Modern Restaurant Management

JUNE 30, 2023

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

JUNE 24, 2020

Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. This approach is often expensive because these platforms charge a commission to fulfill the delivery for each order. On-Demand Delivery for Square Online Store.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

AUGUST 19, 2020

With the acquisition of Johnny Rockets, FAT Brands will have more than 700 franchised and company owned restaurants around the globe with annual system-wide sales exceeding $700 million. In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

MARCH 16, 2020

." "This is a very challenging time, and we're experiencing something we have never had to deal with before," said Jennifer Petrocelli, executive director of The Preston House & Hotel, a participating restaurant. "We and Canada through free delivery and marketing efforts.”

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). COVID-19 is redefining jobs (1). People (guests and staff alike) are on edge, and more sensitive at this time of uncertainty.

Leadership 348

Leadership Employee Relations Front of House Communication 348

Modern Restaurant Management

FEBRUARY 25, 2020

For five years, these independent businesses, many of which are single-unit franchises, have faced serious threats of regulatory non-compliance and legal action that have restricted capital investment and stifled growth and job creation. and his wife Emilie bought a former hotel in 1928. Little Rock, AR; Owners: Elihue Washington Jr.

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

Modern Restaurant Management

OCTOBER 18, 2019

With global clients already adopting Winnow Vision, from IKEA stores through to the Armani Hotel in Dubai, the demand by companies to drive down food waste in 2019 is increasing. " Guests use their cellphones to see all menu items, order and pay. . "While " Guests use their cellphones to see all menu items, order and pay.

Waste 262

Waste Food Franchise Franchising 262

Modern Restaurant Management

SEPTEMBER 15, 2020

These features include tableside mobile ordering, NFC contactless payments, and direct online ordering. Single restaurant proprietors and large franchise chains alike utilize SALIDO’s enterprise-level solution to revamp traditional and outdated operational systems.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

DECEMBER 13, 2019

On special appeal, the Board vacated the judge’s order, and remanded the case to the judge with instructions to approve the settlement agreements. Upon entering Flip’d, visitors can order from a digital kiosk or directly at the counter. An administrative law judge denied their motions to approve the settlement agreements.

Mobile Ordering 251

Mobile Ordering Catering POS Customer Experience 251

Goliath Consulting

AUGUST 27, 2021

4 Food robots are even being used on campuses, apartments, and hotels for food delivery. Cracker Barrel has introduced its mobile app that allows customers to pay for their meals ahead of time. 10 The Flippy Robot is attached to the kitchen hood in order for it to move around while still managing the grill and fryer.

Food 221

Food Kitchen Safety Mobile Ordering Food Order 221

Modern Restaurant Management

DECEMBER 27, 2019

Prior to joining sbe, he was the Vice President of Food & Beverage at The Venetian and The Palazzo Casino Hotel and Resort in Las Vegas. Snackpass, the app that allows anyone to order food ahead of time to pick up at local restaurants, raised $21 million in Series A funding. ” Snackpass Secures Funding.

Mobile Ordering 309

Mobile Ordering Customer Service Point of Sale Customer Experience 309

EATER

AUGUST 29, 2024

Coffee obsessives swear by the Aeropress system as the ultimate coffee situation — mobile or not — and the ultra-compact travel version is currently on sale at REI. It brews one-to-three cups in about a minute, which is about as long as I can wait before I fall back into my plush hotel bed. —

Seasonal Menu 312

Seasonal Menu Back of House Outdoor Travel 312

Modern Restaurant Management

MARCH 11, 2020

. "Understanding that cash flow is a major issue for most independent restaurateurs we removed that obstacle by allowing our customers to get started from just $249 rather than the tens or hundreds of thousands it costs to launch most restaurants or buy a franchise." " The TWO HENS monthly license fee is $249.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

JANUARY 9, 2020

Founded in 1969, The Habit Burger Grill operates nearly 300 company-owned and franchised restaurants across the United States and in China. ’s unmatched scale and strengths in franchising, purchasing and brand-building.” Brands’ global scale, resources and franchising capabilities. ” Chasing DoorDash.

