Culinary Cues

APRIL 1, 2024

SOME TIME IN THE LATE 1960’S: Walking through the back entrance to the Statler Hilton Hotel was like stepping into a totally different world. The Vice President was ushered into the room through the back gates of the hotel through the kitchen where I was working.

Back of House 329

Back of House Kitchen Safety Hotels Front of House 329

Modern Restaurant Management

SEPTEMBER 17, 2024

For decades, the hotel industry has relied on Revenue Per Available Room (RevPAR) as its primary performance indicator. While RevPAR remains a valuable metric for room performance, it proves inadequate in capturing the comprehensive financial health of a hotel, particularly with respect to evaluating F&B operations.

Hotels 100

Hotels Mobile Ordering Point of Sale Technology 100

Culinary Cues

MAY 20, 2024

If he could determine how to maintain the highest quality food that looked as beautiful as it did in his dining room, and that the service was equal to what a guest would experience in the Ritz Carlton Hotel, then he would be very excited about home delivery. This is still the over-riding mission of Ritz Carlton Hotels.

Hotels 282

Hotels Front of House Fine Dining Back of House 282

7 Shifts

AUGUST 26, 2019

It was used in the airline and hotel industry to significant effect, with some companies reporting sales increasing of between 2 to 5%. It's now becoming more common in the restaurant industry because restaurants embody many of the same business characteristics of airlines and hotels that made revenue management so successful.

Management 408

Management Management Airlines Customer Service 408

Culinary Cues

NOVEMBER 27, 2020

To that Hotel GM who interviewed me for a supervisor position right out of college. To the chef at the Buffalo Statler Hilton Hotel who accepted my application into the kitchen apprenticeship program. I took his advice.

Influencer 490

Influencer Hotels Education Hiring 490

Culinary Cues

AUGUST 19, 2023

While the rich were still celebrating life in the grand hotels and established restaurants that remained viable during this time, the poor suffered immeasurable pain. “To Restaurants and hotels rarely judge their audience, they accommodate those who can spend so that they can survive, employ talented workers, and even thrive in some cases.

Hotels 349

Hotels Influencer Compost Recycling 349

Culinary Cues

APRIL 16, 2022

In a hotel or resort the elements of surprise and excitement will come from the amenities offered, rarely from the room that is rented. Even in the most luxurious hotels, it will be the spa service, the health and exercise facilities, and the restaurant where excitement pulls people in.

Hotels 384

Hotels Presentation Reservations Social Media 384

Culinary Cues

JANUARY 4, 2021

EXPERIENCE – Horst Shultze, a young bellman at a hotel used his experience of working his way through various positions to eventually land the position of CEO of Ritz Carlton Hotels and their approach towards Total Quality Management.

Customer Service 455

Customer Service Customer Experience Hotels Small Business 455

Culinary Cues

DECEMBER 3, 2022

The hotel restaurant doesn’t serve lunch (except for special events) which gives us a chance to catch our breath. This is a busy hotel kitchen and because of our size we can afford the luxury of our own full-time bakery department. There are a few coffee hours, a lunch for 40, and a rehearsal dinner tonight for 25.

Back of House 349

Back of House Hotels Front of House Book 349

Social Hospitality

OCTOBER 28, 2020

There are many strategies your hotel or restaurant can employ to ask customers thoughts and suggestions. Although key human interactions in your restaurant or hotel are vital, don’t neglect the entire customer journey. When you’re running a restaurant or a boutique hotel, reputation is everything. Deliver Better Service.

Hospitality 237

Hospitality Hotels Customer Service Customer Experience 237

Social Hospitality

MAY 6, 2020

Hotel Trundle Shares Stories of Happiness Since relatively early in the COVID-19 shutdown process, Hotel Trundle launched a #CHEERNOTFEAR hashtag campaign. Hotel Trundle has done a fantastic job of staying positive with their online presence. The first of many hotels we hope will make their rooms available.

Hospitality 195

Hospitality Airlines Healthcare Hotels 195

Culinary Cues

JANUARY 12, 2021

The menu changed every night within a cycle with a full array of appetizer, salad, entrée and dessert choices for an audience that was likely staying at the hotel for a week or more at a time (many of the patrons were second or third generation Balsam’s guests) since a stay at the “Notch” was a family right of passage.

