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“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.” That’s where the NEXT Flavor Report comes in.
Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. These closures presented the surviving brands with the opportunity to acquire new guests. South Florida Recovery on the Way.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.
“They’ve had to basically adapt and change their entire business model,” says Yang Yang, an associate professor in the School of Sport, Tourism and Hospitality Management (STHM) at Temple University. ” The Long Road to Recovery. To access the full report, click here. The Big Value Shift.
Tock businesses that offer more than standard reservations see an average of 80 percent more repeat guests. Notably, on average, 90 percent of guests who book an experience at a business, book another experience on a future visit. Recruitment costs in food services rose by 13.10 The year-over-year increase of 21.64
Don’t overlook children’s menus – having one or two plant-based options available ensures every guest gets to enjoy something. Social media is essential to modern tourism, so focus on food presentation and make sure it’s Instagram-able! Offering seasonal dishes means you can keep vegetarian and vegan dishes fresh and new.
The fourth quarter was not good for restaurant sales; each month posted worse same-store sales growth than the previous month, according to Black Box Guest Intelligence. In addition, colder winter weather eliminated some potential for outdoor restaurant dining, favored by many guests who believe patio seating is a safer option.
SOBEWFF®, which benefits the Chaplin School of Hospitality & Tourism Management at Florida International University (FIU), has raised more than $30 million for the School to date. The Houses for the Holidays campaign ran from November 12 to December 31 and gave guests the opportunity to purchase a DIY gingerbread house for $5.95
Turn Pricing into a Growth Strategy : A smarter approach to menu pricing can boost revenue and profitability without compromising guest experience. Parents of young children are the most influenced, with many saying a playground makes a restaurant feel more family-friendly.
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