7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Table of Contents. Undercooking.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

JANUARY 31, 2024

You're responsible for tactical duties like training new hires, conducting performance reviews, disciplining rule breakers and poor performers, and handling compensation changes—in addition to more interpersonal tasks like mentorship and ensuring professional growth. This part of the job is arguably the most multi-faceted.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

MARCH 1, 2022

Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge.

Front of House 230

Front of House Loyalty Program Back of House Training 230

Modern Restaurant Management

APRIL 29, 2021

Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly. Two-thirds of new hires signing up for DailyPay. While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions.

Fast Casual 221

Fast Casual Hiring Online Ordering Front of House 221

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. Stadium and other sport event venues have a front row seat to these plays – and to what happens when the right talent gets on the field and execute. We’ve got a few tips from the workforce management front office here at Fourth. User Network. Social Media.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Modern Restaurant Management

JULY 19, 2021

By outsourcing functions like the recruitment process, regular kitchen cleaning, and exterior and janitorial services, managers and staff alike can focus on their core expertise. First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations.

Guest Recovery 203

Guest Recovery Recruiting Front of House Customer Service 203

Modern Restaurant Management

JUNE 3, 2021

Kitchen and front-of-house employees are simply harder to find. Host a hiring party : Make recruiting memorable. Taco Bell, for example, recently held hiring parties nationwide, an initiative in its fourth year. Interviews with potential employees are being scheduled, but no-shows are the norm.

Ordering 179

Ordering Front of House Hiring Recruiting 179

7 Shifts

JUNE 16, 2022

These subjects might include feedback on new multi-unit restaurant technology , menu and marketing initiatives, as well as assistance navigating supply chain, economic, or hiring difficulties. They all prevent franchisors from seeing the day-to-day pains and successes that their franchisees experience. Table of Contents.

Franchise 370

Franchise Franchising Communication Front of House 370

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID.

Technology 225

Technology Loyalty Program Fast Casual Email Marketing 225

7 Shifts

JUNE 8, 2020

Andrea: “ Recruiting and retaining a strong team in an industry where high turnover is a known concern.” As we serve the restaurant industry, it's important to us that we prioritize candidates with previous industry experience. It's only fitting that some of our employees have hands-on experience in the industry. Rachel: “The people!

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. One staff member could be lost from the front of house for up to an hour taking phone calls for 20 takeaway orders. With restrictions easing, customers are excitedly returning to their favorite restaurants.

Mobile Ordering 186

Mobile Ordering Ordering Front of House Guest Recovery 186

7 Shifts

NOVEMBER 14, 2024

From onboarding new hires to upskilling existing staff, a comprehensive training program can improve customer service, boost efficiency, and foster a positive work culture. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Restaurant365

AUGUST 27, 2021

Recruitment (and retention) have long been challenges in the restaurant industry, but operators are currently having difficulty filling unprecedented numbers of open positions. Most restaurants are trying to hire right now. Most restaurants are trying to hire right now. Cultivate an online presence. What will they find?

Recruiting 151

Recruiting Social Media Front of House Hiring 151

Modern Restaurant Management

OCTOBER 5, 2021

Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. Although employment numbers are on the upswing, employment at eating and drinking establishments was still 1.5 Bureau of Labor statistics.

Technology 223

Technology Tip Distribution Front of House Loyalty Program 223

Modern Restaurant Management

DECEMBER 16, 2021

Tackle the Labor Shortage with Hiring Incentives. While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022.

2022 189

2022 Hospitality Loyalty Program Point of Sale 189

Modern Restaurant Management

APRIL 11, 2022

This can include asking for recommendations or referrals for new hires, as well as checking in on the morale and mental health of the team. As Americans reach for a potential post-pandemic world, the restaurant industry continues to reel from two years of economic, staffing and supply chain chaos. Team meetings can also be extremely helpful.

Healthcare 203

Healthcare Cash Management Social Media Communication 203

7 Shifts

NOVEMBER 19, 2019

Before restaurants can record a profit, they need to take several expenses into account—inventory, kitchen equipment, building utilities, and of course, labor. What is Restaurant Labor Cost Percentage? Some businesses choose to calculate labor cost as a percentage of operating costs rather than a percentage of sales.

Management 253

Management Management Employee Relations Restaurant Law 253

ChowNow

SEPTEMBER 6, 2024

Hiring the right team is one of the most critical decisions you’ll make as a restaurant owner. In this post, we’ll explore why being thoughtful about your team structure matters and how you can set up your restaurant for success with the right hiring and staffing strategies.

Hiring 78

Hiring FOH Recruiting Fine Dining 78

Open for Business

NOVEMBER 21, 2022

Streamline the front of house. Run a smooth back of house. Streamline the front of house. Keeping front-of-house activities humming like a well-oiled machine is important for every restaurant. Keeping front-of-house activities humming like a well-oiled machine is important for every restaurant.

Technology 147

Technology Front of House Back of House Online Ordering 147

Cheetah

JUNE 25, 2021

The problem is not just with hiring. Hire less people. Another way to hire less kitchen staff and retain existing workers is by making prep time more efficient. You could afford to hire less cooks if they could get more work done in less time. >>> Table of Contents. Flexible scheduling.

Front of House 147

Front of House Back of House Guest Recovery Hiring 147

Restaurant365

MAY 7, 2021

Employee retention and recruitment have long been a challenge in the restaurant industry. While restaurant owners and operators are certainly relieved to be coming out on the other side of the pandemic, restaurant hiring has become a looming challenge. Staffing challenges existed pre-pandemic. million jobs.

