Modern Restaurant Management

JULY 30, 2020

There is a new normal in the restaurant space, and we are all trying to figure out exactly what that means. How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? Overwhelming? Yes, absolutely. Many even want to.

Guest Recovery 471

Guest Recovery Food Safety Fine Dining Management 471

Modern Restaurant Management

NOVEMBER 5, 2020

Restaurants took a hard hit at the outset of the pandemic, with revenues taking a sharp dive by more than 50 percent through April. To encourage a swift recovery, restaurant owners and operators must think creatively and conscientiously about how they alleviate these fears and ensure a safe experience.

Technology 460

Technology Guest Recovery Customer Experience Mobile Ordering 460

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out.

2023 474

2023 Guest Recovery Email Marketing Customer Service 474

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. Mobile order and pay takes care of a lot of the admin side of a shift. From taking orders at tables, processing payments or taking telephone orders for takeaway. Reduce Admin Tasks. Reduce Wait Times.

Mobile Ordering 466

Mobile Ordering Ordering Front of House Guest Recovery 466

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." The key to the industry's recovery will be the strength of each daypart. " Top Recovery Trends. " Remarkable Resiliency. foodservice industry.

2021 474

2021 Guest Recovery Online Ordering Point of Sale 474

Modern Restaurant Management

MAY 19, 2020

While many find hope for the industry as the country re-opens, the road to recovery is a very long and uncertain one. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Anticipation.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

JULY 30, 2020

There is a new normal in the restaurant space, and we are all trying to figure out exactly what that means. How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? Overwhelming? Yes, absolutely. Many even want to.

Guest Recovery 406

Guest Recovery Food Safety Fine Dining Management 406

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

SEPTEMBER 16, 2024

As the QSR industry becomes increasingly crowded, understanding operations from the inside out is more crucial than ever. Specifically, at Walt Disney World, they taught me not only the value of, but how and when to execute guest service recovery. This is where real, hands-on experience becomes invaluable.

Leadership 450

Leadership Operations Loyalty Program Guest Recovery 450

Modern Restaurant Management

MAY 6, 2020

If you are not receiving these updates, call your distribution partners to find out if they have made any changes that might impact your business and orders. No Hot Shot (recovery) Deliveries. Be sure to check in with your distributor to find out what to-go products are available and adjust your menu and prices accordingly.

Supplies 414

Supplies Guest Recovery Food Supply Communication 414

Modern Restaurant Management

AUGUST 16, 2021

Throughout the pandemic, QSR restaurants, particularly chains, benefitted from well-established off-premises services, like carry-out, drive-thru, and delivery. In this year’s second quarter, off-premises grew by +5 percent compared to a year ago, driven by gains in carry-out and delivery orders. “The U.S.

2021 450

2021 Guest Recovery 2019 Point of Sale 450

Culinary Cues

JULY 22, 2021

Now, providing we don’t ignore the still looming dangers of Covid and the challenges of convincing 40% of the population to accept the vaccine, we might stand a chance of long-term recovery. As challenged as restaurants are right now, there must be an all-out effort to demonstrate value and to provide a positive experience.

Guest Recovery 450

Guest Recovery Uniforms Point of Sale Customer Experience 450

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. MRM Restaurant Survival Guide Updates and COVID-19 Resources for Restaurants. Additional funding has been allocated for the Paycheck Protection Program (PPP ).

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Culinary Cues

MAY 23, 2021

They are, at least in part – etched into our brains from those early days in English Composition class – lines that stand out as an umbrella statement that encompasses a point in time from yesterday or today. Now we have an opportunity to be reborn – to change what is wrong with how we operate and come out bigger and better in the end.

Guest Recovery 449

Guest Recovery Front of House Employee Relations Food Truck 449

Modern Restaurant Management

AUGUST 6, 2021

No doubt, the restaurant industry is on the edge of a boom, or likely even in one already, as millions of Americans venture out into restaurants, diners, and bars. ” Take a realistic approach to restaurant insurance moving forward. “This has allowed us to avoid taking a firm stance on customer vaccination.

Insurance 493

Insurance 2021 Guest Recovery Point of Sale 493

Modern Restaurant Management

APRIL 1, 2020

Since guests cannot frequent their favorite establishments in person, they're now leaning on you to bring a "dine-in experience" to their homes. Now is the time to set expectations for how your guests will interact with your restaurant in the future. " Greet people as they walk in to pick up their orders. ."

Guest Recovery 414

Guest Recovery Customer Experience Social Media Food Order 414

Modern Restaurant Management

DECEMBER 15, 2020

Restaurants are serving guests who are more digitally enabled than ever before. Establishing a robust digital presence ensures restaurants can capitalize on this growth while, safely, reaching out and serving a wider array of diners. This way, operators can create highly personalized, almost predictive, guest experiences.

Guest Recovery 438

Guest Recovery Mobile Ordering Customer Experience Customer Service 438

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Culinary Cues

APRIL 2, 2020

STATE THE CHALLENGE: Re-open the restaurant making sure that it is prepared to adapt to the newly established needs of guests while addressing the critical challenges that have existed and will exist in the future (Labor, Marketing, Service, Efficiency, Guest Satisfaction, Growth, Profitability). Check out their site at: [link].

