Modern Restaurant Management

JULY 30, 2020

But the resiliency of this sector is not to be underestimated: Navigating all new business pressures, management took on every challenge thrown at them to keep their heads above water and prepare for the next wave of normalcy. The goal is to emerge from this crisis stronger than ever. Overwhelming? Yes, absolutely. How to Emerge Stronger.

Guest Recovery 471

Guest Recovery Food Safety Fine Dining Management 471

Modern Restaurant Management

MARCH 10, 2025

Revenue Management Solutions (RMS) explored these questions in its latest consumer report, Adapting to Change: How Restaurant Trends Have Evolved. Post-Pandemic Dining: A Mixed Recovery One thing is clear: Diners haven’t returned to pre-pandemic dining levels. How can restaurants stay ahead?

Loyalty Program 251

Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

MARCH 26, 2020

Now more than ever, new systems are empowering owners and managers to optimize service, boost guest engagement, enhance menu performance, slash waste, and much more. As the industry gets on the road to recovery, this will be more important than ever. Maintenance is Often Overlooked. Centralized IT with OEM Backup.

Technology 546

Technology Guest Recovery Customer Experience Equipment 546

Modern Restaurant Management

JUNE 24, 2020

Wally Sadat, CMO of The Kebab Shop, a chain of restaurants in California and Texas, has been using On-Demand Delivery for Square Online Store during our beta test and said it helped him manage costs and retain customers during recent months. ” 'Restaurant Recovery' Docuseries. 'Travel Safe' Tools.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. Today, more guests expect special treatment – they want to have more of their needs anticipated before they even have to ask.

2023 474

2023 Guest Recovery Email Marketing Customer Service 474

Modern Restaurant Management

JULY 26, 2021

As restaurants continue to enter this period of recovery, they will have to tackle a new slate of challenges. Secure the collection area, by communicating health and safety efforts to guests with messaging and signage at the pickup/curbside line and/or notes inside takeout bags. 1-NPD Group/CREST®, October 2020.

Guest Recovery 508

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 508

Modern Restaurant Management

APRIL 27, 2020

“Adding to current best practices is an approachable way for owners and managers to put the modified protocols into practice as state and local officials begin to open communities.” OpenTable added new features and price cuts for 2020 as they recognize the road to recovery will be long and difficult.

Food Safety 578

Food Safety Document Guest Recovery Download 578

Modern Restaurant Management

JULY 30, 2020

But the resiliency of this sector is not to be underestimated: Navigating all new business pressures, management took on every challenge thrown at them to keep their heads above water and prepare for the next wave of normalcy. The goal is to emerge from this crisis stronger than ever. Overwhelming? Yes, absolutely. How to Emerge Stronger.

Guest Recovery 406

Guest Recovery Food Safety Fine Dining Management 406

Modern Restaurant Management

NOVEMBER 8, 2023

But the expectations of guests and owners did not change. Most restaurants, however, are still trying to manage their operation based on their outdated business plans, SOPs, and vague key performance indicators (KPIs). Panicked at first, some restaurant and F&B operations managed to adjust. Even dress codes are more relaxed.

Recruiting 474

Recruiting Guest Recovery Advertising Food Supply 474

Modern Restaurant Management

MARCH 30, 2021

Amid these new regulations, the use of advanced labor management technology can mitigate the dispute by creating a more equal playing field. The new tipping regulations represent a new era for the restaurant landscape that will either significantly help or hurt the industry’s post-pandemic recovery process.

Tip Distribution 520

Tip Distribution Front of House Technology Back of House 520

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." The key to the industry's recovery will be the strength of each daypart. " Top Recovery Trends. " Remarkable Resiliency. foodservice industry.

2021 474

2021 Guest Recovery Online Ordering Point of Sale 474

Modern Restaurant Management

AUGUST 25, 2020

Energy impact can be minimized with the use of energy recovery devices. Properly designed energy recovery wheels or plate exchangers can recover 60-75 percent of the air being exhausted with minimal cross contamination. Technology will save the day in many cases by eliminating the number of surfaces guests have to touch.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. A mobile order and pay solution with high quality back-office software and POS integration will manage this all digitally, making for a smoother end of service. Reduce Wait Times.