Hiring 78

Hiring Recruiting Employee Relations Social Media 78

Modern Restaurant Management

DECEMBER 19, 2019

When you are part of the restaurant industry, catch phrases such as “low unemployment rate” and “revolving door” seem to find their way into any conversation involving hiring and retention. While this is great for the economy, it can make hiring managers feel as though they are running at full speed on a hamster wheel.

Fast Casual 124

Fast Casual Hiring Front of House Casual 124

Lavu

SEPTEMBER 29, 2023

million, while the number of hires was 1.3 million, while the number of hires was 1.3 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023. This statistic is based on a survey of restaurant operators conducted in January 2023.

Loyalty Program 167

Loyalty Program Front of House Mobile Ordering Customer Service 167

Restaurant365

APRIL 26, 2022

Hiring restaurant employees and retaining them is no longer just an issue for the HR team. As the staffing shortage continues to negatively impact profitability, you as a CFO must play a critical role in your restaurant group’s hiring and retention strategy. Addressing the hiring crunch. The high cost of employee turnover.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

7 Shifts

JANUARY 31, 2024

You're responsible for tactical duties like training new hires, conducting performance reviews, disciplining rule breakers and poor performers, and handling compensation changes—in addition to more interpersonal tasks like mentorship and ensuring professional growth. This part of the job is arguably the most multi-faceted.

Management 195

Management Management Kitchen Safety Front of House 195

Hot Schedules

FEBRUARY 23, 2022

For businesses, retaining employees (and hiring in the first place) has become the number one prerogative – just to keep the lights on. Whether discounts on travel, events, retail shopping, or wellness shopping, giving employees greater access to products and services is an effective recruiting pitch. b3lineicon|b3icon-list-add|?|List

Employee Relations 147

Employee Relations Front of House Waste Hotels 147

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 215

Mobile Ordering Front of House Customer Service Customer Experience 215

Restaurant365

SEPTEMBER 7, 2021

For many, the current labor shortage centers around both restaurant hiring and employee retention difficulties. The shortage is especially acute for back-of-house employees, such as prep cooks, line cooks, and dishwashers. Always Be Hiring with an Eye on Retention. Even when we’re theoretically fully staffed, we’re still hiring.

Hiring 60

Hiring Front of House Recruiting Back of House 60

Modern Restaurant Management

DECEMBER 14, 2021

A drop in employee retention & difficulty in hiring. Managers lack the tools to properly schedule employees and plan for shifting consumer demands, and as a result, businesses are paying for redundant overworked labor, or having to manage with inadequate labor due to hiring challenges. This issue will carry into 2022 and beyond.

2022 189

2022 Food Supply Mobile Ordering Customer Experience 189

Restaurant365

JANUARY 7, 2020

Tips for Hiring Millennials. Keeping these values in mind can help you have productive conversations with potential hires and new team members. Millennials do tend to be more interested in prioritizing a healthy work-life balance, so emphasizing any flexibility in shifts or workloads can be a benefit to your hiring.

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120

7 Shifts

NOVEMBER 1, 2022

You need to put yourself in front of diners, get them in your door, and turn them into ambassadors of your restaurant that come back and tell their friends about you. Restaurant owners and operators wear a lot of hats. We live in a world where diners are inundated with choices. There are more options for eating out than ever before.

Seating 221

Seating Email Marketing Marketing SEO 221

7 Shifts

MARCH 29, 2023

I think there's been a very big change in landscape of how we're recruiting and how purpose-driven restaurants need to be versus just selling an experience.” “Yeah, I've always been admiring from a distance, the Barteca brand when it was Barcelona and bartaco. What does your brand mean? How is your brand involved in the community?

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Ken Burgin

FEBRUARY 13, 2024

By proactively addressing these questions during the interview process or in job postings, you can create a more effective recruitment experience. If the managers or owners doing an interview raise and answer these job applicant questions, they will have a better rapport with applicants. What is the kitchen’s work culture like?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

The Restaurant Times

MARCH 10, 2022

You must captivate interest to hire and retain your restaurant staff. Because the recruiting process consumes significant time and money, you want to ensure that it is done right the first time. How To Hire And Retain Restaurant Staff . Here is how to hire and retain your restaurant staff. Hire The Right Talent.

Hiring 52

Hiring Healthcare Recruiting Insurance 52

EATER

APRIL 26, 2021

Alice Cheng, CEO of hospitality industry job search engine Culinary Agents , has a macro view of the hiring trends across various cities and states and is a careful observer of candidate behavior. “A Many workers still don’t feel safe returning to work during a pandemic. But not right away. They will come back in waves and on their timeframe.

Back of House 98

Back of House Front of House Hiring Hospitality 98

Modern Restaurant Management

DECEMBER 31, 2019

They touched on topics such as delivery, ghost (dark) kitchens, automation, plant-based menu items, food waste, sustainability, staffing and retention and more. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Food Halls – the numbers for current and future growth are substantial.

2020 138

2020 Kitchen Safety Consumer Goods Point of Sale 138

Goliath Consulting

JANUARY 6, 2019

Britt Cloud, Goliath’s Consulting Chef, directs back of house operations and works with the current chef/kitchen manager to restructure inventory, food costing, menu, labor, and health policies. Front of House operations is a steady balance of guest needs, employee personalities, efficient strategies, and health and safety enforcement.

Management 60

Management Management Front of House Back of House 60