Modern Restaurant Management

MARCH 11, 2025

We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyalty program to keep customers engaged. These changes have challenged operators to adapt, but they’ve also reinforced the resilience and innovation that define the hospitality industry.

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Modern Restaurant Management

DECEMBER 30, 2020

Franchise brands have the benefit of higher levels of awareness and national brand marketing dollars behind them. Independently owned restaurants face a much tougher road, although they may inspire stronger local customer loyalty. Innovative loyalty programs should also be considered.

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Modern Restaurant Management

MAY 22, 2024

Kafarakis also served as President of the Specialty Food Association (SFA) and Chief Innovation and Member Advancement Officer at the National Restaurant Association. New Subway leadership started closing stores and separating from the franchise groups that were not following corporate mandates. What’s next for Subway?

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Modern Restaurant Management

NOVEMBER 20, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. CPK Brings on Franchise Veteran. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Giorgio Minardi. ” Rex's Ready to Grow.

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Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

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Modern Restaurant Management

DECEMBER 28, 2020

Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Also, innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Chris Prociv, VP Marketing & Innovation at La Brea Bakery. I am really excited and hopeful for the new year.

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Modern Restaurant Management

JANUARY 2, 2024

People will increasingly choose innovative products not only because they align with their values, but because they taste and perform better or otherwise meet personal preferences or needs. As the demand for robotics increases, solutions like franchising and bringing robots closer to home will augment market growth and penetration.

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Modern Restaurant Management

AUGUST 25, 2022

Here are some emerging advancements that will take automation to the next level in restaurants across the country: Contactless ordering upgrades : Artificial intelligence (AI) programs like Siri and Alexa already make activities like grocery shopping easier than ever.

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Modern Restaurant Management

DECEMBER 28, 2020

Some of these innovations include digital menus, contactless payments, marketing solutions, and cloud-based POS. And while they have little choice but to embrace third-party delivery services, doing so puts another brand in control of their customer and risks eroding customer loyalty. Jerry Abiog, Co-Founder/CMO Standard Insights.

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Modern Restaurant Management

DECEMBER 16, 2021

We expect restaurants to place more emphasis on these things given increased competition in the space as operators aim to increase brand loyalty both internally and externally. Brooklyn Dumpling House just opened and they're already franchising the idea. When you come for pick up, you are designated a "locker" and code.

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Modern Restaurant Management

AUGUST 19, 2020

With the acquisition of Johnny Rockets, FAT Brands will have more than 700 franchised and company owned restaurants around the globe with annual system-wide sales exceeding $700 million. PopID accounts also tie to loyalty programs for automatic credit with every purchase. US Foods Ghost Kitchens. US Foods Holding Corp.

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Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. " Restaurant real estate changes to align with consumer preference.

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2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

APRIL 7, 2020

Below are excerpts from my conversation with Landon Eckles , CEO & Co-Founder of Clean Juice , and Renee Israel , Chief Franchise Officer of Modern Restaurant Concepts , which features the Modern Market Eatery & Lemonade brands. Once we make decisions how do we communicate out to our franchise owners?

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Communication Social Media Email Marketing Franchise 362

Modern Restaurant Management

JUNE 3, 2021

Fast and easy (56 percent) ties with coupons and deals (56 percent) for the top reasons consumers download apps followed by earn and track loyalty points (48 percent), easy payment options (43 percent), and to avoid long lines (40 percent). Franchise Operations Index. Apps are being downloaded for convenience and discounts.

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2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

MARCH 11, 2020

” The 25th edition of Scoop features products designed to help bar-and-grill operators easily get creative and innovate with their menus, with elevated, upsell-worthy versions of their traditional bar-and-grill fare. Innovative Experiences. It can be served with signature dips or used as a slider bun for a sandwich.

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Modern Restaurant Management

FEBRUARY 18, 2020

Technology-enabled franchises are better positioned to continually evolve to meet guests’ changing expectations. At Capriotti’s we are on a continuous and ever accelerating path toward innovation while building on our unique heritage. Historical and predictive Sales data. Store schedules and labor management. Reduce theft.

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Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

DECEMBER 14, 2020

. "With colder weather setting in and new restrictions going into effect across the country, our ongoing commitment to helping restaurant operators adapt during the pandemic has never been more important," said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. "Our Step Up to The Table.

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Modern Restaurant Management

DECEMBER 21, 2020

Marketers who already had a text messaging programs in place discovered that consumers actually opened their texts and messages got through (In fact, 97 percent of the time!). Third – and this is true of all industries, not just restaurants: being innovative and flexible has tremendous value.

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Modern Restaurant Management

SEPTEMBER 30, 2020

Restaurants that aren't already offering some kind of loyalty program should consider creating one, especially as consumers' grip on their wallets have tightened. Restaurants with a loyalty program should also highlight the benefits while remarketing to guests. Small Business Recovery. percent, which is 16.7

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2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

NOVEMBER 14, 2019

Recently celebrating its 25th anniversary, the Minneapolis-based restaurant franchise was founded on Dave Anderson's passion for BBQ. Director, Strategy and Franchise Operations Al Hank about about brand evolution, restaurant industry challenges and even, plant-based BBQ. Perseverance, obsessive devotion to making people happy.

