Modern Restaurant Management

MAY 7, 2020

“I’ve been telling friends that after three months of social-distancing,“ said Robert Passikoff, president of Brand Keys, “The first thing I want is to sit at a restaurant table and have someone serve me a turkey club and fries.” The pink and blue horse illustration at the top of this article is not clickbait.

Food Safety 511

Food Safety Front of House Back of House Seating 511

Goliath Consulting

APRIL 5, 2025

Efficient Seating and Ordering Process Minimize wait times and ensure smooth transitions from arrival to seating. Checking In Without Intrusion Follow up with guests at the right momentssoon after food is served and again during the meal. Provide digital menus or physical copies that are clear and well-designed.

Customer Experience 195

Customer Experience Email Marketing Customer Service Mobile Ordering 195

Culinary Cues

DECEMBER 8, 2022

The anxiety building up to a full house in the hotel packed with a series of food events has made it impossible to relax. Well, here we go. I haven’t slept much at all over the past few days and certainly won’t until the weekend is over. The preparation has been mind boggling, now we just have to execute. Things looked good.

Front of House 445

Front of House Back of House Seating Food Truck 445

Modern Restaurant Management

AUGUST 10, 2020

A-frame signs with easy-to-change graphic inserts, yard signs and banner stands can be placed at strategic points directing traffic flow around your business and directly to your front door. Front of House. Front of House. Outside Your Restaurant.

Communication 493

Communication Kitchen Safety Food Safety Front of House 493

Modern Restaurant Management

OCTOBER 1, 2024

Digital platforms can help time-strapped operators address their historically difficult questions by minimizing operational complexity, giving their crews more time to assist guests, and providing staff with the freedom to accomplish more in both the front and back of the house. My staff can monitor orders from almost any location.

Bar 449

Bar Operations Back of House Front of House 449

Modern Restaurant Management

AUGUST 16, 2021

Imagine you have a restaurant that seats 120 and you have only one bartender and one server to handle the front-of-the-house. The busser went to the table and offered to take all the gifts to their car and also bring their car to the front door so that they did not have to run through the rain. Caring Managers.

Front of House 520

Front of House Cash Management Back of House Hiring 520

Modern Restaurant Management

AUGUST 19, 2020

EST. Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. The Main Course. Restaurant of the Future Panel. 20 at 4 p.m. Brands Inc. for approximately $25 million.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

DECEMBER 14, 2022

Meanwhile, robots in the front of house are leading customers to their tables, working in tandem with servers to carry loads of heavy dishes in a single trip, and providing novel experiences and entertainment that bring guests into the restaurant. In what ways are robots enhancing restaurants and serving as problem solvers?

Front of House 450

Front of House Customer Service Customer Experience Entertainment 450

Modern Restaurant Management

SEPTEMBER 21, 2020

In a typical month, we used to help restaurants seat over four million diners. After speaking with restaurant owners and operators, we realized we needed to expand our product offering beyond just helping manage their front-of-house better with Yelp Waitlist and Yelp Reservations. Neither did mine.

Front of House 488

Front of House 2009 Reservations Website Management 488

Modern Restaurant Management

JULY 13, 2020

Social distancing requirements : Outdoor seating options have become more important, and restaurants that don’t have this option are navigating how to maximize outdoor space like parking lots, sidewalks and more. "COVID-19 has disrupted, and will likely continue to disrupt, business models and plans.

Consumer Goods 539

Consumer Goods Food Safety Hiring Customer Service 539

QSR Automations

JANUARY 16, 2025

They provide guests a first impression of your restaurant; it’s where hosts greet guests, check-in reservations, provide quotes for the waitlist, rotate sections to avoid overworking serv ers , pace seating to avoid overwhelming the kitchen, and direct off – premise s guests and delivery drivers to pick up their orders.

