Franchising, Loyalty Program and Operations

How Does a Single-Location Independent Operator Restaurant Compete with Chain Franchises?

Modern Restaurant Management

JULY 13, 2022

Even in the best of times, it’s mostly been an uphill battle for single location restaurants to compete with chain franchises. Text and online ordering and self-service kiosks enabled with contactless payments became mainstays in franchises. Promotion and Loyalty Programs. Play to Your Strengths.

Franchise

Franchise Franchising Operations Loyalty Program

How to Consolidate Your Gift Card Program to Promote Cross-Brand Loyalty

Modern Restaurant Management

SEPTEMBER 11, 2020

As multi-brand operators seek new ways to reach their customers, gift card programs are one way to engage multiple customer bases at once. For multi-brand operators, this means juggling multiple entities and ensuring each brand is flexible and responsive to changes in the market. Incorporate a Loyalty Program.

Loyalty Program

Loyalty Program Point of Sale Franchise Franchising

Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Three

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering

Mobile Ordering Kitchen Safety Fine Dining Food Safety

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What Your Financial Statements Are Telling You—And How to Listen!

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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. After a challenging 2024, it’s promising to see restaurant operators looking ahead to 2025 with optimism.

2025

2025 Loyalty Program Customer Experience Online Ordering

How Restaurant Franchises Are Growing Through Rising Inflation

Modern Restaurant Management

AUGUST 23, 2022

Yet restaurant franchise organizations continued to see strong franchisee interest post-pandemic, and investors anticipate that these brands will perform well even during a recession or under an inflationary environment. Costs of all resources involved in restaurant operations are rising. Evaluating Resources.

Franchise

Franchise Franchising Loyalty Program Food Supply

MRM Franchise Feed: TCBY at 40 and, Mr. Potato Spread to Franchise

Modern Restaurant Management

JUNE 17, 2021

MRM Franchise Feed features the latest news in the restaurant and MUFSO franchising landscape. " Part of Famous Brands International, TCBY first opened in 1981 in Arkansas and currently has 250-plus franchise locations worldwide. ” Franchise opportunities remain in areas across the U.S., Happy Birthday, TCBY.

Franchise

Franchise Franchising Food Truck Loyalty Program

10 Tips To Make Your Franchise Feel Local

Modern Restaurant Management

AUGUST 19, 2022

Many people make the mistaken assumption that franchises are not local businesses. Fortunately, there are steps you can take to make your franchise restaurant a mainstay of your community. Unfortunately, many people do not equate a franchise with a locally owned business. Local Stakeholders Create Community. by the end of 2022.

Franchise

Franchise Franchising Social Media Loyalty Program

MRM Franchise Feed: flip’d and the Juicey Awards

Modern Restaurant Management

MAY 28, 2021

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Clean Juice®, honored its franchise partners during its annual Juicey Awards event. Comeback Operator of the Year : Scott Teverbaugh, Fishers, IN. million guests.

Franchise

Franchise Franchising Fast Casual Loyalty Program

MRM Franchise Feed: Virtual BBQ and Pieology in China

Modern Restaurant Management

AUGUST 14, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Because the facility includes a kitchen for restaurants to prepare foods, the only equipment needed to operate a Dickey’s location is a smoker and a warming cabinet.

Franchise

Franchise Franchising Kitchen Safety Food Safety

MRM Franchise Feed: Church’s Goes Hybrid and Curry Up Incentives Now

Modern Restaurant Management

JULY 30, 2021

MRM Franchise Feed features news about the restaurant franchise (MUFSO) landscape. This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. KFC Foundation Launches MyChange. “We are very excited about our partnership with SaverLife.

Franchise

Franchise Franchising Fast Casual Point of Sale

MRM Franchise Feed: Modular Chicken and 2020 Year-End Results

Modern Restaurant Management

JANUARY 22, 2021

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Dave’s Hot Chicken is spicing up its 2021 franchise development strategy. Modular Chicken. Golden Chick is introducing its first modular constructed building.

Franchise

Franchise Franchising 2020 2021

Decoding Digital Barriers in Restaurant Loyalty Initiatives

Modern Restaurant Management

OCTOBER 10, 2023

For franchise owners, maintaining uniform excellence across all outlets is key. For franchise owners, analyzing data across all branches can unveil patterns that might go unnoticed on an individual scale. Simplifying Loyalty Programs Efficiency in integrating loyalty programs can distinguish between successful and failed initiatives.

Loyalty Program

Loyalty Program Franchise Franchising Social Media

MRM Research Roundup: Holiday Spending, Franchise Optimism, and Pickle Energy

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff.

