Modern Restaurant Management

SEPTEMBER 9, 2020

While the PSL is a seasonal beverage reserved for the autumn months, Starbucks has offered it earlier and earlier every year. Since the start of the recovery, Starbucks’ peak foot traffic was more than 20percent below 2019 levels, showcasing the power of the PSL. 2020 was no exception, as the PSL hit stores on August 25.

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Guest Recovery Seasonal Menu 2019 Beverage 395

Modern Restaurant Management

SEPTEMBER 30, 2020

The importance of making guests feel comfortable. Incentivize guests to choose your restaurant. Restaurant operators should also focus on remarketing to guests through email or other means, as well as offering return visit incentives to keep customers coming back. Small Business Recovery.

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2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

AUGUST 16, 2021

restaurant recovery is underway, but it will take time for it to return to pre-pandemic levels fully,” said David Portalatin, NPD food industry advisor and author of Eating Patterns in America. The restaurant industry has made progress restaffing, but job recovery for the industry is lagging the overall economy. “The U.S.

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2021 Guest Recovery 2019 Point of Sale 450

Modern Restaurant Management

FEBRUARY 25, 2021

Smart solutions have taken a forefront role in spearheading the COVID-recovery. With secure technology that allows guests to check in, reserve a table, access a menu, place their order, and process payment all from their personal smartphone, the restaurant experience will be transformed.

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Guest Recovery Online Ordering Point of Sale Retail 446

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept?

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Guest Recovery Kitchen Safety Customer Service Food Safety 364

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Diners prefer walk-ins to reservations : Diners were more spontaneous and made more plans to meet up and walk into restaurants. Nearly three-quarters (71 percent) of all reservations were made on mobile.

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2024 2023 Food Order 2013 474

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Focus on Recovery.

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2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

MAY 17, 2021

Guest Intent Shows Positive Trend. While the recovery has not been universal or consistent – due to geographical, economic, and household differences – there are a number of key overarching trends. In fact, 67 percent of all SMBs fear that inflation will hurt their recovery. Online sales grew 19.9 percent and 95.6

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2021 Consumer Goods Small Business 2020 504

Modern Restaurant Management

JUNE 17, 2021

Features of the new restaurant design were determined following a thorough brand study on drive-thru operations and Guest habits, and include a double drive-thru lane, parking stalls for curbside pickup, a walk-up window, and patio seating. ” Franchise opportunities remain in areas across the U.S.,

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Franchising Franchise Food Truck Loyalty Program 431

Modern Restaurant Management

JULY 7, 2020

We encourage Congress and the Administration to consider bipartisan options to support the industry’s recovery.” With Waitbusters, guests can complete almost all of their dining transactions without actual contact by a host/hostess or wait staff. Making a reservation via the website, Alexa, messenger or SMS.

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Mobile Ordering Restaurant Law Seating Customer Service 481

Modern Restaurant Management

MAY 5, 2021

Matthew Crompton, CGA’s Client Solutions Director, Americas said: “Recovery is well and truly here, and for many states sales may be close to returning to normal levels. “Let us assume that operators were able to better meet the needs of those 30 percent of guests who are under-whelmed by the beverage program.

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2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. Starbird Chicken is already seeing dividends from the partnership.

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Food Tip Distribution Guest Recovery Food Safety 433

Modern Restaurant Management

SEPTEMBER 1, 2020

Restaurant Reckoning: Dynamic Diner' SevenRooms released its “Restaurant Reckoning: Dynamic Diner” report, which uncovered new diner personas to help operators understand what motivates guests to dine out in this new era of hospitality. Just over one in five (21 percent) want restaurants to perform on-site health screenings.

2020 472

2020 Food Safety Hotels Dine-in 472

Goliath Consulting

DECEMBER 6, 2020

With the industry’s recovery expected to be sluggish, some even estimating that the full recovery could take years (1), there’s little doubt that this trend of off-premise dining will continue to grow in 2021. Consumer behavior has also shifted, many preferring contactless options and off-premise dining than dining in.

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2021 Mobile Ordering Food Guest Recovery 286

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

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Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

SEPTEMBER 27, 2024

In addition, many diners will be on the lookout for early mealtime reservations, reflecting dining trends seen over the past several years. Nearly half (49 percent) of respondents will be seeking a reservation during the 4 to 6 p.m. early bird timeslot. Of those, 14 percent plan to book five or more weeks out.

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Food Truck Fast Casual 2024 Food 251

EATER

MAY 20, 2022

As she waited for those folks to accelerate the recovery process, she worried: Pretty much all of her cake sales come from customers who see her new menu drops on Instagram. It’s so valuable that some operators have considered paying ransom to hackers who gain control over their accounts.

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Email Marketing Guest Recovery Point of Sale Social Media 293

Modern Restaurant Management

JULY 1, 2020

During the peak of the pandemic, the number of diners seated across Yelp Reservations and Waitlist dropped essentially to zero. Hotel guests said they feel “extremely safe” knowing a hotel room is cleaned with hospital-grade disinfectants compared to leading consumer brands1. Contactless payment options: 78 percent.

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2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. “We are very excited about our partnership with SaverLife. “Their continued growth demonstrates the viability, feasibility and desirability of circular business models.”

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Franchising Franchise Fast Casual Point of Sale 508

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're

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Serving White Paper Food Recycling 517

OpenTable

APRIL 23, 2020

OpenTable is committed to supporting the restaurant community and we recognize the road to recovery will be long and difficult. OpenTable’s software has always enabled restaurants to connect with diners to manage reservations, prepare for shifts, and maximize table availability. First, an enhanced restaurant management platform.