Front of House 52

Front of House Operations Back of House Reservations 52

Modern Restaurant Management

JULY 21, 2020

With reduced seating mandate, excellent take-out options can make all the difference to the continued success of the restaurant. However, it’s equally important to also take a long-term strategic approach to the Coronavirus. Plan Wisely. Automate to Capture the Upside of Curbside Pickup and Delivery.

Kitchen Safety 465

Kitchen Safety Food Safety Front of House Technology 465

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant.

Menu 461

Menu Seasonal Menu Front of House Café 461

SpotOn

JANUARY 14, 2025

  “Back in the day, you were served a restorative—a soup made from barley and onion with beer or whatever herbs you had at the time,” says Gordon. For the last 12 years, she worked in hospitals serving the senior community in particular. ” Renee Gordon is no historian.

Operations 98

Operations Front of House Back of House Seasonal Menu 98

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Guests will return when the effort expended to create memorable complete dining experiences is front and center. The goal of every restaurant and every chef is to create memorable experiences for the guest.

Front of House 474

Front of House Customer Experience Dine-in Training 474

7 Shifts

NOVEMBER 24, 2024

How do you balance seating arrangements to maintain fairness and efficiency? What steps do you take to handle special seating requests, such as accessibility needs? What strategies do you use to communicate with servers effectively to manage seating flow? How do you ensure guests feel welcome when they arrive?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Culinary Cues

APRIL 1, 2024

Outside people went about their day, never giving mind to the effort, dichotomy of characters, hustle, stress, and complexity of what takes place in the “back of the house” at a twelve hundred room hotel. Chefs are often nostalgic. So here is an example of a story build mostly on fact with I’m sure a touch of embellishment over the years.

Back of House 389

Back of House Kitchen Safety Hotels Front of House 389

ChowNow

FEBRUARY 12, 2025

Every restaurant serves a unique customer base, and the more you know about them, the more effective your marketing efforts will be. 4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity. Thats why a strong marketing strategy is the key to staying ahead.

2025 195

2025 Marketing Email Marketing Operations 195

7 Shifts

SEPTEMBER 16, 2020

Take a look for yourself: View this post on Instagram Did y’all ever get a chance to watch our house rules that @heymisszarah, @kaileemykels and @jessicalwhor helped out together for us? We know that that person is cute, but you must stay seated with your party. Choosing just three winners from dozens of terrific entries wasn't easy.

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

Modern Restaurant Management

DECEMBER 21, 2022

As brands place emphasis on creating a meaningful guest experience, robotics companies offering tools such as tech-enabled order taking or serving, should stop calling themselves ‘robotics’ as it will likely steer some operators, consumers and investors away. For part one, click here.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

7 Shifts

OCTOBER 1, 2024

Serving fresh, delicious, and well-prepared food can make a big difference in how customers perceive your restaurant. These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint. Presentation also matters.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

ChowNow

JANUARY 23, 2025

In-house promotions Leverage customers presence in-store by using flyers, table tents, A-frames, and mentions at the bottom of receipts. In-house promotions Leverage customers presence in-store by using flyers, table tents, A-frames, and mentions at the bottom of receipts. First, ask what type of event would best fit your venue.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

OCTOBER 22, 2020

Many have been able to successfully reopen and keep their doors open by quickly innovating and adapting new operating models to serve their customers,” said Justin Norman, Yelp’s vice president of data science. business openings and reopenings, as well as consumer interest trends via search data, page views, reviews and photos.

2019 495

2019 Food Supply Food Truck Back of House 495

Lavu

OCTOBER 13, 2023

It is calculated by dividing the number of guests served by the number of tables available during that time period. For example, if a restaurant has 10 tables and serves 30 guests in a four-hour period, its table turnover would be 3. This should include all tables available for seating customers.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Culinary Cues

AUGUST 4, 2022

This is a false sense of relief unless restaurant’s view this as a new chance to shine, a chance to be exceptional at what they do whether it is serving pizza or seven-course meals. People do care about value and once the splash of being able to get out of the house wears off, value assessment will be paramount once again.

