Modern Restaurant Management

NOVEMBER 14, 2024

The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. Operational Efficiency : No constant interruptions for staff to focus on what matters when an AI phone host is available 24/7 3. menu, hours, etc.),

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

DECEMBER 16, 2024

A new year is creeping up on us again, bringing fresh opportunities—and challenges—for restaurant operators. Focus on: Hiring for Culture Fit : Seek candidates who align with your restaurant’s values by emphasizing character and attitude over experience when interviewing.

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2025 Restaurant Law Audits Employee Relations 449

Modern Restaurant Management

JULY 29, 2021

Hiring a security firm can help protect your restaurant from disgruntled customers and crime, but which firm do you hire and what should you look for in a security team? Legally licensed security firms ensure that you’re hiring a professional, capable of protecting your property and patrons. Security Firm Licensing.

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Hiring License Restaurant Law Customer Experience 531

Modern Restaurant Management

NOVEMBER 12, 2024

With extreme weather events ranking as one of the most significant risks to businesses by the World Economic Forum , now marks a critical time for restaurant owners and operators to evaluate their preparedness strategies. Therefore, restaurants must prioritize staff safety and weather emergency training.

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Training Communication 2025 2024 473

Modern Restaurant Management

SEPTEMBER 7, 2021

Every restaurant owner, operator, and manager are currently asking themselves: how do I hire restaurant employees in today’s labor market? It is increasingly difficult to recruit, attract, hire, and retain employees, but there are some insights that can help you navigate a tough labor landscape.

Hiring 520

Hiring Front of House Recruiting Back of House 520

ChowNow

FEBRUARY 19, 2025

Applying new technology to your restaurants operations is exciting, but integrating it always comes with one immediate hurdle: getting your staff up to speed. In this article, youll discover how training your restaurant staff on new systems doesnt have to be a big ordeal, slowing down service for guests and costing you money.

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Training Online Ordering Customer Service Reference 195

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro.

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Operations Management Management Front of House 195

Modern Restaurant Management

FEBRUARY 4, 2025

A lack of preparation can lead to hefty fines, operational disruptions, and even criminal charges. Lesson : Employers who knowingly hire undocumented workers and attempt to manipulate payroll records not only risk ICE enforcement but also serious criminal liability. Hold regular training so staff knows what to do if ICE arrives.

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Audits Restaurant Law Document 2025 83

Modern Restaurant Management

JUNE 13, 2023

As the manager on duty prioritizes each crisis and puts out literal fires in the kitchen while trying to get the POS company on the phone, a chipper newcomer clad in all black strolls in through the back alley to drop a bomb: “I think I’m training with you today?” ” If you know, you know. ”

Training 450

Training Seasonal Menu Hiring Customer Experience 450

Modern Restaurant Management

NOVEMBER 22, 2022

Managers and owners must develop strategic hiring plans through the end of 2022 and into 2023 to protect staff from long hours and burnout. However, limited budgets and resources necessitate thoughtful hiring decisions in order to reduce wasted time and costs on advertising positions or training new hires. How to avoid.

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Hiring Recruiting Employee Relations Mobile Ordering 514

Modern Restaurant Management

MAY 6, 2021

But the bad news is they are having trouble hiring and filling positions across the board for cooks, servers, FOH and BOH positions. At Landed, we are dedicated to helping the restaurant industry find and hire better quality candidates faster. A lot of hiring managers are stuck in an old mindset. Get Proactive. Delegate Wisely.

Hiring 493

Hiring FOH BOH Coaching 493

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration.

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Leadership Management Management Operations 195

Modern Restaurant Management

NOVEMBER 15, 2021

Most notably, persistent hiring challenges, rising costs, and uncertain supply chains have made profitability more precarious. More specifically, automation best practices can ease training requirements and reduce manual tasks, helping restaurants thrive in a challenging environment. Streamline Employee Onboarding and Training.

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Training Front of House Food Safety Back of House 489

Modern Restaurant Management

JUNE 15, 2020

Modern Restaurant Management (MRM) magazine asked Mark Heymann, a labor expert and CEO of UniFocus, for his insights on navigating post-pandemic restaurant recovery through effective hiring and training. In what ways is training a key factor in restaurant recovery?

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Hiring Guest Recovery Back of House Food Safety 466

Modern Restaurant Management

FEBRUARY 1, 2023

But in a difficult hiring environment, how do you build a great reputation without jeopardizing your bottom line? And in 2023, that’s the problem most hiring managers in the restaurant industry are facing. According to CareerPlug , “ 81 percent of restaurant operators say they are short at least one position.

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Hiring 2023 Advertising Recruiting 474

Modern Restaurant Management

OCTOBER 17, 2024

It is consequentially more difficult for restaurant owners and operators to obtain comprehensive coverage at a fair price – let alone find policies with the specific coverages they need. Understanding Restaurant Safety Restaurants are fast-paced operations and any safety vulnerability can quickly derail business.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners. At Cannoli Kitchen Pizza, we hire work ethic over experience.

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2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." Restaurants have had to rethink hiring, wages, and benefits to attract and retain talent.

Mobile Ordering 221

Mobile Ordering Kitchen Safety Fine Dining Food Safety 221

Modern Restaurant Management

DECEMBER 7, 2021

Despite external pressures on talent, ample opportunity exists for restaurant operators to prepare for a year of constant change. With 2021 nearly wrapped up, restaurant operators across the country are looking to the New Year with cautious optimism. Hiring and personnel practices are likely to evolve in two ways.