Fast Casual 282

Fast Casual Customer Service Online Ordering Employee Relations 282

Modern Restaurant Management

OCTOBER 16, 2019

World’s First Mobile Restaurant Powered by Advanced Robotics. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. ” While Ono’s food truck is powered by complex technology, ordering an Ono Blend is simple. Ono Food Co. Door Dash Shared Kitchen. ?

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Modern Restaurant Management

OCTOBER 29, 2019

The Company has since dramatically expanded its services and capabilities to ship millions of orders per year for more than 5,000 perishable items across 150 brands. By leveraging its own proprietary algorithms, Green Rabbit ensures that all orders are managed and packaged appropriately, resulting in 99.9% delivery success rate.

Food Supply 216

Food Supply Franchise Franchising Customer Experience 216

Modern Restaurant Management

FEBRUARY 28, 2020

One similar concept of note was announced by Lebua Hotels & Resorts, whose Bangkok-based day club, Float, was estimated to launch by end of year 2019, according to Forbes. Breakfast and lunch mobile carts offering meal options at remote service locations. million who spend $11.5 billion on average. ” Restaurants in the U.S.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

NOVEMBER 5, 2019

During that period, McDonald's also undertook several "velocity growth accelerators," including (1) an Experience of the Future layout, which features a combination of ordering flexibility, customer experience, and a more streamlined menu; (2) mobile ordering and payments; and (3) delivery alternatives. "When

Waste 253

Waste Food Leadership Customer Service 253

Open for Business

JULY 7, 2023

In addition to rewarding purchases, customers can use the mobile app to skip lines during order pickups and gift goodies to friends and family. Its free App Perks program lets guests rack up and redeem points for future purchases at more than a dozen franchise locations.

Loyalty Program 78

Loyalty Program Point of Sale Social Media Mobile Ordering 78

Modern Restaurant Management

AUGUST 11, 2021

MRM Franchise Feed features news about the restaurant franchise and MUFSO landscape. Thus far in 2021, the company has expanded across Las Vegas at the Convention Center, LINQ Hotel, and Arizona Charlie’s Boulder Casino, as well as reopened with the unveiling of the new Virgin Hotel. and Canada.

Franchise 450

Franchise Franchising Sports Fast Casual 450

Modern Restaurant Management

AUGUST 25, 2021

MRM's Franchise Feed features news on the restaurant franchise and MUFSO landscape. ” “This is historic for our brand,” said Brooks Speirs, vice president for franchise development. A Deal to Taco ‘Bout. Taco John’s International Inc.

Franchise 419

Franchise Franchising Customer Experience Point of Sale 419

The Restaurant Times

JUNE 11, 2021

From large chain restaurants and franchises to pubs, breweries, and coffee shops, every segment of the F&B industry is now automating operations. It enables the staff to view the full digital menu via hand-held tablets, generate instantaneous Kitchen Order Tickets (KOTs) and provide the online billing facility at every table.

POS 52

POS Mobile Ordering Loyalty Program Online Ordering 52

Apicbase

FEBRUARY 29, 2024

71% of restaurant customers prefer to order food delivery directly from the restaurant rather than using third-party apps. Restaurant UK , 2024) A 2023 study found that 37% of dine-in guests and 40% of takeout guests would order more often from restaurants if they found less expensive options alongside promotions and discounts.

2024 52

2024 Operations 2023 Loyalty Program 52

Apicbase

JANUARY 13, 2023

With smart food ordering — meaning leveraging tech for inventory management and vendor selection — operators can cut down on food waste by 80%. For 62% of restaurants , automation could help fill critical gaps in managing orders. IMARC Group , 2022) Global food ordering is expected to top $365 billion by 2030. ( billion by 2028.