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Modern Restaurant Management

JULY 7, 2020

We’re thrilled to welcome Postmates to the Uber family as we innovate together to deliver better experiences for consumers, delivery people, and merchants across the country." Small Business Administration and Treasury Department released detailed loan-level data regarding the loans made under the Paycheck Protection Program (PPP).

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Modern Restaurant Management

NOVEMBER 11, 2019

Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent). “Hotel brands, especially those with locations in various cities around the world, have a unique opportunity to build loyalty with customers through their F&B offerings. ” Building Loyalty. Illes Foods' Fourth Generation CEO.

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Travel Food Hotels Loyalty Program 297

Modern Restaurant Management

JUNE 24, 2020

When paired with other products like Square Marketing and Square Loyalty, sellers can strengthen customer relationships, create open lines of communication, and incentivize patrons to keep coming back. The program will kick off in the 50 largest U.S. Plus, Square is also waiving dispatch fees until July 1, 2020. Visa SMB Help.

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Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

MBB Hospitality

MAY 15, 2024

The world of franchising changes as fast as the trends, and franchisee innovation is central to staying competitive and meeting evolving consumer demands. As we approach 2025, several groundbreaking innovations, including franchisee innovation, are reshaping the franchise landscape.

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Goliath Consulting

FEBRUARY 25, 2020

While Gen Z’s tastes and preferences are often lumped together with those of the millennials, there is no doubt that this generation wants food to reflect their values and innovations of recent times. Be open to change and innovation. Offer connections. Conclusion.

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Social Media Consumer Goods Loyalty Program Customer Service 210

Restaurant365

FEBRUARY 25, 2020

Although factors like franchise affiliation may affect profit margins, fast casual restaurants typically have an average profit margin of 6-9%. Restaurant technology innovations can help you streamline restaurant labor costs , one of your largest, most controllable expenses. Fast Casual Restaurants. Upgrading Restaurant Technology.

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Modern Restaurant Management

DECEMBER 31, 2019

2019 brought a rapid increase of dairy-free and vegan options for consumers in restaurants including ice cream, cheese, chicken, beef and continued innovations for fish, lamb and milk. With the launch of Yelp’s LIVES program nationwide, health and hygiene inspection scores are now at diners’ fingertips.

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2020 Kitchen Safety Consumer Goods Point of Sale 345

Modern Restaurant Management

MARCH 16, 2020

Comcast Business shared the top trends impacting the quick-service restaurant (QSR) industry, based on the company’s deep experience working with leading QSR and franchise establishments. Offering multiple ways to order – from kiosks to loyalty apps to tablets – is essential to minimizing customers’ wait times.

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Modern Restaurant Management

DECEMBER 13, 2019

Clinton has a proven track record of innovation and success within the hospitality industry, most recently as President of the Hospitality Solutions business at Sabre, a global public company with over $4 billion in sales. . Ordermark Adds Head of Innovation. Fourth Names New CEO and CFO. Clinton Anderson. fast-growing category. .

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Mobile Ordering Catering POS Customer Experience 251

The Restaurant Times

AUGUST 12, 2021

Founded in 2015, the brand chose franchising as the apparent route to scale the business. With 200+ outlets, it has been essential for the brand to track the performance of each outlet, maintain consistency, customer loyalty, identify the gaps in the business and create innovative sales strategies. . Shrey Aggarwal.

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Modern Restaurant Management

FEBRUARY 25, 2020

For five years, these independent businesses, many of which are single-unit franchises, have faced serious threats of regulatory non-compliance and legal action that have restricted capital investment and stifled growth and job creation. and is launching a new mobile payment and loyalty rewards platform, branded as Perk Hero.

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Mobile Ordering Front of House Customer Experience Back of House 348

Modern Restaurant Management

AUGUST 14, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. ” Dickey’s is now offering a franchise discount for existing Owners Operators. . Virtual Barbecue Pit. Hot for Dave's Hot Chicken. 10 units in Chicago.

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Franchise Franchising Kitchen Safety Food Safety 474

Modern Restaurant Management

JULY 30, 2021

MRM Franchise Feed features news about the restaurant franchise (MUFSO) landscape. This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. KFC Foundation Launches MyChange. “We are very excited about our partnership with SaverLife.

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Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

JUNE 17, 2021

MRM Franchise Feed features the latest news in the restaurant and MUFSO franchising landscape. " Part of Famous Brands International, TCBY first opened in 1981 in Arkansas and currently has 250-plus franchise locations worldwide. ” Franchise opportunities remain in areas across the U.S., Happy Birthday, TCBY.

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Franchise Franchising Food Truck Loyalty Program 431

Modern Restaurant Management

JUNE 12, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

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Modern Restaurant Management

JANUARY 22, 2021

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Dave’s Hot Chicken is spicing up its 2021 franchise development strategy. Modular Chicken. Golden Chick is introducing its first modular constructed building.

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Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

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Food Safety Mobile Ordering Online Ordering Kitchen Safety 527