Modern Restaurant Management

MARCH 11, 2025

No matter how much technology evolves, or trends shift, people will always come back for quality food, great value, and friendly service. While the ways we order and dine may have changed, the reasons people choose a restaurant haven’t. These core elements never go out of style. Aligning tech with business goals is a must.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! Perhaps they’re understaffed and struggling to keep up with incoming orders. Why is order accuracy so important for a restaurant?

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. According to a recent study by Mastercard , “79 percent of respondents worldwide say they are now using contactless payments, citing safety and cleanliness as key drivers.”

Hospitality 576

Hospitality Ordering Front of House Customer Experience 576

Restaurant Business

APRIL 23, 2024

Food safety has never been more prevalent. When dining out, they rightfully expect that the food they order is cooked properly to a safe temperature and that the kitchen foods are prepared in is clean. For operators interested in ramping up their efforts, updating equipment can be a big help in fostering safety.

Food Safety 276

Food Safety Equipment Kitchen Safety Food 276

Modern Restaurant Management

MARCH 5, 2025

Scaling an artisan food business is no easy feat. Many small food businesses reach a critical point where they must decide whether to remain small and exclusive or expand into wholesale, manufacturing, and broader distribution. Increased interest from wholesale buyers or retailers requesting larger orders.

Food 322

Food Back of House Consumer Goods Kitchen Safety 322

Modern Restaurant Management

DECEMBER 17, 2024

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

FEBRUARY 11, 2021

Mobile orders were expected to drive $38 billion in restaurant revenue in 2020. Although mobile ordering isn’t the new kid on the block, it has certainly become the most popular because it’s one of the safest – and easiest – ways to order and pay for food. Dining/fast food/take out.

Mobile Ordering 493

Mobile Ordering Online Ordering Ordering Customer Experience 493

Modern Restaurant Management

AUGUST 26, 2021

However, for restaurants looking to provide the safest environment possible, the CDC’s guidance forced some to become “vaccination police,” as noted by United Food and Commercial Workers. Restaurants mainly use QR code technology as a substitute for physical menus and as a customer ordering platform.

Technology 568

Technology Ordering Front of House Customer Experience 568

Modern Restaurant Management

NOVEMBER 25, 2020

Quarantines and stay-at-home orders meant that restaurants were unable to serve guests onsite for months. Most restaurants and food businesses have done a great job adjusting to the new COVID-19 protocols. And they’ve implemented these new COVID-19 protocols in addition to the food safety procedures that were already in place.

Food Safety 553

Food Safety Social Media Food Order Audits 553

Modern Restaurant Management

MARCH 20, 2025

The challenges can be overwhelming, from managing multiple orders to coordinating staff and ensuring timely deliveries. If you’re a catering business owner juggling multiple orders in a single day. For instance, a robust catering management system can help integrate inventory tracking, staff scheduling, and order management.

Catering 352

Catering Delivery Customer Service Customer Experience 352

EATER

MARCH 11, 2025

Five years after the onset of the COVID-19 pandemic, our relationship to food and dining has undergone some permanent changes I got COVID for the first time this past February. So I isolated myself at home, using Instacart for the first time to order vegetables and Gatorade. food prices have risen by 23.6 Sound familiar?

Food Supply 293

Food Supply Outdoor Food Order Food Safety 293

Modern Restaurant Management

FEBRUARY 16, 2021

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion from the same period in 2019.

Food Safety 558

Food Safety Recycling Restaurant Law Front of House 558

Modern Restaurant Management

NOVEMBER 15, 2021

The COVID-19 pandemic has forced restaurants to innovate, creating new revenue-generating workflows, including enhancing their to-go offerings and integrating with to-go order applications. Optimize Food Safety Protocols. Automation technologies can improve back of house operations as well. billion tons and costing companies $1.2

Training 489

Training Front of House Food Safety Back of House 489

Modern Restaurant Management

MAY 8, 2020

While an IVR might not fool the Turing Test , it does satisfy the basic needs that a customer might have and can be designed to field general questions or even take incoming orders, freeing up your staff to perform other tasks. A common complaint among 66 percent of guests is inconsistent temperatures in their food. Reduce Food Waste.

Food Safety 522

Food Safety Kitchen Safety Front of House Website Management 522

Modern Restaurant Management

SEPTEMBER 16, 2020

'Safety' is what I believe to be most important now to help assure patrons to revisit their favorite restaurants. The marketing message has not changed drastically from food-based to safety procedures. But now there is an added message about the safety precautions that are in place for a restaurant.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

FEBRUARY 23, 2022

The Food Safety Modernization Act (FSMA) was signed into law in January of 2011 and expanded the Food and Drug Administration (FDA)’s authority to regulate the way foods are grown, harvested and processed. This last initiative is perhaps the most urgent for food businesses and requires immediate attention.

Food Safety 474

Food Safety Food Supply Supplies Restaurant Law 474

Modern Restaurant Management

OCTOBER 7, 2021

Food safety and restaurant cleanliness. Similarly, restaurant visitors expect their food to be of a consistent quality every time they visit. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Food Safety and Restaurant Cleanliness.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

FEBRUARY 29, 2024

As these restaurants (and others) have discovered, technology has become instrumental in improving their safety and quality programs, increasing compliance, keeping up with ever-changing regulations, improving the customer experience, and differentiating themselves from the competition. Increase quality and safety across the supply chain.