Franchise

Franchise Franchising 2024 Mobile Ordering

MRM Franchise Feed: Wing Zone Revitalization and Real Food BK

Modern Restaurant Management

SEPTEMBER 10, 2021

MRM's Franchise Feed features news on the restaurant franchise and MUFSO landscape. The team will leverage Ike’s Love & Sandwiches’ strengths and experience to systemize operations, expand digital marketing, leverage buying power and share resources to grow the brand. Habit Signs Franchise Development Deal.

Franchise

Franchise Franchising Food Fast Casual

MRM Franchise Feed: Arby’s ‘Beefs’ Up and SONIC Swag

Modern Restaurant Management

MARCH 26, 2021

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Flynn now owns and operates a combined total of 2,355 quick-service, fast casual and casual dining restaurants, generating $3.5 Flynn Acquires Hefty Portfolio.

Franchise

Franchise Franchising Fast Casual Loyalty Program

MRM Franchise Feed: Kitchen of the Future, Restaurant Sherpas and Dunkin’ Hirin’

Modern Restaurant Management

JUNE 12, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

Franchise

Franchise Franchising Food Safety Kitchen Safety

MRM Franchise Feed: Frictionless QDOBA and Crisp & Greens Goes National

Modern Restaurant Management

OCTOBER 22, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. The new formats come on the heels of a major multi-unit franchise development strategy announced last month that is set to grow the brand to 2,000 units. QDOBA's New Concept.

Franchise

Franchise Franchising Loyalty Program Kitchen Safety

MRM Franchise Feed: CPK in Canada and Real Famous BBQ

Modern Restaurant Management

FEBRUARY 6, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. ” Samira Shariff brings nearly 40 years of experience building successful restaurant brands in Alberta as a multi-unit franchise owner and operator in Edmonton.

Franchise

Franchise Franchising Fast Casual 2019

For Restaurant Owners, Cybersecurity is a People Problem

Modern Restaurant Management

MARCH 20, 2020

With every online order, millions of customers are entrusting restaurant owner/operators with their most essential information. However, thanks to the explosion of online ordering, owner/operators are left managing massive data sets — without any experience in doing so.

Online Ordering

Online Ordering Email Marketing Website Management Franchise

How Education Can Attract Workers to QSRs Amid High Turnover

Modern Restaurant Management

OCTOBER 10, 2024

What can operators do to address this problem? Investing in employee education can yield substantial returns for QSR owners and operators. Consider a large Mexican fast-casual chain that implemented a tuition coverage program for employees pursuing degrees in fields like agriculture, culinary arts, and hospitality.

Education

Education Loyalty Program Leadership Fast Casual

What Can Restaurants Do to Survive the Winter Season?

Modern Restaurant Management

DECEMBER 30, 2020

Franchise brands have the benefit of higher levels of awareness and national brand marketing dollars behind them. Independently owned restaurants face a much tougher road, although they may inspire stronger local customer loyalty. Innovative loyalty programs should also be considered.

Loyalty Program

Loyalty Program Email Marketing Online Ordering Employee Relations

MRM Franchise Feed: CPK’s Franchise Momentum and Rex’s Rebuilds

Modern Restaurant Management

NOVEMBER 20, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. CPK Brings on Franchise Veteran. Since then, the couple has worked to streamline operations and build-out the menu, while also repositioning the brand for expansion.

Franchise

Franchise Franchising Customer Experience 2020

MRM Franchise Feed: Tropical in Colorado and The Halal Guys New App

Modern Restaurant Management

DECEMBER 12, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Tropical Smoothie Cafe signed two multi-unit franchise agreements to develop 38 new cafes across the state of Colorado, including a 27-unit deal and an 11-unit deal. . "The

Franchise

Franchise Franchising Loyalty Program Book

Heading in the Right Direction on the Road to Restaurant Recovery

Modern Restaurant Management

AUGUST 11, 2021

As such, Tork conducted research to understand the consumer mindset when it comes to lunchtime behavior during the workweek and through these insights, created key tips to help improve business operations. For example, in 2019, a Cincinnati-based restaurant, Buffalo Wings & Rings, a franchise with 60 locations across the U.S,

Loyalty Program

Loyalty Program Social Media Mobile Ordering Online Ordering

2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. During peak seasons, considering outsourcing certain services becomes a practical solution to ensure seamless operations. Read the first part, here.

2024

2024 Loyalty Program Cash Management Customer Experience

Everything You Need To Know About the Increasing Role of AI in Restaurants

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. AI is a program developed by humans to respond to a set of instructions under specific environments. What are AI and ML? And, restaurants need to adapt.

Front of House

Front of House Mobile Ordering Loyalty Program Back of House

Expert Weighs in on Subway and Red Lobster News

Modern Restaurant Management

MAY 22, 2024

. "This transaction reflects Subway's long-term growth potential, and the substantial value of our brand and our franchisees around the world," said John Chidsey, CEO of Subway, adding that there are no anticipated changes to the company's leadership team, strategic focus or operating plans. What’s next for Subway?

