Modern Restaurant Management

NOVEMBER 9, 2022

Hiring remains a significant challenge for the restaurant industry. According to the National Restaurant Association, 70 percent of operators report not having enough employees to meet customer demand, and three out of four say they will commit more resources to employee recruitment and retention. Hiring is difficult enough.

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Hiring Recruiting Website Management Social Media 506

Modern Restaurant Management

JULY 29, 2021

Hiring a security firm can help protect your restaurant from disgruntled customers and crime, but which firm do you hire and what should you look for in a security team? Legally licensed security firms ensure that you’re hiring a professional, capable of protecting your property and patrons. Security Firm Licensing.

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Hiring License Restaurant Law Customer Experience 531

Modern Restaurant Management

MAY 11, 2021

For example, IHOP is planning to hire 10,000 new workers in the coming months to prepare for, “…a restaurant renaissance on the horizon.” If restaurants want to stand out in the competition for talent, they must adapt their hourly hiring practices. The Problem with Hourly Hiring. Provide Mobile Access.

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Modern Restaurant Management

APRIL 9, 2021

In businesses with high turnover – think, food or retail – managers spend a good portion of their time on hiring. The more efficiently and effectively they can hire, the less money and time they’ll spend, and the lower their turnover will be. Hires happen in days, not weeks. Time-to-hire.

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Modern Restaurant Management

JANUARY 17, 2023

The hiring shortage and the fallout from "The Great Resignation" that saw 47 million U.S. percent, with many workers citing take-home pay as a big factor for quitting. percent, with many workers citing take-home pay as a big factor for quitting. How can technology increase tips by?

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Modern Restaurant Management

FEBRUARY 1, 2023

But in a difficult hiring environment, how do you build a great reputation without jeopardizing your bottom line? And in 2023, that’s the problem most hiring managers in the restaurant industry are facing. Programmatic job advertising takes a profile-driven data approach. It all comes down to your staff. What do they want?

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Hiring 2023 Advertising Recruiting 474

EATER

MARCH 14, 2025

Restaurant workers whod been laid off during the height of the pandemic were reluctant to reunite with their former employers , many choosing to run out the clock on their unemployment benefits rather than return to work and risk getting sick. As vaccine distribution widened , operators couldnt keep pace with pent-up demand.

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Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. or place an order (for take out). What Is the Difference Between an Out of the Box Solution and Custom? menu, hours, etc.),

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Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

NOVEMBER 2, 2022

The holiday rush is here, and as the world goes from pandemic to endemic, customers are dining out more. As the hospitality industry gears up for the influx of holiday diners, making the right hires becomes especially crucial in maintaining a high quality of service. Never hire someone in the name of urgency.

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Hiring Front of House Back of House Employee Relations 396

Culinary Cues

JANUARY 26, 2025

The next time you walk through your local supermarket, butcher shop, fish market or bakery, take a moment to think about this. Putting aside the challenge of bird flu and the work and demands surrounding the care of animals, cost of feed, and process of harvesting and preparing eggs for market even at todays price this works out to around $.50

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Food Hotels Fine Dining Agriculture 424

Modern Restaurant Management

NOVEMBER 11, 2024

You take your seat at a table embedded with a touchscreen menu. A Cautionary Tale for Those Left Behind As the millennials I spoke to struggled to imagine a world where robots take over all jobs, I couldn't help but feel a pang of empathy. Why hire food runners when Servi can handle the job without missing a beat?

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Front of House Food Order Seating Customer Experience 450

Modern Restaurant Management

OCTOBER 27, 2020

And yet, despite the high unemployment, Quick Service Restaurants are one of the few sectors still hiring in massive numbers. Let’s take a look at four ways your QSR should innovate, that have already shown success elsewhere. Hire Faster or Be Left Behind. QSRs are hiring at a rapid clip.

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7 Shifts

NOVEMBER 15, 2024

For instance, if a staff member calls out sick, the manager must adjust the team schedule and redistribute tasks. If a specific liquor is out of stock, they might suggest a similar drink option to customers or adjust the menu temporarily. A proactive bar manager will also take steps to prevent similar complaints in the future.

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Modern Restaurant Management

APRIL 29, 2021

Restaurants are switching out dinnerware for full paper and plastic to eliminate the need for a dishwasher (it’s one position but it’s one of the toughest to fill). Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly.

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Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

AUGUST 4, 2020

With restaurants opening back up, hiring managers will need to find applicants to quickly fill positions. Instead of not having enough talent, hiring managers will now need to sift through hundreds if not thousands of job applicants quickly and efficiently to get their businesses back up and running.

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Hiring Customer Experience Recruiting Management 508

Modern Restaurant Management

JULY 11, 2022

In today’s market, it seems that just about every restaurant is hiring. In fact, three out of five restaurant hiring managers say their biggest challenge is no-shows at interviews. While screening candidates takes time, hiring software makes it easier. Interview (and Hire) Fast. Reduce No-Shows.

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Hiring Email Marketing Communication Customer Service 515

7 Shifts

JULY 14, 2021

How do the world's best restaurateurs hire their teams? Among many other stories, Danny dove into his hiring process from the very beginning at Union Square Cafe, how it evolved into the process they use now at all of his restaurants. We don't want to hire finished products. for a fireside chat with 7shifts CEO, Jordan Boesch.

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Hiring Hospitality Fine Dining Training 435

Modern Restaurant Management

OCTOBER 22, 2024

The misclassification of employees When hiring new workers, one of the most important decisions for restaurant owners to make is determining whether this individual will be an employee or independent contractor. Check out how New York State distinguishes between employees and independent contractors here.

