Modern Restaurant Management

SEPTEMBER 13, 2022

Restaurants are filling up again, but hiring and retaining employees in the midst of a national workforce shake-up remains an uphill battle. With staff in short supply as millions of Americans continue to quit their jobs, restaurants looking to ramp up hiring for the busy season are faced with an ultra-competitive hiring market.

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Hiring Employee Relations Leadership Restaurant Law 212

Modern Restaurant Management

NOVEMBER 5, 2024

Hiring for soft skills becomes much simpler when you know exactly what to ask and look for in interviews. In this article, I’ll share those tips so you can hire people who will excel in the role and not only fill it. The customer received his meal soon after and thanked me for making it right, ending the interaction on a positive note.”

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Hiring Leadership Customer Service Customer Experience 167

7 Shifts

AUGUST 2, 2022

From what culture is, to how it's built, and how to use servant leadership, a lot of ground was covered. Danny Meyer has long been a proponent of hiring for cultural fit, and training for skills required to do jobs: “Emotional skills are kind of baked in by the time we've already hired you. Leaders are there to serve their team.

Leadership 370

Leadership Webinar Hiring Training 370

7 Shifts

MAY 1, 2023

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. She knows while it takes time to hire the right people, it ultimately leads to less turnover. Anytime we have to rush hire, we're setting everybody up for failure," says Piper.

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Hiring Training Management Management 195

Culinary Cues

MARCH 3, 2024

Anyone who has been hired as a new employee knows the feeling of being on the outside of groupism. What teams seek to find is leadership in this regard and not the subservient desire to be led. Success happens because of the sense of team and the leadership that sets the stage for this to occur.

Leadership 373

Leadership Restaurant Law Social Media Sports 373

Culinary Cues

APRIL 23, 2023

Have you worked through this process hundreds of times before? [] CHECK YOUR LEADERSHIP: Do you know the difference between leadership and management. Both are necessary, but only leaders provide vision, promise, and hope of great things to come. Leaders inspire, are trustworthy, and shine as people to follow.

Seasonal Menu 485

Seasonal Menu Leadership Training Fine Dining 485

7 Shifts

SEPTEMBER 9, 2024

Hiring and retaining staff has always been a challenge for businesses in the food industry. High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. Equip your managers with leadership skills that go beyond simply assigning tasks.

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2024 Social Media Insurance Leadership 335

7 Shifts

JULY 24, 2020

Topics: Hospitality; hiring and training staff; building workplace culture. ?? To achieve Enlightened Hospitality you need to hire “51 percenters with 5 core emotional skills.” While achieving Enlightened Hospitality may seem redundant while you only serve takeout, it should be a core value of your restaurant and hiring process.

Book 370

Book Management Management Restaurant Law 370

Embrace the Suck

JULY 21, 2020

We all have hired someone in our career (a C-player) that we felt deep down we could change to become a superstar or A-player. Look at the quality of people who come to apply to work with you and it will give you an idea of where your leadership game is currently. Upgrade your leadership to A-level. You can’t change them.

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Leadership Hiring Take-out Events 487

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. McDonald’s’ core values are as simple as they come, but a powerful tool when it comes to hiring, building a team, and managing performance. Watch: 7shifts CEO Jordan Boesch at Toast Food for Thought as he discusses hiring and employee engagement.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Culinary Cues

AUGUST 31, 2020

In all cases, there will be a re-shuffling of priorities driving changes to the profile of the “best candidate” for the leadership position in the kitchen. This is where you need to be. [] POWER vs. LEADERSHIP. “I When you hire a person you own the responsibility to inform, train, teach, and improve their abilities.

Leadership 403

Leadership Point of Sale Training Coaching 403

Culinary Cues

OCTOBER 27, 2023

This involves, first and foremost, the decision regarding who to hire as chef and sous chef and the level of control this person will be given. The hiring process, specifically the vetting of candidates for the position is critical.

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Hiring Training Pricing Leadership 397

EATER

JULY 24, 2020

Among other demands, the letter calls to diversify the board of trustees, and make events more equitable On July 16, a large group of James Beard Foundation employees sent a letter to the foundation’s senior leadership team, outlining a list of demands for the future of the organization.

