Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2025 2024 221

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. In fact, customers are even rewarded through generous loyalty programs and restaurants can improve the efficiency of its operations in the process.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

DECEMBER 21, 2022

Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency. In 2023, companies should lean into growing brand loyalty and engaging more deeply with existing customers even more as they look to offset drops in visit frequency in the category.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Fast Casual 490

Modern Restaurant Management

JANUARY 12, 2022

But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands. “Convenience has a reputation for impacting consumer choice in restaurant service, but pricing influences all demographics' decision making.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Lavu

APRIL 4, 2025

Using data from POS systems, loyalty programs, and feedback forms, restaurants can create targeted promotions and build long-term loyalty. What Youll Learn About Personalized Restaurant Marketing Collect Data : Use the right POS systems , loyalty programs, and feedback forms to gather customer insights (e.g.,

Marketing 78

Marketing Loyalty Program Email Marketing POS 78

Modern Restaurant Management

SEPTEMBER 15, 2021

87 percent of Canadians are interested in ordering food sourced from local farmers or using Canadian produce. At the same time, restaurants should reimagine their loyalty engagement strategies and expand the ways in which consumers can earn rewards. ” Attracting New Diners. Paytronix Systems, Inc., ” U.S.

2021 447

2021 Retail Loyalty Program Online Ordering 447

Modern Restaurant Management

JUNE 13, 2024

Effective brand storytelling helps to strengthen emotional brand connections, reinforcing brand loyalty. Whether it's a limited-time offer, a special discount or a loyalty program incentive, promotions provide an opportunity to showcase signature staples in a fresh light and attract new customers while rewarding loyal patrons.

Seasonal Menu 309

Seasonal Menu Loyalty Program Innovation Point of Sale 309

Modern Restaurant Management

APRIL 20, 2021

Catering is still a promising source of revenue for restaurants, hotels and venues to continue to capitalize on. The report titled, The Great Restaurant Restart, includes lessons learned from the past year and how they can influence the industry’s future. ” Optimism Is Returning. Paytronix Systems, Inc.,

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. The top factor influencing the choice to buy alcoholic drinks with take out/delivery relates to ease and safety. Emotional Connection and Loyalty.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

FEBRUARY 10, 2020

The organization’s registered dietitians, nurses and medical doctors deliver lunch-and-learns and employee wellness programs in hospitals to provide the education on the evidence behind plant-based nutrition. PCRM also helps hospitals with implementation of new plant-based menu items. Health Care Without Harm.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

DECEMBER 4, 2020

Looking at data sources that include foot traffic data and credit card translation data, the paper analyzes restaurant demand in every county in the U.S. While over half of every age group agreed that businesses' responses had changed their opinions, people aged 18-29 were most likely (64 percent) to be influenced.

Loyalty Program 364

Loyalty Program Online Ordering Consumer Goods Fast Casual 364

Modern Restaurant Management

JANUARY 2, 2024

The data collected will help create future strategies to identify customer preferences influencing a company's sales and marketing strategies. How was the food sourced or produced? The family dining chain is negotiating insurance programs for franchised restaurant groups to leverage a buying force in the marketplace.

2024 493

2024 Fast Casual Food Safety Insurance 493

Goliath Consulting

SEPTEMBER 7, 2023

Digital Loyalty Programs: Point, Click, Reward Digitize loyalty rewards to make the collection and redemption process seamless. Influencer Marketing: The Modern Word-of-Mouth Influencers can drive a considerable amount of traffic. Opt for micro-influencers as they often have a more engaged local following.

Marketing 195

Marketing SEO Email Marketing Mobile Ordering 195

Modern Restaurant Management

AUGUST 16, 2021

“We’ve taken the time to analyze our data, study the trends and influencing factors, and assess how 2020 continues to affect business diner behaviors in order to predict what might happen next,” says Alison Galik, CEO of Dinova. percent of 2019 sales by year-end. 3) Industry focus on healthcare and pharmaceuticals.

2021 450

2021 Guest Recovery 2019 Point of Sale 450

The Restaurant Group

NOVEMBER 20, 2024

Building a community around your brand fosters loyalty. Collaborate with Influencers and Food Bloggers Partnering with local influencers and food bloggers can expand your reach. Offer Promotions and Discounts Implement Loyalty Programs Reward repeat customers with discounts or freebies.

Loyalty Program 78

Loyalty Program Customer Experience Social Media Customer Service 78

7 Shifts

JULY 16, 2021

Sourcing Equipment. A common way for coffee shops to get financed is through business loan programs. Planned marketing strategies: Will you have a loyalty program? Keep in mind that every coffee shop is going to be different, influenced by its location, size, and target market. Source: Smart Draw.

License 459

License Hiring Equipment Small Business 459

The Restaurant Group

NOVEMBER 9, 2020

diners surveyed stated that a single social media post influenced their decision to try a restaurant for the first time. Ryan Goff, Executive Vice President, Social Media Marketing Director at MGH, says, “when done right, social content marketing can have great influence over where diners choose to spend their hard-earned money.”

Social Media 164

Social Media Loyalty Program Customer Service Customer Experience 164

TRG Restaurant Consulting

DECEMBER 22, 2024

To attract and retain employees, many establishments are offering competitive wages and investing in employee training programs. The trend towards plant-based and locally sourced ingredients is expected to continue, reflecting a shift towards more mindful eating habits.

