Modern Restaurant Management

FEBRUARY 24, 2025

Restaurant no-shows are a silent killer of hospitality profits. No-shows plague the UK hospitality industry, with 12-14 percent of restaurant reservations going unfulfilled, resulting in an estimated £17.6 billion in annual revenue losses, according to Zonal and CGA's GO Technology report.

Book 385

Book Reservations Communication Customer Experience 385

Modern Restaurant Management

NOVEMBER 14, 2024

They’ll be trained on the exact preferred responses to FAQs, scripts, as well as menu offering and company value add branding that is preferred to be communicated. Every business has its own general information, menu, operating hours, dress code, brand messaging, and so on that is required to train an agent.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

JANUARY 24, 2025

As the design and hospitality industries embraces sustainability and decarbonization, the demand for skilled professionals who understand these principles has never been greater. Additionally, attending live demonstrations, industry trade shows, or EcoChef-certified training sessions can provide deeper insights. trillion in the U.S.

Sustainability 448

Sustainability Food Equipment Design 448

Modern Restaurant Management

MARCH 16, 2021

Operating a 40,000-square-foot San Diego bayfront destination offering four distinct concepts with 1,100 seats is no easy task, but one thing enables the management to focus on hospitality: automation. What kind of staff training is involved? The Brigantine, Inc., they're comfortable with how the Control4 system is operating.

Hospitality 488

Hospitality Magazine Outdoor Customer Experience 488

Modern Restaurant Management

DECEMBER 22, 2020

It’s important for us to constantly support our communities in the same way that they support us – from food donation for local hospitals, schools, and first responders, to sharing our fans content online with UGC initiatives.

Hospitality 493

Hospitality Customer Experience Food Safety Online Ordering 493

Modern Restaurant Management

DECEMBER 26, 2024

Without greater cybersecurity education and deepfake awareness training , it will be increasingly difficult for on-the-ground employees to tell fraud from fact—and they’ll need to.

2025 558

2025 Point of Sale Food Supply 2024 558

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

7 Shifts

NOVEMBER 24, 2024

If you could sum up the word “hospitality” into one sentence, what would it be? Hospitality isn’t an easy industry to work with. If you could sum up the word “hospitality” into one sentence, what would it be? This interview question gauges a candidate's understanding of what hospitality truly means.

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

DECEMBER 26, 2024

For more than 100 years, Society Insurance has been providing coverage to hospitality businesses. To commemorate the start of 2025, we compiled four trends that could dominate conversations surrounding hospitality businesses longevity this year. This is only a general description of coverages and is not a statement of contract.

2025 221

2025 Hospitality Insurance 2024 221

7 Shifts

NOVEMBER 25, 2024

However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge. Solution: Training from hands-on management The results and repercussions of a disconnected restaurant staff are glaringly apparent.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

ChowNow

FEBRUARY 7, 2025

Train Staff How to Upsell Without Being Pushy Upselling doesnt have to be this awkward thing if you just frame it differently in your mind. Train your staff to see it the same way, and when done right, it feels less like a sales tactic and more like great hospitality. Increase Your Restaurants Average Order Volume (AOV) 1.

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

Culinary Cues

DECEMBER 15, 2023

There are also those who work during this time of the year so that others can enjoy the time with family: UPS, Postal, and FedEx drivers; retail store workers, military, police and fire, doctors, and nurses, and those who are part of the hospitality/restaurant/travel industries.

Hospitality 393

Hospitality Travel Uniforms Blog 393

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MARCH 11, 2025

These changes have challenged operators to adapt, but they’ve also reinforced the resilience and innovation that define the hospitality industry. In Nashville, TN staffing shortages in hospitality were at an all time high as a result of the meteoric growth of the city and its tourism. Five times a day! PIRG Education Fund.

Mobile Ordering 221

Mobile Ordering Kitchen Safety Fine Dining Food Safety 221

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. Empowering Employees with the Right Tools and Training. And according to Technomic, Inc., Restaurant people are “people-people.”

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

APRIL 15, 2021

In 2019, the hospitality industry found it exceedingly difficult to staff our properties. Don’t Be Choosy … Train! They received 11 applicants, all of which had no experience in restaurants/hospitality ­­­– gas station attendant, quick mart experience, plumber’s assistant and so on.

Social Media 531

Social Media Training Recruiting 2019 531

Modern Restaurant Management

AUGUST 15, 2024

Enhance Retention The Cornell University Center for Hospitality Research estimates that losing a front-line employee costs fast-food venues an average of $5,864 per person. These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity. percent compared to other industries’ rate of 4.9

Loyalty Program 448

Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Leadership 508

Leadership Small Business Hospitality Customer Experience 508

Modern Restaurant Management

MARCH 19, 2024

Current Challenges of Rapid Technological Advancement As technology evolves, the hospitality sector faces the dilemma of integrating the useful tool of AI and robotics seamlessly into the customer experience. AI does have so much to offer the service industry in areas of fry cook tasks to food running robots.

Leadership 493

Leadership Customer Service Customer Experience Technology 493

Modern Restaurant Management

FEBRUARY 14, 2023

will create more job seekers in the restaurant/hospitality industry. To accomplish this: Improve training efforts. Unfortunately, many restaurants are using archaic training programs, so update your training to be current, relevant, and tech driven. that the hospitality industry should leverage.

