7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 352

Management Management Operations Mobile Ordering 352

7 Shifts

SEPTEMBER 1, 2022

If you're standing in line waiting to order the special of the night, the seasonal Panzanella Salad, you don't want to hear “86 the special”. Food runners fluctuate between the front and back of the house, and are likely to be the messenger that communicates what is 86'd from BOH to FOH. The cost of 86'ing.

Definition 360

Definition BOH FOH Front of House 360

Modern Restaurant Management

AUGUST 25, 2021

One of the largest problems on the hands of restaurant and catering professionals through the unpredictable supply and demand of COVID-19 was food waste. Often, the resulting waste was not only the food but also the associated costs and energy spent on more waste management. Fourth Priority: Proper Packaging.

Operations 197

Operations Ordering Sustainability Food Supply 197

7 Shifts

JANUARY 31, 2024

Inventory management Managers need to ensure the kitchen is stocked with the right amount of food so that nothing is wasted and as few items need to be 86'ed as possible. For example, you might have to take a larger role in candidate sourcing, recruiting, hiring, onboarding, and even the firing process than you might expect.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

MAY 31, 2021

Inventory was ordered based on par levels, which are set based on sales forecasts, which are in turn determined by how many guests you'll serve and what they'll order. How is the restaurant's budget broken down between key expenses like food costs, labor, and fixed costs? Purchasing & Ordering. Customer Service.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

SEPTEMBER 20, 2021

Online and Mobile Ordering Systems. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020. Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. 7shifts Restaurant Scheduling Software.

Technology 370

Technology Front of House Social Media Back of House 370

Culinary Cues

JANUARY 8, 2021

Chef’s who are able to progressively teach cooks and even service staff about the ingredient, preparations, flavor profiles, pairings, and presentations of the food that is designed and produced in the kitchen will be in high demand. will find themselves in the winner’s circle. [] FLEXIBILITY. If this is your M.O.

2021 462

2021 Social Media Kitchen Safety Restaurant Law 462

Culinary Cues

JANUARY 20, 2024

Whether a quick service restaurant, family dining, food truck, or white tablecloth fine dining operation – there will always be some level of price sensitivity. Yes, our house blend is very nice and well received, but with the flat iron steak you ordered, I think the Cabernet Sauvignon would be a much more interesting pairing.

Fine Dining 389

Fine Dining Food Truck Back of House Pricing 389

Modern Restaurant Management

DECEMBER 17, 2024

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

2025 167

2025 Loyalty Program Customer Experience Online Ordering 167

7 Shifts

JULY 25, 2024

One of the best things to do is to find additional revenue streams to supplement your core food and beverage sales. Diversifying your income sources can help offset rising costs and boost your overall profitability. Delivery and takeout 60% of American consumers reported ordering delivery or takeout once a week.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243

Culinary Cues

JANUARY 23, 2021

In those restaurants where profit is measured in terms of smaller numbers with significant volume then concerns such as food cost percentage are of paramount importance. The baseline formula for determining selling price using an acceptable food cost percent of 30% would be: SELLING PRICE SP) = PLATE COST (PC)/FOOD COST %(FC%).

Point of Sale 450

Point of Sale Front of House Back of House Customer Experience 450

7 Shifts

DECEMBER 3, 2019

Step 6: Source Capital Finding and securing capital isn’t always easy, though with your business plan and the recognition of your franchise’s brand, you may have an easier time than starting a completely new brand. Looking for a new source of capital this time around?

Franchise 368

Franchise Franchising Audits Point of Sale 368

7 Shifts

AUGUST 19, 2020

In order to help new staff learn the ropes, you need to create a comprehensive restaurant staff training manual. Keeping a training manual at service stations or behind bars gives everyone a source of truth and helps iron out those little mistakes. Even your most seasoned staff can forget things.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Embrace the Suck

DECEMBER 25, 2019

You have a major food distributor in your market that you are probably buying from. It could be Sysco, US Foods, Performance Food Group, Ben E. Keith, Shamrock Foods, Gordon FoodService or another regional brand. You see foodservice distributors are more in the transportation business than the food business.

