from food trucks and cafes to brunch spots and fine dininggreat branding is how your restaurant stands out and stays memorable. Ask yourself: Why does my restaurant exist beyond serving great food? But how to brand a restaurant isnt always clear.

Mobile Ordering 195

Mobile Ordering Social Media Email Marketing Customer Experience 195

Modern Restaurant Management

JANUARY 31, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of dramatic Valentine's Day shift, best food scenes, and the evolution of c-store foodservice. restaurants and retailers are facing a challenging 2025, according to a recent presentation by Fitch Ratings at the 2025 ICR Conference. .”

Marketing 221

Marketing Loyalty Program 2025 2024 221

Modern Restaurant Management

MAY 28, 2021

There are millions of food pictures on Instagram at this very moment. People like to share where they are, how good their food looks, and whether it lives up to the hype. Especially during COVID and in these months of transition, showcasing professional pictures of your atmosphere and your food can start to bring patrons back.

Social Media 546

Social Media Website Management Mobile Ordering Food Order 546

Modern Restaurant Management

MAY 10, 2022

Nobody has time for that when there is a crowded dining room, to-go orders flying out the window and customers complaining about their favorite menu items going up in price. Whether you’re taking inventory, ordering supplies, or managing the supply chain – it all costs time and labor.

Supplies 493

Supplies Food Supply Audits Inventory 493

Modern Restaurant Management

JUNE 30, 2023

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

MAY 18, 2020

US Foods Holding Corp. launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. The Restaurant Reopening Blueprint is informed by interviews with key stakeholders such as diners, restaurant staff and US Foods consultants and chefs. Click here to view the application and instructions.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

Modern Restaurant Management

JANUARY 19, 2023

If you want to have a successful restaurant, great food is not an option — it is a necessity. Still, great food is not enough. Any restaurant can have great food. Great food with a great concept is a winning combination that will bring diners back again and again. After all, people go to restaurants to eat.

Food 450

Food Customer Experience Social Media Food Order 450

Modern Restaurant Management

MAY 26, 2020

As states begin lifting stay-at-home orders, some regions have resumed in-person restaurant dining operations. In response to these changes, many restaurants will be serving in-person diners at a limited capacity, while maintaining an accelerated demand for food deliveries. Valuable deals can motivate customers to try something new.

Social Media 519

Social Media Coupons Customer Service Customer Experience 519

7 Shifts

OCTOBER 1, 2024

These days, a restaurant's reputation is built on more than the taste of its food. From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024. Food quality Food quality plays a big role in your customer’s experience.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Culinary Cues

FEBRUARY 29, 2020

You know that every chef has wrestled with this – should the menu reflect a personal philosophy to move the bar or stick with time-tested standards? You have all experienced the menu pundit (sometimes the restaurant owner) who asks where the shrimp cocktail is. That’s what my grandfather would order.”

Fine Dining 519

Fine Dining Café Customer Experience Menu 519