Front of House

Front of House Back of House Leadership Franchise

Innovative Models Keep Restaurant Revenue and Supply Chain Flowing

Modern Restaurant Management

JUNE 18, 2020

Recognizing this shift, Freshii , a fast-casual franchise with hundreds of locations globally, created a corporate partnership that enables companies to offer meal kits and market baskets at a discount to their employees. and grocery boxes delivered directly to home offices.

Supplies

Supplies Innovation Food Supply Loyalty Program

Restaurant Experts’ 2021 Outlook, Part Two

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Now brands are trying to balance speed to market and operational readiness. Many brands went full speed ahead without taking operations and associate investments into consideration.

2021

2021 Mobile Ordering Kitchen Safety Loyalty Program

Five Tips to Minimize Super-Sized Labor Costs

Modern Restaurant Management

AUGUST 15, 2024

If a franchise needs four employees to serve 60 customers per hour, they’ll require only three skilled staff to complete the same task. The short-term costs of a comprehensive training program may be high but the investment will pay handsome dividends in the long run.

Loyalty Program

Loyalty Program Hiring Point of Sale Recruiting

Teriyaki Madness: From Oops to Opportunity

Modern Restaurant Management

MAY 20, 2022

" Boyce explained TMAD's loyalty program has a lot of data and that loyalty guests spend 16-19 percent more than non-loyalty guests. "In So far in 2022, Teriyaki Madness has sold 72 franchise units and plans to open 30 more locations by the end of the year. times in the same time period."

Email Marketing

Email Marketing Loyalty Program Point of Sale Download

Restaurant Loyalty Programs to Boost Revenues

Cheetah

JANUARY 13, 2022

Restaurants, retailers and airlines have been using loyalty programs to drive revenue for nearly three centuries. From their humble, though ingenious, beginnings as copper tokens and stamps, through the era of credit card clubs, to today’s mobile apps, loyalty programs have become indispensable marketing tools.

Loyalty Program

Loyalty Program Mobile Ordering Airlines Merchandise

Deals Over Disses: QSR Marketing Post-COVID

Modern Restaurant Management

MAY 8, 2020

Take it Local : A large number of QSR locations are franchised, meaning the owner is operating similar to a small business. Local franchise owners can appeal to the local consumer by putting a personal face behind a big name QSR brand. Welcome to _, how can I get your order started today?

Marketing

Marketing Franchise Franchising Social Media

Tyga Bites and Sushi with an Attitude

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety

Food Safety Mobile Ordering Online Ordering Kitchen Safety

MRM Research Roundup: 2022 Restaurant Trends

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Operator optimism and investment fuels future credit needs.

2022

2022 Mobile Ordering Guest Recovery Point of Sale

People Focused, Tech Forward: How Nathan’s Famous Plans to Transform the Brand

Modern Restaurant Management

JUNE 9, 2020

. ” Our franchisees are concerned with their livelihood, and the well-being of their employees, we’ve tried to ensure we’re fully up to speed on all programs that might benefit our franchisees, and remain a resource to them.” and Canada. James Walker. added social distancing stickers, and sanitizer stations.

Kitchen Safety

Kitchen Safety Franchise Franchising Food Safety

The Top 25 Restaurant Management Apps for Owners and Operators

7 Shifts

FEBRUARY 8, 2024

You’ll also gain powerful data into your guests’ behavior and preferences, which you can feed back into your marketing efforts or your loyalty program. However, Eat App's capabilities touch so much more than reservations: payments, email marketing , and streamlined operations all come with this app. Get a Demo 6.

Management

Management Management Operations Mobile Ordering

The Top 25 Restaurant Management Apps for Owners and Operators

7 Shifts

FEBRUARY 8, 2024

You’ll also gain powerful data into your guests’ behavior and preferences, which you can feed back into your marketing efforts or your loyalty program. However, Eat App's capabilities touch so much more than reservations: payments, email marketing , and streamlined operations all come with this app. Get a Demo 6.

Management

Management Management Operations Mobile Ordering

2024 Outlook: Restaurant Trends and Challenges, Part One

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. The artistry of chefs and the creativity of restaurateurs will continue to be at the forefront, while these tools become operational enhancers.

2024

2024 Fast Casual Food Safety Insurance

Face Pay Network, Restaurant of the Future and The Main Course

Modern Restaurant Management

AUGUST 19, 2020

. “Restaurant of the Future: How to Take Advantage of the Digital Transformation,” a panel discussion about how technology spurred by COVID-19 will help shape the way restaurants operate, will take place on Thursday, Aug. PopID accounts also tie to loyalty programs for automatic credit with every purchase.