Food Truck 296

Food Truck Food Audits Tip Distribution 296

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

Culinary Cues

MARCH 4, 2022

Food cost is way too high – the senior chef has faced that problem numerous times. He or she knows where to look, where the source of the problem may lie.

Coaching 472

Coaching Training Fine Dining Article 472

Modern Restaurant Management

MAY 13, 2024

To stay in the know, 46 percent of today’s diners want the ability to view their loyalty point balance, 48 percent want to place a delivery request and 56 percent want to track their order from their mobile device. The Index revealed 57 percent of consumers have canceled a delivery order after seeing the additional fees.

Pricing 197

Pricing Loyalty Program Mobile Ordering Customer Service 197

Modern Restaurant Management

MARCH 28, 2024

Restaurants started using 2D barcodes (such as QR codes) at dining tables to offer digital menus and even allow patrons to order with their smartphones during the pandemic, when contactless transactions were necessary. In foodservice establishments, the same technology opens doors to greater food safety and ingredient transparency.

Information 221

Information Allergens Food Supply Food 221

7 Shifts

MARCH 16, 2022

A restaurant earns its reputation primarily from two things: its food and its service. In order to deliver on both these accounts, it's critical to cultivate an environment where people — customers and staff alike — want to be. These incentivize employees to stick around and perform better in order to attain their bonus.

Front of House 370

Front of House Back of House Communication Customer Service 370

7 Shifts

FEBRUARY 5, 2021

Think about it: no more stacks and folders full of invoices, no clipboards and checkmarks, no guessing when it comes to food costs. Many services also allow you to add your recipes in and calculate actual food costs. Audience management software can also aggregate data from all sources like Yelp!,

Social Media 370

Social Media Front of House Back of House Point of Sale 370

7 Shifts

NOVEMBER 25, 2024

Customers on average will order more menu items, resulting in a larger bill for the restaurant and a larger tip for the employee. With the slim margins, there is tremendous pressure to pour through each of your supplier’s catalogues in an attempt to alter your menu items to make sure you don’t order when prices are high.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

7 Shifts

JUNE 4, 2021

Food cost percentage. Food Cost Percentage. What is food cost percentage? Food cost percentage is the ratio of the cost of food inventory to the amount of revenue it generates. Why is food cost important? Food and beverage is one of the largest expenses next to payroll in the restaurant industry.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Culinary Cues

NOVEMBER 6, 2022

My professional life has been dedicated to the kitchen, the people of restaurants, the ingredients and their source, the process and the adrenaline, the service and an opportunity to make people happy, and of course those plates as they slide down the pass. They are all part of my passion for the preparation and service of food.

Food Truck 393

Food Truck Customer Service Customer Experience Food Supply 393

Modern Restaurant Management

MAY 3, 2022

The food and grocery delivery space is booming – and it shows no signs of slowing down. Even as the pandemic shifts into endemic territory and people don’t fear being in public as much, there are certain conveniences we have all learned to love, including having food delivered. And of course, everyone also wants a deal.

Delivery 203

Delivery Loyalty Program Food Customer Service 203

7 Shifts

APRIL 25, 2022

Access to these numbers can ensure your managers make smarter decisions when it comes to ordering inventory and scheduling staff. For example, if you constantly find yourself coming up short on sales projections, you can limit inventory orders and employees per shift for that location. The bottom line? Actual hours exceed earned hours.

Operations 370

Operations Point of Sale Inventory Restaurant Law 370

7 Shifts

FEBRUARY 13, 2023

The practice has proven to increase instances of sexual harassment , reliance on food stamps , and continues to uphold the financial instability of so many employees in our industry. We apply an 18% service charge to all in-house food and beverage orders. One day, tipping will be a relic of our industry.

