Modern Restaurant Management

JUNE 17, 2024

.” As value is a major motivator for Gen Z, it’s not a surprise the research is starting to see this play out in the loyalty space: 42 percent of Gen Z diners are part of a restaurant loyalty program and this group engages with loyalty programs more often than any other generation.

Operations 189

Operations Loyalty Program Mobile Ordering Consumer Goods 189

Lavu

FEBRUARY 21, 2020

Gift cards, loyalty benefits, and customer reviews are some of the most effective ways of attracting and retaining customers. Importance of Restaurant Loyalty Programs. Restaurant loyalty program s help restaurants to meet their targets by giving incentives to the right customers.

Loyalty Program 78

Loyalty Program Point of Sale Website Management Customer Experience 78

Modern Restaurant Management

MAY 24, 2024

This stresses the need for customer retention programs. Today, customers find restaurant brands through influencers, social media, review sites, and multiple channels. Thus, loyalty programs are the best ROI-driven strategy for customer retention. This customer loyalty stays strong, negating the changing market landscape.

Loyalty Program 175

Loyalty Program Point of Sale Email Marketing Customer Experience 175

7 Shifts

AUGUST 12, 2021

In that sense, make sure to double-check your NAP across the web to ensure its consistency and accuracy, as this directly influences your SEO ranking and search visibility. According to brightlocal , at least 87% of internet users are influenced by reviews and comments. Loyalty Rewards. Engagement on Social Media.

Marketing 397

Marketing Email Marketing Loyalty Program Social Media 397

Modern Restaurant Management

MAY 17, 2023

As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts. Loyalty rewards don’t have to include discounts and coupons anymore.

Loyalty Program 189

Loyalty Program Mobile Ordering Social Media Online Ordering 189

Modern Restaurant Management

MAY 30, 2023

Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. About half of respondents rely on apps for loyalty or rewards promotions, an effective and profitable way to grow your brand’s reach in these price-sensitive times. But don’t just take our word for it.

Loyalty Program 197

Loyalty Program Social Media 2023 Download 197

7 Shifts

JULY 30, 2021

Influencer Marketing. By partnering with influencers on either of these platforms, you'll be able to get your restaurant in front of a whole new audience. By partnering with influencers on either of these platforms, you'll be able to get your restaurant in front of a whole new audience. Loyalty programs.

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

The Restaurant Group

NOVEMBER 20, 2024

Building a community around your brand fosters loyalty. Collaborate with Influencers and Food Bloggers Partnering with local influencers and food bloggers can expand your reach. Offer Promotions and Discounts Implement Loyalty Programs Reward repeat customers with discounts or freebies.

Loyalty Program 78

Loyalty Program Customer Experience Social Media Customer Service 78

Goliath Consulting

AUGUST 24, 2023

These are the basics of local restaurant marketing to attract customers and cultivate loyalty. Moreover, encourage satisfied diners to leave positive reviews, as these can significantly influence new customers’ decisions. Implement a Loyalty Program Rewarding repeat customers is an excellent way to encourage customer loyalty.

Loyalty Program 78

Loyalty Program Marketing Email Marketing SEO 78

7 Shifts

MAY 23, 2024

Once in your customers' hands, this piece of paper can directly influence what your diners order and how much they spend in one sitting. Reward customers with a loyalty program Your restaurant business shouldn't be just about making sales but about forming relationships and building a bond with your customers as well.

Social Media 195

Social Media Loyalty Program Email Marketing SEO 195

ChowNow

SEPTEMBER 12, 2024

It’s vital to retain repeat customers, and one of the best ways to do that is with a restaurant loyalty program. These programs keep diners invested and eager for seconds, thirds and beyond. First and foremost, loyalty programs encourage customers to keep coming back, which gives you regular and predictable revenue.

Loyalty Program 78

Loyalty Program Point of Sale Online Ordering Seasonal Menu 78

7 Shifts

OCTOBER 22, 2024

Find influencers in your area Influencers, especially in the food niche, have loyal followers who trust their recommendations. Partnering with a local influencer to showcase new menu items or special promotions can create buzz and drive more customers to your restaurant. You also want to keep them coming back.

