Modern Restaurant Management

APRIL 10, 2023

The hospitality industry has until very recently been known to drag its feet when it comes to new technology. Cloud-based technology has been leading the tide of change over the last couple of years. Despite the many benefits it brings, there is, however, a belief that automation technology will replace human jobs.

Technology 194

Technology Customer Service Online Ordering Hospitality 194

Modern Restaurant Management

JUNE 8, 2021

While the law marks one of the most important victories for the rights of those with disabilities, much more can be done to accommodate this community with its ever-evolving needs, including utilizing advanced technology. Now, it is up to restaurants to embrace this technology and help build a more inclusive future. billion in 2027.

Technology 224

Technology Innovation Restaurant Law Customer Service 224

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). The pandemic has forever upended restaurants, wineries, breweries, entertainment venues, businesses that had been reluctant to embrace technology.

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2022 Hospitality Brewery Mobile Ordering 197

Modern Restaurant Management

MAY 25, 2021

At the time, this industry was trying to discern what the right ‘next’ move was to mitigate the long-term effects of a shuttered hospitality industry. The biggest challenge the hospitality industry faced was the need to pivot their business model without having any preparation or guidance on how to do so. The Road Forward.

Hospitality 189

Hospitality Insurance Online Ordering Government 189

Social Hospitality

MAY 18, 2020

According to the data from the 2019 Travel and Hospitality Industry Outlook by Deloitte , industry growth is consistent throughout the past decade. It’s also because marketing teams have more opportunities to create innovative campaigns to boost sales. From 2009 to 2017, gross bookings in U.S. Offer time-sensitive deals and coupons.

Hospitality 195

Hospitality Marketing Social Media Hotels 195

Modern Restaurant Management

NOVEMBER 17, 2020

In this week's episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia speaks with Dirk Izzo , SVP at NCR Hospitality, about the intersection of hospitality and technology. To listen, click here.

Technology 180

Technology Hospitality Innovation Serving 180

Modern Restaurant Management

JUNE 18, 2020

The concept now branded Freshii WFH (Work From Home), is an offshoot of their COVID response program, which focused on local hospitals and provided meals to front-line doctors and nurses in a safe and timely fashion. Expanding a traditional restaurant model to include new innovations requires focus and attention on daily business metrics.

Supplies 189

Supplies Innovation Food Supply Loyalty Program 189

Modern Restaurant Management

APRIL 1, 2020

Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app.

Technology 189

Technology Healthcare Social Media Mobile Ordering 189

Modern Restaurant Management

AUGUST 25, 2022

Though much ink has been spilled over the difficult hurdles restaurants survived — and thrived — through, it’s also important to highlight the positive changes that are transforming the industry, and that includes technology. Technology, Then and Now.

Technology 189

Technology Mobile Ordering Social Media Customer Experience 189

7 Shifts

FEBRUARY 5, 2021

If the past few years have taught us anything, it’s that restaurant technology is no longer a nice-to-have. The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. Evolving Your Restaurant Technology Stack 1. What is Restaurant Inventory Management Software?

Social Media 370

Social Media Front of House Back of House Point of Sale 370

Social Hospitality

JANUARY 5, 2022

Employ Innovative Digital Solutions to Improve Customer Experience. Since most restaurants now embrace online delivery and contactless ordering, innovative technologies play a key role in customer service. There are certain technologies and features that ensure a far better customer experience.

Mobile Ordering 459

Mobile Ordering Customer Service Food Safety Delivery 459

Modern Restaurant Management

FEBRUARY 8, 2023

Fine dining establishments provide a space for the most creative chefs and the boldest of all hospitality entrepreneurs to experiment, innovate and offer unique and upscale dining experiences–something that’s hard to replicate at regular dining establishments. The answer lies in technology.

Fine Dining 197

Fine Dining Technology Front of House Sustainability 197

Modern Restaurant Management

DECEMBER 5, 2023

Tech-Driven Strategies for Tech-Savvy Diners Hospitality is a guest-centric industry, and as such, it has a vested interest in exploring opportunities to enhance the customer experience. The restaurant industry, once slow to adopt modern technology, has undergone a significant digital transformation in response to the pandemic.

