Modern Restaurant Management

APRIL 11, 2022

Taking time out for one-on-one check-ins, daily team huddles and taking the pulse of the organization’s workforce likely feels like just one more thing to try to accomplish in an already hectic restaurant environment. A recent article in The New York Times cited a 5.7-percent Team meetings can also be extremely helpful.

Cash Management 508

Cash Management Healthcare Social Media Communication 508

Modern Restaurant Management

NOVEMBER 2, 2022

The holiday rush is here, and as the world goes from pandemic to endemic, customers are dining out more. To master the process, consider these tips to recruit and retain long-term employees. One House, Different Skills : Shift work is a team sport, and it goes without saying that the front of house and back of house are symbiotic.

Hiring 396

Hiring Front of House Back of House Employee Relations 396

Modern Restaurant Management

DECEMBER 16, 2021

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. In August, the restaurant industry lost more than 40,000 jobs. Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

SEPTEMBER 26, 2022

Making Your Resume Stand Out. What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

FEBRUARY 18, 2020

However, when stress so deeply affects employees that it leads to sleep-disturbing nightmares, it can take a toll on workplace satisfaction and engagement. The kitchen is backed up so your customers have to wait a long time for food and take it out on you. What’s behind these sleep-disturbing dreams? Stress is part of any job.

Employee Relations 395

Employee Relations FOH Back of House Front of House 395

Modern Restaurant Management

DECEMBER 27, 2023

Those restaurant organizations that closely monitor and manage such existing and emerging risks will be best positioned to ride out the turbulence. Beyond recruiting, many employers are responding to the tight labor market by sharpening their focus on the kind of employee experience they’re providing. Here’s an overview.

2024 294

2024 Insurance Recruiting Restaurant Law 294

Modern Restaurant Management

DECEMBER 14, 2021

Third-party delivery : Restaurants can generate cash flow but not profit; they’ll have to figure out how to make money using these services. As it relates to the labor crunch, we’re seeing in restaurant brands across the board: An impact in top-line revenue because customers aren't being served.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. Accounting & finances Many owners—who take the initiative to fund and start the restaurant —expect you to keep the business open and profitable.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. That's why restaurateurs rely on restaurant operations. Table of Contents. What does it mean? Areas of Operation.

Operations 363

Operations Inventory Hiring Customer Service 363

Modern Restaurant Management

DECEMBER 19, 2019

Having the right hiring managers in the recruitment process is essential. Someone applying for an hourly front-of-house position in a fast-casual restaurant will not find this quality appealing. While these statements are indeed valid and supported by statistics, they don’t solve the underlying problem.

Fast Casual 310

Fast Casual Hiring Front of House Casual 310

7 Shifts

JUNE 8, 2020

Andrea: “ Recruiting and retaining a strong team in an industry where high turnover is a known concern.” As we serve the restaurant industry, it's important to us that we prioritize candidates with previous industry experience. It's only fitting that some of our employees have hands-on experience in the industry. Rachel: “The people!

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

Modern Restaurant Management

MARCH 3, 2023

Consumers want restaurant experiences : 84 percent of consumers say going out to a restaurant with family and friends is a better use of their leisure time than cooking and cleaning up. In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023.

2023 508

2023 2022 Consumer Goods Point of Sale 508

7 Shifts

JUNE 16, 2022

In turn, franchisors can take these action items to corporate to advocate for change or assistance. They all prevent franchisors from seeing the day-to-day pains and successes that their franchisees experience. Throw in dozens of locations to manage, and visibility becomes foggy. Table of Contents. Purpose of a Franchise Advisory Council?

Franchising 370

Franchising Franchise Communication Front of House 370

The Rail

APRIL 4, 2023

There are a few ways to find out where your people are and how best to reach them. By Torrey Tayenaka, Contributor Video marketing for restaurants is an essential type of marketing campaign to inspire patrons to visit or order. This is how you show them the colors and textures of your food. Is it Instagram?

Social Media 264

Social Media Front of House Advertising 2022 264

EATER

APRIL 26, 2021

So, the data implies that people are looking, saving, clicking, curious, but they’re not taking action as quickly as they did in the past, for various reasons.”. That’s just going to take a little bit of time. Many workers still don’t feel safe returning to work during a pandemic. But not right away.

Back of House 246

Back of House Front of House Hiring Hospitality 246

ChowNow

SEPTEMBER 6, 2024

Check out this article for more details on roles and responsibilities of key restaurant staff. Best Practices for Recruiting and Hiring Management and Support Staff 1. Hiring the right team is one of the most critical decisions you’ll make as a restaurant owner. When every member knows their role, things run smoother.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

Modern Restaurant Management

JUNE 12, 2020

Dunkin' Hirin' As more of America opens up, Dunkin’ franchisees are seeking to hire up to 25,000 new restaurant employees at Dunkin’ locations, from front-counter to restaurant management, creating immediate jobs that offer long-term education benefits and key career skills for people all across the U.S.

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

Open for Business

AUGUST 10, 2023

Set your restaurant up for success by figuring out your hiring strategy and making a plan. Here’s how to hire great employees, with tips for recruiting and retaining staff for a restaurant. Once you’ve figured out how many staff you’ll need and the roles to fill, nail down the responsibilities each of those employees must fulfill.

Hiring 167

Hiring Recruiting Reference Website Management 167

Restaurant365

AUGUST 27, 2021

Recruitment (and retention) have long been challenges in the restaurant industry, but operators are currently having difficulty filling unprecedented numbers of open positions. And as many restaurants are finding out, it generally isn’t compelling enough to post a basic restaurant job description and watch the applications roll in.