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Pricing 2020 Guest Recovery Reservations 105

Modern Restaurant Management

NOVEMBER 5, 2019

Increasing industry awareness of the Bill Emerson Good Samaritan Act (“Act”) so as to encourage safe and effective food donation and recovery. “We’ve designed two new features that react to incoming reservations in real time and which adapt to operating goals. ” Ordermark Expands in Denver. .

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Waste Food Leadership Customer Service 253

Foodable

JULY 6, 2021

Listen to "Understanding, Engaging, and Retaining Your Guests | Season 4, Vol. Bikky is the first CRM for restaurants that helps them power digital hospitality by providing the system of record for all of the restaurant's guest data. 2: Bikky" on Spreaker. It allows restaurants to focus on hospitality.

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Guest Recovery Email Marketing Point of Sale Hospitality 96

Foodable

NOVEMBER 30, 2021

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Joel Montaniel, chief executive officer and co-founder of SEVENROOMS about helping operators build their direct and personalized relationship with guests.

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Guest Recovery Management Management Hospitality 80

Aaron Allen & Associates

MARCH 19, 2020

March 18, 2020 NRA Recovery & Relief Proposal The National Restaurant Association presents a restaurants recovery and relief proposal to the White House with projections of more than $225b in sales losses and 5–7 million jobs lost. March 13, 2020 OpenTable reports reservations down 36% YOY in the U.S. March 18, 2020.

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2020 Point of Sale Guest Recovery Government 130

EATER

DECEMBER 6, 2022

The former pop-up eschews excess fanfare: Chef-founders Eric Brooks and Jacob Armando don’t take reservations and they invite other up-and-comers to use the space as an incubator. Anyone trying to score a reservation will get the full, fanciful tale online.) But think of Gigi’s as the anti-Carbone. Meghan McCarron. Ellen Mary Cronin.

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2022 Fine Dining Dine-in Food Truck 246

Cheetah

JUNE 14, 2021

Dining rooms are reopening and with the promise of return to normalcy just a few days away, the unprecedented staffing shortage is dampening the hope of economic recovery. The problem is that small independent restaurants have been through a lot with COVID and they don’t have reserves.

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BOH Back of House Front of House Employee Relations 148

Foodable

MAY 18, 2021

Established in 2014, the app services over 5,000 restaurants globally in over 200 cities, overseeing restaurant reservations via back-end management software. Restaurants shouldn’t have to pay for the guests who are trying to come to them.” The company was also acquired by American Express in 2019.

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Guest Recovery 2014 Hospitality Reservations 60

The Restaurant Times

SEPTEMBER 16, 2021

In turn, it leaves more time and energy to focus on delighting guests with delicious food and new memorable dining experiences, be they in-house or off-premise. Technology presents unique solutions for restaurants to differentiate themselves and for owners to run their businesses more efficiently.

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Technology Guest Recovery Front of House Point of Sale 52

Aaron Allen & Associates

MARCH 19, 2020

March 18, 2020 NRA Recovery & Relief Proposal The National Restaurant Association presents a restaurants recovery and relief proposal to the White House with projections of more than $225b in sales losses and 5–7 million jobs lost. March 13, 2020 OpenTable reports reservations down 36% YOY in the U.S. March 18, 2020.

2020 52

2020 Guest Recovery Point of Sale Employee Relations 52

The Restaurant Times

OCTOBER 29, 2020

It is important to let the guests enjoy the experience, so among other things, the food presentation has to be amazing. You have to reassure the guests so that they feel comfortable to dine at the restaurant.’ ‘Add a surprise element to delight the guests. .’ The teams also have to be trained. adds Raymond.

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Operations Kitchen Safety Guest Recovery Food Safety 40

Modern Restaurant Management

NOVEMBER 19, 2020

Ocean Spray is joining forces with Massachusetts Restaurant United and the COREcares Foundation for this hospitality stimulus, in addition to offering discounts on the brand’s cranberry products to support restaurants on the road to recovery during the COVID-19 pandemic crisis. ” Curbside Olo.

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Mobile Ordering Kitchen Safety Online Ordering Food Truck 367

Modern Restaurant Management

OCTOBER 29, 2020

When we started Lunchbox 18 months ago, we wanted to help restaurants with a strong ethos and identity speak to their guests directly. Lunchbox also partnered with Beam Social Impact to make it easier for restaurants to increase social responsibility by easily facilitating nonprofit donations from guest orders.

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Online Ordering Customer Service Food Order Customer Experience 359

Modern Restaurant Management

NOVEMBER 2, 2020

This edition of MRM Research Roundup features the impact of cold weather on restaurant viability, why franchises need to be nimbler and the pandemic's effect on guest expectations. This is encouraging for restaurants, especially as only about 8 percent of respondents said that guests will be very unwilling. Restaurant Adaptation.

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2020 Mobile Ordering Hotels Food Safety 553

Modern Restaurant Management

MAY 5, 2020

With the strategic and financial backing Jay and his team bring, we will continue to focus on key operational initiatives to improve guest experience, menu development, and focus on the growth of our brand. ” America's Recovery Fund. A broad-based, efficient recovery fund is the best path forward.

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Guest Recovery Food Safety Loyalty Program Point of Sale 305

Modern Restaurant Management

JULY 1, 2021

While some reservations remain with regard to safety measures, people are generally voting with their feet and their wallets. Mobile-enabled reservations/booking (38 percent). But it hasn’t been a smooth or even recovery for either company. Paytronix Systems, Inc., Restaurants/dining. Mobile-enabled payment (38 percent).

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2021 Loyalty Program Mobile Ordering Consumer Goods 386