Technology 197

Technology Mobile Ordering Customer Experience Customer Service 197

Modern Restaurant Management

FEBRUARY 4, 2020

He plans to integrate Ordermark with existing technologies such as POS systems, mapping it to a restaurant’s existing infrastructure. Through partnerships with restaurants, food delivery platforms, and donors, Ordermark Cares provides free meals to the hospital or home.

Hospitality 230

Hospitality Online Ordering Mobile Ordering Customer Service 230

Typsy

MAY 11, 2021

As your restaurant looks forward to offering in-person dining again, you may want to try innovative approaches to customer experience. With new safety regulations coming into force and new technologies becoming available, now is the time to adapt and change the way your venue operates.

Technology 183

Technology Loyalty Program Customer Experience Customer Service 183

Modern Restaurant Management

APRIL 22, 2022

In the hospitality industry, QR codes are currently all the rage as they are practically e-commerce payments. Different innovative payment methods are being leveraged to increase food services efficiency in fast-food joints to fine dining. Voice Ordering to Ease Restaurant Interactions.

Technology 197

Technology Mobile Ordering Customer Service Food Order 197

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. Yet, restaurants need to balance this tech-centric approach with the irreplaceable human touch that defines hospitality.

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2024 Food Supply Kitchen Safety Influencer 202

Social Hospitality

SEPTEMBER 27, 2018

Modern technologies change the world as we know it. New restaurant technology changes the game for operators and consumers alike. What emerging and innovative technologies are changing the restaurant industry? The technology already exists, and one of the more prominent purveyors is Honeygrow. Advanced Robotics.

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Take-out Technology Mobile Ordering Customer Experience 186

Modern Restaurant Management

OCTOBER 12, 2020

How to improve customer experience, capitalize on new opportunities, and implement innovative technologies. Even in this challenging time for the industry, restaurants are finding innovative ways to better serve the needs of their customers. Implement Innovative Technology. Bottom-Line.

Customer Experience 215

Customer Experience Mobile Ordering Fine Dining Innovation 215

Foodable

MARCH 29, 2023

Hospitality Education’s Role in Technology, Innovation and Evolution" on Spreaker. Today’s podcast is in memory of Dr. Pat Moreo, a leading hospitality educator - dedicated to a lifetime of service to our industry. Students, as our “next generation” of industry leaders, must learn and use technology in everything they do.

Innovation 66

Innovation Hospitality Technology Front of House 66

Modern Restaurant Management

MARCH 19, 2024

In the wake of the post pandemic world, the restaurant industry is undergoing a transformative phase, embracing AI technology at an unprecedented pace. The Future of Hospitality While the future of new technology is promising and solidified in the industry, it's crucial to remember the timeless elements that keep customers coming back.

Leadership 197

Leadership Customer Service Customer Experience Technology 197

SpotOn

MARCH 19, 2024

SpotOn was named by Fast Company as one of the most innovative companies in 2024, joining past winners like OpenAI, AirBnB, and Microsoft. Listed as number 9 in the dining category by Fast Company , SpotOn was recognized for its continuous innovation with products like Seat & Send and Marketing Assist.

Innovation 111

Innovation Seating Customer Experience Point of Sale 111

Hot Schedules

MARCH 29, 2021

Where Business Meets Technology. I’ve found this to be very motivational and a driver for innovation. According to Assen, the key responsibility of a Product Owner role is to constantly seek the synergy between actual business needs and technology solutions, and to translate this to the engineering teams. In the right way.”

Technology 148

Technology Insurance Healthcare Employee Relations 148

Modern Restaurant Management

DECEMBER 17, 2020

2020 has been a challenging year for restaurants and hospitality professionals to say the least. Looking ahead to 2021, there are three trends we see defining the restaurant and hospitality industry. Finally, restaurants have realized that investing in technology is simply table stakes.

Back of House 215

Back of House Outdoor Healthcare Government 215

7 Shifts

JANUARY 31, 2024

Being tech-savvy Technology is cementing its space in the restaurant industry. While the thought of learning different software might be daunting at first, it's important to note that these technologies exist to make your job easier. Mentorship You'll be responsible for making your team a positive, productive hospitality machine.

