7 Shifts

OCTOBER 28, 2021

Not surprising, as it has been reported on consistently, recruiting employees is the top concern for restaurants in fall of 2021, after Coronavirus shook up our economies and our definitions of success. Recruiting employees was the top concern in 2019 , before the COVID-19 pandemic rocked the restaurant world. Surprising? Even better?

Recruiting 370

Recruiting Technology Hiring Consumer Goods 370

Modern Restaurant Management

NOVEMBER 2, 2022

The holiday rush is here, and as the world goes from pandemic to endemic, customers are dining out more. As the hospitality industry gears up for the influx of holiday diners, making the right hires becomes especially crucial in maintaining a high quality of service. Never hire someone in the name of urgency.

Hiring 396

Hiring Front of House Back of House Employee Relations 396

Modern Restaurant Management

APRIL 29, 2021

Restaurants are switching out dinnerware for full paper and plastic to eliminate the need for a dishwasher (it’s one position but it’s one of the toughest to fill). Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly.

Fast Casual 554

Fast Casual Hiring Online Ordering Front of House 554

Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. Training new employees is expensive and takes a considerable amount of time. You never know, they may be interested and were just unaware that you were hiring.

Hiring 473

Hiring Recruiting Restaurant Law Customer Experience 473

7 Shifts

JULY 29, 2020

Restaurant recruiting during the COVID-19 pandemic can be advantageous for restaurants because so much restaurant talent is looking for work. Restaurants must be picky, however, to ensure that new hires are good fits for the long term and that they’ll work safely alongside existing staff. What PPE will you provide?

Recruiting 293

Recruiting Kitchen Safety Employee Relations Food Safety 293

Modern Restaurant Management

JULY 22, 2022

Right now, the restaurant industry has experienced rapid employee turnover and staffing shortages, which is impacting how recruiters are bringing on new talent for food service roles. Let’s take a look at some of these tools as part of a streamlined talent acquisition technology stack. Integrated Talent Acquisition Systems.

Technology 451

Technology Recruiting Email Marketing Hiring 451

Modern Restaurant Management

OCTOBER 28, 2020

As business owners begin the process of hiring (or, in some cases, re-hiring) employees for their restaurants, bars, hotels, resorts and food services companies, here are five things to focus on: All Hands on Deck. Be creative when it comes to how to recruit, hire and retain employees. Leave it to the Professionals.

Recruiting 437

Recruiting Hiring Healthcare Hotels 437

Modern Restaurant Management

AUGUST 4, 2020

With restaurants opening back up, hiring managers will need to find applicants to quickly fill positions. Instead of not having enough talent, hiring managers will now need to sift through hundreds if not thousands of job applicants quickly and efficiently to get their businesses back up and running.

Hiring 510

Hiring Customer Experience Recruiting Management 510

Modern Restaurant Management

AUGUST 10, 2021

The food and beverage industry is on a hiring frenzy. A recent study by The Bureau of Labor Statistics revealed that, despite regular hiring since this spring, the food and beverage industry still remains 1.5 In order to meet this massive shortfall, restaurants have had to up the ante on their recruitment drives.

Ordering 592

Ordering Recruiting Food Order Employee Relations 592

Modern Restaurant Management

MARCH 11, 2025

While the pandemic forced consumers to leverage contactless payment, such as tap-to-pay, out of pure health and safety concerns, it’s quickly become the normal course of business for restaurants aiming to streamline operations and maximize convenience. The world changed, and so did restaurants. per hour difference.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Black Box Intelligence

MARCH 7, 2025

Recruiting and Retaining Restaurant Staff for Growth Insights from Kura Sushis Strategy Hiring and keeping great employees is a major challenge for restaurants today. With so many job options out there, how do you find the right people? Here are the biggest takeaways from their recruiting and retaining staff process.

Recruiting 83

Recruiting Social Media Hiring 2025 83

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. But there are tangible ways to mitigate these hiring and retention challenges, and they all start with putting the restaurant’s team first and foremost.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Culinary Cues

FEBRUARY 5, 2025

Every restaurant and restaurateur are struggling to figure it out how am I going to make this work? Jobs are posted, a few apply, many of the applicants dont show for an interview and others after being hired never return after the first week (or sometimes the first day). Is this our future a place we want to be?

Fine Dining 234

Fine Dining Food Supply Customer Service Recruiting 234

Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires.

Management 506

Management Management Hiring Customer Experience 506

Modern Restaurant Management

AUGUST 3, 2021

To do that you need to understand why employees are quitting and why hiring now is so difficult. This childcare dilemma is compounded by the fact that bars and restaurants are all hiring at the same time, effectively competing for a smaller labor pool than they were pre-pandemic. Another key will be to ensure smooth hiring processes.

Hiring 532

Hiring Recruiting 2024 2018 532

Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. Integrating loyalty program or CRM so guests are incentivized to seek out and use these channels. Loyalty Technology to Drive Daypart Engagement.

Technology 564

Technology Loyalty Program Fast Casual Email Marketing 564

7 Shifts

OCTOBER 30, 2019

Because employees come and go so quickly, it’s natural for restaurateurs to feel like they have to make quick hiring decisions to avoid lapses in service and quality. However, hasty hiring is at the root of the turnover problem. At 7shifts, we put our values front and center during the hiring process. Read on to find out.

Hiring 283

Hiring Training Customer Experience 2010 283

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. On the other hand, maintaining robust recruitment and training are also key challenges as HR tries to combat employee churn.

Recruiting 354

Recruiting Hiring Customer Experience Consumer Goods 354

Embrace the Suck

MAY 24, 2023

It's time to dust off your note-taking skills because we're diving into a four-step game plan to draw the crème de la crème to your restaurant, starting immediately. But these fresh recruits often stick around only briefly before setting off, triggering a repeating cycle of worry. It's astounding! Are they alive?

