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“Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.” The webinars will be held on Monday, April 27 at 2:30 p.m. To learn more and to register for the webinars, please visit: [link].
“Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.” The webinars will be held on Monday, April 27 at 2:30 p.m. To learn more and to register for the webinars, please visit: [link].
In a webinar as part of Toast’s Restaurant Recovery Series , co-sponsored by 7shifts and our trusted partners at XtraChef , we gathered restaurateurs from around the country to discuss new ways of managing staff, new service and compensation models, and how COVID-19 has impacted their business.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.
The reality is everyone has to adjust in some capacity but everyone is very focused on the guest’s experience still and that will get them far” (5). As such, communication and transparency is a necessary component of recovery. New webinars are popping up everywhere like LinkedIn, available to everyone.”
A mid the tumult of a chaotic global hotel market, brands of all sizes are reckoning with myriad unexpected factors — worldwide supply chain disruptions resulting in temporary inflation , nationwide labor shortages confining operations, and regional lingering restrictions limiting growth — each making the global recovery slower than expected.
By reviewing guest comments from the past year, operations can spot trends and identify areas for enhancement. Now is an ideal time to review and optimize these processes, considering guest and driver experiences. If you haven’t been doing so throughout the year, now is a great time to start.
Short-staffing leads to dissatisfaction – of guests and employees. The impact of limited staffing is evident in guest sentiment data. Guest satisfaction with service speed is down 4.2%, with staffing being a common area of concern. Guest satisfaction with service speed is down 4.2%, with staffing being a common area of concern.
The industry’s labor challenges will persist through the economic recovery and beyond. Not only do you bear the costs of hiring and training new employees, but staff and guest satisfaction suffer when you don’t have enough workers to meet demand. The numbers are similar for hourly back-of-house staff. Strategies to reduce turnover.
Industry Sales and Traffic Patterns In the latest Black Box Intelligence webinar, we revealed variable performance trends across restaurant segments in 2024, highlighting both challenges and growth areas. Thus, our previous predictions of a recovery have seemingly come sooner than we previously anticipated.
July’s Anomalous Performance and Industry Recovery July proved to be a tough month for restaurants, with same-store sales growth. And guests seemingly also slowed down their average spending per restaurant visit or order during July. Join us for our FREE upcoming State of the Workforce 2024 Webinar !
introduced its "Make It This Winter" platform, which offers a collection of resources, including one-on-one consultations with US Foods experts, informational webinars, new outdoor dining products, and updated online materials and tools for restaurant operators to tackle the ongoing challenges brought on by the COVID-19 pandemic. "With
According to 7shifts’ Restaurant Data Hub , New York restaurant sales recovery has been slower than the overall United States (and Canadian) average. David Chang, Momofuku Check out our webinar with ChowNow to learn how you can make more money through takeout and delivery at your restaurant. ?? Using guest engagement platforms.
Do not allow guests to congregate in waiting or bar areas. Design a process to ensure guest separation while they are waiting to be seated. Predetermine traffic paths to/from restrooms to limit proximity for guests and staff. The key to avoiding food waste during your recovery period is to keep your inventory as low as possible.
Each update highlights the most relevant and timely workforce, financial, guest and consumer trends. Full-Service: Service Guest Sentiment Improved in Q3. Powered by Black Box Guest Intelligence. Guest Intelligence tracks 6 main categories ‘food’, ‘beverage’, ‘service’, ‘ambiance’, ‘value’ and ‘intent on return’.
These issues, along with continued surges in COVID infections, are slowing the recovery. . Guests are noticing the long wait times and service inconsistencies that result from being short-staffed, and it’s driving down sentiment. Keeping guests happy will be complicated. But it wasn’t all bad news. Things are changing quickly.
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