Guest Recovery 422

Guest Recovery Take-out 2019 Hiring 422

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. MRM Restaurant Survival Guide Updates and COVID-19 Resources for Restaurants. Additional funding has been allocated for the Paycheck Protection Program (PPP ).

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

DECEMBER 31, 2020

It has been surging in popularity first in Los Angeles (by way of Tijuana) and then San Francisco, and now it is beginning to take hold on the East Coast. While it may have been out-of-fashion for a while, we believe Chinese-American food is about to make a comeback. Regional Indian? Afro-Carribean? Singapore/Malay? Souley Vegan?

2021 508

2021 Hotels Airlines Guest Recovery 508

Modern Restaurant Management

JUNE 25, 2021

Are ovens heating fast and fully enough—or is a restaurant in danger of sending out chicken that’s crispy outside but raw in the middle? Glitches with equipment operations: Is the water hot enough for a dishwasher’s final rinse cycle? Is the detergent consistently at the right level?

Food Safety 508

Food Safety Delivery Kitchen Safety Food 508

Culinary Cues

MARCH 22, 2020

If we hope to keep a core team together through crisis and be able to lean on them through eventual recovery then we must view them as family and treat them in that manner. When belongingness exists then hope of recovery and future wellbeing feels certain. When we isolate from others – self-doubt begins to creep in.

Operations 385

Operations Guest Recovery Government Communication 385

Culinary Cues

JULY 23, 2023

When the menu is not their own then they are left with all the responsibility for the guest and employee experience and very little authority to set the stage for success. It is a juxtaposition that is nearly impossible to manage. To the owner/operator there are two things that define success: customer satisfaction and profit.

Guest Recovery 416

Guest Recovery Seasonal Menu Presentation Customer Experience 416

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

Modern Restaurant Management

SEPTEMBER 30, 2020

The survey results reveal that 35 percent of respondents feel the same level of comfort dining out now as they did at the beginning of the pandemic. Some highlights inlcude: Consumers' projected dining out frequency. Only about seven percent of respondents said they anticipate rarely or never eating out.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

FEBRUARY 24, 2022

While we see national economic recovery in numbers such as the aforementioned jobs report; yet, I’m still sitting here, waiting for my pizza. Those who figured out another path, a different career or a job in a different industry are seemingly unmotivated to go back to their previous work.

Hiring 493

Hiring Hotels Guest Recovery Insurance 493

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. Drive-thru visits have increased 36 percent since the early days of the pandemic with 9 out of 10 visiting in the last month. Drive-Thrus.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

SEPTEMBER 3, 2020

Have clear signage, enforce the mandated health rules, and diligently track the number of guests inside of your facility at all times. Take their temperatures everyday upon arrival and throughout the day. Think Out of The Box. Judiciously monitor your employees’ health as well. Have them do a self-symptom check regularly.

Fine Dining 502

Fine Dining Restaurant Law Food Truck Outdoor 502

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. The Case of Optimism Restaurant owners and operators expect to see much of the same in 2024, largely due to increasing food and labor costs and decreased consumer spending or dining out due to economic inflation.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

AUGUST 3, 2020

Hot takeout summer: While 63 percent of respondents have canceled vacation travel due to COVID, 71 percent are still planning to take some vacation this summer. Frose is out, with only 2.1 Check out more favorites in LA, Chicago, Atlanta, and Philadelphia below. percent of Americans excited to order this 2019 staple.

2020 487

2020 Franchise Franchising Food Order 487

Modern Restaurant Management

JANUARY 22, 2021

” Using modular construction for restaurant development saves 10-15 percent overall, and allows for consistency and efficiency with the building process taking approximately five weeks to complete. 2021 will be big for us as we branch out of California and make our entrance into the Midwest and East Coast.”

Franchise 508

Franchise Franchising 2020 2021 508

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Offering easy-to-assemble, take-home meals. Takeout For Good.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

SEPTEMBER 1, 2020

Restaurant Reckoning: Dynamic Diner' SevenRooms released its “Restaurant Reckoning: Dynamic Diner” report, which uncovered new diner personas to help operators understand what motivates guests to dine out in this new era of hospitality. Diner Dynamics.

2020 472

2020 Food Safety Hotels Dine-in 472

Modern Restaurant Management

MAY 5, 2021

Matthew Crompton, CGA’s Client Solutions Director, Americas said: “Recovery is well and truly here, and for many states sales may be close to returning to normal levels. “Let us assume that operators were able to better meet the needs of those 30 percent of guests who are under-whelmed by the beverage program.

2021 490

2021 Coupons Loyalty Program Fast Casual 490

Culinary Cues

JANUARY 29, 2024

It is human nature to try and push those out of our minds, but given a moments pause, it’s easy to remember them. As they say in life – the first step in recovery is to admit that there is a problem. It takes time for people to push aside tradition, habits, and yes – fear, that accompanies change. Okay, there is a problem. “My

Kitchen Safety 412

Kitchen Safety Guest Recovery Uniforms Food Safety 412

Modern Restaurant Management

MAY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the surge in online ordering, early returns on restaurant recovery and what customers want and expect from restaurants. Restaurant Recovery Stats. Companies are focusing on ways to guarantee the safety of their employees and guests.

2020 322

2020 Guest Recovery Online Ordering Point of Sale 322