7 Shifts

JULY 14, 2021

How do the world's best restaurateurs hire their teams? Among many other stories, Danny dove into his hiring process from the very beginning at Union Square Cafe, how it evolved into the process they use now at all of his restaurants. We refer to these employees as “51 percenters.” We don't want to hire finished products.

Hiring 435

Hiring Hospitality Fine Dining Training 435

Modern Restaurant Management

FEBRUARY 8, 2024

Hiring a deep cleaning professional is necessary to ensure your restaurant is being optimally cleaned by a professional, but how do you know if you are hiring the right person? Here are a few things to think about that will help you hire the right specialized cleaner for your restaurant. Ask for references.

Specials 492

Specials Operations Hiring Front of House 492

7 Shifts

NOVEMBER 14, 2024

From onboarding new hires to upskilling existing staff, a comprehensive training program can improve customer service, boost efficiency, and foster a positive work culture. 7shifts has developed its own hiring and training course for restaurants to help you with the entire recruitment and onboarding process.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

ChowNow

FEBRUARY 19, 2025

Let new hires learn by shadowing a staff veteran. Create quick-reference guides. Place laminated cheat sheets (paper sheets will get destroyed quickly) near POS stations, delivery tablets, and kitchen display systems so staff can reference them on the fly. These bite-sized lessons keep training manageable and relevant.

Training 195

Training Online Ordering Customer Service Reference 195

7 Shifts

MAY 1, 2023

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. She knows while it takes time to hire the right people, it ultimately leads to less turnover. Anytime we have to rush hire, we're setting everybody up for failure," says Piper.

Hiring 195

Hiring Training Management Management 195

7 Shifts

OCTOBER 22, 2021

Many restaurants are still working around hiring and staff retention struggles, meaning they may be unable to fully capitalize on the demand of the holidays. Hire Additional Staff in Time. You can reference average party size, takeout vs. on-premise orders, the popular menu items, and other key metrics to to forecast restaurant sales.

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

7 Shifts

SEPTEMBER 16, 2021

You won't be able to refer to your previous restaurant opening playbook and follow it to the letter. The benefits of this decision include relying on a proven business model, which will ease the opening and operating process, as you'll be able to refer to what worked (and what is working) at your original location.

Management 370

Management Management Document Hiring 370

Open for Business

AUGUST 10, 2023

Knowing how to hire employees can make or break your restaurant. Whether you’re staffing a new restaurant, looking for seasonal employees , or streamlining your interview process, you always want to know the best way to hire restaurant employees. Knowing where to hire restaurant staff is half the battle.

Hiring 167

Hiring Recruiting Reference Website Management 167

Modern Restaurant Management

SEPTEMBER 12, 2024

Day-to-day restaurant operations are stressful enough, and the last thing you want to do is worry about the plumber you hired. You don’t have to be in the dark when hiring a plumber for your restaurant. Ask for References An honest plumbing company wants to connect you with people who are going to vouch for our work.

Kitchen Safety 251

Kitchen Safety Reference Food Safety Hiring 251

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. Owners and managers can justify adding or dropping menu items after referring to CoGS and P&L reports. Top menu groups, items, and modifiers.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

Modern Restaurant Management

AUGUST 31, 2021

This umbrella includes actions such as hiring, not hiring, and firing policies, equal opportunity employment practices and sexual harassment. Exclusions and Endorsements — These terms refer to what restaurant and bar owners are covered for — and what they are not.

Bar 482

Bar Insurance Employee Relations Certification 482

Modern Restaurant Management

MARCH 22, 2023

As if hiring struggles weren’t enough of a problem, retaining employees remains a challenge, with the quit rate in food service at approximately 5.4 – 6.2 As if hiring struggles weren’t enough of a problem, retaining employees remains a challenge, with the quit rate in food service at approximately 5.4 – 6.2

Back of House 449

Back of House Front of House Food Safety Kitchen Safety 449

7 Shifts

FEBRUARY 15, 2022

About a year and more than a dozen episodes later, we had the privilege to interview a wide range of folks with advice on everything from hiring staff , to creating content, to providing benefits, and increasing profits. Storytelling is an essential part of the hiring process. Hire for fit rather than skill.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

APRIL 30, 2021

Refer to your local health experts and guidelines recommended by the Centers for Disease Control as to determine these steps. Suppliers refer to enterprises that provide your restaurant with the raw ingredients and equipment you need to conduct business. This is completely understandable given the nature of crisis at hand.

