7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. Managing a restaurant is a delicate routine—if we can even call it a routine.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

SEPTEMBER 26, 2022

Making Your Resume Stand Out. What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Embrace the Suck

FEBRUARY 16, 2023

Owner #2 doesn't like that it takes longer, so they tell the team they can provide a bottle or can with an empty glass. A line cook calls out to a prep cook, "Hey, we need some onions!" Three crucial minutes later, the line cook is presented with the wrong ingredient and blows up at the prep cook.

Front of House 299

Front of House Back of House Communication Hiring 299

Culinary Cues

JULY 12, 2020

It is an uneasy feeling that was pronounced as those cooks who were already at work – looked cautiously at their teammate, nodded, and turned their heads back to the work in front of them. The kitchen lights are back on, deliveries arrive, the battery of ranges is fired up, and cooks (some of us) are welcomed back.

Front of House 417

Front of House Back of House Dine-in Food Truck 417

Modern Restaurant Management

AUGUST 26, 2022

In the back of the house, rampant inflation and ongoing supply chain disruptions are cutting into margins. Simultaneously, staffing is an urgent and ongoing front-of-house concern. It is even more so for independent restaurants, which usually have one manager for all front- and back-of-house duties.

Front of House 208

Front of House Back of House Food Supply Supplies 208

Culinary Cues

DECEMBER 28, 2021

You take time to sanitize your area, firmly place a cutting board on a damp towel to keep it from slipping, draw your knives across a wet stone while honing their edge, and quickly jotting down a prep list for the next hour. You take a deep breath and smile knowing that this is where you belong, this will be a magical day.

Kitchen Safety 436

Kitchen Safety Front of House Fine Dining Back of House 436

Modern Restaurant Management

DECEMBER 22, 2022

Miso Robotics provides intelligent automation solutions for foodservice that solve some critical back-of-house kitchen operations. Modern Restaurant Management (MRM) magazine asked Jake Brewer, Miso's Chief Strategy Officer for his views on the present and future of increased robotics and automation use in restaurants.

2023 188

2023 Front of House Back of House 2022 188

Culinary Cues

MAY 20, 2024

It’s been 89 years since Escoffier stood in front of a range for the last time, yet his presence is still felt by professional cooks and chefs. In every office where I sat over the past 30 some odd years, has hung this picture of the master craftsman, leader, and ambassador of proper cooking and kitchen organization.

Hotels 282

Hotels Front of House Fine Dining Back of House 282

Culinary Cues

JANUARY 23, 2021

This can be direct (the menu item itself contributes working funds) or indirect (because the item is present on the menu – other items are more likely to sell). How you approach the design of your restaurant in this regard will determine nearly everything else. In both cases it is sales (the top line) that sets the stage for success.

Point of Sale 450

Point of Sale Front of House Back of House Customer Experience 450

Modern Restaurant Management

MARCH 24, 2023

Without this assurance, gluten-free consumers are likely to take their business elsewhere – or, worse yet, leave negative reviews on popular dining apps. Meeting the needs of gluten-free consumers also extends beyond the front of the house. How do you prevent cross-contact in your salad bar?

Training 179

Training Front of House Kitchen Safety Allergens 179

Culinary Cues

OCTOBER 20, 2021

Some from each group have been (are) quite successful while others stumble along not quite sure what steps to take next. I was thinking the other day how we may be taking away from the opportunities that the school of hard knocks provides. Make sure the mop head is clean and changed frequently. Clean floors are happy floors.

Front of House 435

Front of House Uniforms Back of House Kitchen Safety 435

Culinary Cues

SEPTEMBER 15, 2022

This is a topic I have presented numerous times and it seems as though whenever I travel it rises to the top of my thinking. Unfortunately, dining out and finding the right place to work is oftentimes a wishful roll of the dice. Find out everything you can about your guests and potential guests. I wonder why this is the case.

Fine Dining 405

Fine Dining Front of House Customer Service Customer Experience 405

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. Managing a restaurant is a delicate routine—if we can even call it a routine.

