Culinary Cues

JUNE 1, 2020

Leaders need to understand that the majority of these independent operators are good at two things: making consistently good food, and providing real service for guests that they work hard at knowing and caring for. How about boosting the breadth of assistance that the SBA offers to include building recovery strategies for small restaurants?

Leadership 62

Leadership Supplies Guest Recovery Small Business 62

Culinary Cues

JANUARY 29, 2024

As they say in life – the first step in recovery is to admit that there is a problem. Different in the way that we must treat members of our team, different in the environment that is created, and certainly different in the level of enthusiasm that younger people have for a career in the kitchen. We are changing, but maybe not fast enough.

Kitchen Safety 395

Kitchen Safety Guest Recovery Uniforms Food Safety 395

Modern Restaurant Management

SEPTEMBER 15, 2020

Data shows that guests want to dine out but safety concerns are the biggest factor holding them back. No-touch digital menus enable guests to view menus on their personal mobile device instantly, for free and without downloads or ads by scanning a QR code. Here are three ways to leverage technology for restaurant re-openings: 1.

Technology 240

Technology Guest Recovery Kitchen Safety Social Media 240

Modern Restaurant Management

JULY 19, 2021

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand.

Guest Recovery 203

Guest Recovery Recruiting Front of House Customer Service 203

Modern Restaurant Management

JUNE 15, 2020

Modern Restaurant Management (MRM) magazine asked Mark Heymann, a labor expert and CEO of UniFocus, for his insights on navigating post-pandemic restaurant recovery through effective hiring and training. In what ways is training a key factor in restaurant recovery? Owners must also take the time to lead by example for their staff.

Hiring 186

Hiring Guest Recovery Back of House Food Safety 186

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept?

Guest Recovery 319

Guest Recovery Kitchen Safety Customer Service Food Safety 319

Culinary Cues

APRIL 3, 2020

Possible strategy: Be proactive with a well defined, enhanced sanitation and food handling protocol for your restaurant and relay this information to your guests. This is the time to take a hard look at what staffing will look like after the recovery. [] CUSTOMERS ARE CONCERNED ABOUT THE SAFETY OF THE FOOD THEY ORDER.

Guest Recovery 323

Guest Recovery Social Media Kitchen Safety Food Safety 323

Modern Restaurant Management

JUNE 24, 2020

Key projects in the next six months will address topics including post-crisis recovery and resilience, urban mobility, closing equality opportunity gaps and insights into the gig economy. 'Travel ” 'Restaurant Recovery' Docuseries. 'Travel Safe' Tools. Viewers will come away feeling optimistic.”

Guest Recovery 215

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 215

Modern Restaurant Management

APRIL 19, 2021

Every brand has had to react quickly to stay in business while trying to keep guests and customers safe. These tools were critical to surviving the worst of the pandemic, and now, as vaccines roll out and restrictions lift, restaurant technology will continue to play a major role in the recovery of the industry.

Guest Recovery 189

Guest Recovery Point of Sale Inventory Back of House 189

Modern Restaurant Management

AUGUST 25, 2020

Energy impact can be minimized with the use of energy recovery devices. Properly designed energy recovery wheels or plate exchangers can recover 60-75 percent of the air being exhausted with minimal cross contamination. Technology will save the day in many cases by eliminating the number of surfaces guests have to touch.

Design 212

Design Guest Recovery Consumer Goods Fine Dining 212

Modern Restaurant Management

JULY 30, 2020

How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? After all, people are an organization’s greatest asset – and the key to speeding recovery and emerging stronger from these uncertain times.

Guest Recovery 188

Guest Recovery Food Safety Fine Dining Management 188

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. Today, more guests expect special treatment – they want to have more of their needs anticipated before they even have to ask.

2023 189

2023 Guest Recovery Email Marketing Customer Service 189

Modern Restaurant Management

NOVEMBER 5, 2020

To encourage a swift recovery, restaurant owners and operators must think creatively and conscientiously about how they alleviate these fears and ensure a safe experience. It reduces the use of unsanitary ordering kiosks, menus, and payment terminals, while at the same time elevating the guest experience.