Seasonal Menu 472

Seasonal Menu 2005 Hotels Customer Service 472

Social Hospitality

MAY 18, 2020

hotels grew to $185 billion from $116 billion. Anyone who runs a hotel or restaurant is a salesperson. Create Special Offers for Customers If it’s the peak of the season, you compete with all local restaurants and hotels. Tiktok is fun network that’s still unexplored by most hotel and restaurant brands.

Hospitality 195

Hospitality Marketing Social Media Hotels 195

Squirrel Systems

MAY 23, 2024

In the highly competitive hospitality industry, hotels strive to provide exceptional experiences that set them apart from their competitors. Hotel restaurants not only offer convenience but also serve as an extension of the hotel’s brand, contributing to the overall guest experience.

Hotels 105

Hotels Beverage Catering Travel 105

Restaurant Business

JULY 25, 2024

Legislation that already has nearly enough supporters to pass would essentially require the staffs of third-party managers to be employed wholly or jointly by the host hotel. But that's only a small part of the warranted changes.

Hotels 122

Hotels Bar Management Management 122

Modern Restaurant Management

FEBRUARY 11, 2020

Restaurants, cafés and hotels are offering premium tea service – and profiting – in 2020. Businesses in the restaurant, café and hotel sector are looking to elevate their tea game in 2020. The success and momentum of these waves is now changing the face of specialty tea in restaurants, cafés and hotels.

Fine Dining 230

Fine Dining Hotels Consumer Goods Beverage 230

Culinary Cues

DECEMBER 8, 2022

The anxiety building up to a full house in the hotel packed with a series of food events has made it impossible to relax. Well, here we go. I haven’t slept much at all over the past few days and certainly won’t until the weekend is over. The preparation has been mind boggling, now we just have to execute.

Front of House 410

Front of House Back of House Seating Food Truck 410

Culinary Cues

MARCH 16, 2020

What many outside of those who work in hotels, travel industries, restaurants, cafes, and coffee shops, do not realize is just how fragile this business is. We can take the time to think of others in our community as part of whom we are and celebrate that unity at a local hotel, restaurant, café, coffee shop, or deli.

Café 360

Café Hotels Certification Point of Sale 360

Culinary Cues

JULY 16, 2022

Whenever I visited New York City with students, or with family, Dick helped arrange for us to meet well known chefs and restaurateurs, visit, tour and dine in incredible benchmark restaurants, tour flagship hotels, and in some cases find kitchen space for our student culinary teams to prepare for competitions.

Front of House 380

Front of House Back of House Education Leadership 380

Restaurant Business

JUNE 5, 2024

The bar and grill chain said its hotel outlets do better than traditional stores and are more cost-effective to develop.

Hotels 111

Hotels Bar Operations 111

Culinary Cues

NOVEMBER 18, 2022

What is travel, a hotel, or a center of entertainment without the provision of quality food? [] AN INDUSTRY THAT THRIVES ON TEAM ENVIRONMENTS. No other art form connects so many stakeholders through the process of growing, processing, transporting, preparing, serving, and enjoying a product. [] THE HEART OF THE ECONOMY IN TOURIST COMMUNITIES.

Agriculture 382

Agriculture Tourism Transportation Café 382

Culinary Cues

JUNE 16, 2023

I never told you, but at the peak of my career I was the chef in a four-star hotel with a team of two dozen cooks. I called a friend of mine at my old hotel. I think, this is what you were destined to do, and I know someday you will become a chef in a great restaurant. Take care of it and keep it sharp.

Kitchen Safety 341

Kitchen Safety Back of House Hotels Food Safety 341

Culinary Cues

JULY 15, 2024

It is apparent in the classroom, the local grocery store, your doctor’s office, the gym where you work out, car dealerships, airports, subways, hotels, and yes – restaurants. Look around and you can readily see the results.

Leadership 390

Leadership Food Truck Employee Relations Training 390

Culinary Cues

MARCH 4, 2020

When I knew him he had been promoted to the position of Executive Chef at a large hotel property. He was still young, but what was most intriguing was that a dozen years prior he was a young line cook at this same hotel.

Employee Relations 309

Employee Relations Hotels Take-out Restaurant Law 309

Restaurant Business

NOVEMBER 11, 2024

The MINA Group successfully operates over 30 restaurants in hotels, with Orla, the newest, the first to reflect the chef’s Egyptian culinary roots and his new cookbook.