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Leadership Hiring Events Audits 145

Embrace the Suck

JUNE 18, 2021

They do start to train people better than the bad restaurants, yet their training system is still outdated and is usually only done when someone is hired. They want to become better, they just haven’t developed their leadership team enough to be consistent. Focus: The focus here is all about their team and leadership.

Leadership 354

Leadership Small Business Coaching Marketing 354

Culinary Cues

FEBRUARY 2, 2024

Employees must be properly trained and then given the responsibility and authority to make those decisions that fit their position. [] SERVE: Respect means that everyone involved in the restaurant is in the service business.

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Training Customer Service Uniforms Leadership 356

Embrace the Suck

MAY 24, 2023

Step 3: Scout for Personality, Not Just Skills During the hiring process, we sometimes over-emphasize experience while undervaluing the importance of personality. While experience is certainly crucial for specific roles, personality should carry substantial weight in our hiring decisions.

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Recruiting Hiring Coaching Customer Experience 335

Modern Restaurant Management

FEBRUARY 23, 2021

Through financial recessions, terrorist attacks, global pandemics, and just the typical challenges we face in the course of daily business, there are many leadership lessons to be learned. Hiring and training new management is difficult on top of reopening restaurants once a crisis passes. Never Take Advantage of the Guest. Get Better.

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Leadership Airlines 2002 2001 180

Modern Restaurant Management

DECEMBER 16, 2024

Following a year of turbulent hiring trends , inflated expenses, and uncertain demand, 2025 could be the “year of retention” for restaurants. Heading into 2025, restaurants can take advantage of a particular class of workers to bolster their retention efforts: seasonal hires.

Hiring 101

Hiring Employee Relations Coaching 2025 101

7 Shifts

MAY 17, 2022

&pizza takes the idea to what some may consider the extreme; Every employee has cell phone numbers for company leadership—including their CEO, Michael Lastoria. A team member at &pizza texted leadership directly with a photo of an area in their shop that needed new paint. And so we get a lot of direct ideas,” says Andy Hooper.

Insurance 370

Insurance Leadership Customer Experience Sports 370

Culinary Cues

JANUARY 11, 2020

Sometimes the fault lies with a lack of desire to communicate, oftentimes the problem is the incorrect use of communication, but the majority of time the challenge is that leadership has no idea how to effectively communicate a message in a succinct, timely manner. It is important that our sponsors are happy. It’s a win, win.”.

Communication 314

Communication Leadership Employee Relations Entertainment 314

7 Shifts

NOVEMBER 14, 2024

From onboarding new hires to upskilling existing staff, a comprehensive training program can improve customer service, boost efficiency, and foster a positive work culture. In fact, 80% of learning and development leaders say management and leadership skills are their top training priorities.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

7 Shifts

JANUARY 31, 2024

You're responsible for tactical duties like training new hires, conducting performance reviews, disciplining rule breakers and poor performers, and handling compensation changes—in addition to more interpersonal tasks like mentorship and ensuring professional growth. This part of the job is arguably the most multi-faceted.

Management 397

Management Management Kitchen Safety Front of House 397

Culinary Cues

DECEMBER 30, 2019

I am proud to be a chef and always will be, but a common mistake that restaurateurs make is to turn over the concept and the reputation of their business to that great chef that was just hired. Ignore them and they will find someone else to pay attention. [] CONFUSING LEADERSHIP AND MANAGEMENT.

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Cash Management Point of Sale Leadership Website Management 269

Culinary Cues

OCTOBER 3, 2024

So, here are the 21 rules that, from my experience as a chef, should apply: [] LISTEN MORE, TALK LESS The first key to great leadership is to listen to others first. Now that you have invested all that effort, it’s time to trust them to do the job you hired them for.

Coaching 374

Coaching Restaurant Law Training Article 374

Embrace the Suck

MARCH 27, 2020

There can be a duality in leadership partnerships: one is an enabler and the other is the disciplinarian (good cop, bad cop mindset). When leadership seems to be on different sides, it’s easy from a distance to see the culture shift taking place. They had already made some big changes in their leadership team already.

