Modern Restaurant Management

SEPTEMBER 21, 2020

After speaking with restaurant owners and operators, we realized we needed to expand our product offering beyond just helping manage their front-of-house better with Yelp Waitlist and Yelp Reservations. Here’s a wild guess: your plan for 2020 didn’t involve a restaurant-crushing pandemic. Neither did mine.

Front of House 488

Front of House 2009 Reservations Website Management 488

ChowNow

FEBRUARY 12, 2025

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. 4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity. Everything is getting more expensive.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

FEBRUARY 2, 2024

With their ability to connect various facets of restaurant operations and provide real-time data and insights, networking solutions present a powerful tool for overcoming these challenges and setting a new standard for efficiency and customer service in the industry.

Operations 472

Operations Front of House Customer Service Customer Experience 472

Modern Restaurant Management

MARCH 29, 2023

The reservation was made months in advance, and each course was designed with intention and artistry. The wonderfully diverse makeup of the restaurant workforce (49 percent of employees are minorities) presents unparalleled opportunities centered around food, especially with regard to menu development and team bonding.

Hospitality 472

Hospitality Front of House Leadership FOH 472

Culinary Cues

OCTOBER 20, 2021

The kitchen is a place where those who are successful come to the realization that those later aptitudes are enhanced through experience – the more you do, the better you become. Some talented people are not the best cooks and chefs and quite often the most intelligent (using commonly referred to scales of measurement) are lacking in common sense.

Front of House 492

Front of House Uniforms Back of House Kitchen Safety 492

7 Shifts

OCTOBER 1, 2024

Presentation also matters. Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals. These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

JULY 23, 2024

When we talk about the “restaurant of the future,” labor compliance isn’t exactly the flashiest or most exciting topic to include—certainly not when juxtaposed with salad-making robots and personalized digital menus. This will give them an informed perspective on how the technology can best benefit their business.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

EATER

JULY 1, 2024

And so when it came time to prepare for her role as Natalie, Elliott turned first to Unreasonable Hospitality , the book written by The Bear co-producer and prolific restaurateur Will Guidara, for insight into how front-of-house employees approach their work. Abby Elliott as Natalie “Sugar” Berzatto in The Bear. |

Management 284

Management Management White Paper Cash Management 284

Culinary Cues

MAY 16, 2022

The reservation book was full for tonight – more than 200 recorded and no room for walk-ins. Tom and everyone else knew that more than half of those reservations would be crammed into the 7:00 hour; so, there would be no room for mistakes and no patience for a lack of adequate mise en place. Your dictionary.

Café 439

Café Front of House Point of Sale Back of House 439

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Table of Contents.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Culinary Cues

SEPTEMBER 15, 2022

This is a topic I have presented numerous times and it seems as though whenever I travel it rises to the top of my thinking. Ironically, there is always room to be great and there is plenty of room to be mediocre. The choice to be great or not so great is in the hands of the restaurateur and the folks who make a living with food.

Fine Dining 450

Fine Dining Front of House Customer Service Customer Experience 450

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. A full 55% of consumers consider takeout and delivery essential to their restaurant experience.

Management 367

Management Management Operations Mobile Ordering 367

Culinary Cues

MAY 15, 2021

Even through the most challenging and tragic experiences, when the lessons are quite vivid – we quickly push aside the need to change in favor of a return to what is considered “normal”. The restaurant industry continues to be devastated – not just as a result of the pandemic but because the pandemic brought underlying issues to the surface.

Customer Experience 450

Customer Experience Cash Management Customer Service Front of House 450

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. A full 55% of consumers consider takeout and delivery essential to their restaurant experience.

Management 352

Management Management Operations Mobile Ordering 352

Culinary Cues

SEPTEMBER 4, 2020

In the moment, however, there are loads of things that we miss, things that make us shake our heads in disbelief, things that we long for – a return to a time when our greatest concern as a chef was our reservation list and daily mise en place. At this point we are all hoping that 2020 will just fade from our memories.

2020 373

2020 Back of House Front of House Food Order 373

EATER

JANUARY 28, 2021

Consider the presentation, he says, or how the staff feels like family. For restaurants housed within hotels, with plenty of empty suites to spare, an inevitable union emerged: Why not briefly fill rooms by offering an exclusive evening of private pandemic dining? Then, of course, there’s the Chiang Mai duck carnitas.

Hotels 343

Hotels Fine Dining Dine-in Front of House 343

7 Shifts

JUNE 16, 2022

They all prevent franchisors from seeing the day-to-day pains and successes that their franchisees experience. Throw in dozens of locations to manage, and visibility becomes foggy. That's why many franchisors rely on a franchise advisory council (FAC). Table of Contents. Purpose of a Franchise Advisory Council? Who Should be on the FAC?

Franchising 370

Franchising Franchise Communication Front of House 370

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. Whatever plans and forecasts you had for your restaurant are yesterday’s bread now. But as restaurants reopen and business starts to pick up again, it’s important you pick up your marketing plan too. So, where do you start?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

2024 474

2024 2023 Food Order 2013 474

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. Worse yet, some may leave simply because they do not feel valued or that there is no meaning attached to the work they do. Be Flexible.