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

7 Shifts

NOVEMBER 14, 2024

From onboarding new hires to upskilling existing staff, a comprehensive training program can improve customer service, boost efficiency, and foster a positive work culture. 7shifts has developed its own hiring and training course for restaurants to help you with the entire recruitment and onboarding process.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Goliath Consulting

FEBRUARY 16, 2021

Restaurant staffing was hard enough before the pandemic, with common hurdles such as no-shows, mistake hires and high turnover rates (1). According to an analysis from Workstream, a text recruiting and hiring tool for local businesses, this is partly due to the disruptions in the normal hiring process (6). Be Flexible.

Recruiting 195

Recruiting Hiring Communication Mobile Ordering 195

Modern Restaurant Management

APRIL 11, 2022

This can include asking for recommendations or referrals for new hires, as well as checking in on the morale and mental health of the team. But there is more to staff recruitment and retention than bottom line salary alone. And don’t forget to reach out to your local news station, daily newspaper or local food blogger.

Cash Management 510

Cash Management Healthcare Social Media Communication 510

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. Mobile order and pay takes care of a lot of the admin side of a shift. From taking orders at tables, processing payments or taking telephone orders for takeaway. Reduce Admin Tasks. Reduce Wait Times.

Mobile Ordering 467

Mobile Ordering Ordering Front of House Guest Recovery 467

Modern Restaurant Management

NOVEMBER 13, 2023

Lawyers have spooked them into avoiding conversations about managing employees for fear of taking on the liability of being joint employers. Consequently, many people with little or no management experience are suddenly responsible for hiring, training, and managing employees without the involvement of their franchisor.

Franchising 522

Franchising Franchise Employee Relations Restaurant Law 522

Modern Restaurant Management

DECEMBER 6, 2022

And with Gen-Zers set to hold up to 36 percent of the workforce by the end of this year, employers will need to take note of their demands to recruit and retain this generation. As on-demand pay becomes ubiquitous – and it will – there will be more of an emphasis on optionality.

Recruiting 450

Recruiting 2022 2018 Hiring 450

ChowNow

SEPTEMBER 6, 2024

Hiring the right team is one of the most critical decisions you’ll make as a restaurant owner. In this post, we’ll explore why being thoughtful about your team structure matters and how you can set up your restaurant for success with the right hiring and staffing strategies.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

Modern Restaurant Management

DECEMBER 16, 2021

Tackle the Labor Shortage with Hiring Incentives. While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Use Data and AI to Reach Out and Touch Your Customers. Here are some trends NCR is watching as move into 2022.

2022 475

2022 Hospitality Loyalty Program Point of Sale 475

Modern Restaurant Management

FEBRUARY 13, 2023

After graduating from the University of Washington and starting a career in headhunting in Los Angeles, we decided to act on our entrepreneurial spirit and start our own recruiting firm. However, in an industry with narrow margins, I understand the fear and concern of taking chances and doing it differently.

Recruiting 450

Recruiting Compost Sustainability Consumer Goods 450

Open for Business

AUGUST 10, 2023

Knowing how to hire employees can make or break your restaurant. Whether you’re staffing a new restaurant, looking for seasonal employees , or streamlining your interview process, you always want to know the best way to hire restaurant employees. Knowing where to hire restaurant staff is half the battle.

Hiring 167

Hiring Recruiting Reference Website Management 167

Modern Restaurant Management

OCTOBER 5, 2021

In the National Restaurant Association’s report, 75 percent of restaurant operators identified recruiting employees as their top challenge this summer, above all other difficulties experienced in the industry’s recovery. But not all hope is lost.

Technology 559

Technology Tip Distribution Front of House Back of House 559

Modern Restaurant Management

JULY 6, 2021

With dining restrictions lifting and restaurants’ busy season upon us, employers are ramping up hiring in order to meet the demand of the summer. With shift workers so scarce right now, it’s important to take extra steps to retain the employees you already have. According to the U.S. Use Scheduling Software.

Restaurant Law 451

Restaurant Law Small Business Mobile Ordering Recruiting 451

Modern Restaurant Management

APRIL 15, 2021

Now, as we come out of COVID-19 and begin opening our locations, we cannot find staff to fill any open positions. I am not wasting time on trying to figure out why. I called all of the applicants, offered interviews and got 5 out of 11 to show up. But where are they? Don’t Be Choosy … Train! Start Thinking Local.

Social Media 532

Social Media Training Recruiting 2019 532

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. With the right technology tools in place, their expectations can be met.

Management 495

Management Management Food Safety Communication 495

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro. What is Restaurant Operations Management?

Operations 195

Operations Management Management Front of House 195

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. If so, the server takes it and sends it to the kitchen ASAP by entering it into the POS. Operations Management.

Operations 363

Operations Inventory Hiring Customer Service 363

Modern Restaurant Management

JANUARY 23, 2023

As leaders who are focused on making our business stronger through thoughtful problem solving, we have had to take a hard look at how to meet that particular challenge. We share stories, celebrate our successes, and dole out positive vibes with our “Fist Bump” program. We are excited to see where it takes us.

Coaching 495

Coaching Employee Relations Hospitality Social Media 495

Modern Restaurant Management

DECEMBER 14, 2021

A drop in employee retention & difficulty in hiring. Managers lack the tools to properly schedule employees and plan for shifting consumer demands, and as a result, businesses are paying for redundant overworked labor, or having to manage with inadequate labor due to hiring challenges. Smart Bar USA Founder Barry Fieldman.

2022 475

2022 Food Supply Mobile Ordering Customer Experience 475