Food Safety 474

Food Safety Kitchen Safety Loyalty Program Employee Relations 474

Modern Restaurant Management

FEBRUARY 24, 2022

The hospitality industry took a massive hit in the height of the pandemic; while certainly not the only segment of our economy that got a smackdown, it seems the punches are never-ending. Companies within the hospitality zone cannot fix the core issue, which is a gross lack of workers wanting jobs in our industry.

Hiring 493

Hiring Guest Recovery Hotels Insurance 493

Modern Restaurant Management

OCTOBER 28, 2022

2 – Give Employees Training and Education Opportunities. During the Great Resignation, many restaurant workers cited lack of career growth or training as one of the top reasons for leaving the industry. 3 – Foster Better Communication. Open and transparent communication is a hallmark of great leadership.

Leadership 472

Leadership Loyalty Program Communication Training 472

Modern Restaurant Management

DECEMBER 23, 2021

While businesses in the hospitality industry provide a fun and relaxed atmosphere for clientele to briefly escape their everyday routines, it’s also their responsibility to keep their patrons safe. This can dramatically impact the bottom line for bar owners, which is why conflict resolution training is critical for bar owners and staff.

Insurance 531

Insurance Restaurant Law Point of Sale Training 531

Modern Restaurant Management

AUGUST 28, 2024

How important is continual training? To maintain consistency across stores, brands should implement the following best practices: Robust Onboarding Training Program : Develop a comprehensive onboarding process that includes detailed training on brand standards, guidelines, voice, tone, and standard operating procedures.

Social Media 442

Social Media Loyalty Program Customer Service Customer Experience 442

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. That boils down to employing well-trained and motivated staff who know what, what and how to do it.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

MARCH 31, 2021

Successful restaurants will create a customer experience that features abundance and the elevated hospitality that will make the experience memorable. Management should ensure their processes are the most hospitable they can be by regularly completing their facility’s own online ordering and delivery process. The Human Touch.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

EATER

SEPTEMBER 6, 2023

Courtney Johnson and Sam Rollins are currently in training. The geography is becoming less hospitable to sheep, and the temperatures in the caves are going up, which means there’s less and less physical space in the caves that’s usable as an aging space for Roquefort,” he says. However, climate change has been threatening production.

Training 350

Training 2010 Consumer Goods 2013 350

Modern Restaurant Management

JUNE 11, 2021

In this episode of The Main Course host Barbara Castiglia gets the answer from Izzy Kharasch, a Restaurant Coach, Chef, and owner of Hospitality Works. He has served as the Executive Chef at Harvard University, and in 1987 he founded Hospitality Works, helping several Chicago restaurants turn around their fortune. .

Coaching 450

Coaching Front of House Back of House Hospitality 450

Modern Restaurant Management

APRIL 15, 2024

For the first time this year, it also includes an educational component in which R ichard Sandoval Hospitality(RSH) aims to teach 60,000 early learners about the importance of bees through a signature in-school lesson plan in partnership with Title-1 elementary schools and through Chef’s children’s book on food sustainability.

Sustainability 473

Sustainability Education Training Social Media 473

Modern Restaurant Management

FEBRUARY 8, 2023

Fine dining establishments provide a space for the most creative chefs and the boldest of all hospitality entrepreneurs to experiment, innovate and offer unique and upscale dining experiences–something that’s hard to replicate at regular dining establishments. Food is a business of making people happy.

Fine Dining 493

Fine Dining Technology Front of House Sustainability 493

Modern Restaurant Management

JANUARY 27, 2022

The National Retail Federation called ghost kitchens a $43 billion industry , and Hospitality Technology predicts that number will rise to $71.4 Commit to ongoing training. All workers must be trained in food safety, not just upon hiring, but throughout their tenure. billion by 2027. Deliver foods safely.

Kitchen Safety 530

Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

MARCH 11, 2025

As digital convenience continues to shape the industry, successful restaurants are those that balance high-tech efficiency with high-touch hospitality, ensuring that technology enhances, rather than replaces, the human connection in dining. Success is about merging hospitality, personalization, and digital-first marketing.

Loyalty Program 329

Loyalty Program Mobile Ordering Customer Experience Online Ordering 329

Modern Restaurant Management

JUNE 7, 2024

Each year, these illnesses result in an estimated 128,000 hospitalizations and 3,000 deaths. And each year, these illnesses result in an estimated 128,000 hospitalizations and 3,000 deaths. Peter Cryan (PC) is a seasoned executive in the restaurant and hospitality industry. What are some hidden food safety dangers?

Food Safety 490

Food Safety Kitchen Safety Food Food Supply 490

Modern Restaurant Management

SEPTEMBER 23, 2020

While disruptive, it’s an opportunity to fortify your systems, put training materials together and rearrange your establishment to accommodate your customers as safely as possible. Bottom-Line Restaurants and hospitality businesses of all stripes have shown great resilience in this challenging time. Implement New Technology.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

OCTOBER 3, 2024

Ahead of this year’s Fire Prevention Week, Society Insurance has put together top tips for hospitality businesses to better protect their building, staff and patrons. Additionally, they can train employees on proper cleaning, frequency intervals and safety procedures. Train all staff on their use. “FIRE!”

2024 450

2024 Kitchen Safety Insurance Equipment 450