Management 195

Management Management Kitchen Safety Front of House 195

Culinary Cues

JULY 4, 2021

The quick fix may just be a dramatic change in how we plan and present our menus. Without a clear understanding of where ingredient costs are going tomorrow and next month restaurants cannot afford to be shackled to a menu that is out of control. The important reality is that we MUST MAKE CHANGES NOW!

2021 501

2021 Food Supply Seasonal Menu Supplies 501

7 Shifts

AUGUST 16, 2021

But it's the good shifts, when the front of house and back of house are flowing like a symphony, when customers are delighted, and the restaurant atmosphere feels effortless—that's the best part about restaurants. The way to run great shifts is to get out ahead and schedule pre-shift meetings. Call it out here.

Front of House 397

Front of House Back of House Customer Service Coaching 397

Culinary Cues

AUGUST 4, 2022

People do care about value and once the splash of being able to get out of the house wears off, value assessment will be paramount once again. Well then – what will? Try apathy on for size. They appear to have thrown up their hands in defeat and are now on automatic pilot just hoping to “get by”. Is it ignorance or apathy?

Front of House 340

Front of House Back of House Coaching Uniforms 340

Culinary Cues

JULY 9, 2022

I take a minute to balance the knife on my finger at the center of the bolster – amazing. It’s the start of another day in the kitchen. Seven in the morning and aside from the baker and breakfast cook, I am alone with clip board in hand and my roll bag of knives placed strategically at a workstation.

Front of House 380

Front of House Back of House Presentation Café 380

Culinary Cues

OCTOBER 24, 2022

This is where “real cooking” comes into play; where a chef demonstrates his or her ability to pull flavors out of seasonal ingredients and marry flavors to match the weather outside. More than anything else, when I was in restaurant kitchens I looked forward to planning and testing the next set of menu changes. Are you up to it?

Seasonal Menu 318

Seasonal Menu Front of House Presentation Menu 318

Modern Restaurant Management

OCTOBER 28, 2021

Improving air quality in restaurants can provide an economic benefit, as customers will feel more confident in dining out once more. However, many potential customers are still not comfortable with the idea of the dining out experience. Hesitancy to Return to Normality.

Front of House 175

Front of House Back of House Customer Experience Advertising 175

7 Shifts

FEBRUARY 8, 2024

The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. The app also lets employees take their scheduling changes into their own hands by making approved shift swaps and securely communicating with each other.

Management 367

Management Management Operations Mobile Ordering 367

Culinary Cues

JULY 31, 2023

Regardless of your career choice – dependability remains a basic assumption and unless you are fully present: physically, mentally, and emotionally, then success will never happen. If your direction is planned out then work can be, and will be, enjoyable and rewarding. Anyway – use as you see fit.

Kitchen Safety 337

Kitchen Safety Back of House Front of House Food Safety 337

7 Shifts

FEBRUARY 8, 2024

The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. The app also lets employees take their scheduling changes into their own hands by making approved shift swaps and securely communicating with each other.

Management 352

Management Management Operations Mobile Ordering 352

Culinary Cues

OCTOBER 24, 2020

Far too many times the menu takes a back seat to all other planning that will lead to serious miscalculations along the way. General Motors would never build and equip an auto plant, hire the entire staff, and create a marketing strategy until the car they intend to build is designed, prototyped, and presented to various focus groups first.

Menu 401

Menu Seasonal Menu Front of House Café 401

7 Shifts

SEPTEMBER 20, 2021

From managing overtime hours, to employee time off and availability, to making the right calls when it comes to who and when, scheduling takes a lot of time and mental energy. Not to mention, that's before you send it out to your team (a process unto itself) and have to make those always-present adjustments. Still on the fence?

Restaurant Law 370

Restaurant Law Point of Sale Back of House Front of House 370

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design.

