Guest Recovery Loyalty Program Sustainability 
The Rail
APRIL 6, 2025
By Destiny Clarkson, Contributor As much as meal quality, guest retention determines the success of a restaurant. Understanding consumer loyalty psychology can enable restaurants to create systems supporting recurring business and assist in overcoming financial difficulties.
Modern Restaurant Management
JANUARY 12, 2022
This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands.
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Modern Restaurant Management
SEPTEMBER 16, 2024
Specifically, at Walt Disney World, they taught me not only the value of, but how and when to execute guest service recovery. I recognize that for a guest encounter to be exceptional, it starts with understanding and exceeding customer expectations at every touchpoint. That is the power of empowerment.
Modern Restaurant Management
JUNE 24, 2020
When paired with other products like Square Marketing and Square Loyalty, sellers can strengthen customer relationships, create open lines of communication, and incentivize patrons to keep coming back. The program will kick off in the 50 largest U.S. ” 'Restaurant Recovery' Docuseries. Visa SMB Help.
Modern Restaurant Management
SEPTEMBER 30, 2020
The importance of making guests feel comfortable. Incentivize guests to choose your restaurant. Restaurant operators should also focus on remarketing to guests through email or other means, as well as offering return visit incentives to keep customers coming back. Small Business Recovery.
Modern Restaurant Management
JULY 30, 2021
This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. To be able to offer these types of resources means a lot.
Modern Restaurant Management
AUGUST 5, 2020
TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S.
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