Mobile Ordering 466

Mobile Ordering Ordering Front of House Guest Recovery 466

Modern Restaurant Management

DECEMBER 11, 2023

restaurant employment reached pre-pandemic levels in September, marking a milestone after three-and-a-half years of post-pandemic recovery. As we transition beyond the pandemic, the outlook appears increasingly optimistic. This assessment will form the bedrock of your preparedness plan.

Management 275

Management Management Guest Recovery Document 275

Modern Restaurant Management

MAY 13, 2020

In an age of online ordering, customers demanding Wi-Fi, and the need for websites to dazzle just as much as the food, countering cybercrime has to be a factor in the day-to-day work of restaurant management. Recent data breaches in the restaurant industry targeted customer data through POS systems. This is not a risk that can be ignored.

Website Management 530

Website Management Guest Recovery Customer Service POS 530

Modern Restaurant Management

JUNE 25, 2021

Doing some forensics into their records, management realized that over a five-month period they had received over 14,000 alerts to potential problems. In addition, they can receive real-time alerts on potential problems, and these alerts can be escalated to management if issues are not being addressed.

Food Safety 508

Food Safety Delivery Kitchen Safety Food 508

Modern Restaurant Management

NOVEMBER 5, 2020

To encourage a swift recovery, restaurant owners and operators must think creatively and conscientiously about how they alleviate these fears and ensure a safe experience. It reduces the use of unsanitary ordering kiosks, menus, and payment terminals, while at the same time elevating the guest experience.

Technology 460

Technology Guest Recovery Customer Experience Mobile Ordering 460

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. “As already short-staffed restaurants reopen, they are grappling with how to manage both in-person diners and deliveries, while meeting growing expectations on speed and service.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

MAY 6, 2021

Restaurants found themselves facing many unknowns, from how long their doors would be closed to how to manage staff. However, the post-pandemic industry will face new challenges even as recovery begins. As a result, restaurants have shifted advertising efforts and now highlight safety protocols for staff and guests.

Kitchen Safety 474

Kitchen Safety Guest Recovery Employee Relations Technology 474

Modern Restaurant Management

MAY 6, 2020

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. No Hot Shot (recovery) Deliveries. This edition of MRM's "Ask the Expert” features advice from Buyers Edge Platform. Delivery Windows & routes are shifting.

Supplies 414

Supplies Guest Recovery Food Supply Communication 414

Culinary Cues

MARCH 22, 2020

So whether you are an owner/operator, manager, chef, or hourly employee let’s look at this reality and how we might learn from it moving forward. [] SURVIVAL. As owners/operators, managers, and chefs – if we have served the role of leader well then our employees will think of us as part of that family. What we do IS IMPORTANT!

Operations 385

Operations Guest Recovery Government Communication 385

Modern Restaurant Management

JULY 7, 2021

As we progress through a pandemic that’s kept many inside for months, guests are looking to venture out and experience unique dining moments. By utilizing seasonal ingredients and creating specialty menu items, our product innovation efforts have kept us relevant in a competitive industry, earning guest loyalty and driving sales.

Seasonal Menu 493

Seasonal Menu Guest Recovery Innovation Menu 493

Modern Restaurant Management

AUGUST 16, 2021

restaurant recovery is underway, but it will take time for it to return to pre-pandemic levels fully,” said David Portalatin, NPD food industry advisor and author of Eating Patterns in America. The restaurant industry has made progress restaffing, but job recovery for the industry is lagging the overall economy. “The U.S.

2021 450

2021 Guest Recovery 2019 Point of Sale 450

Modern Restaurant Management

SEPTEMBER 16, 2024

Specifically, at Walt Disney World, they taught me not only the value of, but how and when to execute guest service recovery. We didn’t need to “find a manager” to make it happen. They taught you how to recognize someone in need of help and the best course of action to take. That is the power of empowerment.