Hotels 118

Hotels Operations Leadership 118

7 Shifts

JULY 24, 2020

Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company. ?? Hotel tycoon J.W. Published: 2012 ?? Author: J.W. Bill" Marriott Jr. ?? Topics: Team building; leadership; hospitality. ?? Goodreads: 3.84 Bill” Marriott Jr.

Book 370

Book Management Management Restaurant Law 370

Social Hospitality

OCTOBER 28, 2020

There are many strategies your hotel or restaurant can employ to ask customers thoughts and suggestions. Deliver Better Service Although key human interactions in your restaurant or hotel are vital, don’t neglect the entire customer journey. They also need to know their voices matter. They need to feel taken care of.

Hospitality 195

Hospitality Hotels Customer Service Customer Experience 195

Modern Restaurant Management

JUNE 10, 2020

Does your hotel spend a large portion of its budget marketing a facility or service that cannot be used at the moment? You may be a hotel that is valued for its location. Now is the time to pay more attention to your website, take advantage of the downtime your hotel may have to audit this too. Work on Your Website.

Hospitality 207

Hospitality Marketing Social Media SEO 207

Culinary Cues

OCTOBER 7, 2020

Hotels, resorts, clubs, and caterers crave those signature pieces to make their food events stand out as memorable and sought after. A pastry chef to those operations large and complex enough to support the position is the visual signatory of the operation.

Hotels 438

Hotels Events Retail Presentation 438

Modern Restaurant Management

JUNE 28, 2022

Robots are able to improve the guest experience by analysing the online reviews from hotels and restaurants. The company's robots are designed to perform tasks, such as delivering food and drinks to customers at hotels and airport lounges, handling check-in and check-out services at hotels, and even carrying luggage.

Delivery 230

Delivery Food Customer Service Front of House 230

Culinary Cues

APRIL 18, 2020

He partnered with Cesar Ritz to open many of the grand hotels of the day including the Savoy in London and the Hotel du France in Monte Carlo. His work with Ritz led to the formation of successful hotels under the brand of Ritz Carlton. He is often referred to as a king of chefs.

Hotels 354

Hotels Innovation 2002 Book 354

Modern Restaurant Management

NOVEMBER 11, 2020

Comfort food, outdoor dining, Riesling and streamlined menus were top trends for 2020, according to Kimpton Hotels & Restaurants ' seventh annual Culinary & Cocktail Trend Forecast for 2021. The Four Month Dry-Aged NY Strip Steak at Citizen Rail at Kimpton Hotel Born in Denver was also a diner favorite. Is Carob a Carb?

2021 189

2021 Outdoor Hotels 2020 189

7 Shifts

OCTOBER 14, 2022

We tend to be more forgiving of the former,” says Mike Lynn, a nationally-recognized tipping expert , and Professor of Services Marketing at Cornell University's School of Hotel Administration. If I choose not to tip on a screen, it’s a sin of commission. It's a pressure that an unassuming cash tip jar doesn't give.

Social Media 359

Social Media Fine Dining 2022 2015 359

Culinary Cues

AUGUST 26, 2024

It was a poster in the employee dining room of a hotel that asked: “Would you be willing to sign your work?” I have mentioned a memory of mine from maybe 30 or so years ago, a memory that has been a driving force throughout my career. Think about that for just a moment.

Dine-in 369

Dine-in Training Seasonal Menu Sports 369

Culinary Cues

SEPTEMBER 20, 2020

The same can be said for numerous other companies like Walt Disney, IDEO, Porsche, Bose, Oxo, Daniel Boulud’s Dinex Group, Thomas Keller’s restaurants, Danny Meyer’s Union Square Hospitality, and Ritz Carlton Hotels.

Fine Dining 421

Fine Dining Coaching Dine-in Café 421

Modern Restaurant Management

DECEMBER 20, 2021

These types of convenient partnerships have carried over in the hotel industry as well. Hospitality tech company Criton has partnered with restaurant tech firm Hungrrr to add a safe, contactless food ordering system to its hotel guest app.

Mobile Ordering 227

Mobile Ordering Online Ordering Customer Experience Consumer Goods 227

Culinary Cues

AUGUST 31, 2020

Rest assured, at some point restaurants will rise up again, clubs and hotels will measure success based on occupancy and food service activity, and the position of “chef” will be center stage in driving sales and measuring profitability.

Leadership 412

Leadership Point of Sale Training Coaching 412