Modern Restaurant Management

NOVEMBER 8, 2023

But the expectations of guests and owners did not change. My guess: Focusing on building supportive, collaborative environments with our peers creates healthy “in-house competition” and inspires each other to innovate and perfect the guest experience. Consumer psychology in the F&B industry, for example, has changed.

Recruiting 474

Recruiting Guest Recovery Advertising Food Supply 474

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. There was a subsequent recovery of +10 percent in the week to January 1 vs December 25. ” McDonald's Supersized Recovery.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

SEPTEMBER 16, 2024

Now, as I oversee operations, IT, and supply chain at Marco’s Pizza, I draw on these early lessons to help grow Marco’s. Specifically, at Walt Disney World, they taught me not only the value of, but how and when to execute guest service recovery. We didn’t need to “find a manager” to make it happen.

Leadership 450

Leadership Operations Loyalty Program Guest Recovery 450

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Takeout For Good. Redesigning workflows to ensure safe distancing between employees.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

JUNE 9, 2021

Supply Chain Shortages. One of the biggest pain points during and after the pandemic was supply chain. The initial onset of the pandemic hit quicker than an established supply chain could adjust and we are still feeling the ripples of the shutdowns a year later. Ease Labor Shortages. The Key Is Stability and Consistency.

Kitchen Safety 421

Kitchen Safety Food Supply Fast Casual Food Safety 421

Culinary Cues

APRIL 3, 2020

Possible strategy: Be proactive with a well defined, enhanced sanitation and food handling protocol for your restaurant and relay this information to your guests. This is the time to take a hard look at what staffing will look like after the recovery. [] CUSTOMERS ARE CONCERNED ABOUT THE SAFETY OF THE FOOD THEY ORDER.

Guest Recovery 366

Guest Recovery Social Media Kitchen Safety Food Safety 366

Modern Restaurant Management

DECEMBER 11, 2023

This crisis brought about labor shortages, disruptions in the supply chain, and inflation, all of which placed significant financial burdens on most restaurant owners. restaurant employment reached pre-pandemic levels in September, marking a milestone after three-and-a-half years of post-pandemic recovery.

Management 275

Management Management Guest Recovery Document 275

Modern Restaurant Management

JUNE 17, 2021

Features of the new restaurant design were determined following a thorough brand study on drive-thru operations and Guest habits, and include a double drive-thru lane, parking stalls for curbside pickup, a walk-up window, and patio seating. ” Franchise opportunities remain in areas across the U.S.,

Franchising 431

Franchising Franchise Food Truck Loyalty Program 431

Modern Restaurant Management

JANUARY 15, 2021

The sit-down restaurant recovery will hinge on the country’s continued handling of the pandemic and subsequent economic recovery. Despite a nearly one-third decline in overall card sales, the average dollar amount loaded onto each card remained fairly consistent in 2020, indicating that guests maintained their spending power.

2021 423

2021 Fast Casual Fine Dining Point of Sale 423

Modern Restaurant Management

FEBRUARY 28, 2020

Guests may enjoy a variety of seating arrangements, two bars, as well as private cabanas and daybeds offering bottle service and other five-star experiences. With the ability to cover and heat all areas, AQUAlounge will ensure a comfortable guest experience while sipping cocktails, dining or relaxing on the water.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

SEPTEMBER 23, 2020

OpenTable will recommend which actions restaurants can take like running a marketing campaign or managing guest reviews to help them grow their business. Meallogix digitizes every step of the supply chain, from order intake to ingredient conversion, nutrition label creation, shopping list creation, recipe costing, delivery options, and more.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

JULY 30, 2021

” Kapoor expanded, “We’ve also worked very hard on our supply chain to make our food available all over the country so we can basically open anywhere. “We also provide award-winning coffee, the best coffee shop supplies in the business, and ongoing support to help coffee businesses thrive.”

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Hot Schedules

SEPTEMBER 8, 2021

A mid the tumult of a chaotic global hotel market, brands of all sizes are reckoning with myriad unexpected factors — worldwide supply chain disruptions resulting in temporary inflation , nationwide labor shortages confining operations, and regional lingering restrictions limiting growth — each making the global recovery slower than expected.

