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As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.
Leveraging Technology for a Tailored Customer Experience One way QSRs can harness the power of technology is through virtual hospitality, a rapidly emerging and evolving field of study that fundamentally changes how to personalize the customer experience. Virtual hospitality could also lead to more streams of revenue.
She offers nine tips for restaurant owners and managers to conquer the unique challenges that cold weather brings and explores the cozy side of winter hospitality. In this episode of the Making Dough Restaurant Show , host Hengam Stanfield logistic tips for the holidays and winter weather.
A core tenet of the hospitality space is that you focus on people over profits. ." Powers is not a fan of surchages, opting instead for finding ways to cut costs. "Brands "Brands that have gone that route tend to see negative reactions from their guests, which in turn impacts foot traffic.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy.
" Cheng advises that to create a culture where the hospitality industry is viewed as a legitimate career, operators can take the following key steps: Build a positive company culture. As users contribute, the platform will evolve, providing a dynamic and up-to-date resource for the hospitality industry.
In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Language barriers can hinder the speedy delivery of customer needs, especially in a fast-paced hospitality sector. Staff Satisfaction.
The hospitality industry served as the launch pad for the revival of the two-dimensional barcode, and now restaurants of all sizes are relying on this method to keep operations booming in a contactless world. Here are a few ways to ensure QR codes are used responsibility in hospitality: Educate Staff on QR Code Security Issues.
A core tenant of the hospitality space is that you focus on people over profits. ." Powers is not a fan of surchages, opting instead for finding ways to cut costs. "Brands "Brands that have gone that route tend to see negative reactions from their guests, which in turn impacts foot traffic.
Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation
Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being.
If you could sum up the word “hospitality” into one sentence, what would it be? Hospitality isn’t an easy industry to work with. If you could sum up the word “hospitality” into one sentence, what would it be? This interview question gauges a candidate's understanding of what hospitality truly means.
Kindness Food Network's “Kindness is Served Here” is rolling out in 63 restaurants across Northeast Ohio as part of Values-in-Action’s Kindland movement in partnership with the Ohio Restaurant and Hospitality Alliance. “Kindness and restaurants go hand in hand," said Values-in-Action CEO Stuart Muszynski. "Every
As the design and hospitality industries embraces sustainability and decarbonization, the demand for skilled professionals who understand these principles has never been greater. The hospitality industry is an economic powerhouse, generating over $4.6 The hospitality industry is an economic powerhouse, generating over $4.6
For more than 100 years, Society Insurance has been providing coverage to hospitality businesses. To commemorate the start of 2025, we compiled four trends that could dominate conversations surrounding hospitality businesses longevity this year. This is only a general description of coverages and is not a statement of contract.
Join Patrick Cottrell and Joe English from Sculpture Hospitality, and fit your restaurant to thrive in face of pandemic restrictions. This requires us to take a look at our menus, inventory, staff, and even our seating strategy. Whether your state allows outdoor dining, takeout only, or a little bit of both, we're here to help.
These changes have challenged operators to adapt, but they’ve also reinforced the resilience and innovation that define the hospitality industry. In Nashville, TN staffing shortages in hospitality were at an all time high as a result of the meteoric growth of the city and its tourism. Five times a day! PIRG Education Fund.
Restaurant no-shows are a silent killer of hospitality profits. No-shows plague the UK hospitality industry, with 12-14 percent of restaurant reservations going unfulfilled, resulting in an estimated £17.6 billion in annual revenue losses, according to Zonal and CGA's GO Technology report.
There are also those who work during this time of the year so that others can enjoy the time with family: UPS, Postal, and FedEx drivers; retail store workers, military, police and fire, doctors, and nurses, and those who are part of the hospitality/restaurant/travel industries.
The reservation was made months in advance, and each course was designed with intention and artistry. As the couple’s anniversary dinner gracefully glides toward a sweet crescendo, the lead server strides into the kitchen to pick up a beautiful brulee, only to notice the rose-shaped garnish is missing — along with the pastry chef.
Speaker: Harlan Scott, Founder of Harlan Scott Hospitality and Industry Restaurant
Join Harlan Scott of Harlan Scott Hospitality, learn how to get back in control of your restaurant and your operation back on autopilot. This, adding on to the lynch-pin management style restaurants often have, has made restaurant cultures more vulnerable and volatile than ever.
Many of these vacant jobs fall in the service sector, with a high concentration in the restaurant and hospitality industry. That means if every job seeker were hired, a million positions would remain unfilled.
As digital convenience continues to shape the industry, successful restaurants are those that balance high-tech efficiency with high-touch hospitality, ensuring that technology enhances, rather than replaces, the human connection in dining. Success is about merging hospitality, personalization, and digital-first marketing.