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Restaurant Law Tip Distribution Fine Dining Insurance 332

Modern Restaurant Management

MARCH 17, 2025

The reality is unless a operation has reached a critical mass to hire specific category buyers, there isn’t bandwidth for buyers purchasing from multiple categories to dedicate to every specific market. So let’s take this a step further. Size The first thought may be to hire the biggest, most known buying group.

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Food Supply Customer Service Back of House Small Business 221

Modern Restaurant Management

OCTOBER 17, 2024

Many insurers have pulled out of the restaurant industry entirely, and some remaining insurers have greatly pulled back on the lines of business they write. Safety training should take place upon hire for all new employees, but that should not be a one-time event.

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Modern Restaurant Management

MARCH 11, 2025

While the pandemic forced consumers to leverage contactless payment, such as tap-to-pay, out of pure health and safety concerns, it’s quickly become the normal course of business for restaurants aiming to streamline operations and maximize convenience. The world changed, and so did restaurants. per hour difference.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MARCH 25, 2025

Yet, too often, new multi-unit leaders are thrown in the deep end and left to “figure it out” without structured support. GMs are used to making the final call on scheduling, hiring, P&L, and guest experience. This transition takes time, but it’s essential for sustainable success. The result?

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Modern Restaurant Management

APRIL 30, 2020

Not only do restaurants need to change their service model from dine-in to take out and/or delivery, but they also need to hire more employees or contractors to meet the changing needs of the business. However, with social distancing mandates in effect, in-person hiring and onboarding is no longer feasible.

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Hiring Restaurant Law Customer Service Communication 525

7 Shifts

NOVEMBER 14, 2024

From onboarding new hires to upskilling existing staff, a comprehensive training program can improve customer service, boost efficiency, and foster a positive work culture. 7shifts has developed its own hiring and training course for restaurants to help you with the entire recruitment and onboarding process.

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Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

MAY 31, 2024

To counteract this, diners are increasingly seeking out promotions, special offers, and better value for money as primary incentives. To compile the list, Time Out – the global brand that inspires and enables people to experience the best of the city – surveyed thousands of people around the world about food in their city.

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Modern Restaurant Management

JULY 13, 2020

People have been both eager and hesitant to venture back out into the world as stay-at-home orders have lifted. As consumers cautiously begin to eat out at local restaurants, this new model will likely remain popular. A recent survey found 72 percent of employers have had to hire for new roles.

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Consumer Goods Food Safety Hiring Customer Service 539

Modern Restaurant Management

DECEMBER 31, 2020

The food is then delivered by drivers hired by the service. When you’re working with a third-party delivery service, you can’t control who the service hires as drivers. Does the service allow customers to submit complaints, or are customers encouraged to reach out directly to the restaurant?

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Modern Restaurant Management

AUGUST 3, 2021

To do that you need to understand why employees are quitting and why hiring now is so difficult. This childcare dilemma is compounded by the fact that bars and restaurants are all hiring at the same time, effectively competing for a smaller labor pool than they were pre-pandemic. Another key will be to ensure smooth hiring processes.

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Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires.

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Management Management Hiring Customer Experience 504

Modern Restaurant Management

APRIL 4, 2025

The third location started out as an upscale burger bar, but it just wasn’t connecting with the neighborhood so Murray recalibrated. I’ve changed my restaurant concept by just taking an assessment of everything that I’m currently doing. With my restaurant, I truly think I expanded a little bit too fast.

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Modern Restaurant Management

OCTOBER 8, 2024

Restaurant operators have long grappled with the question, "Should I hire for soft or hard skills?" If I had to choose between hiring someone for their technical knowledge or interpersonal skills, I would choose the latter every single time. Look at Chick-fil-A or In-N-Out Burger, often regarded as the restaurant gold standard.

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Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

AUGUST 16, 2021

Looking back on my last few articles, I have focused on facts, on technology and on the hard time that we are all having hiring staff. They remind us not only that there are great people out there, but also that many of them work for us! When the chef and general manager found this out, they immediately jumped into action.

Front of House 520

Front of House Cash Management Back of House Hiring 520

Modern Restaurant Management

JUNE 11, 2021

Operations are reopening to 100-percent capacity, more and more people are getting vaccinated, mask requirements are going away, and the entire country is ready to go out to eat! Whatever you have been doing for the past year needs to be even more organized because you will be serving guests inside and out. on interior tables.

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Culinary Cues

JULY 15, 2024

This is a disease that lies dormant in many people just waiting to take over their every being if those in positions of leadership allow it to. It is apparent in the classroom, the local grocery store, your doctor’s office, the gym where you work out, car dealerships, airports, subways, hotels, and yes – restaurants.

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Leadership Food Truck Employee Relations Training 459

Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. Integrating loyalty program or CRM so guests are incentivized to seek out and use these channels. Loyalty Technology to Drive Daypart Engagement.

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Modern Restaurant Management

MAY 28, 2021

It’s also not enough to pull out your smartphone, snap a few dishes, and call it a day. It’s often worth it to hire a marketing manager who knows how to strategize and build your brand by: Planning campaigns and specific messaging. Or, you might consider outsourcing a freelance photographer to regularly take updated photos.

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Social Media Website Management Mobile Ordering Food Order 546

Modern Restaurant Management

AUGUST 10, 2021

The food and beverage industry is on a hiring frenzy. A recent study by The Bureau of Labor Statistics revealed that, despite regular hiring since this spring, the food and beverage industry still remains 1.5 A kiosk can generally take on the role of 1.5 million jobs (12 percent) short. Self-Ordering Kiosks to the Rescue.

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