Hotels 147

Hotels Inventory Guest Recovery Leadership 147

Modern Restaurant Management

JULY 1, 2020

Hotel guests said they feel “extremely safe” knowing a hotel room is cleaned with hospital-grade disinfectants compared to leading consumer brands1. Diminishing Customer Satisfaction With Restaurants May Hamper Recovery Efforts. says it is clear that the restaurant industry is well on its way to recovery.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

MARCH 8, 2024

Overall, “large parties,” or a party with eight or more guests, had a +2 percent increase in same-store transactions in Q4 2023 compared to Q4 2022. Cheers to 2023: Overall, restaurant and bar guests drank approximately +11 percent more alcohol in Q4 2023 compared to the average for Q1 through Q3 2023.

Catering 251

Catering 2024 2023 Guest Recovery 251

Modern Restaurant Management

AUGUST 17, 2020

Since the week ending June 28 the industry’s recovery remains stagnant. Guest Trend Insights from Black Box Guest Intelligence™ Restaurant Staff Key to Retaining Guests by Maintaining a Clean & Safe Environment. Read more in the latest Restaurant Guest SatisfactionSnapshot. See details here.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Hot Schedules

NOVEMBER 3, 2021

Leading up to this, its pivotal that operators navigate global supply chain disruptions to continue enticing potential diners with a killer offering. You have lots of choices on which companies supply your restaurant inventory, but how do you spot and manage great food suppliers? b3lineicon|b3icon-heart-care|?|Heart Heart Care.

Hotels 148

Hotels 2022 Menu Tip Distribution 148

Lavu

MARCH 7, 2025

Separate networks for payment processing and guest WiFi to enhance security. took effect on March 31, 2024, new measures like stronger encryption standards and anti-phishing protections were introduced. These could include higher fees, mandatory audits, or even losing the ability to accept card payments altogether.

POS 78

POS Guest Recovery Document Audits 78

Modern Restaurant Management

DECEMBER 12, 2019

“In addition to our growth and brand milestones so far this year, we have more in the pipeline in new and existing markets to increase the experience for both guests and franchisees. At the same time, we’re excited about creating a new generation of Subway guests!” ” Perfectly Designed Pizza Hut.

Franchising 275

Franchising Franchise Loyalty Program Book 275

Modern Restaurant Management

NOVEMBER 5, 2019

As industry leaders and representatives of vital links in the supply chain, the alliance seeks to reduce the amount of food waste generated, increase the amount of safe, nutritious food donated to those in need and divert unavoidable food waste from landfills. All guest donations will go to Action Against Hunger.

Waste 253

Waste Food Leadership Customer Service 253

Foodable

AUGUST 10, 2021

“Generic, unpersonalized guest engagement just doesn’t cut it anymore,” says Goldstein. You’ve got to know who your guests are, you’ve got to give them an easy sweep of digital tools to make those purchases, and you need to treat them personally using the data you have to give them a reason to return. And that’s what we do at Thanx.”

Guest Recovery 98

Guest Recovery Marketing Hospitality Food Supply 98

Cheetah

JUNE 25, 2021

The staffing shortage is threatening to derail many restaurant reopening plans and crush the hopes of economic recovery. For example, it used to make sense for restaurant workers to spend precious billable hours scavenging for supplies at the endless isles of wholesale warehouses like Costco or RestaurantDepot.

Front of House 147

Front of House Back of House Guest Recovery Hiring 147

Black Box Intelligence

AUGUST 24, 2021

Short-staffing leads to dissatisfaction – of guests and employees. The impact of limited staffing is evident in guest sentiment data. Guest satisfaction with service speed is down 4.2%, with staffing being a common area of concern. Guest satisfaction with service speed is down 4.2%, with staffing being a common area of concern.

Guest Recovery 98

Guest Recovery Back of House Point of Sale Customer Service 98

Restaurant365

DECEMBER 11, 2020

Your cash flow may have been tight in 2020, so 2021 is the time to focus on your cash flow recovery and next steps. Reviewing your CoGS frequently is also critical to keep an eye on your supply costs. Forecasting your sales, mentioned above, can help you optimize your labor spend during your recovery and beyond.