A $10 million lawsuit would be the nail in the coffin for nearly every hospitality business. While challenges –like nuclear verdicts – remain, it’s truly a historic and exciting time for the hospitality industry. Recent data shows that U.S. juries awarded more than $14.5
current inspirations while enveloping the guest in a high level of tailored hospitality. Co-Founder, Pastry Chef, Communications Director, Eat Well Hospitality, Hsing Chen : “I believe people are looking for more intimate and meaningful experiences when dining out. I believe this will continue into 2025.
Speaker: Joseph Guszkowski - Senior Technology Editor, Restaurant Business | Jay Ashton - National Brand Activation Manager, Sysco | Dan Maimone - Global Director of Customer Success Operations, Harri
ChatGPT has made a significant impact on the hospitality industry, particularly in restaurants, by revolutionizing customer interactions and improving overall experiences. Don't miss out on this exclusive panel, where three restaurant thought leaders will share their insights on the benefits and applications of ChatGPT.
The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.
"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.
In an industry as fast-paced and demanding as hospitality, investing in your team’s well-being is the best gift you can offer. Keeping staff engaged throughout the year with these practices will build loyalty and contentment that contribute to your business’ success, season after season.
By collaborating with other retail and hospitality organizations, restaurant executives can exchange best practices and problem-solve together to help build a better, more secure industry, for everyone.
Speaker: Kevin Tam, Sculpture Hospitality Consultant
Kevin Tam, from Sculpture Hospitality, has a step-by-step process on how to create the mindset necessary to re-immerse yourself in the restaurant game and navigate the post-pandemic world. It's been a long year for restaurant owners. What are the steps you need to take to get your business back up and running?
Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. What Makes Hospitality So Vital to the Dining Experience?
At any given time before COVID, a third of the people were always on their way out whether because theyre graduating school or are exhausted by the industry and wanted to change careers but we always had people coming in, says Ellen Yin, owner of the Philadelphia-based High Street Hospitality Group.
As the technology continues to advance, AI phone agents will play an increasingly vital role in shaping the future of customer service in the hospitality sector. By leveraging this solution, restaurants can significantly enhance their customer experience, streamline operations, and build a stronger online presence.
In 2025, the meaning of "value" to the dining consumer will extend beyond price to include a mix of experience, hospitality and affordability. Consumers and operators crave more in-person dining : 81 percent of consumers say they’d eat at tableservice restaurants more often if finances allowed.
In both fine dining establishments and cafes, filtered, sparkling water is increasingly part of the included hospitality experience, not an upsell. But it’s one little detail that, ideally, adds up with a bunch of other hospitality gestures to leave diners with the impression that you’re being taken care of.
AI-driven platforms like Ovation and Popmenu enable hospitality businesses to quickly generate thoughtful, consistent responses to customer feedback across multiple review sites. Here’s how AI can transform review management in the restaurant industry and what owners should keep in mind when implementing it.
From AI-powered ordering systems to smart kitchen management, the restaurants that successfully blend technological innovation with traditional hospitality are poised to lead in this new era of dining.
Join Eater in celebrating this year’s most superlative hospitality experiences from coast to coast. In addition to Italian cuisine, Lao food is having a moment in cities across the country, and chefs of all stripes are delving more into corn — in desserts , scratch-made masa , and hot drinks.
Now, I’m not sure we can do that anymore,” said Dr. Melissa Baker, associate professor and chair of the Department of Hospitality and Tourism Management in the Isenberg School of Management at the University of Massachusetts Amherst. The basics of service are black and white, but hospitality is in full color.
Payments will play a pivotal role in shaping retail and hospitality experiences in particular, moving beyond transactional utility to become a key driver of customer engagement. Frictionless payments are critical in hospitality settings, where delays or complications can create negative experiences.
For my 29-year-old son, hospitality is an app that offers him opportunities to buy more easily. Im a baby boomer, and to me, hospitality is a smile and good service, Zagor says. But for my 29-year-old son, hospitality is a well-designed app that remembers him, that offers him opportunities to buy more easily.
Success for hospitality businesses will depend on getting unique, yet on-brand, holiday experiences live early, so guests can book them. In addition, now is the time for restaurants and hospitality businesses to be thinking about customized holiday experiences that they want to develop and promote.
They typically lack hospitality experience and starve long play investments that may temporarily compress margins like training, retention, community building and quality. Private equity investors particularly pressure leadership for rapid revamps and location expansions that often degrade original hospitality vision and culture over time.
Subtle Signaling What’s interesting are the subtleties when it comes to luxury hospitality. When it comes to luxury hospitality, the people setting the stage know that it’s all about the little things: the small details that make all the difference. Overall, the dining experience is more special and memorable for guests.
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