Marketing 568

Marketing Food Safety Social Media Small Business 568

7 Shifts

DECEMBER 27, 2019

Hasty hiring is at the root of the problem. When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Selection ($645.04): Restaurants invest resources into interviewing candidates, calling references, and conducting background checks.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Modern Restaurant Management

JUNE 2, 2022

The term table stakes originates from poker and refers to the minimum requirement to be considered a player. They allow businesses to eliminate the up-front costs of developing an in-house application and, at the same time, remove the additional work and time required to hire, train, and manage delivery drivers. Set the Bar.

Mobile Ordering 473

Mobile Ordering Front of House Back of House Consumer Goods 473

Culinary Cues

OCTOBER 24, 2020

General Motors would never build and equip an auto plant, hire the entire staff, and create a marketing strategy until the car they intend to build is designed, prototyped, and presented to various focus groups first. Far too many times the menu takes a back seat to all other planning that will lead to serious miscalculations along the way.

Menu 420

Menu Seasonal Menu Front of House Café 420

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. McDonald’s’ core values are as simple as they come, but a powerful tool when it comes to hiring, building a team, and managing performance. Watch: 7shifts CEO Jordan Boesch at Toast Food for Thought as he discusses hiring and employee engagement.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Core Hospitality

OCTOBER 9, 2018

That level of confidence may dictate their possible hiring position. Are you going to hire based on soft skills (Who they are, calm, confident, focused…) or their hard skills (Raw job history skills that are relevant to your business) or the best , and rarest, both hard and soft skills. Did the reference checks happen?

Hiring 133

Hiring Download Sports Article 133

Modern Restaurant Management

JULY 26, 2022

Federal and state unemployment taxes, commonly referred to as FUTA and SUTA/SUI, are often overlooked and/or ignored by operators, but especially with the increased turnover in the industry, it is paramount in controlling HR operations costs.

Audits 507

Audits Operations 2006 Hiring 507

Modern Restaurant Management

OCTOBER 17, 2023

“The employees we hire from PRIDE Industries come to work on time and are happy to be here,” said Sartori. In fact, one of the gentlemen we hired can cross-reference a list with 500 items. One reason employers sometimes resist hiring people with disabilities is the misconception that it will be expensive.

Loyalty Program 294

Loyalty Program Hiring Customer Service Training 294

EATER

JULY 24, 2020

The Foundation is perhaps best known for the yearly James Beard Awards, often referred to as the “Oscars of the food world.” To create equity and transparency surrounding salaries, the employees ask that salary ranges be provided for all new hires, and that no current staff or incoming hires make less than $50,000 a year.

Leadership 363

Leadership Hiring Events Audits 363

Harbor Touch

MARCH 18, 2025

From smarter hiring to prepping for busy seasons, were sharing strategies that work across small bistros and bustling chains alike. Hire the Right People and Train Them Well Finding top talent is like casting a winning team. Check references carefully and run quick trials. Dont rush new hires into action.

Management 148

Management Management Seasonal Menu Cash Management 148

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. The purpose of the onboarding process is to teach new hires how to do their jobs successfully, and to catch them up on the company's culture and procedures.

FOH 307

FOH Food Safety BOH Customer Service 307

7 Shifts

JULY 16, 2021

In this guide, we'll go through everything you need to open a new coffee shop, from market research to buying coffee to hiring the best team. Staffing: Find, Hire, and Schedule. Reference secondary research studies or create your surveys and questionnaires to send out to a select group of people! But who exactly do you hire?