Technology 184

Technology Guest Recovery Customer Experience Mobile Ordering 184

Modern Restaurant Management

JULY 7, 2021

As we progress through a pandemic that’s kept many inside for months, guests are looking to venture out and experience unique dining moments. By utilizing seasonal ingredients and creating specialty menu items, our product innovation efforts have kept us relevant in a competitive industry, earning guest loyalty and driving sales.

Seasonal Menu 197

Seasonal Menu Guest Recovery Innovation Menu 197

7 Shifts

APRIL 23, 2021

Now as we enter a recovery stage, the biggest challenge that's emerged has become finding enough staff to fit the demand. Do you need a host to seat guests or someone to hello pack up delivery orders? When was a time when you went out of your way to delight a guest? Set expectations for yourself and for potential team members.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Modern Restaurant Management

MARCH 26, 2020

Now more than ever, new systems are empowering owners and managers to optimize service, boost guest engagement, enhance menu performance, slash waste, and much more. As the industry gets on the road to recovery, this will be more important than ever. Maintenance is Often Overlooked.

Technology 218

Technology Guest Recovery Customer Experience Equipment 218

Modern Restaurant Management

MAY 16, 2020

Delivery offers fewer chances for guest recovery than dine-in. True hospitality and creativity will set you apart from other restaurants, so figure out how to extend their guest experience beyond their four walls. Great service, delicious food, and your logo front and center will leave a lasting memory for all guests.

Social Media 180

Social Media Guest Recovery Catering Merchandise 180

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." The key to the industry's recovery will be the strength of each daypart. " Top Recovery Trends. " Remarkable Resiliency. foodservice industry.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Foodable

JUNE 19, 2020

Check out the Restaurant Recovery Resource to keep up to date on the latest innovations and ideas to help your business recover from the crisis. Barron and McEnery explore the potential changes coming to the casual dining sector, and consider the manner in which guest service may evolve to meet those new needs.

Guest Recovery 52

Guest Recovery Casual Dine-in Fine Dining 52

Modern Restaurant Management

JULY 30, 2020

How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? After all, people are an organization’s greatest asset – and the key to speeding recovery and emerging stronger from these uncertain times.

Guest Recovery 162

Guest Recovery Food Safety Fine Dining Management 162

7 Shifts

OCTOBER 15, 2020

According to 7shifts’ Restaurant Data Hub , New York restaurant sales recovery has been slower than the overall United States (and Canadian) average. We’re focusing on our guests’ safety, health and well-being. Using guest engagement platforms. While providing social distancing, we want to give people pleasant things to look at.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. With a reduced team rushed off their feet, the time spent creating a guest experience through engagement can get lost. All will make for a personal touch that will create a memorable experience for guests.

Mobile Ordering 186

Mobile Ordering Ordering Front of House Guest Recovery 186

Modern Restaurant Management

MAY 19, 2020

While many find hope for the industry as the country re-opens, the road to recovery is a very long and uncertain one. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Anticipation. Setting the Scene.

Guest Recovery 189

Guest Recovery Kitchen Safety Food Safety Email Marketing 189

Modern Restaurant Management

NOVEMBER 8, 2023

But the expectations of guests and owners did not change. My guess: Focusing on building supportive, collaborative environments with our peers creates healthy “in-house competition” and inspires each other to innovate and perfect the guest experience. Consumer psychology in the F&B industry, for example, has changed.

Recruiting 189

Recruiting Guest Recovery Advertising Food Supply 189

Hot Schedules

SEPTEMBER 8, 2021

A mid the tumult of a chaotic global hotel market, brands of all sizes are reckoning with myriad unexpected factors — worldwide supply chain disruptions resulting in temporary inflation , nationwide labor shortages confining operations, and regional lingering restrictions limiting growth — each making the global recovery slower than expected.

Hotels 147

Hotels Inventory Guest Recovery Leadership 147

7 Shifts

DECEMBER 9, 2020

In a webinar as part of Toast’s Restaurant Recovery Series , co-sponsored by 7shifts and our trusted partners at XtraChef , we gathered restaurateurs from around the country to discuss new ways of managing staff, new service and compensation models, and how COVID-19 has impacted their business. When they reopened, it was with 75% less staff.