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Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

JUNE 7, 2024

Each year, these illnesses result in an estimated 128,000 hospitalizations and 3,000 deaths. And each year, these illnesses result in an estimated 128,000 hospitalizations and 3,000 deaths. Peter Cryan (PC) is a seasoned executive in the restaurant and hospitality industry. However, that in itself is a challenge.

Food Safety 196

Food Safety Kitchen Safety Food Food Supply 196

Future Food

DECEMBER 5, 2019

Trends that will shape the future of your food and hospitality projects for 2020. However, food and service will always be at the heart of hospitality. This space is receiving enormous focus & financial commitment in the field of continuous product development & innovation. The ‘whole experience’ is what matters.

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Hospitality 2020 Food Point of Sale 145

Modern Restaurant Management

JANUARY 2, 2024

We've reached a point where we're recognizing the value and limits of these technologies. People will increasingly choose innovative products not only because they align with their values, but because they taste and perform better or otherwise meet personal preferences or needs.

2024 197

2024 Fast Casual Food Safety Insurance 197

Modern Restaurant Management

DECEMBER 12, 2023

With the hospitality staffing shortage on the rise, those in the automation industry have identified opportunities. A New Leap in Technology In recent years, robotic technology in the restaurant industry has experienced rapid growth, and this trend is set to continue. Even today, the latest data from the U.S.

Customer Service 203

Customer Service Customer Experience Social Media Innovation 203

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Finding the balance between innovation and tradition is the secret recipe for enduring success in the evolving dining industry.

2024 189

2024 Customer Experience Compost Loyalty Program 189

Restaurant Technology Guys

MARCH 24, 2024

In this blog post, as Jeremy Julian converses with David Greschler, the Co-founder and CEO of Nomad-Go, we explore how this company is transforming the inventory management of the food service industry with its innovative technology. Restaurant Technology Guys Podcast Ep. The post 225.

Inventory 86

Inventory Technology Hospitality Management 86

Social Hospitality

OCTOBER 10, 2023

They often use modern kitchen innovations and data analytics to streamline their processes. These innovative culinary ventures bring many benefits as digital dining becomes increasingly integrated. Constantly innovates the menu Virtual restaurants can experiment freely with their menus, introducing new flavors without constraints.

Online Ordering 222

Online Ordering Social Media Food Order Customer Experience 222

Modern Restaurant Management

MAY 25, 2021

Did you know one of the first restaurant brands is one of the most innovative today? He is an industry-leading authority in restaurant technology and delivery channels, specializing in mergers and acquisitions, domestic and international operations, franchising, and new product development.

Innovation 122

Innovation Back of House Franchise Franchising 122

Open for Business

NOVEMBER 21, 2022

Restaurant technology has changed everything about the way people do business today. Not only does this save money on labor by having fewer hosts on staff , but it allows employees to stay focused on providing exceptional hospitality for guests—not dealing with phone calls during busy shifts. Restaurant floor plan creator.

Technology 147

Technology Front of House Back of House Online Ordering 147

Gecko Hospitality

JANUARY 13, 2023

In fact, the concept of hospitality is extremely old and is mentioned in writings dating back to Ancient Greece and Rome. The thought then was that hospitality to strangers was necessary to their religious well-being and in others. Some also believed that being hospitable would satisfy their own superstitious fears.

Hospitality 88

Hospitality Tourism Innovation Hotels 88

Modern Restaurant Management

MAY 20, 2020

Restaurants and hospitality venues remain closed throughout the U.S. Beyond the current operational and financial issues plaguing the hospitality industry lies a very difficult reality. There is no “on” switch that will bring our hospitality industry back to service.

Food Safety 203

Food Safety Consumer Goods Hospitality Food Order 203

Future Food

MAY 20, 2020

Five Food & Hospitality Trends for a Post-Lockdown World. The pandemic has been a catalyst for change in the food and hospitality industry. Innovation & Creativity Not since 2008’s GFC have we seen such a squeeze on the hospitality industry. which brings me to my next point, Tech…). Me&u ordering app.

Hospitality 113

Hospitality Food Customer Service Food Order 113