Front of House 401

Front of House Back of House Coaching Customer Service 401

Culinary Cues

MAY 23, 2021

At the same time, many of those restaurant employees – front and back of the house, were taking their time trying to decide if it made sense to return to an industry that was unpredictable, low paying, void of reasonable benefit plans, and now a target for customer anger and angst as servers suddenly became covid policemen.

Guest Recovery 450

Guest Recovery Front of House Employee Relations Food Truck 450

Modern Restaurant Management

MAY 24, 2023

For example, the host stand was custom-built to allow for multiple people to operate the front of house simultaneously and the 3,000-bottle wine cellar rises two stories high and serves as the backdrop for the school’s wine appreciation class. We kicked off the project by listening to the client’s programmatic needs.

Design 419

Design Fine Dining Front of House Seasonal Menu 419

Modern Restaurant Management

JANUARY 11, 2024

For front of house workers set goals on the number of turnovers of tables or good reviews. For back of house set goals on the time it takes to get food to the pass and out to customers. Pay attention to what customers are ordering, what food is getting sent back and slowly cut down on the items you are serving.

Management 417

Management Management Back of House Customer Service 417

Modern Restaurant Management

FEBRUARY 25, 2020

This edition of MRM News Bites features NLRB, Condado Tacos, JBF, General Mills Convenience & Foodservice, Yelp, WorkJam and Forge, HungryPanda, QikServe and FreedomPay, Tablelist, xtraCHEF, Perk Labs and blixr. NLRB Issues Joint-Employer Ruling. As a result, the final rule provides clear guidance in this significant area of the law.

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

Modern Restaurant Management

AUGUST 5, 2020

In this edition of MRM News Bites, we feature a lot of tech news, a celebrity-owned virtual dining concept, and the annual Neighborhood to Nation Restaurant Recipe Contest. TouchBistro Acquires TableUp. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

EATER

JULY 24, 2020

Hosts, bartenders, servers, and any other front-of-house workers take the greatest risk by sharing indoor space with customers, who may or may not show symptoms even if they’re infected with COVID-19. Outdoor seating also eliminates ventilation systems as a means of transmission.

Kitchen Safety 328

Kitchen Safety Back of House Front of House Food Safety 328

7 Shifts

MARCH 20, 2020

The Pros of Offering Delivery and Takeout Outside of current health concerns, offering takeout and delivery can be an easy way to increase revenue and serve more patrons. As of this article’s publication, more than 20 U.S. Don’t worry–we’re here to help. Here are a few reasons to consider exploring these off-premise dining options.

Delivery 366

Delivery Front of House Back of House Online Ordering 366

Modern Restaurant Management

APRIL 20, 2020

Furthermore, some seats may need to be removed for a period of time so that customers feel a comfortable sense of separation and aren’t too close to each other. Furthermore, some seats may need to be removed for a period of time so that customers feel a comfortable sense of separation and aren’t too close to each other.

Customer Service 459

Customer Service Training Front of House Dine-in 459

Culinary Cues

MARCH 26, 2022

Seriously, why would you ever jump into the deep end unless you had a plan and real-life measurements that serve as a roadmap? You are not alone if the thought of putting your name on a restaurant awning has crossed your mind. One of the most tempting forays into entrepreneurship is the restaurant business. How hard can it be – right?

Cash Management 439

Cash Management Social Media Restaurant Law Communication 439

7 Shifts

NOVEMBER 1, 2022

You need to put yourself in front of diners, get them in your door, and turn them into ambassadors of your restaurant that come back and tell their friends about you. Restaurant owners and operators wear a lot of hats. We live in a world where diners are inundated with choices. There are more options for eating out than ever before.

Seating 221

Seating Email Marketing Marketing SEO 221

7 Shifts

AUGUST 2, 2024

When hiring restaurant accountants, your primary consideration should be those who understand the complexity of the food and beverage industry—both front-of-the-house and back-of-the-house operations and management. It involves tracking massive amounts of real data and industry benchmarks. Sounds complicated?

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397