Webinar 195

Webinar Guest Recovery Kitchen Safety Online Ordering 195

Modern Restaurant Management

MARCH 30, 2021

The new tipping regulations represent a new era for the restaurant landscape that will either significantly help or hurt the industry’s post-pandemic recovery process. For a dinner rush, why pay three dishwashers the non-tipped minimum of $7.25 minimum) to occasionally help with dishes?

Tip Distribution 208

Tip Distribution Front of House Technology Back of House 208

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. There was a subsequent recovery of +10 percent in the week to January 1 vs December 25. ” McDonald's Supersized Recovery.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Typsy

JUNE 11, 2020

In today’s post, guest blogger Greg Provance talks through the top 4 things to consider when strategizing for attracting guests in the post-COVID world.

Guest Recovery 113

Guest Recovery 2020 Dine-in Hotels 113

Modern Restaurant Management

APRIL 27, 2020

OpenTable added new features and price cuts for 2020 as they recognize the road to recovery will be long and difficult. Also, the Venga relationship management solution we acquired last year provides a complete view of loyal guests and their feedback. First is an enhanced restaurant management platform.

Food Safety 231

Food Safety Document Guest Recovery Download 231

Modern Restaurant Management

AUGUST 16, 2021

restaurant recovery is underway, but it will take time for it to return to pre-pandemic levels fully,” said David Portalatin, NPD food industry advisor and author of Eating Patterns in America. The restaurant industry has made progress restaffing, but job recovery for the industry is lagging the overall economy. “The U.S.

2021 180

2021 Guest Recovery 2019 Point of Sale 180

Modern Restaurant Management

MAY 6, 2020

No Hot Shot (recovery) Deliveries. Another way to ensure product availability and minimize supply chain disruptions as you reopen would be to continue to focus on a modified menu –guest favorites, high-profit items, and items that take a cross utilization of products. Delivery Windows & routes are shifting.

Supplies 165

Supplies Guest Recovery Food Supply Communication 165

Restaurant365

MAY 22, 2020

As states begin to lean toward an incremental reopening of restaurants, optimizing your restaurant’s staffing is one of the most cost-effective practices you can utilize to maximize your staff’s productivity to best position your business for a successful financial recovery. Conclusion. Schedule a demo today. WATCH THE WEBISODE.

Guest Recovery 148

Guest Recovery Recruiting Document Point of Sale 148

Modern Restaurant Management

SEPTEMBER 17, 2022

Batching for Speed and Service : Top bartenders continue to innovate around batching their cocktails, including both partial (batching only non-perishable items) and full batching, driven by the need for speed and to improve quality and consistency in cocktail preparation, which allows for more time to connect with guests.

Guest Recovery 189

Guest Recovery Consumer Goods Hotels Beverage 189

Modern Restaurant Management

DECEMBER 15, 2020

Restaurants are serving guests who are more digitally enabled than ever before. This way, operators can create highly personalized, almost predictive, guest experiences. Even as customers slowly return to their favorite dining rooms, a full-blown recovery will take time. The Rise of Digital Channels. Full-Speed Ahead: 2021.

Guest Recovery 175

Guest Recovery Mobile Ordering Customer Experience Customer Service 175

Modern Restaurant Management

MAY 18, 2022

The restaurant recovery is real in major markets across the U.S. Guests in the Midwest were slightly more generous this quarter, with Indiana coming in at the highest across all tipped transactions with an average tip percentage of 21.29 While all regions in the U.S. When it comes to tipping. percent, followed by West Virginia at 21.23

Dine-in 180

Dine-in Guest Recovery Merchandise 2022 180

Modern Restaurant Management

APRIL 1, 2020

Since guests cannot frequent their favorite establishments in person, they're now leaning on you to bring a "dine-in experience" to their homes. Now is the time to set expectations for how your guests will interact with your restaurant in the future. Use appropriate containers to help maintain food temperature.

Guest Recovery 165

Guest Recovery Customer Experience Social Media Food Order 165