2025 52

2025 Loyalty Program Online Ordering Customer Service 52

Modern Restaurant Management

DECEMBER 31, 2019

Restaurants will likely continue to offer innovative benefits like free or discounted education, or other programs such as our managing partners program, which allows managers to run their own locations. With the launch of Yelp’s LIVES program nationwide, health and hygiene inspection scores are now at diners’ fingertips.

2020 345

2020 Kitchen Safety Consumer Goods Point of Sale 345

Modern Restaurant Management

NOVEMBER 17, 2020

Since teams are playing to empty stadiums, with only a few welcoming back fans, Covid-19 still has influence over fans returning to the games—and while mobile ordering helps social distancing, it’s only part of the equation. The most important factor for Americans to join a brand loyalty program?

2020 402

2020 Mobile Ordering Online Ordering Food Order 402

Modern Restaurant Management

MAY 12, 2020

Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. "The program is inventive and very attractive to our guests."

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

Rocket Fuel

NOVEMBER 19, 2024

For restaurants, that means harvesting information from internal and external sources. Point-of-service (POS) systems:  POS systems are data powerhouses, tracking information on sales, customer behavior, inventory, labor, vendor invoicing, promotional/coupon usage, loyalty programs, takeout/delivery orders and overall cash flow.

Operations 52

Operations BOH Franchise Franchising 52

Modern Restaurant Management

DECEMBER 28, 2020

And while they have little choice but to embrace third-party delivery services, doing so puts another brand in control of their customer and risks eroding customer loyalty. We also expect that more operators will sourced locally and sustainably with sustainability extending to packaging, straws and printed menus.

2021 497

2021 Kitchen Safety Food Safety Mobile Ordering 497

7 Shifts

JUNE 16, 2024

These strategies can combine traditional restaurant advertising techniques like pamphlets, billboards, and radio promotions with modern ideas like running paid ads, advertising on social media, and collaborating with influencers. Then, after about 5 purchases, you can give them a free drink upgrade or a free dessert. a boycott).

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Bingage

MAY 9, 2021

81% of consumers are more likely to engage with brands that have reward programs. Introduce a loyalty program. Get a loyalty solution for your Brand. Get Loyalty Solution for Your Brand (Re-engage with Customers & Reactivate dormant accounts). Start Referral program-. how to use loyalty programs?

Small Business 98

Small Business Loyalty Program Social Media Customer Service 98

Modern Restaurant Management

JULY 20, 2021

"This report provides valuable insight into all the ways restaurant brands can improve the online to offline customer experience and drive brand loyalty." The brands at the top of this list have been working relentlessly to keep up with changing customer expectations" said Cynthia Sener, CRO of Chatmeter. "This

2021 474

2021 Guest Recovery Online Ordering Point of Sale 474

The Restaurant Times

DECEMBER 17, 2021

Social media marketing software is a smart tool to enhance customer loyalty and engage with your regular clients while giving them information about timings, new flavours or combos, exciting discounts, and community events. Showcase Customer Loyalty Programs. Source: ClassyWish. Source: Pinterest.

Social Media 98

Social Media Loyalty Program Merchandise Point of Sale 98

The Restaurant Times

MARCH 2, 2022

When it comes to generating exposure for your food business, there are numerous social media platforms and Influencer Marketing activation options to explore. Food Influencing 101: How To Leverage Food Influencers. Choose The Right Food Influencers For The Right Brand . Choose The Right Strategies .

Influencer 52

Influencer Marketing Social Media Food 52

The Restaurant Group

JULY 25, 2024

But how do you earn their loyalty? Factor in stellar customer service and top-tier loyalty programs, and you’ll unlock more than a 25% increase in profit, with only a 5% boost in customer retention. They’re responsible for the entire experience, and can thus influence customers’ perception of service quality.

Hiring 78

Hiring Loyalty Program Website Management Cash Management 78

Cheetah

SEPTEMBER 30, 2021

As grazing crops were scorched and shriveled, food for livestock has also come at a risk, influencing the meat market. As we keep monitoring upcoming shortages, we plan accordingly and diversify our sourcing to mitigate these risks. As a result, raspberries, strawberries, and much other produce quickly rotted rather than ripening.

Food Supply 148

Food Supply Supplies Pricing Food 148

Modern Restaurant Management

MAY 1, 2020

Visible hygiene practices and minimal contact are now the top two factors that most influence consumers. SMG has closely followed the rise of off-premise dining and the impact of COVID-19 on consumer behavior to help restaurants navigate customer experience challenges, protect brand reputation and drive customer loyalty. In the U.S.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Black Box Intelligence

APRIL 12, 2023

How Restaurants Can Combat Rising Food Costs Finding the right balance between raising prices and maintaining customer loyalty is crucial. Of course, not all the elements that influence average check size are within your control. On the surface, you might think changing portion sizes or menu prices will work in your favor. But what is?

Food 98

Food Loyalty Program 2023 2022 98

Bingage

OCTOBER 5, 2019

Image Source. The customer loyalty program provides valued customers. Getting touch with the customer is important when you are in the restaurant business, a Loyalty programme is significant to get regular customers and even better loyal customers. Image Source. Productive use of CRM and POS system.

Loyalty Program 74

Loyalty Program Social Media Cash Management Seminar 74

Touch Bistro

MAY 18, 2021

A whopping 59% of people say that marketing emails influence their purchase decisions. When looking for an ESP for your restaurant, your best bet is to choose a service that’s integrated with your restaurant loyalty program (if you have one). Few marketing channels are as effective as restaurant email marketing. Set Your Goals.

Email Marketing 97

Email Marketing Marketing Loyalty Program Mobile Ordering 97