Front of House 370

Front of House Back of House Communication Customer Service 370

Modern Restaurant Management

AUGUST 5, 2020

While TouchBistro has previously partnered with providers of loyalty solutions, this acquisition will provide the company with a proprietary solution that is much more deeply integrated into the TouchBistro platform and its ecosystem of products like Online Ordering and Reservations. TouchBistro Acquires TableUp.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

7 Shifts

NOVEMBER 17, 2020

Sales: If the employee works a front-of-house role, review their upselling efforts in your POS. Perhaps you loved that job because you were good at it, because you clicked with your coworkers, or maybe because your supervisors made you feel appreciated. Did you know that highly-engaged restaurant employees generate almost 1.5x

Point of Sale 370

Point of Sale Download Communication Reference 370

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Restaurant of the Future Panel.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

EATER

SEPTEMBER 11, 2024

Margins are tighter than ever as restaurants try to balance higher costs of rent and ingredients, reservation site fees and insurance premiums , and paying fair wages, all while trying to keep prices at a level customers will actually pay. We recommend new places with caveats. The food was great,” we say, “but.” Was it worth it?

Pricing 363

Pricing Back of House Food Order Food Supply 363

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image.

Front of House 52

Front of House FOH Back of House Online Ordering 52

7 Shifts

DECEMBER 4, 2020

Payroll jargon and processes aren't intrinsically complicated; they're usually just presented in difficult-to-understand ways. Did you know that payroll/labor makes up almost one-third of a restaurant's operating costs ? We're here to demystify payroll so you can spend more time every week growing your business and doing what you do best.

2021 370

2021 Tip Distribution Restaurant Law Insurance 370

EATER

MAY 9, 2023

Since a restaurant’s business model relies on food and drink primarily, it functions like a venue with in-house catering. Since a restaurant’s business model relies on food and drink primarily, it functions like a venue with in-house catering. That dish you crave so badly? Finally, all your loved ones will understand why.

Back of House 246

Back of House Events Front of House Beverage 246

Restaurant Clicks

OCTOBER 9, 2021

Kid Shelleen’s Charcoal House & Saloon. Located in the Trolley Square neighborhood, Kid Shelleen’s Charcoal House & Saloon has a cool and relaxed atmosphere. Wilmington, Delaware, is known for its performing arts venues, tax-free shopping, and world-class restaurants. Best Restaurants in Wilmington. Order Online.

Back of House 147

Back of House Front of House Fast Casual Online Ordering 147

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. SpotOn Secures $60M Funding. SpotOn Transact, Inc. secured $60 million in Series C funding.

Serving 517

Serving White Paper Food Recycling 517

Restaurant Clicks

DECEMBER 25, 2021

I recommend making Dinner reservations since the location is popular for date night or an intimate meal with friends. Make a Reservation. You can stop by the restaurant, right in front of Mitchell Boulevard Park, during the day or for an extended happy hour. Make a Reservation. Make a Reservation. Story Hill BKC.

Front of House 133

Front of House Seasonal Menu Online Ordering Reservations 133

Modern Restaurant Management

MAY 12, 2020

In this edition of MRM News Bites, read about efforts to help the restaurant industry and heroes as well as "new normal" restaurant technology and products. Dining Bond Goes Global. The Dining Bond Initiative, a campaign that helps get funds to restaurants impacted by the coronavirus COVID-19, has gone global.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

Lavu

OCTOBER 13, 2023

What is Restaurant Table Turnover Rate? Table turnover rate measures of how often a table is occupied by a new group of guests during a specific period of time. It is calculated by dividing the number of guests served by the number of tables available during that time period. The ideal turnover rate changes based on type of restaurant.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Clover - Restaurants

SEPTEMBER 4, 2024

In each case, the table will need cleaning and set-up before the next party of guests can sit down. Table turnover rate (TTR) refers to the time a party of guests spends sitting at their table in your establishment–whether it’s a quick-service restaurant, fine dining, or something in between. Divide by the number of tables in your restaurant.

Front of House 88

Front of House Mobile Ordering Back of House Customer Service 88

Restaurant Clicks

DECEMBER 18, 2021

Citizen Public House FnB Restaurant VIRTU Honest Craft Cafe Monarch Chula Seafood Hush Public House Andreoli Italian Grocer Franco’s Italian Caffe Shinbay Postino Kierland Twisted Grove Sel Talavera The Capital Grille Eddie V’s Prime Seafood. Citizen Public House. Make a Reservation. FnB Restaurant.

Fine Dining 104

Fine Dining Front of House Seasonal Menu Website Management 104

Modern Restaurant Management

JUNE 12, 2020

Dunkin' Hirin' As more of America opens up, Dunkin’ franchisees are seeking to hire up to 25,000 new restaurant employees at Dunkin’ locations, from front-counter to restaurant management, creating immediate jobs that offer long-term education benefits and key career skills for people all across the U.S.

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

Restaurant Clicks

NOVEMBER 9, 2021

Make a Reservation. Make a Reservation. Originally, the location housed an actual garage. Make a Reservation. What better place to go for fresh, authentic sushi than Miami? When you visit, you’ll probably notice a sushi restaurant pretty much around every street corner. Best Sushi in Miami. Azabu Miami Beach.

Front of House 111

Front of House Reservations Back of House Online Ordering 111

Restaurant Clicks

NOVEMBER 22, 2021

AlMar Cecconi’s Atrium Dumbo Westville Dumbo Seamore’s Dumbo Celestine Jacob’s Pickles Superfine Thai sidewalk dumboLUV Bread & Spread Front Street Pizza Bklyn Wild Sugarcane Time Out Market New York Em Vietnamese Bistro The Migrant Kitchen Juliana’s Gran Eléctrica The River Café Almondine Bakery Smile To Go Vinegar Hill House.

Front of House 104

Front of House Seasonal Menu Online Ordering Café 104