Recruiting 151

Recruiting Social Media Front of House Hiring 151

Embrace the Suck

APRIL 18, 2022

There are also some that thrive (15%) and the elite few that drive their market (5%)… these top two categories came out of the pandemic stronger because they focused on the right things. I don’t know about you…but I’ll take that 20% profit restaurant model every time! They focus on the wrong things.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

7 Shifts

NOVEMBER 19, 2019

Before restaurants can record a profit, they need to take several expenses into account—inventory, kitchen equipment, building utilities, and of course, labor. What is Restaurant Labor Cost Percentage? Some businesses choose to calculate labor cost as a percentage of operating costs rather than a percentage of sales.

Management 253

Management Management Employee Relations Restaurant Law 253

Open for Business

NOVEMBER 21, 2022

Streamline the front of house. Run a smooth back of house. Streamline the front of house. Keeping front-of-house activities humming like a well-oiled machine is important for every restaurant. Get more out of your dining room by incorporating the right table management software. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

OCTOBER 16, 2019

In this edition of MRM News Bites, we feature Ono Food Co, DoorDash, Parts Town and Heritage Foodservice, Rouxbe, Presto, Burger King and Uber Eats, Pared, Tork, Restaurant Technologies, Willie Degel, Bolay, Ritual, Preoday and TISSL, AdTheorent and Voodoo Doughnut. World’s First Mobile Restaurant Powered by Advanced Robotics. Ono Food Co.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

7 Shifts

NOVEMBER 1, 2022

There are more options for eating out than ever before. And the big restaurant brands are only getting bigger , making it even harder to stand out. You need to put yourself in front of diners, get them in your door, and turn them into ambassadors of your restaurant that come back and tell their friends about you. Download now.

Seating 221

Seating Email Marketing Marketing SEO 221

7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. Accounting & finances Many owners—who take the initiative to fund and start the restaurant —expect you to keep the business open and profitable.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

MARCH 29, 2023

He started out at Darden Restaurants and has worked in executive leadership roles at Del Frisco's, Michael Mina and Birdcall before joining bartaco in 2021. I think there's been a very big change in landscape of how we're recruiting and how purpose-driven restaurants need to be versus just selling an experience.”

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Modern Restaurant Management

FEBRUARY 21, 2020

The event will take place at 10:00 A.M. ” The annual event taking place in Philadelphia this year is part of a first-of-its-kind culinary tourism partnership between the James Beard Foundation and VISIT PHILADELPHIA, shining light on chefs and the region’s cuisine and culinary missions. . Sushi Maki Ocean Tempura.

Brewery 348

Brewery Design Food Supply Equipment 348

The Rail

JULY 19, 2022

When suitable technologies are understood and well implemented, they can create more opportunities for improvements whether at the back of the house (such as accounting, payroll, building maintenance , etc.) or front of the house (e.g. To succeed today, restaurants need to keep up with the evolving needs of their clientele.

Online Ordering 130

Online Ordering Front of House Food Supply Back of House 130

Cheetah

JUNE 25, 2021

As the industry struggles to resolve the issues, every operator should take a hard look at their restaurant employee benefits and ask themselves: Do my employee benefits make my restaurant a top choice for prospective employees? Benefits, second only to salary, substantially contribute to employee retention and recruitment.

Front of House 147

Front of House Back of House Guest Recovery Hiring 147

Hot Schedules

MAY 10, 2021

Stadium and other sport event venues have a front row seat to these plays – and to what happens when the right talent gets on the field and execute. We’ve got a few tips from the workforce management front office here at Fourth. Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. Finding skilled talent isn’t easy.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Modern Restaurant Management

FEBRUARY 6, 2020

“At CPK, we take great pride in sharing our passion for California-style pizza, fresh and creative ingredients and best-in-class hospitality with our guests around the world,” said Jim Hyatt, CEO of CPK. Giorgio Minardi and Naheed Shariff. Founded in Beverly Hills, Calif. “Every time we’ve visited the U.S.

Franchising 383

Franchising Franchise Fast Casual Customer Experience 383

Modern Restaurant Management

JANUARY 17, 2020

Curry Up Now also limits their disposal waste by using real plates, silverware and cloth napkins in-house and packaging all to-go orders in recyclable and compostable containers. Curry Up Now attracted a new investment from seed-stage venture capital firm Liquid 2 Ventures (L2V). " Benihana Plans Franchise Expansion. Select U.S.

Franchising 340

Franchising Franchise 2020 Fast Casual 340

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Increased demand for food delivery had already boosted the growth of ghost kitchens, and the COVID-19 pandemic has escalated both the popularity and profitability of the model.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

The Restaurant Times

FEBRUARY 22, 2022

However, we are living in exciting times with new opportunities emerging out of utter chaos. Investing in labour-saving technologies and providing simple and fewer menu selections, for example, has allowed them to free up cash flow and recruit more people or raise compensation. Sustainable Business Practices .

2022 98

2022 Front of House Cash Management Online Ordering 98

Restaurant365

JANUARY 7, 2020

After you’ve gone through the long, drawn-out process of hiring a restaurant employee, the last thing you want to do is face immediate employee turnover. After you’ve gone through the long, drawn-out process of hiring a restaurant employee, the last thing you want to do is face immediate employee turnover.

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120