License 459

License Hiring Equipment Small Business 459

7 Shifts

MAY 31, 2021

The term ‘restaurant operations' refers to the process by which a restaurant is run. The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. Improvement Tips. What Does Restaurant Operations Mean? Human Resources Management. Scheduling.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

OCTOBER 9, 2020

Restaurant website design: Taking a DIY approach vs. hiring a web development team Consider whether you want to build your restaurant's website or hire someone to do it for you. Do I have the budget to hire a web development team? If you need inspiration, refer to your collection of competitors’ websites.

Design 397

Design Online Ordering Social Media Mobile Ordering 397

7 Shifts

AUGUST 2, 2024

Step 2: Look for a trustworthy restaurant accountant Even if you already know the restaurant bookkeeping and accounting process well, we suggest hiring a professional accountant to help ensure your business complies with local tax, payroll, federal, and state laws. As a rule, this should make up about 1/3 of your total expenses.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

Culinary Cues

FEBRUARY 16, 2022

Desperation is never a good approach towards hiring. But desperation hiring is, more often than not, a terrible way to staff your kitchen. Do you really want to work in an operation where desperation is the primary motivation for hiring? Yes, let’s start there.

Uniforms 401

Uniforms Hiring Consumer Goods Communication 401

Culinary Cues

MARCH 3, 2024

In fact, you were probably on the receiving end of this group behavior, sometimes referred to as bullying. Anyone who has been hired as a new employee knows the feeling of being on the outside of groupism. .” – Webster’s Dictionary Of course, you remember. You were either part of this or feeling left out because you weren’t.

Leadership 400

Leadership Restaurant Law Social Media Sports 400

Modern Restaurant Management

MAY 18, 2022

Likewise, forecasting costs and building budgets will mean understanding medical costs as well as the hiring market. For employees, one site with all the resources provided to every employee becomes an easy reference point for your company. Consider these factors: According to PwC, medical trend is forecast to be 6.6

Insurance 531

Insurance 2022 Technology 2023 531

Culinary Cues

AUGUST 31, 2024

When properly developed and integrated into your operation, the mission statement will impact who you hire, how you train, the products you develop and sell, the way you lead and manage, how employees interact, the way that guests are approached, and how the world perceives you (the business) to be. Is this decision in line with our mission?”

Customer Service 358

Customer Service Social Media Customer Experience Reference 358

Modern Restaurant Management

FEBRUARY 9, 2022

He refers to this collective as the “Kindness Crew.” .” It helps, Adkinson says, that philanthropy is baked into the culture at Sonny’s. “Every store gives back to the community,” he notes, and that giving comes from employees representing all areas and levels of the company.

Serving 493

Serving Reference Catering Waste 493

Embrace the Suck

JANUARY 20, 2021

The new hires stay for a few weeks but end up leaving, and the cycle of anxiety begins again. We love to throw around the word “hospitality” in reference to our guests in this industry. Don’t take this the wrong way: You’re hiring people for the wrong reasons. Are they breathing?

Recruiting 384

Recruiting Coaching Hiring Take-out 384

Modern Restaurant Management

JANUARY 6, 2023

You also don’t need to hire wait staff. That’s why it’s so often referred to as sharing a meal. For restaurateurs, you can see why the model would be attractive. Operating costs are significantly lower since you don’t need to worry about renting out a large space.

Customer Experience 473

Customer Experience Food Order Dine-in Delivery 473

EATER

MAY 3, 2021

Estefanía, who asked to be referred to by her first name because she is an undocumented worker, said she got COVID-19 in June and took two weeks off to recover and quarantine. Tiedmann said he’s offered pay increases to current staff members and higher starting wages for new employees, but hiring has still been difficult.

Back of House 363

Back of House Cash Management Kitchen Safety Insurance 363

Culinary Cues

DECEMBER 11, 2023

Full-service restaurants would later refer to this as a Table d’hote selection. Sure, the food at the Blue Gentian was good, and the servers who had been there for years were efficient, and you couldn’t beat the price for the quantity and quality offered, but what Meta was referring to was hospitality.

White Paper 351

White Paper Hospitality Fine Dining Reference 351