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2022 Operations Recruiting Hiring 492

Modern Restaurant Management

MARCH 5, 2024

Data from the National Restaurant Association’s 2023 State of the Restaurant Industry report revealed that nearly three in four operators were focused on sustaining growth. Safety training is key to helping restaurants reduce risk exposure associated with foodborne illnesses and occupational injuries.

Training 419

Training Food Safety Employee Relations Insurance 419

Modern Restaurant Management

OCTOBER 23, 2020

With a thorough and well thought out training plan. It’s easy to rush training and skip past essential topics when you’re short-staffed or in your busy season or during the pandemic, but investing time in training can save you time and earn your business more money in the long run. Continuous Training.

Communication 446

Communication Training Dietary Restrictions Customer Service 446

EATER

MARCH 14, 2025

As vaccine distribution widened , operators couldnt keep pace with pent-up demand. Hiring is a nightmare, Caroline Styne, co-founder of Lucques Group in Los Angeles, told AP in June 2021. Those surveyed also expected staffing shortages to be one of the top three trends affecting restaurant operations in 2025.

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Marketing Recruiting Hiring Back of House 237

Modern Restaurant Management

FEBRUARY 8, 2024

Hiring a deep cleaning professional is necessary to ensure your restaurant is being optimally cleaned by a professional, but how do you know if you are hiring the right person? Here are a few things to think about that will help you hire the right specialized cleaner for your restaurant.

Specials 492

Specials Operations Hiring Front of House 492

Modern Restaurant Management

FEBRUARY 17, 2025

Operators would see increased prices in their supply chain, resulting in rising costs to their guests as well. AI has the potential to revolutionize hiring processes, employee training, and even workforce scheduling, leading to more efficient operations and improved guest services. AI is also boosting staff productivity.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

7 Shifts

NOVEMBER 15, 2024

For instance, if you operate in Indiana, North Carolina, or Oklahoma, they should know that happy hours aren’t allowed in those states. As such, knowledge of the law and how to train staff to comply is crucial. Effective managers prioritize regular training sessions that cover responsible serving practices.

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Bar Management Management Hiring 195

Modern Restaurant Management

FEBRUARY 24, 2025

Independent restaurants are at a pivotal moment, as the industry confronts multiple challenges including inflation, cost volatility, and extreme weather and adapts to an increasingly complex operating environment, according to the findings of the The James Beard Foundation® (JBF) 2025 Independent Restaurant Industry Report.

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2024 2025 2023 Loyalty Program 251

Goliath Consulting

DECEMBER 12, 2024

Train employees to identify phishing attempts and maintain PCI compliance to safeguard customer data and ensure secure payment processing. Upgrade Surveillance and Monitoring Verify that all security cameras are operational and strategically placed to cover entrances, exits, cash registers, and storage areas.

Bar 195

Bar Cash Management Seasonal Menu Email Marketing 195

Modern Restaurant Management

MARCH 11, 2025

. – Noah Glass, Founder & CEO of Olo The pandemic was a transformative period for the restaurant industry, leading to significant changes in how both restaurants and consumers operate. Technology continues to transform restaurant operations. The workforce also experienced a major reset.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MARCH 1, 2022

The landscape of the restaurant industry has changed forever due to Covid and the operational complexities that the pandemic introduced. Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. And according to Technomic, Inc.,

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

APRIL 29, 2021

However, operators are having to resort to short and long-term fixes to address the fact that they cannot find team members.” Some operators are willing to have you work today, get paid tomorrow in order to get people in place to handle their minimum requirements. Two-thirds of new hires signing up for DailyPay.

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Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

NOVEMBER 8, 2022

Amidst this good news, you should be aware of three hidden pitfalls that could affect your ability to operate safely and with a full complement of staff. There are several reasons why new employees may be incurring more injuries: Poor hiring choices. The hiring process may be rushed, and the wrong person could be chosen for the job.

Management 504

Management Management Food Safety Hiring 504

Modern Restaurant Management

FEBRUARY 9, 2021

As we continue to move past the fallout from the pandemic there will be a growing reliance on technology within every aspect of the operation and companies can be ready to take advantage, but they must start now or be left behind.

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2021 Hiring Technology Social Media 600

Culinary Cues

JULY 15, 2024

We hire and fire, increase pay, or add more staff, change restaurant menus or add convenience foods to reduce the need for qualified employees, or simply accept that poor attitudes and inconsistent product are just “the way it is.” A training investment in your people is an investment in the success of the business.

Leadership 420

Leadership Food Truck Employee Relations Training 420

Culinary Cues

JANUARY 26, 2025

Many of the line cook teams that efficiently and consistently prepare those items listed on the menu, and those persons responsible to clean the operation throughout the day, are oftentimes from countries like Mexico, Jamaica, Guatemala, Honduras, Ethiopia, Somalia, or Asian countries. look around and take it in. this is the American Dream.

Food 378

Food Hotels Fine Dining Agriculture 378

Modern Restaurant Management

NOVEMBER 24, 2020

With some outdoor dining pilot programs coming to an end as we head into the winter months, tens of thousands of restaurants across the country will be forced to operate at a fraction of typical capacity without added outdoor seating to supplement the loss. Hire the Right People. Should you consider entering the food truck business?

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Cash Management Social Media Seasonal Menu Food Truck 576

Culinary Cues

OCTOBER 23, 2024

We’re not paying you for your principles, we pay you to operate the kitchen efficiently and profitably.” Be clear about the standards you will not compromise on at the time of hire. Which issue will have the greatest impact on your staff, the operation, and your reputation? We cook as we do for a variety of reasons.

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Café Pricing Hiring Blog 336