2025 195

2025 Marketing Social Media Email Marketing 195

Modern Restaurant Management

MARCH 16, 2023

Music can help restaurants strengthen relationships with their customers and build loyalty. Set the Tone for Customer Dining Experience Music sets the tone and creates a mood that adds to the experience, which can have a significant influence on guests. One way to gain a competitive edge is with music – which is often overlooked.

License 189

License Loyalty Program Customer Experience Customer Service 189

The Restaurant Times

MARCH 2, 2022

When it comes to generating exposure for your food business, there are numerous social media platforms and Influencer Marketing activation options to explore. Food Influencing 101: How To Leverage Food Influencers. Choose The Right Food Influencers For The Right Brand . Choose The Right Strategies .

Influencer 52

Influencer Marketing Social Media Food 52

Modern Restaurant Management

SEPTEMBER 16, 2024

Operational Empathy: Understand the Core One of the most significant ways my background has influenced my strategy as a COO is through operational empathy. No two restaurants are the same, so take a pulse on where your system is at in terms of customer programs and service offerings.

Leadership 180

Leadership Operations Loyalty Program Guest Recovery 180

Modern Restaurant Management

JULY 6, 2023

Without question the superior answer is a strategy and implementation that creates customized experiences, fosters strong connections, boosts guest engagement and significantly influences customer behaviors. By offering incentives and rewards, restaurants can encourage customers to join the program and willingly provide their data.

Seating 180

Seating Innovation Marketing Loyalty Program 180

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Open for Business

JANUARY 26, 2023

Start a loyalty program Online ordering Piggyback on special events Buy X, get Y free Guest chef or pop up Personalize offers Influencer event Social promotion Jump on seasonal trends Industry night happy hour Invite guests back What are restaurant promotions? Start a loyalty program Every restaurant prizes its loyal customers.

2023 122

2023 Loyalty Program Social Media Seasonal Menu 122

7 Shifts

AUGUST 12, 2020

Instagram influences menus, food presentation, and interior design, and it should be equally influential in your overall marketing strategy. Loyalty programs Who doesn’t love free stuff? Loyalty programs can be simple cards, or you can take the gamification aspect further with digital ‘point scoring’ for every dollar spent.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

Ordering 197

Ordering Online Ordering Loyalty Program Customer Experience 197

Modern Restaurant Management

AUGUST 8, 2022

With these tough times innovation is required and restaurants are seizing the opportunity to turn simple WiFi into valuable guest engagement and ultimately a competitive advantage to drive guest loyalty and provide immediate revenue growth. But traditional loyalty programs are antiquated. Personalization is even more impactful.

Social Media 187

Social Media Loyalty Program Email Marketing Point of Sale 187

Social Hospitality

JULY 5, 2019

Test Loyalty Programs. Reward existing customers with loyalty programs and offer incentives for return visits. Restaurants that use loyalty programs and send SMS campaigns often see a repeat customer rate of 80% and above (for online orders on own platforms). Give them a referral bonus to reach more people.

Marketing 170

Marketing Social Media Loyalty Program Email Marketing 170

Modern Restaurant Management

OCTOBER 4, 2021

Sit-down restaurant Red Robin, meanwhile, is another example of how branding and brand personality should influence everything about a restaurant, not just the logo design. This is a great marketing opportunity, since it gives you the chance to connect on a more meaningful level and build loyalty with your diners.

Marketing 189

Marketing Loyalty Program Social Media Online Ordering 189

The Restaurant Group

JULY 25, 2024

But how do you earn their loyalty? Factor in stellar customer service and top-tier loyalty programs, and you’ll unlock more than a 25% increase in profit, with only a 5% boost in customer retention. They’re responsible for the entire experience, and can thus influence customers’ perception of service quality.

Hiring 78

Hiring Loyalty Program Website Management Cash Management 78

Modern Restaurant Management

AUGUST 19, 2022

One surefire way to help your restaurant stand out is to incorporate a new mover marketing program to capture new residents before they form loyalties with the competition. As part of my company’s new mover marketing program, we send a Welcome Package filled with proven offers to new residents. New mover marketing.

Franchise 197

Franchise Franchising Social Media Loyalty Program 197

Modern Restaurant Management

APRIL 16, 2024

Responding to your customer reviews is essential to boosting multi-location businesses’ online reputations and increasing customer loyalty. To actively influence online reputation, restaurants must see review responses as one side of an ongoing conversation. Their CX team was only capturing insights via loyalty programs.