Tip Distribution 390

Tip Distribution Front of House Restaurant Law Back of House 390

Culinary Cues

AUGUST 31, 2024

Now, that’s a tall order, but unless a mission can do this than the process of developing it is an exercise in futility. “A TED Talks did it very well with their mission: “Spread Ideas,” and Chipotle with: “Food with Integrity. It is evident in everything that employees do and how they interact with others.

Customer Service 325

Customer Service Social Media Customer Experience Reference 325

7 Shifts

JUNE 28, 2021

72% of Americans eat food from a restaurant at least twice a week, meaning hundreds of millions of Americans frequently trust foodservice establishments to prepare their meals in a safe and sanitary environment. However, surfaces that touch food not only needs to be cleaned but sanitized. Food Storage. Develop a HACCP Plan.

Kitchen Safety 370

Kitchen Safety Food Safety Food Supply Equipment 370

7 Shifts

APRIL 3, 2020

Psst, even outside of these extraordinary times, this information is also valuable for any restaurateurs that are looking to optimize their operations and get a handle on what they can and cannot control in order to reduce monthly expenses in their restaurant. However, it is often overlooked by restaurateurs as a source of optimization.

BOH 368

BOH POS Influencer Point of Sale 368

Modern Restaurant Management

AUGUST 9, 2022

Luckily, those tools already exist, enabling restaurant owners to save money, expedite contactless set-up and payments, and even fulfill customer orders directly (no outside delivery app necessary) on platforms that stay in-line with the restaurant’s brand image. Special deals : Restaurants learn so much from a customer’s order.

Loyalty Program 201

Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 201

Culinary Cues

DECEMBER 11, 2023

Ah, but the food and conversation were consistently good, plentiful, and in-expensive. Why do people line up for your food every day?” Looks like you need to order some more”, I said as a way to state the obvious. “No, I care about both, and that care adds a unique flavor to the food I cook.”

White Paper 319

White Paper Hospitality Fine Dining Reference 319

7 Shifts

AUGUST 26, 2019

Average order value varies among customers, but you can generally expect to make more revenue if you turn over more tables. Customers pay a pretty penny for quality food, which takes time to prepare and expect a highly personalized experience. Trained kitchen staff who communicate and work well together will deliver food promptly.

Management 408

Management Management Airlines Customer Service 408

Modern Restaurant Management

FEBRUARY 29, 2024

It’s wise to invest in fully featured software options, which offer audit management and compliance tracking capabilities to maximize the safety of your food, guests, and business. One weak link in the supply chain could cause a food safety breach that could put your guests and brand at risk. Boost automation.

Food Safety 195

Food Safety Kitchen Safety Audits Food Supply 195

Culinary Cues

JUNE 14, 2022

Let’s begin with some facts about the business of serving food: There are more than 1 million restaurant locations in the United States. Our customers are far savvier than they were in the past; they know great food and they expect that restaurants will provide it. Why would I choose to support a locally owned restaurant?

Fine Dining 468

Fine Dining Food Supply Customer Service Presentation 468

Modern Restaurant Management

APRIL 29, 2021

“We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. Some operators are willing to have you work today, get paid tomorrow in order to get people in place to handle their minimum requirements. He got creative on how to source employees.

Fast Casual 221

Fast Casual Hiring Online Ordering Front of House 221

Modern Restaurant Management

DECEMBER 5, 2022

Before the pandemic, many restaurants across the country experimented with contactless order and payment solutions but did so with a relative lack of urgency. Contactless payments have become the industry standard and the future of ordering and payment solutions for restaurants of all sizes.

Loyalty Program 225

Loyalty Program Mobile Ordering Employee Relations Customer Experience 225

Modern Restaurant Management

JANUARY 17, 2024

With not much time on their hands, the younger generations of adults don’t have much time to cook – with other sources of supplemental income keeping them busy 24/7. Create an app to make it easy for Gen Z to place a mobile order, review their regular meals and stay up to date on seasonal specials and rewards.

Loyalty Program 195

Loyalty Program Mobile Ordering Customer Experience Back of House 195