Food Safety 489

Food Safety Kitchen Safety Food Supply Audits 489

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. The younger generations don’t just want great food, they expect memorable experiences. Scott Lawton, CEO and cofounder at bartaco. Barry McGowan, CEO Fogo de Chão.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

Modern Restaurant Management

JULY 23, 2020

But the news cycle has demonstrated that one day’s positive outlook is countered with dire reports of additional cases the next – with consumers jolted back to compliance with safety recommendations. Touchless Orders and Payments Cut Down Contact. Automation Is Becoming More Pervasive.

Technology 517

Technology Kitchen Safety Food Safety Online Ordering 517

Modern Restaurant Management

MAY 2, 2022

Food and labor costs are elevated and expected to remain high in 2022 , negatively impacting restaurants’ profit margins. To maximize your existing resources: Reduce food waste. With prices skyrocketing, restaurants should focus on eliminating food waste. safety, quality, inventory, predictive ordering, etc.)

Food Safety 546

Food Safety Food Supply Waste Sustainability 546

Modern Restaurant Management

JUNE 11, 2020

Now that states are beginning to loosen their lockdown restrictions and reopen small businesses like restaurants, it’s fair to wonder how drastically the dine-in experience will have to change to accommodate the new safety requirements. How does that work with the new safety requirements? It may seem like a difficult balance.

Customer Experience 516

Customer Experience Dine-in Food Safety Kitchen Safety 516

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. How do you ensure compliance with food safety and hygiene regulations? Hiring the right people can make or break your business.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

APRIL 30, 2021

Thousands upon thousands of restaurants were forced to close for safety reasons, some permanently. Today, examine the effects the pandemic has had on the restaurant and food service industry as well as five simple but effective marketing techniques to boost your local business. Highlight Your Safety and Hygiene Protocols.

Marketing 568

Marketing Food Safety Social Media Small Business 568

Modern Restaurant Management

AUGUST 14, 2020

Reopening restaurant dining rooms still puts customers and employees at risk, so safety is the first concern, driving a shift in business operations. Reopening restaurant dining rooms still puts customers and employees at risk, so safety is the first concern, driving a shift in business operations. In most states across the U.S.,

Food Safety 539

Food Safety Customer Service Dine-in Take-out 539

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Customer Service and Experience Great food and drink is only truly enjoyed when its coupled with a great service experience.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

AUGUST 12, 2020

Food costs are one of the highest costs for restaurants, ranging anywhere from 20 percent to 40 percent , according to point of sale system provider TouchBistro. Restaurant operators should take time to analyze their menu and determine where ingredients can be used across multiple dishes to better manage food costs. Revamping the Menu.

Food Safety 508

Food Safety Online Ordering Website Management Food Order 508

Modern Restaurant Management

APRIL 6, 2022

Since the COVID-19 pandemic, a new trend in the food service industry has risen in popularity—ghost kitchens. These restaurants, which exclusively deliver food, typically use online ordering and a cashless transaction system that allows for little physical interaction between the customer and facilitator.

Operations 491

Operations Kitchen Safety Food Safety Waste 491

Modern Restaurant Management

MARCH 30, 2020

People are self-quarantining at home, on edge and ordering in. We’ve already seen restaurants responding with curbside pickup, no-contact delivery, tamper-evident labeling and packaging, heightened food safety and sanitation policies, and more strict health and safety rules for employees. Using food rotation labels.

Delivery 511

Delivery Food Safety Mobile Ordering Customer Experience 511

Modern Restaurant Management

MAY 27, 2021

People adopted safety standards and new ways of buying goods and services — including meals — during the pandemic, and those new patterns are likely to persist. Many restaurants shifted to online ordering, curbside pickup and delivery during the pandemic to stay afloat, and they adopted new safety protocols for guests onsite.

Menu 479

Menu Mobile Ordering Food Safety Online Ordering 479

7 Shifts

NOVEMBER 14, 2024

Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. Restaurants with large or intricate menus will need to allocate more time to staff training on the ingredients, preparation methods, and food handling procedures.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

JUNE 24, 2020

Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. ” Traditionally, to enable delivery most sellers list their menu on food delivery platforms because the restaurant doesn’t have their own couriers. .

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. General Mills Foodservice' s Neighborhood to Nation Restaurant Recipe Contest will award $100,000 to restaurants and food trucks nationwide.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MARCH 16, 2020

“We know the coming weeks will be challenging ones for many small business owners, and we want to help restaurants focus on food, not finances.” will present a free webinar in conjunction with The Food and Beverage Shows titled, "Restaurant Preparation to Minimize COVID-19 Disease Risk and What You Need to Do Now."

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

SEPTEMBER 14, 2020

Even in states that now allow indoor dining with safety measures, many customers still have concerns that keep them away, perhaps because a significant percentage of this summer’s outbreaks are linked to bars and restaurants. Optimizing Online Ordering. An optimized online ordering process also simplifies life in the kitchen.

Online Ordering 493

Online Ordering Kitchen Safety Food Safety Customer Experience 493

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Who makes the magic happen? Cashiers, cooks, and other QSR crew members.

Food 474

Food Food Safety Front of House Fast Casual 474

Modern Restaurant Management

MARCH 28, 2024

Restaurants started using 2D barcodes (such as QR codes) at dining tables to offer digital menus and even allow patrons to order with their smartphones during the pandemic, when contactless transactions were necessary. In foodservice establishments, the same technology opens doors to greater food safety and ingredient transparency.

Information 552

Information Allergens Food Supply Food 552