Kitchen Safety

Kitchen Safety Loyalty Program Delivery Customer Service

Technology Upgrades That Make a Difference

Modern Restaurant Management

AUGUST 25, 2022

But the pandemic changed everything, and most of the technology that owners and operators adapted to stay afloat has become the new reality. Expect to see your favorite food franchises and QSRs adopt voice automation in drive-through settings to help ease staff members’ workloads, reduce labor shortage pain points and boost speed.

Technology

Technology Mobile Ordering Social Media Customer Experience

How Restaurants Can Attract Gen Z Customers by Embracing Brand Purpose and Social Responsibility

Modern Restaurant Management

JUNE 12, 2023

For restaurant owners or franchise managers, the importance of brand purpose and social responsibility can’t be overstated, especially when attracting the Gen Z demographic. Brand purpose is crucial in the management of restaurants as it can significantly enhance customer loyalty, employee engagement, and overall business performance.

Social Media

Social Media Loyalty Program Communication Website Management

COVID-19 Resources for Restaurants

Modern Restaurant Management

APRIL 14, 2020

In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners.

Online Ordering

Online Ordering Back of House Customer Service Small Business

Feed the Front Line, Small Brand, Big Heart and Seafood for Heroes

Modern Restaurant Management

APRIL 20, 2020

ezCater launched Feed the Front Line , a program that helps anyone contribute meals to healthcare workers fighting coronavirus. In just over a week, the program has already sent more than 20,000 meals to 145 hospitals across the country. Feed the Front Line. In its first few days, the campaign raised $5,800.

Healthcare

Healthcare Small Business Kitchen Safety Front of House

How Does a Single-Location Independent Operator Restaurant Compete with Chain Franchises?

How to Consolidate Your Gift Card Program to Promote Cross-Brand Loyalty

Webinars

Trending Sources

Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Three

Webinars

2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

How Restaurant Franchises Are Growing Through Rising Inflation

MRM Franchise Feed: TCBY at 40 and, Mr. Potato Spread to Franchise

10 Tips To Make Your Franchise Feel Local

MRM Franchise Feed: flip’d and the Juicey Awards

MRM Franchise Feed: Virtual BBQ and Pieology in China

MRM Franchise Feed: Church’s Goes Hybrid and Curry Up Incentives Now

MRM Franchise Feed: Modular Chicken and 2020 Year-End Results

Decoding Digital Barriers in Restaurant Loyalty Initiatives

MRM Research Roundup: Holiday Spending, Franchise Optimism, and Pickle Energy

MRM Franchise Feed: Wing Zone Revitalization and Real Food BK

MRM Franchise Feed: Arby’s ‘Beefs’ Up and SONIC Swag

MRM Franchise Feed: Kitchen of the Future, Restaurant Sherpas and Dunkin’ Hirin’

MRM Franchise Feed: Frictionless QDOBA and Crisp & Greens Goes National

MRM Franchise Feed: CPK in Canada and Real Famous BBQ

For Restaurant Owners, Cybersecurity is a People Problem

How Education Can Attract Workers to QSRs Amid High Turnover

What Can Restaurants Do to Survive the Winter Season?

MRM Franchise Feed: CPK’s Franchise Momentum and Rex’s Rebuilds

MRM Franchise Feed: Tropical in Colorado and The Halal Guys New App

Heading in the Right Direction on the Road to Restaurant Recovery

2024 Outlook: Restaurant Trends and Challenges, Part Three

Everything You Need To Know About the Increasing Role of AI in Restaurants

Expert Weighs in on Subway and Red Lobster News

Innovative Models Keep Restaurant Revenue and Supply Chain Flowing

Restaurant Experts’ 2021 Outlook, Part Two

Five Tips to Minimize Super-Sized Labor Costs

Teriyaki Madness: From Oops to Opportunity

Restaurant Loyalty Programs to Boost Revenues

Deals Over Disses: QSR Marketing Post-COVID

Tyga Bites and Sushi with an Attitude

MRM Research Roundup: 2022 Restaurant Trends

People Focused, Tech Forward: How Nathan’s Famous Plans to Transform the Brand

The Top 25 Restaurant Management Apps for Owners and Operators

The Top 25 Restaurant Management Apps for Owners and Operators

2024 Outlook: Restaurant Trends and Challenges, Part One

Face Pay Network, Restaurant of the Future and The Main Course

Technology Upgrades That Make a Difference

How Restaurants Can Attract Gen Z Customers by Embracing Brand Purpose and Social Responsibility

COVID-19 Resources for Restaurants

Feed the Front Line, Small Brand, Big Heart and Seafood for Heroes

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