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As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. As we navigate these changes, one theme stands out: innovation.
The hospitality industry constantly changes and evolves in the face of new industry and consumer trends. Customer service is at the core of innovation and good business practices. Customer service is at the core of innovation and good business practices. Customer service drives the hospitality industry forward.
Eggs have become a staple item for innovation in quick-service restaurant entrees, and marketing trends like the emergence of all-day breakfast have significantly boosted egg demand.” A core tenet of the hospitality space is that you focus on people over profits.
Eggs have become a staple item for innovation in quick-service restaurant entrees, and marketing trends like the emergence of all-day breakfast have significantly boosted egg demand.” A core tenant of the hospitality space is that you focus on people over profits.
Restaurant no-shows are a silent killer of hospitality profits. No-shows plague the UK hospitality industry, with 12-14 percent of restaurant reservations going unfulfilled, resulting in an estimated £17.6 billion in annual revenue losses, according to Zonal and CGA's GO Technology report.
Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand.
A restaurant operating at the intersection of hospitality and technology can experience significant impact from increasing margins to enhancing the dining experience to streamlining operations. One would think mixing technology and hospitality is like mixing oil and water… it doesn’t work.
At the time, this industry was trying to discern what the right ‘next’ move was to mitigate the long-term effects of a shuttered hospitality industry. The biggest challenge the hospitality industry faced was the need to pivot their business model without having any preparation or guidance on how to do so. The Road Forward.
The concept now branded Freshii WFH (Work From Home), is an offshoot of their COVID response program, which focused on local hospitals and provided meals to front-line doctors and nurses in a safe and timely fashion. Expanding a traditional restaurant model to include new innovations requires focus and attention on daily business metrics.
Convenience and a wide range of options have emerged as key purchasing drivers, providing significant opportunities for innovation to ensure more inclusive and seamless payment experiences. Consumers now expect innovative solutions that support seamless journeys, and payment technology must support this transition to smart mobility.
As the design and hospitality industries embraces sustainability and decarbonization, the demand for skilled professionals who understand these principles has never been greater. The hospitality industry is an economic powerhouse, generating over $4.6 The hospitality industry is an economic powerhouse, generating over $4.6
Expect to see functional plants like burdock, angelica, and osha root popping up more frequently, adding a fresh, innovative twist to dishes. The findings provide industry partners with exclusive data on emerging consumer preferences and innovation areas poised to differentiate brands in a highly-competitive marketplace.
We hear frequently how innovation is a mainstay for business survival and growth. Innovation helps restaurants stay competitive and those involved in operations and sourcing need to always be looking for the next thing that grabs attention, differentiates, and brings value to their patrons. Innovation Through Service.
As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). With technology at their fingertips, hospitality operators will be able to bridge e-commerce with real commerce.
More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.
Through partnerships with restaurants, food delivery platforms, and donors, Ordermark Cares provides free meals to the hospital or home. For Canter, tech innovation is all a part of the necessary evolution of the restaurant industry. It’s something he saw at his family business, and it's where he continues to excel.
In turn, this shift forced the restaurant industry to adapt and innovate at a high speed. At Teriyaki Madness (TMAD), we’ve prioritized staying ahead of the curve with tech innovation and putting a major focus on creating an exceptional guest experience. The playbook of restaurant success has changed.
The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.
From AI-powered ordering systems to smart kitchen management, the restaurants that successfully blend technological innovation with traditional hospitality are poised to lead in this new era of dining.
"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.
The constraints of today’s labor environment can put a freeze on innovation, as the need for consistency and speed of service can outweigh creativity and differentiation. based Margaritaville Hospitality, founded by the legendary Jimmy Buffett. For Kempsey, Barilla Frozen is a solution that fuels innovation.
According to the data from the 2019 Travel and Hospitality Industry Outlook by Deloitte , industry growth is consistent throughout the past decade. It’s also because marketing teams have more opportunities to create innovative campaigns to boost sales. From 2009 to 2017, gross bookings in U.S. Create Special Offers for Customers.
These changes have challenged operators to adapt, but they’ve also reinforced the resilience and innovation that define the hospitality industry. In Nashville, TN staffing shortages in hospitality were at an all time high as a result of the meteoric growth of the city and its tourism. Innovate or die was the new mantra.