Delivery 196

Delivery Front of House Back of House Fine Dining 196

Culinary Cues

JANUARY 6, 2020

White tower decisions without a grasp on the systemic impact of those decisions is a common flaw of leaders who are out of touch with reality. Those who are proponents of systemic thinking know that even the smallest decision, especially one made in a vacuum, will domino and cause havoc on numerous fronts. A short while back the U.S.

Government 248

Government Front of House Small Business Back of House 248

Modern Restaurant Management

MAY 8, 2024

What should restaurant operators take away from these results? Meanwhile, our research indicates that consumers want even more speed and convenience when dining out. The results give the green light for certain restaurants to introduce more front-of-house automation.

Mobile Ordering 193

Mobile Ordering Front of House Customer Service FOH 193

7 Shifts

DECEMBER 8, 2020

Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. With an average cost of $3,500 when an employee leaves, it’s something restaurateurs can’t afford. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Foodable

MARCH 30, 2021

We have a coupling: we take a sugar and a carrier, and the carrier can be a mineral, fiber, or even a protein.” When you take a bite into a sugary cake,” adds Baniel, “most of the sugar in the product never meets a receptor. Please reach out to our virtual events team to create your own today! We don’t have a new molecule.

Presentation 52

Presentation Front of House Events Technology 52

7 Shifts

DECEMBER 18, 2019

With dinner prep taking place in most restaurants from noon on, you’re open anyway—and the more diners you can attract to buy lunch, the more profitable you become. 33% of Canadians eat out for lunch most-often, not far behind the dinner crowd at 49%. With proper plating and presentation, just about any meal can be Instagrammable!

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

Culinary Cues

MAY 15, 2021

If the stakeholders in this important industry do not take the opportunity to learn from the lessons encountered, then a return to those exciting decades of growth and media glory will be difficult to envision. The glory days of the restaurant industry have been laid to rest and they may never return to any semblance of normalcy.

Customer Experience 400

Customer Experience Cash Management Customer Service Front of House 400

Modern Restaurant Management

MARCH 22, 2021

It’s easier for the front-of-the-house to present. Before you get too busy again, it’s imperative that you not only analyze your costs but take time to make adjustments to bring those costs in line. Assuming you reduced the size of your menu, it should be easier to cost everything out correctly.

Front of House 197

Front of House Back of House Customer Service Beverage 197

Modern Restaurant Management

MARCH 13, 2020

"It's a challenging time for restaurants — large and small — and we believe that there are some practical steps restaurants can take to address the social distancing concerns you and many are voicing today," said Susie Fogelson, Founder/ CEO, F&Co. "First Utmost care and attention is required today."

Front of House 199

Front of House Back of House Restaurant Law Food Safety 199

Culinary Cues

MAY 16, 2022

But when this occurrence takes place with a team, the results can be magical. She had to handle eight different menu items on those cherry red flat tops and high BTU burners and called out orders to each station on slower nights. As a cook or chef there are many days that go well and a few that challenge the best. Your dictionary.

Café 358

Café Front of House Point of Sale Back of House 358

Culinary Cues

FEBRUARY 16, 2021

I know how much time, energy, money, and heart goes into that first day when a proud operator and/or chef looks up at the front door sign that proclaims they are open for business. Every year, a significant number of new restaurants open and almost as many close their doors for good.

Fine Dining 440

Fine Dining Employee Relations Front of House Small Business 440

Ken Burgin

JULY 26, 2022

The bar is set high for hospitality images of food, venues, atmosphere and happy customers – phones can take excellent photos. If you have it properly worked out and all the food, beverages and equipment ready, you can get hundreds of shots from a half or full-day shoot – click, click, click! Kitchen – Back of House.

Front of House 78

Front of House Back of House Customer Service Beverage 78

Modern Restaurant Management

MAY 24, 2023

For example, the host stand was custom-built to allow for multiple people to operate the front of house simultaneously and the 3,000-bottle wine cellar rises two stories high and serves as the backdrop for the school’s wine appreciation class. We also prepared a formal Schematic Design presentation for approval.

Design 167

Design Fine Dining Front of House Seasonal Menu 167