Leadership 450

Leadership Operations Loyalty Program Guest Recovery 450

Modern Restaurant Management

MAY 16, 2020

Delivery offers fewer chances for guest recovery than dine-in. True hospitality and creativity will set you apart from other restaurants, so figure out how to extend their guest experience beyond their four walls. Great service, delicious food, and your logo front and center will leave a lasting memory for all guests.

Social Media 450

Social Media Guest Recovery Catering Merchandise 450

Modern Restaurant Management

MAY 19, 2020

While many find hope for the industry as the country re-opens, the road to recovery is a very long and uncertain one. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Anticipation. Setting the Scene.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Takeout For Good. Redesigning workflows to ensure safe distancing between employees.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

FEBRUARY 24, 2022

While we see national economic recovery in numbers such as the aforementioned jobs report; yet, I’m still sitting here, waiting for my pizza. New managers jump in without being well educated on reporting or handling of claims. Yet, it is hurting us in ways we will not even see until our next few insurance renewal cycles.

Hiring 493

Hiring Guest Recovery Insurance Hotels 493

Modern Restaurant Management

AUGUST 6, 2021

hard with many having to shut their doors altogether,” said Julia Howell, product marketing manager for NEXT Insurance. “As for their own businesses, 94% of respondents expressedoptimism about a recovery.” “The pandemic hit restaurants across the U.S. “ Look into capacity limits. .

Insurance 493

Insurance 2021 Guest Recovery Point of Sale 493

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

SEPTEMBER 9, 2020

Since the start of the recovery, Starbucks’ peak foot traffic was more than 20percent below 2019 levels, showcasing the power of the PSL. “Pumpkin Spice is a staple seasonal flavor everyone desires,” said Jane Noel, Associate Brand Manager at Monin.

Guest Recovery 395

Guest Recovery Seasonal Menu 2019 Beverage 395

Culinary Cues

JULY 22, 2021

Now, providing we don’t ignore the still looming dangers of Covid and the challenges of convincing 40% of the population to accept the vaccine, we might stand a chance of long-term recovery. The small stuff is what adds value to the guest experience. This is what will bring guests enthusiastically back to your dining room.

Guest Recovery 450

Guest Recovery Uniforms Point of Sale Customer Experience 450

Culinary Cues

JULY 23, 2023

Most restaurant owners, managers, family members of cooks, friends of cooks and chefs, those in other professions, service staff, and restaurant patrons, don’t get it. When the menu is not their own then they are left with all the responsibility for the guest and employee experience and very little authority to set the stage for success.

Guest Recovery 416

Guest Recovery Seasonal Menu Presentation Customer Experience 416

Culinary Cues

APRIL 2, 2020

STATE THE CHALLENGE: Re-open the restaurant making sure that it is prepared to adapt to the newly established needs of guests while addressing the critical challenges that have existed and will exist in the future (Labor, Marketing, Service, Efficiency, Guest Satisfaction, Growth, Profitability).

Guest Recovery 422

Guest Recovery Take-out 2019 Hiring 422

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. These closures presented the surviving brands with the opportunity to acquire new guests. South Florida Recovery on the Way.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

JULY 7, 2020

We encourage Congress and the Administration to consider bipartisan options to support the industry’s recovery.” Our team is thrilled to partner with BurgerFi’s senior management to support the numerous growth initiatives underway and to drive operational excellence.” Adam Marcus, Managing Director at PSG.?

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481

Culinary Cues

MAY 23, 2021

To take full advantage of this opportunity – chefs, restaurateurs, cooks, servers, and managers must put on their creative hats and devise new solutions, to build ideas into actions, to bring to fruition the new and exciting ways that the restaurant industry can regain all that it has lost. AN INEVITABLE RECOVERY. “It

Guest Recovery 449

Guest Recovery Front of House Employee Relations Food Truck 449