Starbucks hasn’t had a hit new drink in years Starbucks has, outside of a few new flavors and latte options, failed to successfully innovate its drink menu over the last decade or so. That failure of meaningful innovation is so significant, in fact, that fans took it upon themselves to create exciting new drinks.
Did you know one of the first restaurant brands is one of the most innovative today? “What initially attracted me to the hospitality industry is a passion for food,” Walker said. Walker is a true brand evangelist specializing in rebranding and repositioning iconic American comfort food brands.
" Restaurants and the entire hospitality industry are at the forefront of this challenge. Alongside these qualities, the short-term future at least will require new levels of innovation, creativity, flexibility, commitment, humanity and sensitivity. Innovation.
How to improve customer experience, capitalize on new opportunities, and implement innovative technologies. Even in this challenging time for the industry, restaurants are finding innovative ways to better serve the needs of their customers. Implement Innovative Technology. Focus on Customer Experience and Personalization.
Restaurants and hospitality venues remain closed throughout the U.S. Beyond the current operational and financial issues plaguing the hospitality industry lies a very difficult reality. There is no “on” switch that will bring our hospitality industry back to service.
" Rose suggests operators should focus on better understanding and segmenting their loyalty program members to communicate their value-based menu innovations as well as new premium offerings. "They "Also, leveraging demographic data to augment loyalty programs and special offers was a critical factor in successful campaigns."
In this week's episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia speaks with FreeRange Concepts Co-Founder Kyle Noonan who, alongside Co-Founder Josh Sepkowitz, has crafted innovative dining experiences including Mutts Canine Cantina, a dog park with libations for the humans in attendance, Bowl (..)
As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. Yet, restaurants need to balance this tech-centric approach with the irreplaceable human touch that defines hospitality.
2020 has been a challenging year for restaurants and hospitality professionals to say the least. Looking ahead to 2021, there are three trends we see defining the restaurant and hospitality industry. Restaurants must continue to innovate and stay agile with opportunities in order to weather the storm.
The hospitality industry has until very recently been known to drag its feet when it comes to new technology. These capabilities enable hospitality staff to function more efficiently, with greater capability to provide a frictionless service, as well as alleviating pressure during periods of labour shortages.
Each year, these illnesses result in an estimated 128,000 hospitalizations and 3,000 deaths. And each year, these illnesses result in an estimated 128,000 hospitalizations and 3,000 deaths. Peter Cryan (PC) is a seasoned executive in the restaurant and hospitality industry.
In this week's episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia speaks with Dirk Izzo , SVP at NCR Hospitality, about the intersection of hospitality and technology. To listen, click here.
With the hospitality staffing shortage on the rise, those in the automation industry have identified opportunities. The future of the restaurant industry holds exciting possibilities for innovative and creative uses of robotic technologies that are only beginning to take shape. Even today, the latest data from the U.S.
Embracing Innovation. As issues of accessibility and inclusion move to the forefront of the public conversation, such burgeoning technologies are giving real hope that innovation can help break down barriers and expand access to goods and services for all. For far too long, accessibility has had to catch up with innovation.
Current Challenges of Rapid Technological Advancement As technology evolves, the hospitality sector faces the dilemma of integrating the useful tool of AI and robotics seamlessly into the customer experience. AI does have so much to offer the service industry in areas of fry cook tasks to food running robots.
People will increasingly choose innovative products not only because they align with their values, but because they taste and perform better or otherwise meet personal preferences or needs. The hospitality industry suffers the most from labor shortages. Development of robots is accelerating exponentially, in quantity and quality.
The hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests. To do this, more hospitality brands use unifying communication platforms.
As a leader of the brand, McGowan explained they started innovating. ” Once it was safe to open, the company added more labor to focus on more service and hospitality. Experiential dining is the topic in this episode of The Main Course as host Barbara Castiglia spoke with Barry McGowan, CEO of Fogo de Chão.
Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Finding the balance between innovation and tradition is the secret recipe for enduring success in the evolving dining industry.
Most importantly, restaurateurs should ask themselves candidly whether an innovation aligns with the restaurant’s three to five-year vision versus distracting strategic focus and resources from higher-impact growth priorities. He advises asking questions like: What attracts you to the dining/cuisine hospitality space specifically?
Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app.
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