2023 52

2023 Operations Management Management 52

Modern Restaurant Management

JULY 7, 2020

The proceeds will be used to satisfy the cash merger requirement, for general corporate purposes, and to accelerate the development of corporate locations and franchise restaurants. Unlike flat-fee or no-commission ordering providers, Seated Direct has the ability to drive demand for online orders. It will be available July 13.

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. Order accuracy and speed top list of what consumers want.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

DECEMBER 4, 2020

It also could provide a future outlook for the industry, especially if more states implement stay-at-home orders in response to rising COVID-19 cases. in a collaborative report with PYMNTS.com, revealed that about 93 million consumers would spend more if their restaurants offered loyalty and online ordering. percent demand decline.

Loyalty Program 364

Loyalty Program Online Ordering Consumer Goods Fast Casual 364

Modern Restaurant Management

JANUARY 27, 2020

Grubhub launched its Ultimate technology, a revolutionary, first-of-its-kind proprietary hardware and software solution that integrates all restaurant ordering channels into one system. There are four components that make up the Ultimate technology: Lightweight point of sale (POS) with direct integration to the Grubhub web and mobile app.

Catering 305

Catering Mobile Ordering Customer Service Leadership 305

Modern Restaurant Management

JUNE 19, 2020

“With Relish’s delivery options, our employees can order and enjoy food from restaurants they love without leaving the building. Plus, Relish gives restaurants more of the high-value orders they love from ezCater.” xtraCHEF’s mobile app (available on iPhone and Android devices),?as immediately?begin

Food Safety 362

Food Safety Customer Experience Website Management Customer Service 362

Modern Restaurant Management

AUGUST 3, 2020

Using order data from January 1, 2020 to June 30, 2020 and a national consumer survey, DoorDash’s mid-year report checks in on popular food trends, nationally and regionally, how users ate through social distancing, cravings across the country, and more. While tired of cooking chicken, Americans aren’t sick of ordering in chicken.

2020 487

2020 Franchise Franchising Food Order 487

Modern Restaurant Management

DECEMBER 28, 2020

Those that are continuing to prosper had their technological house in order prior to the pandemic. such as using mobile messaging to keep customers informed while their food is being prepared and provide a mechanism for informing restaurants when they have arrived to pick up their order. Our outlook for 2021 is optimistic.

2021 497

2021 Kitchen Safety Food Safety Mobile Ordering 497

Modern Restaurant Management

JANUARY 31, 2020

The weakest business categories varied by type and price point, and included stores selling mobile phones, shoes, and appliances. Delivery and To-Go orders are up 14 percent. While the Super Bowl is primed to be a big day for QSRs, it’s also an opportunity for fraudsters to take advantage of the surge in online orders.

2020 480

2020 Loyalty Program 2019 Point of Sale 480

Modern Restaurant Management

OCTOBER 14, 2019

She also served as president for McAlister’s Deli with FOCUS Brands; chief executive officer and president of Cosi; and president of Global Business Development for Brinker International, leading all operations and franchise development for 240 Chili’s and Maggiano’s restaurants around the globe.

Food Order 193

Food Order Retail Customer Experience Innovation 193

The Restaurant Times

JUNE 18, 2021

Its portfolio includes hotels, coffee houses, restaurants, residential properties, and a private member’s club. Queensway Group runs brands like KFC, Starbucks, Point A Hotels, Montagu Place, Ibis Styles, and the Sloane Club. He has over 15 years of experience in QSR franchising and operations, managing portfolios of up to £15mm.

Franchise 98

Franchise Franchising Leadership Mobile Ordering 98

Apicbase

MARCH 31, 2023

In no particular order – let’s go… Hans im Glück 93 Outlets Burgers Full Service Germany, Austria and Switzerland In the Brothers Grimm’s fairy tale Hans in Luck , Hans starts his journey with a big piece of gold, which he trades down for things of lesser value. Ready for a deep dive? And pasta is cooked on a gas stove.

Fast Casual 52

Fast Casual Back of House Food Truck Front of House 52