Leadership 343

Leadership Cash Management Coaching Take-out 343

7 Shifts

OCTOBER 31, 2022

This unique approach puts our employees first because we believe that attracting, hiring, and nurturing the right people is what sets our businesses apart. Here are examples of each: Strengths : Combined 30+ years of restaurant experience from the leadership team. Hiring is routinely one of the most difficult tasks in food service.

Point of Sale 397

Point of Sale Back of House Document Download 397

Embrace the Suck

FEBRUARY 12, 2020

Bad hiring is a disease. Sidenote: If you don't like to talk to people face-to-face, then perhaps it's time to think about a career beyond leadership in the hospitality industry. I think Uber is hiring. Another shocking result I get when polling audiences is less than 2% of the crowd knows their core values!

Coaching 337

Coaching Email Marketing Communication Workshop 337

Embrace the Suck

JANUARY 13, 2021

Leadership is not easy and whoever sold you on that b t should be charged with negligence. If leadership was easy, the world would be a much better place. As an owner, you treat it like it’s an investment and you hire other people to run it. Isn’t the owner the leader? Not always. There are very few owner/operators.

Coaching 360

Coaching Back of House Front of House Take-out 360

Culinary Cues

FEBRUARY 18, 2020

The tasks of the chef are fairly universal: planning menus, putting your signature on each dish, hiring and training staff, ordering product and building vendor relationships, controlling costs and adhering to budgets, maintaining a clean and safe kitchen environment, etc. The Club Chef is the conductor of the orchestra.

Beverage 491

Beverage Events Food Order Website Management 491

Restaurant Business

NOVEMBER 5, 2024

The operations expert is the casual-dining seafood chain’s third leadership hire in as many weeks as it embarks on its post-bankruptcy comeback.

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Hiring Leadership Casual Dine-in 93

Culinary Cues

MAY 13, 2023

So where will you get exposure to much, if not all of that?

Hotels 431

Hotels Point of Sale Cash Management Training 431

Culinary Cues

JANUARY 15, 2022

You hire a person inferring you see their potential and trust they have something to offer. Leadership is unlocking people’s potential to become better.”. Simple stuff folks – treat people as you would like to be treated. Recognize their potential and help them on the road to fulfillment. Bill Bradley. Reach for the stars.

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Uniforms Front of House Food Safety Healthcare 417

Modern Restaurant Management

OCTOBER 8, 2024

Restaurant operators have long grappled with the question, "Should I hire for soft or hard skills?" If I had to choose between hiring someone for their technical knowledge or interpersonal skills, I would choose the latter every single time. " and for good reason. Spoiler alert: It’s not hard skills.

Hiring 167

Hiring Cash Management Customer Service Leadership 167

Modern Restaurant Management

DECEMBER 7, 2021

The first is hiring and personnel practices, with a greater emphasis on internally hiring and upskilling. Hiring and personnel practices are likely to evolve in two ways. First, hiring internally will be one way to counteract a disrupted labor market in the short-term.

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2022 Operations Recruiting Hiring 197

Embrace the Suck

JUNE 8, 2019

Step One: Up Your Leadership Impact. Time to pull up your big boy (or girl) leadership pants and get down to business. If leadership is outside your skill sets, better to step down, then bring it all down on top of yourself. Step Two: Hire the Right People. You need to resist this urge to hire quickly.

Leadership 221

Leadership Hiring Bar Restaurant Law 221

Crunchtime

FEBRUARY 21, 2022

With a 5-Step Leadership Ladder , you can quickly deploy a talent development program to retain team members and develop bench strength. From the moment a new employee is hired, you have an opportunity to teach them about leadership, giving rising stars opportunities to learn management skills before you need to promote them.

Leadership 78

Leadership Employee Relations Training Coaching 78

7 Shifts

JULY 12, 2023

I have to do one or the other and it doesn't make sense to hire someone at Poppy + Rose when I can do this. But then when we had to reset and when we started hiring for Poppy & Seed, that's when it really became apparent that we really needed to start focusing on our employees' type of, like their health. What are we going to do?

Front of House 370

Front of House Back of House Take-out Book 370