Social Media 110

Social Media Loyalty Program Online Ordering Customer Service 110

Modern Restaurant Management

MARCH 23, 2020

Hyper-connectivity and lifestyle trends will continue to influence and alter consumer behavior. Customers are incentivized by the appeal of cutting the line (without facing the wrath of fellow line members) and being rewarded for their patronage with generous loyalty programs.

Technology 159

Technology Loyalty Program Customer Experience Mobile Ordering 159

Modern Restaurant Management

MAY 30, 2023

Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. About half of respondents rely on apps for loyalty or rewards promotions, an effective and profitable way to grow your brand’s reach in these price-sensitive times. But don’t just take our word for it.

Pricing 88

Pricing Loyalty Program Social Media 2023 88

Goliath Consulting

SEPTEMBER 7, 2023

Digital Loyalty Programs: Point, Click, Reward Digitize loyalty rewards to make the collection and redemption process seamless. Influencer Marketing: The Modern Word-of-Mouth Influencers can drive a considerable amount of traffic. Opt for micro-influencers as they often have a more engaged local following.

Marketing 78

Marketing SEO Email Marketing Mobile Ordering 78

7 Shifts

JUNE 16, 2024

These strategies can combine traditional restaurant advertising techniques like pamphlets, billboards, and radio promotions with modern ideas like running paid ads, advertising on social media, and collaborating with influencers. Then, after about 5 purchases, you can give them a free drink upgrade or a free dessert.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Modern Restaurant Management

MARCH 1, 2022

“As QSRs make it increasingly easier to order off-premise with the rollouts of mobile applications and loyalty programs, they provide a convenience to customers that may take the sting out of higher prices,” said Acerra. Delivering that level of convenience will win brand loyalty.”

Loyalty Program 183

Loyalty Program Mobile Ordering Download Food Order 183

OneDine

AUGUST 12, 2024

It’s the heart of operations, processing orders, managing payments, and providing crucial data that can influence future decisions. Just as a strong defense can prevent the opposing team from scoring, a solid CRM strategy can prevent customer churn and build loyalty.

Technology 52

Technology Loyalty Program Coaching Point of Sale 52

The Restaurant Group

NOVEMBER 9, 2020

diners surveyed stated that a single social media post influenced their decision to try a restaurant for the first time. Ryan Goff, Executive Vice President, Social Media Marketing Director at MGH, says, “when done right, social content marketing can have great influence over where diners choose to spend their hard-earned money.”

Social Media 164

Social Media Loyalty Program Customer Service Customer Experience 164

Modern Restaurant Management

MAY 16, 2023

By displaying menu items, offers, and specials on screens, QSR operators can effectively communicate with their customers and influence their purchasing decisions. By promoting social media channels, mobile apps, or loyalty programs, QSR operators can encourage customers to interact with their brand outside of the restaurant.

Loyalty Program 156

Loyalty Program Seasonal Menu Advertising Customer Experience 156

Rocket Fuel

NOVEMBER 19, 2024

Point-of-service (POS) systems:  POS systems are data powerhouses, tracking information on sales, customer behavior, inventory, labor, vendor invoicing, promotional/coupon usage, loyalty programs, takeout/delivery orders and overall cash flow.

Operations 52

Operations BOH Franchise Franchising 52

Modern Restaurant Management

OCTOBER 6, 2022

Data reveals that bars with happy-hour programs had an average increase in revenue of 26 percent during happy hours. Happy hour promotions can help build brand loyalty and create a sense of community around your business. A study revealed that 45 percent of diners in the US are influenced by social media.

Loyalty Program 203

Loyalty Program Social Media Point of Sale Customer Experience 203

The Rail

AUGUST 28, 2024

By Nellia Melnyk, Contributor Relocating a restaurant to a new location is a serious event that, if not handled correctly, can negatively impact your business and customer loyalty. In this article, we will explore the key aspects that need to be taken into account to maintain and even increase customer loyalty when relocating a restaurant.

Loyalty Program 59

Loyalty Program Customer Service Social Media Customer Experience 59