2021 136

2021 Cash Management Management Management 136

Black Box Intelligence

NOVEMBER 16, 2021

Restaurant customer trends change, food and supply prices fluctuate and new competitors pop up every day. After experiencing a slow recovery, west coast brands have figured out how to increase restaurant sales, and are starting to see growth. How to Increase Restaurant Sales and Traffic Using Customer Incentives.

Guest Recovery 98

Guest Recovery Loyalty Program Email Marketing Customer Service 98

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. As of Saturday, May 9, on average almost 30% of the restaurants operated by the companies that participated in our Restaurants Recovery Sales Flash survey opened their dining rooms in some capacity. Collected and distributed 3 times per week.

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Hot Schedules

SEPTEMBER 8, 2021

Limited Budgets: Slower-Than-Expected Recovery. With ferocious competition and changing customer expectations, creating, a well-connected staff through strategic mobile tech solutions becomes essential to coordinating unique and valuable guest experiences. Limited Budgets: Slower-Than-Expected Recovery. In This Post.

Hotels 78

Hotels Inventory Guest Recovery Point of Sale 78

Black Box Intelligence

SEPTEMBER 13, 2021

To drive your growth rate higher, implement marketing and social media tactics that will help you win over new guests or find ways to get current guests to come in more frequently. To learn how you can make changes like these to drive restaurant sales, consider using a guest intelligence tool that will help you eliminate guesswork.

Guest Recovery 98

Guest Recovery Point of Sale 2021 Fine Dining 98

Black Box Intelligence

JUNE 21, 2021

To deal with razor-thin margins and rising costs for food and supplies, knowledge is power. Recovery from the pandemic is unlike anything we’ve ever seen; you can’t compare it to a typical recession or major crisis like a natural disaster. Common guest data attributes include ratings and location of the review. .

Guest Recovery 98

Guest Recovery Consumer Goods Customer Service Sourcing 98

EATER

DECEMBER 6, 2022

The Chicken Supply. The Chicken Supply’s genius can be measured on a 10-inch skewer. The Chicken Supply proves that takeout can be truly celebratory in its expression of flavor and history. Amazonia proves that sitting at the bar of a fine dining destination doesn’t have to be a consolation prize. Jaya Saxena. Chona Kasinger.

2022 246

2022 Fine Dining Dine-in Food Truck 246

Cheetah

JULY 8, 2020

Keep it simple Food costs are volatile and supplies are limited. There are many barriers to overcome towards your road to recovery, so keep it simple. Several surveys (let’s find a couple surveys that prove the point) that guests are not comfortable enjoying dinner inside just yet. Give it a seasonally-inspired boost. .

Menu 78

Menu Guest Recovery Seasonal Menu Food Supply 78

Black Box Intelligence

DECEMBER 2, 2021

Identifying the right packaging is even more challenging right now, as supply chain issues are driving up costs. And with Guest Intelligence you can monitor and manage customer feedback specifically for delivery, to-go, and curbside. Packaging can play a role in which menu items are offered for delivery. All food doesn’t travel well.

Delivery 98

Delivery Operations Customer Service Food Order 98

Foodable

NOVEMBER 17, 2021

Trish Giordano of Earl Enterprises says “the most important thing is technology companies that have come to market and with the industry having so many issues with staffing and supply chain, we as an organization have to figure out how you create efficiencies for your restaurants and how you create efficiencies for your customers.”

Guest Recovery 76

Guest Recovery Food Franchising Franchise 76

Foodable

APRIL 21, 2020

Check out the Restaurant Recovery Resource to keep up to date for the latest innovations and ideas to help your business recover from the crisis. In order to mitigate the increased reliance on the grocery industry and overload on the supply chain, Smokey Bones seized the opportunity and launched Bone Boxes To-Go.

Guest Recovery 61

Guest Recovery Casual Food Supply Dine-in 61

Black Box Intelligence

OCTOBER 25, 2024

Comp Traffic Best Region: California Best Segment: Fine Dining Best Cuisine: Chicken Worst Region: NY-NJ Worst Segment: Family Dining Worst Cuisine: Sandwich After a challenging summer, the restaurant industry showed signs of recovery in August which continued in September. However, with Hurricane Helene and Milton, recovery remains fragile.

2024 52

2024 Guest Recovery Point of Sale Employee Relations 52